Progressive insurance review 2023

Our Progressive Insurance review found that the company could be a good choice for drivers looking for customizable policies and strong digital policy management options. Progressive may be one of the best car insurance companies due to its robust digital tools, coverage options, numerous discounts, low average premiums and high financial strength ratings. These features were all factored into our Bankrate Score model, and Progressive’s relatively high score shows that it is a robust car insurance carrier.

Progressive car insurance is available in all 50 states and Washington, D.C. You can buy standard coverage options like liability, comprehensive and collision, and you may also be able to personalize your policy with a few optional add-ons like rental car reimbursement, loan/lease payoff, custom parts and equipment coverage, and ridesharing coverage. Endorsement options may vary by state, so be sure to talk to an agent to know which add-ons are available for you. Additionally, Progressive may have coverage options for high-risk drivers who might struggle to find a policy elsewhere.

Many Progressive home insurance policies are underwritten by a company called American Strategic Insurance (ASI). Progressive also operates the Progressive Advantage Agency, Inc., which helps homeowners find coverage with various third-party underwriters. For purposes of this review, we’ve chosen to focus on the coverage through ASI, since it is now officially part of the Progressive group of companies. The company could be a good option for homeowners looking for basic coverage to bundle with their auto policies.

Progressive home insurance policies through ASI are relatively basic as a home insurance company, with only a few optional coverage types to add. These include water backup and personal injury coverage. Progressive’s home insurance Bankrate Score is not as high as its auto score due to the limited offerings for home coverage. If you are looking for a basic policy, Progressive could be a good choice, though, especially if you have an auto policy that you can bundle for additional savings.

Progressive life insurance might be a good fit for those looking for a variety of policy types and educational resources. However, Progressive does not underwrite its own life insurance in most cases. Instead, clients are referred to eFinancial, LLC, which then places them with various underwriting life insurance companies depending on the type of coverage they choose. Depending on their needs, customers can choose between term life, short-term life (a one-year term policy), final expense life, whole life or universal life. Death benefit amounts can vary from just $5,000 to over $2 million, depending on the policy type, your needs and your qualifications.

Finding a home, life or car insurance carrier that fits your specific needs can be intimidating. However, getting quotes from several companies and comparing rates and features can be one of the best ways to find the right fit. If you’re not sure about Progressive, consider the following comparable companies.

It depends on the product you’re buying. Our extensive review found that Progressive may be one of the best car insurance companies based on its coverage offerings, discounts and digital tools, even despite its lower-than-average customer satisfaction scores. However, Progressive’s home insurance offerings aren’t nearly as robust and tend not to stand out amid the competition. Getting quotes from Progressive could be a good way to decide if the company will meet your needs.

Progressive customer complaints

We think it’s helpful to review complaint index scores from the National Association of Insurance Commissioners (NAIC). The baseline complaint index is 1.00, which is the average and expected number of complaints for any given company and product line. A score over 1.00 indicates a higher number of complaints and a score under that indicates a lower number of complaints.

Other Progressive tools and benefits 

Progressive offers several types of insurance in addition to auto, home and life. You might be interested in the company’s other insurance solutions, including the following products lines:

• Golf cart: If you own a golf cart, Progressive may have an insurance policy to bolster your financial protection.
• Boat and personal watercraft: Progressive offers options to insure boats and other personal watercraft.
• Pet: Progressive’s pet insurance is provided by Pets Best and comes with access to a 24/7 emergency vet hotline phone number.
• Wedding and event: Gatherings and events may require specialized insurance coverage. Progressive offers this coverage through The Event Helper, Inc.
• Business: Progressive offers a range of business insurance products, including general liability, commercial auto and workers compensation.
• Health: Provided by eHealth, Progressive offers individual and family plans, short-term health insurance and Medicare coverage.
• Dental: Progressive’s dental insurance coverage is also provided by eHealth

Additionally, Progressive offers online banking and personal loans.

Frequently asked questions about Progressive

Bankrate utilizes Quadrant Information Services to analyze 2023 rates for ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates are based on 40-year-old male and female homeowners with a clean claim history, good credit and the following coverage limits:

Auto

• $100,000 bodily injury liability per person
• $300,000 bodily injury liability per accident
• $50,000 property damage liability per accident
• $100,000 uninsured motorist bodily injury per person
• $300,000 uninsured motorist bodily injury per accident
• $500 collision deductible
• $500 comprehensive deductible

To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. Our sample drivers own a 2021 Toyota Camry, commute five days a week and drive 12,000 miles annually.

Age: Rates were calculated by evaluating our base profile with the ages 16–60 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts.

The rates for drivers ages 16–20 added to their parent's policy reflect the good student and driver's training discounts applied. The rates for drivers aged 16–20 on their own policy do not include the good student and driver's training discounts. Additionally, 25-year-old rates are based on the driver as a renter and 30+ on the driver as a homeowner.

Incidents: Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), single speeding ticket and single at-fault accident.

Homeowners

• Coverage A, Dwelling: $150,000, $250,000, $350,000, $450,000, $750,000
• Coverage B, Other Structures: $15,000, $25,000, $35,000, $45,000, $75,000
• Coverage C, Personal Property: $75,000, $125,000, $175,000, $225,000, $375,000
• Coverage D, Loss of Use: $30,000, $50,000, $70,000, $90,000, $150,000
• Coverage E, Liability: $300,000, $300,000, $300,000, $300,000, $500,000
• Coverage F, Medical Payments: $1,000

The homeowners also have a $1,000 deductible and a separate wind and hail deductible (if required).

These are sample rates and should be used for comparative purposes only. Your quotes will differ.

Bankrate Scores

Our 2023 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.

Like our previous Bankrate Scores, each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. This year, our 2023 scoring model provides a more comprehensive view, indicating when companies excel across several key areas and better highlighting where they fall short.

• Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, 2023 quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best and the NAIC, were analyzed.
• Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
• Tier 3 (Support): To encompass the many ways an auto and home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.

Tier scores are unweighted to show the company's true score in each category out of a possible five points.