Progressive insurance review 2023

Progressive car insurance

Our Progressive Insurance review found that the company could be a good choice for drivers looking for customizable policies and strong digital policy management options. Progressive may be one of the best car insurance companies due to its robust digital tools, coverage options, numerous discounts, low average premiums and high financial strength ratings. These features were all factored into our Bankrate Score model, and Progressive’s relatively high score of 4.2 out of 5.0 shows that it is a robust car insurance carrier.

Progressive car insurance is available in all 50 states and Washington, D.C. You can buy standard coverage options like liability, comprehensive and collision, and you may also be able to personalize your policy with a few optional add-ons like rental car reimbursement, loan/lease payoff, custom parts and equipment coverage, and ridesharing coverage. Endorsement options may vary by state, so be sure to talk to an agent to know which add-ons are available for you. Additionally, Progressive may have coverage options for high-risk drivers who might struggle to find a policy elsewhere.

Pros and cons of Progressive car insurance

As you are gathering car insurance quotes, it’s important to do more than just compare rates. Taking a broader view of a company and looking at its coverage options, discounts, tools and third-party scores can help you determine if you’ll be satisfied with your experience. Here are some pros and cons of Progressive auto insurance:

Progressive car insurance cost

A Progressive car insurance policy costs $1,642 per year for full coverage and $553 per year for minimum coverage, on average, according to 2023 data from Quadrant Information Services. For comparison, the national average cost of car insurance is $2,014 per year for full coverage and $622 per year for minimum coverage. However, Progressive is a large insurer and sells its auto insurance coverage through several different distribution methods. This means that the quotes that you get by getting a quote online may differ from the quotes you'd receive in an agency.

Below, we compare Progressive’s rates to the national average for a variety of driver profiles.

Progressive car insurance rates by driving history

Your driving history is a large factor in your ability to find cheap car insurance. If you have incidents, like at-fault accidents or speeding tickets, on your driving record, you’ll likely pay more than if you had a clean driving record. DUIs tend to affect rates most significantly. While many companies choose not to write policies for drivers with DUIs on their driving record, Progressive typically does. Bankrate has tracked average rates for these metrics over a number of years.

Progressive car insurance quotes by age

In most states, your age is used as a predictor for your risk level, with younger drivers generally being seen as riskier due to a higher likelihood of accidents, and therefore paying higher premiums. We’ve analyzed average premiums for drivers across a range of ages, all with clean driving records, and compared Progressive’s average rates to the national average. In general, if you are a younger driver, you can expect to pay more for car insurance than you would as an older driver, but rates are typically significantly lower for young drivers who stay on their parents’ policies.

Average cost of car insurance for drivers on their parent’s policy

Average cost of car insurance for drivers on their own policy

Progressive car insurance discounts

Progressive offers a large list of discounts that may help you lower your auto insurance premium. While discount availability varies by state, some of the most impactful discounts include:

Progressive car tools and benefits

Although typical car insurance policies don’t provide coverage in Mexico, Progressive can insure your vehicle during your trip. For added financial protection, Progressive offers mechanical breakdown insurance, which could help shield you from unexpected repairs that car insurance doesn’t cover. Progressive also has a car shopping service that could help you find and buy the car of your dreams.

In addition to standard vehicle insurance, Progressive also offers insurance for ATVs, classic cars and motorcycles.

Progressive home insurance

Many Progressive home insurance policies are underwritten by a company called American Strategic Insurance (ASI). Progressive also operates the Progressive Advantage Agency, Inc., which helps homeowners find coverage with various third-party underwriters. For purposes of this review, we’ve chosen to focus on the coverage through ASI, since it is now officially part of the Progressive group of companies. The company could be a good option for homeowners looking for basic coverage to bundle with their auto policies.

Progressive home insurance policies through ASI are relatively basic as a home insurance company, with only a few optional coverage types to add. These include water backup and personal injury coverage. Progressive’s home insurance Bankrate Score is not as high as its auto score due to the limited offerings for home coverage. If you are looking for a basic policy, Progressive could be a good choice, especially if you have an auto policy that you can bundle for additional savings.

Pros and cons of Progressive homeowners insurance

If you’re comparing home insurance quotes, just like with auto insurance, you may want to consider several factors outside of the price. During our Progressive Insurance review, we identified these perks and drawbacks of the company’s home insurance product, which might be helpful as you choose a company:

Progressive home insurance cost

The average cost of home insurance from Progressive is $1,358 per year for a policy with $250,000 in dwelling coverage. Comparatively, the national average is $1,428 per year for the same coverage. Your home insurance rates will vary based on a number of factors, including how much coverage you need. Below, you can see Progressive’s average rates compared to the national average for several levels of dwelling coverage.

Progressive home insurance discounts

Progressive’s low average rates for home insurance could be further complemented by the company’s plentiful home discounts. If you’re looking for cheaper home insurance, you might want to see if these savings opportunities are available in your state:

Progressive home tools and benefits

Progressive also has insurance options for condos, apartments or rented homes and mobile homes. You may also qualify for home warranty coverage, which could help cover some costs that home insurance doesn’t. If you need to purchase flood insurance, which can be an important policy since home insurance doesn’t cover flood damage, Progressive might be able to assist you in obtaining it.

The HomeQuote Explorer tool might also appeal to you if you’re trying to save time during your shopping process, as it allows you to compare rates from several different companies.

Progressive life insurance

Progressive life insurance might be a good fit for those looking for a variety of policy types and educational resources. However, Progressive does not underwrite its own life insurance. Instead, clients are referred to eFinancial, LLC, which then places them with various underwriting life insurance companies depending on the type of coverage they choose. Depending on their needs, customers can choose between term life, short-term life (a one-year term policy), final expense life, whole life or universal life. Death benefit amounts can vary from just $5,000 to over $2 million, depending on the policy type, your needs and your qualifications.

Pros and cons of Progressive life insurance

Progressive life insurance could be right for some shoppers, but comparing life insurance options is often a good idea. Keep in mind that finding cheap life insurance will depend more on your qualifications and the policy type you choose. Here are some of the pros and cons of Progressive life insurance that we thought were particularly notable:

Progressive life insurance endorsements

Progressive does not include life insurance rider information on its website, but it does provide a list of common life insurance endorsements. Rider availability will likely depend on the type of policy you choose and what company underwrites your coverage. Keep in mind that adding riders will increase the cost of your life insurance, but it may be worth it for the extra coverage. The best way to know what riders are available to you and how much they will cost is to request a quote and talk with an agent from the company handling your chosen policy type.

Progressive life tools and benefits

Progressive offers numerous educational resources surrounding life insurance on its website through blog posts. However, specific services, such as financial advising or additional financial products, will depend on the underwriting company for the policy type you choose.

Progressive customer satisfaction

As you shop for the best insurance company for you, consider taking customer satisfaction ratings into account. There are several third-party ratings that you can use to determine a company’s level of service.

First, research financial strength ratings. AM Best is an industry leader in this field. It assesses the overall financial strength of a company and assigns it a score from A++ (Superior) to D- (Poor). The higher the score, the more reliably a company has historically been able to pay claims. Next, you can look at customer satisfaction scores from J.D. Power. This consumer data analytics company puts out several studies each year ranking insurance companies for their overall and claims service. Finally, we think it’s helpful to review complaint index scores from the National Association of Insurance Commissioners (NAIC). The baseline complaint index is 1.00, which is the average and expected number of complaints for any given company and product line. A score over 1.00 indicates a higher number of complaints and a score under that indicates a lower number of complaints.

Progressive auto satisfaction

Progressive has an A+ (Superior) financial strength rating from AM Best, which means that the company has historically been financially stable.

Unfortunately, that’s where Progressive’s high third-party scores end. The company has below-average satisfaction ratings in every region in the 2022 J.D. Power U.S. Auto Insurance Study, which takes a broad look at customer satisfaction in several key areas, including billing processes, customer interaction and policy offerings. Progressive also received a below-average score in the 2022 J.D. Power U.S. Auto Claims Satisfaction Study, which focuses on the experience of policyholders who have gone through the claims process recently. Progressive was ranked with a score of 861/1,000, while the industry average was 873/1,000.

Progressive has a just higher-than-baseline NAIC complaint index at 1.01 for its private passenger (personal auto) insurance product. This score is only marginally higher than the 1.00 baseline and indicates roughly an average number of complaints to the NAIC.

Progressive homeowners satisfaction

Financial strength ratings are consistent across all product lines, so the AM Best rating of A+ (Superior) is the same for home insurance. However, this may vary if another underwriter handles your home policy from Progressive.

When it comes to customer service scores, though, Progressive home insurance still falls behind many carriers. The 2022 J.D. Power U.S. Home Insurance Study ranks the insurer significantly below average, with a score of 801/1,000 compared to the industry average of 819/1,000. Progressive does have a moderately better claims satisfaction ranking for home insurance in the 2022 J.D. Power U.S. Property Claims Satisfaction Study. The industry average is 871/1,000, and Progressive receives a score of 874/1,000, just slightly above average.

The NAIC reports a complaint index of 1.04 for Progressive’s home insurance product, just slightly above the 1.00 baseline, which indicates an average number of complaints.

Progressive life satisfaction

Remember that Progressive uses eFinancial, LLC for its life insurance policies, and that customers are placed with a life insurance company based on their rating metrics and the type of policy they are looking for. Customer satisfaction will vary based on the underwriting life insurance company. If you get a quote from eFinancial, LLC, you may want to research the company you are placed with before committing to a policy.

How to file a claim with Progressive

Filing a claim with Progressive is fairly straightforward, but the method you choose may depend on how you purchased your policy. For example, if your Progressive policy comes from a local agent, you can likely call your agent to file a claim, but this may not be an option for those who purchase coverage online. Other ways to file a claim include:

• Call 1-888-671-4405 and say, “File a claim.”
• Call 1-800-776-4737 and say, “File a claim.”
• Call 1-833-951-4271 for service in Spanish
• File online with your account log in
• File in the Progressive mobile app

ASI home insurance customers can call the one of the numbers above, 1-866-274-5677 or can file online with their ASI log in.

Once your claim has been filed, you’ll be put in touch with an adjuster. The adjuster will research your claim, analyze your coverage, decide if the claim is a covered loss and release a payment to you, if applicable. Progressive provides an in-depth breakdown of its claims processes by product line on its website.

If your home insurance policy is with a company other than ASI from the Progressive Advantage Agency, Inc., you may need to file the claim directly with your underwriting company.

Progressive availability

Progressive car insurance is available in all 50 states and Washington, D.C. Progressive home insurance through ASI is only available in 40 states, but policies placed with other third parties through the Progressive Advantage Agency, Inc. may be more widely available depending on the underwriting company.

Other Progressive perks worth considering

Progressive offers several types of insurance in addition to auto, home and life. You might be interested in the company’s other insurance solutions, including the following products lines:

• Golf cart: If you own a golf cart, Progressive may have an insurance policy to bolster your financial protection.
• Boat and personal watercraft: Progressive offers options to insure boats and other personal watercraft.
• Pet: Progressive’s pet insurance is provided by Pets Best and comes with access to a 24/7 emergency vet hotline phone number.
• Wedding and event: Gatherings and events may require specialized insurance coverage. Progressive offers this coverage through The Event Helper, Inc.
• Business: Progressive offers a range of business insurance products, including general liability, commercial auto and workers compensation.
• Health: Provided by eHealth, Progressive offers individual and family plans, short-term health insurance and Medicare coverage.
• Dental: Progressive’s dental insurance coverage is also provided by eHealth

Additionally, Progressive offers online banking and personal loans.

Progressive corporate sustainability

Progressive is involved in environmental and community outreach programs. Environmental efforts include investments in renewable energy and reducing energy consumption in Progressive office spaces. The company’s community-focused programs include projects designed to help furnish homes for the homeless and a program called Keys to Progress that donates vehicles to veterans. Progressive has also stated its commitment to increasing financial literacy and insurance knowledge.

Not sure if Progressive is right for you?

Finding a home, life or car insurance carrier that fits your specific needs can be intimidating. However, getting quotes from several companies and comparing rates and features can be one of the best ways to find the right fit. If you’re not sure about Progressive, consider the following comparable companies.

Progressive vs. Esurance

If Progressive’s digital tools are appealing, you might want to check out Esurance. Esurance is owned by Allstate and was one of the first digital insurance pioneers. However, Esurance doesn’t offer local agents. Progressive operates both an independent agent network and separate online business. If you prefer to work with an agent in person, Progressive might be the better option.

Learn more: Esurance Insurance review

Progressive vs. Geico

If you’re interested in Progressive due to having a high-risk driver profile, you might also want to get a quote from Geico. The company tied for the Best Auto Insurance Company Overall 2023 Bankrate Award for its low average premiums, discount opportunities and robust digital tools. While its auto policies are basic, Geico could help high-risk drivers find cheaper coverage due to its extensive discounts. Geico has very few add-on auto coverage options though, so if you want to build a policy to meet your unique needs, Progressive might be better.

Learn more: Geico Insurance review

Progressive vs. Nationwide

Nationwide might be a good choice if you are looking for more robust financial products than Progressive offers. The company offers banking, retirement and investment products, and several types of loans. Nationwide gets low scores for digital service and shopping experiences in the 2022 J.D. Power U.S. Insurance Digital Experience Study, though, whereas Progressive has above-average scores in both categories. If digital tools are important to you, Progressive may be a better company.

Learn more: Nationwide Insurance review

Is Progressive a good insurance company?

It depends on the product you’re buying. Our extensive review found that Progressive may be one of the best car insurance companies based on its coverage offerings, discounts and digital tools, even despite its lower-than-average customer satisfaction scores. However, Progressive’s home insurance offerings aren’t nearly as robust and tend not to stand out amid the competition. Getting quotes from Progressive could be a good way to decide if the company will meet your needs.

Methodology

Bankrate utilizes Quadrant Information Services to analyze 2023 rates for ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates are based on 40-year-old male and female homeowners with a clean claim history, good credit and the following coverage limits:

Auto

• $100,000 bodily injury liability per person
• $300,000 bodily injury liability per accident
• $50,000 property damage liability per accident
• $100,000 uninsured motorist bodily injury per person
• $300,000 uninsured motorist bodily injury per accident
• $500 collision deductible
• $500 comprehensive deductible

To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. Our sample drivers own a 2021 Toyota Camry, commute five days a week and drive 12,000 miles annually.

Age: Rates were calculated by evaluating our base profile with the ages 16–60 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts.

The rates for drivers ages 16–20 added to their parent's policy reflect the good student and driver's training discounts applied. The rates for drivers aged 16–20 on their own policy do not include the good student and driver's training discounts. Additionally, 25-year-old rates are based on the driver as a renter and 30+ on the driver as a homeowner.

Incidents: Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), single speeding ticket and single at-fault accident.

Homeowners

• Coverage A, Dwelling: $150,000, $250,000, $350,000, $450,000, $750,000
• Coverage B, Other Structures: $15,000, $25,000, $35,000, $45,000, $75,000
• Coverage C, Personal Property: $75,000, $125,000, $175,000, $225,000, $375,000
• Coverage D, Loss of Use: $30,000, $50,000, $70,000, $90,000, $150,000
• Coverage E, Liability: $300,000, $300,000, $300,000, $300,000, $500,000
• Coverage F, Medical Payments: $1,000

The homeowners also have a $1,000 deductible and a separate wind and hail deductible (if required).

These are sample rates and should be used for comparative purposes only. Your quotes will differ.

Bankrate Scores

Our 2023 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories. 

Like our previous Bankrate Scores, each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. This year, our 2023 scoring model provides a more comprehensive view, indicating when companies excel across several key areas and better highlighting where they fall short.

• Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, 2023 quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best and the NAIC, were analyzed.
• Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
• Tier 3 (Support): To encompass the many ways an auto and home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.

Tier scores are unweighted to show the company's true score in each category out of a possible five points.