Travelers insurance review 2024
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Reviewed by
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Reviewed by
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At a glance
Score breakdown
Auto
4.2
Cost & ratings
4.3
Coverage
4.0
Support
4.3
Home
4.1
Cost & ratings
3.8
Coverage
4.3
Support
4.5
About Bankrate Score
Bankrate's take
Customers who value robust policy options and want the ease of managing all their insurance policies in one place may find Travelers to be an appealing option.
- Numerous potential discounts for young drivers
- Offers IntelliDrive program for auto insurance, rewarding safe driving with up to 30 percent savings
- Provides comprehensive home insurance endorsements, including water backup and green home coverage
- Strong financial strength rating from AM Best (A++ Superior)
- Mixed customer satisfaction scores, often below industry averages in J.D. Power studies
New
In May 2024, Travelers Insurance announced that home insurance rates in California would increase by 15.3 percent for most policies starting in June. This decision aligns with the broader trend among insurance companies in California, which have been limiting policies and raising rates due to factors like increased construction costs, inflation and heightened wildfire risks. The new rate increase follows Travelers' previous reductions in the number of policies and reflects the ongoing adjustments insurers are making to manage their exposure to wildfire-related losses.
Travelers car insurance review
Travelers car insurance might be a good option for drivers who want robust policies. If your idea of the best car insurance company includes one with plentiful endorsement options and discounts, Travelers could fit your needs. In addition to the basic coverage types — like liability, collision, comprehensive, personal injury protection and medical payments — you might be able to add optional coverage like gap insurance, new car replacement, roadside assistance and accident forgiveness. Travelers also offers rideshare coverage, but only in Colorado and Illinois.
Travelers car insurance is only available in 42 states and Washington, D.C. The lack of national availability combined with Travelers’ low average J.D. Power auto claims satisfaction score brought down the company’s auto insurance Bankrate Score.
Pros and cons of Travelers car insurance
As you gather car insurance quotes, you may want to do more than just compare rates. Finding the right car insurance company for you may involve looking at other metrics, including third-party scores, available coverage options, discounts and digital tools. Our Travelers Insurance review identified these pros and cons of the company’s car insurance:
Pros
- Robust coverage options
- Numerous potential discounts
- Local agents available
Cons
- Not available nationwide
- Rideshare coverage only available in two states
- Below-industry-average J.D. Power auto claims satisfaction score
Travelers car insurance cost
A full coverage auto insurance policy with Travelers costs an average of $2,001 per year and $545 for minimum coverage, according to 2024 premium data from Quadrant Information Services. Comparatively, the national average cost of car insurance is $2,388 per year for full coverage and $664 for minimum coverage. Rates may vary based on a number of factors, though, and your ability to find cheap car insurance could depend on your unique situation. Below, we analyze Travelers’ average rates across a range of driver profiles.
How much is Travelers car insurance?
Your driving history is typically one of the biggest rating factors for most car insurance companies. If you have a history of tickets or at-fault accidents, you’ll likely pay more for coverage, because an insurer will probably view you as a higher risk for filing claims in the future.
Below, we look at Travelers’ average rates compared to the national average for a few different driving incidents. Note that although we did include rates for drivers with DUI convictions, coverage eligibility for high-risk drivers will depend on your unique driving history and other rating factors.
|
|
|
|
|---|---|---|
|
Good driver, good credit
|
Travelers full coverage premium
$2,001
|
National full coverage premium
$2,388
|
|
Travelers full coverage premium
$2,593
|
National full coverage premium
$4,372
|
|
|
Travelers full coverage premium
$2,771
|
National full coverage premium
$2,893
|
|
|
Travelers full coverage premium
$3,000
|
National full coverage premium
$3,396
|
|
|
Travelers full coverage premium
$3,786
|
National full coverage premium
$4,586
|
Travelers car insurance quotes by age
In almost all states, your age may also play a role in your car insurance premium. Rates tend to be higher for younger drivers, since they have less experience behind the wheel. Young drivers on their own policies pay some of the highest average rates. Below you can see Travelers’ average rates compared to the national average rates across a range of ages, and for young drivers both on and off their parents’ policy.
|
|
|
|
|---|---|---|
|
Travelers full coverage premium
$4,089
|
National full coverage premium
$5,080
|
|
|
Travelers full coverage premium
$3,513
|
National full coverage premium
$4,376
|
|
|
Travelers full coverage premium
$3,612
|
National full coverage premium
$4,818
|
|
|
Travelers full coverage premium
$2,245
|
National full coverage premium
$2,929
|
|
|
Travelers full coverage premium
$2,043
|
National full coverage premium
$2,523
|
|
|
Travelers full coverage premium
$2,001
|
National full coverage premium
$2,388
|
|
|
Travelers full coverage premium
$1,698
|
National full coverage premium
$2,135
|
Compare Travelers car insurance rates
Travelers car insurance rates are typically lower than the national average. However, comparing rates with other big-name insurers can provide a clearer picture of its competitiveness. The table below shows how Travelers' rates stack up against nine other major insurance companies for both minimum and full coverage options.
|
|
|
|
|---|---|---|
|
$2,001
|
$545
|
|
|
$2,743
|
$874
|
|
|
$2,254
|
$694
|
|
|
$3,054
|
$919
|
|
|
$1,921
|
$565
|
|
|
$1,905
|
$688
|
|
|
$2,688
|
$886
|
|
|
$2,036
|
$750
|
|
|
$1,756
|
$455
|
|
|
CSAA
|
$3,828
|
$630
|
Travelers customer satisfaction
As you shop for the best insurer for your needs, you might want to take customer satisfaction into consideration. Service may be an integral part of the insurance experience. We look primarily at J.D. Power ratings and complaint indexes from the National Association of Insurance Commissioners (NAIC) to establish a company’s service level. We also analyzed the carrier's financial strength rating from AM Best as an indication of its historical ability to pay out claims.
Travelers auto claims satisfaction
J.D. Power releases two auto insurance-focused studies: the U.S. Auto Insurance Study and the U.S. Auto Claims Satisfaction Study. These studies assess the overall service and claims experience of various insurance companies based on customer feedback. When it comes to claims satisfaction, Travelers' performance has been mixed compared to other carriers. In the 2023 J.D. Power Auto Claims Satisfaction Study, Travelers scored 871 out of 1,000, which is below the industry average of 878. In the U.S. Auto Insurance Study, Travelers was rated in eight of the 11 regions and was ranked below the industry average in all but one region — New York. This suggests that while Travelers offers competitive rates, the company's claims service could be an area for improvement.
Travelers auto insurance customer complaints
The NAIC tracks customer complaints against insurance companies and provides a baseline complaint index of 1.00 to represent the industry average. This index helps consumers understand how frequently complaints are made against an insurer relative to its size. A score higher than 1.00 indicates more complaints than average, while a score lower than 1.00 indicates fewer complaints than average. Travelers' NAIC complaint index for auto insurance has varied over the past few years, but generally remains below the industry average, suggesting a relatively satisfactory performance in handling customer complaints.
Travelers car insurance discounts
Utilizing discounts to save on car insurance could help with lowering your premium. While discounts may vary by state, a few standout discounts from Travelers include:
- Early quote: If you request a Travelers car insurance quote before your current policy expires, you may be eligible for this discount.
- Homeownership: If you own a home — even if you don't insure it with Travelers — you might save on your car insurance.
- Hybrid/electric car: You could qualify for this discount if you own or lease your hybrid or electric vehicle.
- New car: This discount may be added if you purchase a new car or own a vehicle less than three years old.
Travelers home insurance review
Travelers home insurance may be a good option for those who value personalized coverage, but its homeowners insurance options are a bit more limited than its car insurance. If you are considering a Travelers home insurance policy, you may be able to add coverage options like jewelry and valuables, water backup, identify fraud and green home coverage to round out your protection.
Just like its auto insurance, Travelers home insurance scored below average for claims satisfaction and coverage is not available in all states. These factors contributed to the company losing a few points in its Bankrate Score — although it’s still high at 4.2.
Pros and cons of Travelers homeowners insurance
Comparing home quotes and other features of each company you’re considering may help you narrow down the best homeowners insurance company for you. Here are some perks and drawbacks we identified with Travelers home insurance.
Pros
- Several endorsements available
- Offers a green home discount
- Offers a free home history tool called OpenHouse for homebuyers
Cons
- Not available nationwide
- Below-average J.D. Power customer satisfaction score
- Slightly below-average J.D. Power claims satisfaction score
Travelers home insurance cost
Based on Bankrate’s research of average premiums, Travelers home insurance costs $2,411 per year for $300K in dwelling coverage. This is 6 percent more compared to the national average cost of homeowners insurance, which is $2,285 for the same amount of dwelling coverage. Your rate will vary based on your unique situation, including how much coverage you need. Below is a breakdown of average rates from Travelers compared to the national average for several dwelling coverage limits.
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|---|---|---|
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$150K dwelling
|
Travelers average premium
$1,426
|
National average premium
$1,394
|
|
$300K dwelling
|
Travelers average premium
$2,411
|
National average premium
$2,285
|
|
$350K dwelling
|
Travelers average premium
$2,761
|
National average premium
$2,550
|
|
$450K dwelling
|
Travelers average premium
$3,494
|
National average premium
$3,091
|
|
$750K dwelling
|
Travelers average premium
$5,295
|
National average premium
$4,525
|
Compare Travelers homeowners insurance rates
When comparing homeowners insurance rates, it's helpful to understand how prices can vary significantly between companies. Rates are influenced by multiple factors, including location, the age and condition of the home, coverage limits and more. Travelers often provides rates that hover around the national average, making it a competitive option for many homeowners. Here’s how Travelers' homeowners insurance rates compare to nine other big-name insurers.
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|---|---|---|
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$2,411
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+ $126 |
|
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$1,955
|
- $330 |
|
|
$2,288
|
+ $3 |
|
|
$1,448
|
- $837 |
|
|
$1,699
|
- $586 |
|
|
$3,524
|
+ $1,239 |
|
|
$1,691
|
- $594 |
|
|
$2,935
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+ $650 |
|
|
$1,871
|
- $414 |
|
|
$1,681
|
- $604 |
Travelers customer satisfaction
Understanding customer satisfaction is crucial when choosing a home insurance provider. Third-party ratings, like those from J.D. Power, offer valuable insights into customer experiences and service quality. J.D. Power conducts annual surveys, evaluating customer satisfaction on a 1,000-point scale, with higher scores indicating better overall satisfaction. For financial stability, AM Best ratings are also essential, as they assess a company's ability to meet its financial obligations and handle claims efficiently. These ratings help provide a clearer picture of what you can expect from Travelers' home insurance services.
Travelers homeowners claims satisfaction
When it comes to claims satisfaction, Travelers' homeowners insurance falls below the industry average. The 2024 J.D. Power U.S. Property Claims Satisfaction Study, which assesses the performance of insurance companies in handling claims, gave Travelers a score of 845 out of 1,000, significantly lower than the industry average of 869. This places Travelers second to last in the rankings, indicating that many customers may not be as satisfied with the claims process compared to other insurers. Considering these scores when evaluating Travelers' ability to manage and process claims effectively is important.
Travelers home insurance customer complaints
The NAIC tracks customer complaints against insurance companies, using a baseline of 1.0 to represent the expected number of complaints for a company of its size. A score above 1.0 indicates more complaints than expected, while a score below 1.0 indicates fewer complaints.
Travelers' home insurance complaint index has shown an upward trend over the past three years, indicating an increase in customer dissatisfaction. Although it started below the industry average, recent scores suggest that customer complaints have risen and are now above the average for home insurance products.
Travelers home insurance discounts
If you’re shopping for cheap home insurance, you may want to take advantage of as many discounts as possible. Below are some of Travelers’ home insurance discounts, but keep in mind that availability may vary by state.
- Green home: Homes that have received a “green home” certification from the Leadership Energy and Environmental Design (LEED) organization could be eligible for up to a 5 percent discount.
- Homebuyer: Homeowners who bought their home within the last 12 months could earn this discount.
- Loss-free: If you have not filed a home claim within a certain period of time, this discount could be added to your policy.
- Protective devices: If your home has smoke detectors and fire alarms, an interior sprinkler system, a home security system or smart home features, you could earn a discount on your Travelers home insurance.
Compare Travelers with other insurers
When shopping for insurance, most insurance professionals recommend requesting insurance quotes from more than one home and car insurance carrier. This may give you an opportunity to compare coverage and premiums, as well as experience each company’s customer service. If you're not sure Travelers meets your needs or you live outside its service area, these companies may also be worth a look.
|
Featured
Travelers
4.2
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Cost & ratings 4.1Coverage 4.2Support 4.4 |
Auto-Owners
4.5
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Cost & ratings 4.8Coverage 4.2Support 4.2 |
Farmers
3.7
Bankrate scores primarily reflect a weighted rank of industry standard ratings for financial strength and customer experience, in addition to average quoted rates. A secondary assessment of each provider's online and mobile resources and policy management options also contributed to overall ratings
Cost & ratings 3.3Coverage 4.2Support 3.9 |
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OVERVIEW
Bankrate identified key carrier features, coverage offerings, discounts and more
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Customers who value robust policy options and want the ease of managing all their insurance policies in one place may find Travelers to be an appealing option.
Read More
|
Auto-Owners might be a good choice if you are attracted to Travelers’ robust policy options or if you’re looking for life insurance. The company sells several types of life insurance policies and even offers a potential discount on your auto or home insurance if you have a life insurance policy. While Auto-Owners tied with Geico for our 2024 Bankrate Award for Best Budget Auto Insurance Company, it is only available in 26 states. Those seeking a company with a wider coverage area may lean toward getting a policy from Travelers.
Read More
|
If you’re looking for non-insurance related perks, you might consider a quote from Farmers. The company offers a car buying program called TrueCar that might help you find your next vehicle. You could also take advantage of the other partnerships that Farmers has, like savings on pet insurance from Pets Best or a discount on a Flume water leak detection device. Travelers might be the better option if you like to handle your coverage digitally, though, as Farmers’ website may not be as intuitive as Travelers'.
Read More
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STANDOUT FEATURES
These features are some of the carrier’s most impressive
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Hybrid/electric car discount
New car replacement endorsement
Online quotes available
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Offers diminished value coverage
Discounts for young drivers
Superior financial strength
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Robust coverage options
Local agents available
Signal telematics discount
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AVG FULL COV. AUTO RATE
Average national annual cost of a full coverage auto insurance policy
|
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| $2,001 |
$1,756 |
$3,332 |
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J.D. POWER AUTO SCORE
J.D. Power’s Auto Claims Satisfaction Study assesses customer satisfaction with the claims experience on a 1,000-point scale
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| 854/1000 | 865/1000 |
882/1000 |
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AVG HOME RATE
Average national annual cost of a home insurance policy with $300K in dwelling coverage
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| $2,411 |
$1,681 |
$2,647 |
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J.D. POWER HOME SCORE
J.D. Power’s Property Claims Satisfaction Study assesses customer satisfaction with the claims experience on a 1,000-point scale
|
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| 609/1000 |
634/1000 |
609/1000 |
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AM BEST RATING
AM Best ratings assess companies’ financial strength based on historical ability to pay out claims, among other financial obligations
|
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A++(Superior) |
A++(Superior) | A(Excellent) |
Why you can trust Bankrate
Read our full methodologyOur insurance editorial team includes licensed agents with decades of combined experience, and we used our intimate knowledge of the industry to conduct this in-depth Travelers insurance review.
46
years of industry expertise
122
carriers reviewed
34.5K
ZIP codes examined
1.2M
quotes analyzed
Is Travelers a good insurance company?
Travelers Insurance may be a good company for you if you value having a wide array of policy options to choose from. This is particularly true of the company's car insurance options. The company has worked to improve and expand its home insurance coverage as well, and bundling may provide discounts. As far as customer satisfaction, Travelers Insurance is slightly below average according to J.D. Power surveys. In both the J.D. Power 2024 Auto Claims Satisfaction Study and 2024 Property Claims Satisfaction Study, Travelers was below the industry average in terms of customer satisfaction. Shopping around and getting quotes from several companies may help you identify the best option for you.
What are real-life customers saying about Travelers?
To provide a clearer picture of the customer experience with Travelers, we've sourced first-hand takes from two popular online platforms: Reddit and Trustpilot. These forums offer a space for candid discussions and personal anecdotes, giving consumers insight into what they might expect from Travelers' services. While Reddit fosters a broad range of discussions, including user experiences with insurance companies, Trustpilot hosts detailed reviews and ratings, providing depth to the understanding of a company's service quality.
Reddit reviews
*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.
Trustpilot reviews
*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.
Travelers company details
If you need to contact Travelers, here are a few ways to do so:
- Quotes: 1-866-218-5587
- Billing and service: 1-800-842-5075
- Claims: 1-800-252-4633
- Technical assistance: 1-877-754-0481
- Customer advocacy: 1-866-336-2077
- Payment address:
Travelers Personal Insurance
PO BOX 660307
Dallas, TX 75266-0307
State availability
Travelers auto insurance is available in all states except AK, HI, LA, MI, ND, SD, WV and WY. Travelers home insurance is available in all states except AK, FL, HI, LA and WV.
Travelers tools and benefits
Although Travelers may be well-known for its home and auto insurance policies, the company also offers other insurance products. These include:
- Travel insurance: Depending on the options you choose, this policy may cover trip cancellation, medical costs and lost luggage.
- Wedding and event insurance: Event insurance is used to cover items like lost deposits, event gifts, liquor liability and more.
- Condominium insurance: Condominium insurance is designed for condo owners and specifically covers the interior of the unit.
- Renters insurance: As a renter, this policy may help with insuring your personal belongings and providing loss of use and liability protection.
- IntelliDrive: Travelers’ IntelliDrive program is a 90-day telematics program that may offer drivers up to 30 percent in savings. With the smartphone app, the IntelliDrive program will track driving behaviors like speed, acceleration, braking and distraction, as well as what time of day the car is being driven.
- Pet insurance: Travelers partners with the ASPCA Pet Health Insurance to bring pet policies to their customers at a discounted rate.
- Boat and yacht insurance: Travelers offers a slew of different coverage options for watercraft, such as towing, liability and personal property.
- Landlord insurance:If you need an extra layer of financial protection for your rental property, you can purchase a landlord insurance policy through Travelers.
Frequently asked questions about Travelers
Methodology
Auto
Bankrate utilizes Quadrant Information Services to analyze October 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates for our base profile are based on the following characteristics and coverage levels:
Bodily injury liability
$100,000 per person$300,000 per accident
Property damage liability
$50,000 per accidentPersonal injury protection
$100,000 per accidentUninsured motorist bodily injury
$100,000 per person$300,000 per accident
Collision deductible
$500Comprehensive deductible
$500Other profiles
These are sample rates and should only be used for comparative purposes.
Home
Bankrate utilizes Quadrant Information Services to analyze October 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Quoted rates for our base profile are based on the following characteristics and coverage levels:
Dwelling coverage
$300,000Other structures coverage
$30,000Personal property coverage
$150,000Loss of use coverage
$60,000Liability coverage
$500,000Medical payment coverage
$1,000Additional profiles:
- Coverage A, Dwelling: $150,000, $350,000, $450,000
- Coverage B, Other Structures: $15,000, $35,000, $45,000
- Coverage C, Personal Property: $75,000, $175,000, $225,000
- Coverage D, Loss of Use: $30,000, $70,000, $90,000
- Coverage E, Liability: $500,000
- Coverage F, Medical Payments: $1,000
Bankrate Scores
-
Cost & ratings 50%
-
Coverage & savings 30%
-
Support 20%
Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.
What policyholders are saying about Travelers 2023
Travelers 2023 has 24 reviews
Dive into community reviews below and see what others think about Travelers 2023.
To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
recommend this insurer
In May 2024, Bankrate collaborated with market research firm SliceMR to survey over 1,500 insurance customers nationwide, asking policyholders to rate their insurer’s cost, coverage, customer support and overall experience on a five-point scale. Bankrate and SliceMR collected and analyzed these customer ratings, along with website analytics and responses to three open-ended questions regarding customer experience. Responses are based on individual policyholders’ policy details and personal experience, and therefore cannot be verified for accuracy. Users received an incentive for their feedback. All ratings are unedited and have not been reviewed or approved by insurance carriers. User-generated ratings are separate from carrier Bankrate Scores — which are calculated based on our proprietary methodology — and may not match.
Community Reviews
