Any type of small business is really about relationships and the better you build a relationship with your mechanic with whatever service you are looking for, as a rule I think these things work out.
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If you’re going to choose a repair facility in your local area, take your car in for a simple thing like an oil change. Get to know the people there, see if you are comfortable. Over a period of time you get more comfortable knowing “my car is being looked after properly.”
And for people who are ignorant about their cars, pay attention to those lights coming on, pay attention to a strange noise. Don’t be afraid to pick up the phone because you think, “Oh, I’m going to sound stupid.” The only stupid question is the one never asked, and in this case it could save you hundreds, thousands of dollars — just by picking up the phone.