Skip to Main Content

USAA Insurance review 2024

Updated Oct 03, 2024
  • At Bankrate, we strive to help you make smarter financial decisions. To help readers understand how insurance affects their finances, we have licensed insurance professionals on staff who have spent a combined 47 years in the auto, home and life insurance industries. While we adhere to strict ,this post may contain references to products from our partners. Here's an explanation of .Our content is backed by Coverage.com, LLC, a licensed entity (NPN: 19966249). For more information, please see our .

At a glance

bankrate awards logo

BEST HOME INSURANCE COMPANY OVERALL (TIE)

4.5
Rating: 4.5 stars out of 5
Bankrate Score
Caret Down Icon

Auto

Rating: 4.2 stars out of 5

4.2

Caret Down Icon

Cost & ratings

Rating: 4.3 stars out of 5

4.3

Coverage

Rating: 4 stars out of 5

4.0

Support

Rating: 4.3 stars out of 5

4.3

Home

Rating: 4.7 stars out of 5

4.7

Caret Down Icon

Cost & ratings

Rating: 4.8 stars out of 5

4.8

Coverage

Rating: 5 stars out of 5

5.0

Support

Rating: 4 stars out of 5

4.0

About Bankrate Score

Active military and veteran policyholders who value customer service, robust policy options and military-focused coverage over in-person support through local agents might consider USAA as their company of choice.

  • Highly rated customer satisfaction for auto insurance claims according to J.D. Power 2023 studies
  • Military and family focus with exclusive eligibility for veterans, active military members and their families
  • Comprehensive coverage options for home insurance, including complimentary replacement cost coverage
  • Offers SafePilot program for auto insurance, rewarding safe driving with significant discounts

New

What’s new with USAA?

In September of 2023, the USAA Educational Foundation launched a free online financial assessment program that provides education, budget guides and several financial tools to help improve the financial readiness of the military community.

USAA has announced a new partnership with Aflac as of July 31, 2024, aimed at expanding the range of insurance products available to its members. This collaboration will provide USAA members with access to Aflac's supplemental insurance offerings, which are designed to complement existing health insurance and help manage financial impacts from unexpected health events like accidents, illnesses and hospitalizations. The new options include Accident Insurance, Cancer Insurance and Critical Illness Insurance, some with exclusive benefits for USAA members. This alliance aims to leverage both companies' strengths to deliver significant value and support to USAA members.

USAA car insurance review

Thanks in part to USAA’s outstanding J.D. Power scores, online accessibility and low average premiums, we issued USAA’s car insurance a Bankrate Score of 4.2 out of 5. Our USAA insurance review found that this carrier could be one of the best car insurance companies, assuming you meet its eligibility requirements. You must be an active-duty military member or veteran to qualify for membership with the United Services Automobile Association or its brand name, USAA. Certain family members are also eligible, including spouses and children.

USAA is available nationwide and can even help you get insurance coverage if you are stationed outside the U.S. in some cases. Whether you need minimum or full coverage, USAA offers all the standard coverage options plus a few extras, like roadside assistance and car rental reimbursement. USAA consistently receives high customer satisfaction scores from J.D. Power, although the carrier is not eligible for official ranking due to its eligibility restrictions. In the 2024 J.D. Power U.S. Auto Insurance Study, USAA is the highest-scoring company in every region of the country.

Pros and cons of USAA car insurance

When comparing car insurance quotes, comparing the pros and cons of USAA to other insurers can help you find what factors about insurance companies matter to you most.

Green circle with a checkmark inside

Pros

  • Unique coverage options tailored to the military community
  • Outstanding J.D. Power scores
  • Average auto insurance rates are lower than national average
Red circle with an X inside

Cons

  • No brick-and-mortar insurance agencies
  • Customer service is not 24/7 or available on Sundays
  • Not all drivers are eligible
Caret Down Icon

USAA car insurance cost

According to proprietary rate data from Quadrant Information Services, the average cost for a full coverage policy from USAA in October 2024 is $1,921 per year. A minimum coverage policy from USAA is, on average, $565 per year. For comparison, the October 2024 national average cost of car insurance is $2,388 and $664, respectively. However, car insurance premiums are highly individualized, so you may pay more or less than average depending on your rating factors. Obtaining a free car insurance quote is the best way to see what your rate with USAA can be.

How much is USAA car insurance?

Auto insurance companies look at several rating factors to determine your premium, including your driving history. Drivers that have at-fault accidents or moving violations on their driving records may expect to pay higher premiums, as demonstrated in the tables below.

Good driver, good credit
USAA full coverage premium
$1,921
National full coverage premium
$2,388
USAA full coverage premium
$3,532
National full coverage premium
$4,372
USAA full coverage premium
$2,290
National full coverage premium
$2,893
USAA full coverage premium
$2,760
National full coverage premium
$3,396
USAA full coverage premium
$3,547
National full coverage premium
$4,586

DUIs are also usually heavily weighted during the underwriting process, but not all companies will offer a policy to drivers with this type of driving infraction. Although Bankrate sources proprietary rate data from Quadrant Information Services and tracks car insurance premium trends over time, you will need to contact an agent at your insurance company for more information on DUI rates and eligibility.

USAA car insurance quotes by age

The Insurance Information Institute (Triple-I) reports that nearly 39 percent of all fatal car accidents in 2020 involved a driver aged 16 to 20. Younger drivers typically pay more for car insurance than any other group due to their higher risk, as long as they live in a state that allows insurers to use age as a rating factor. However, how much a young driver costs to insure may depend on if they are listed on their parent's policy or if they have a policy of their own.

The rate data below may help paint a picture of how much extra young drivers cost to insure. Please note that these rates are based on a clean driving record.

USAA full coverage premium
$4,763
National full coverage premium
$5,080
USAA full coverage premium
$3,288
National full coverage premium
$4,376
USAA full coverage premium
$3,802
National full coverage premium
$4,818
USAA full coverage premium
$2,445
National full coverage premium
$2,929
USAA full coverage premium
$2,112
National full coverage premium
$2,523
USAA full coverage premium
$1,921
National full coverage premium
$2,388
USAA full coverage premium
$1,760
National full coverage premium
$2,135
USAA full coverage premium
$1,921
National full coverage premium
$2,388
USAA full coverage premium
$1,760
National full coverage premium
$2,135
*All rates displayed are average annual rates. Rates are based on our good driver profile, with 16- and 18-year-old drivers added to their parents’ policy.

Compare USAA car insurance rates

Car insurance rates can vary significantly among companies due to differences in coverage options, discounts, customer demographics and underwriting standards. While some insurers may offer lower rates to attract a wider customer base, others might focus on providing more personalized services or specialized coverages, which could lead to higher premiums. USAA's car insurance rates are typically lower than the national average and are often more competitive compared to other major insurers on the list, such as State Farm Progressive and Allstate. This affordability is particularly noteworthy for USAA's target demographic of military members and their families, making it a potentially appealing choice for those eligible for its services.

$1,921
$565
$2,743
$874
$2,254
$694
$3,054
$919
$1,905
$688
$2,688
$886
$2,001
$545
$2,036
$750
$1,756
$455
CSAA
$3,828
$630
$2,688
$886
$2,001
$545
$2,036
$750
$1,756
$455
CSAA
$3,828
$630

USAA customer satisfaction

To measure a company’s customer satisfaction, Bankrate’s insurance editorial team studies third-party scores issued by J.D. Power, which rates companies based on different areas of customer satisfaction up to 1,000 points for each study. The higher a company’s score, the higher that company’s level of customer satisfaction for the topic indicated. Since joining USAA is only allowed through a membership program, it does not have an official J.D. Power ranking, but it is provided with a score to allow consumers to compare it with other carriers. As you can see, USAA scores very well in J.D. Power’s 2023 Digital Experience study for servicing your policy online, but falls well below average when it comes to the opinion of customers trying to shop for insurance online.

In addition to these scores, we also reviewed USAA’s AM Best rating, which analyzes a company's financial strength and creditworthiness. USAA earned the highest score possible, indicating it is considered extremely financially sound.

USAA auto claims satisfaction

USAA earned the top spot in the 2024 J.D. Power U.S. Auto Insurance Study in every region by a significant margin. It also scored well above average in the 2023 U.S. Auto Claims Satisfaction study. However, due to USAA’s eligibility requirements, J.D. Power does not include it in its official ranking. Still, these high scores may indicate that most of USAA’s auto policyholders are satisfied.

J.D. Power Auto Claims Satisfaction Study

USAA auto insurance customer complaints

According to the NAIC complaint index, USAA’s private passenger auto insurance product has averaged above or slightly below the baseline over the past three years. Shoppers wary of this want to talk to a friend or family member currently insured with USAA to better understand the policyholder experience, seeing that the most recent year for the index does show the company receiving higher than average complaints about its auto insurance.

USAA car insurance discounts

USAA may have some of the cheapest car insurance, but it also offers plenty of discounts that could help you save even more. Although not all of these discounts are available in all states, some stand-out savings opportunities include:

  • Military on-base discount: If you garage your car on a military base, you could save up to 15 percent on your comprehensive coverage.
  • Annual mileage and storage discounts: Military members may drive their cars less than average. With USAA, you could receive a discount for low annual miles or if you put your vehicle in storage.
  • Family discount: Drivers whose parents have a USAA auto policy could save up to 10 percent on their own auto policy.
  • SafePilot: Drivers could save up to 30 percent through USAA’s telematics-based discount, SafePilot.

Get personalized auto insurance quotes

Answering a few quick questions to check your availability with USAA
Location-Icon
Your information is kept secure

Powered by Coverage.com (NPN: 19966249)

Advertising disclosure
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.

Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

USAA home insurance review

No matter where you live in the country, USAA could be one of the cheapest homeowners insurance companies for those that qualify. Because of its superior financial strength, high customer satisfaction ratings, coverage options and more, our insurance editorial team issued USAA’s home insurance a Bankrate Score of 4.7 out of 5.

USAA home insurance comes with all the standard coverage types — including dwelling, personal property, other structures coverage, additional living expenses and liability coverage — and can also be personalized to suit your needs. Coverage even includes military uniforms that are damaged while on active or reserve duty. Optional coverage types include home sharing coverage, earthquake coverage and flood insurance. The company also earned a top score in the 2023 J.D. Power U.S. Home Insurance Study, the highest score of any company included in the study.

BEST HOME INSURANCE COMPANY OVERALL (TIE)

For the third year in a row, USAA is a joint winner of the Bankrate Award for Best Home Insurance Company Overall due to its low average premiums and outstanding customer service.

See why USAA won
Awards

Pros and cons of USAA home insurance

Shopping for the best homeowners insurance can be daunting, but making a list of pros and cons may be beneficial.

Green circle with a checkmark inside

Pros

  • A++ (Superior) financial strength rating from AM Best
  • Replacement cost coverage is complimentary
  • Low average rates
Red circle with an X inside

Cons

  • Not all homeowners can qualify for USAA
  • Customer service hours are limited
  • May not offer as many discounts as some carriers
Caret Down Icon

USAA home insurance cost

As with its auto insurance, many homeowners may find cheaper-than-average rates with USAA after comparing home rates with other carriers. Nationally, the average cost of a homeowners policy in October 2024 is $2,285 per year for $300,000 in dwelling coverage. In comparison, USAA’s average annual homeowners insurance rate is $1,448 for the same coverage level.

$150K dwelling
USAA average premium
$920
National average premium
$1,394
$300K dwelling
USAA average premium
$1,448
National average premium
$2,285
$350K dwelling
USAA average premium
$1,603
National average premium
$2,550
$450K dwelling
USAA average premium
$1,918
National average premium
$3,091
$750K dwelling
USAA average premium
$2,799
National average premium
$4,525

Compare USAA homeowners insurance rates

Homeowners insurance rates can vary significantly by company, influenced by factors like location, home value and coverage options. USAA's rates for homeowners insurance are typically lower than the national average and tend to be more competitive than the rates offered by many providers on this list. It's important to note, however, that individual rates may vary and are influenced by a variety of factors specific to the homeowner and the property insured.

$1,448
- $837
$1,955
- $330
$2,288
+ $3
$2,411
+ $126
$1,699
- $586
$3,524
+ $1,239
$1,691
- $594
N/A
N/A
$1,871
- $414
$1,681
- $604
$3,524
+ $1,239
$1,691
- $594
N/A
N/A
$1,871
- $414
$1,681
- $604

USAA customer satisfaction

To measure a company’s customer satisfaction, Bankrate’s insurance editorial team studies third-party scores issued by J.D. Power, which rates companies based on different areas of customer satisfaction up to 1,000 points for each study. The higher a company’s score, the higher that company’s level of customer satisfaction for the topic indicated. Since joining USAA is only allowed through a membership program, it does not have an official J.D. Power ranking, but it is provided with a score to allow consumers to compare it with other carriers. 

USAA homeowners claims satisfaction

USAA’s score for overall customer satisfaction in the 2023 J.D. Power U.S. Home Insurance Study was 881, the highest of all the companies included (although it is not officially ranked). USAA also received a high number of customer satisfaction points in the 2024 J.D. Power U.S. Property Claims Satisfaction Study. Like the company’s auto product, these high scores could show that homeowners are happy with USAA’s customer service and claims handling.

J.D. Power Property Claims Satisfaction Study

USAA home insurance customer complaints

USAA fares better with its homeowners insurance product on the NAIC complaint index, which shows USAA home insurance consistently far below the industry baseline. This means that, on average, fewer homeowners customers complain about USAA than the average company.

USAA home insurance discounts

Although USAA’s average home insurance rates are already lower than the national average, the company offers a few discounts that could help you save even more. Some of its options include:

  • Protective device credit: Homeowners installing a monitored fire alarm or security system could earn up to a 5 percent discount.
  • Connected home discount: Qualifying devices that monitor for leaks, fire and burglaries may net up to a 7 percent reduction in premiums.
  • Loyalty savings: Insuring your property continuously with USAA for three years could lead to a 5 percent discount.

Get personalized home insurance quotes

Answering a few quick questions to check your availability with USAA

Location-Icon
Your information is kept secure

Powered by Coverage.com (NPN: 19966249)

Advertising disclosure
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.

Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

Mortgage Icon

Leaving so soon? Your custom quotes are just minutes away.

USAA life insurance review

USAA’s life insurance quotes are more limited than other companies, but the company could be a good choice if you are looking for one of the products it offers. Unlike its auto and property insurance policies, USAA makes its life policies available to all U.S. citizens, with or without a military background. The company also has financial advisors available to help you understand your needs and choose a product or policy based on your financial needs.

USAA offers a few different life insurance products, including term life, simplified whole life and universal life. Guaranteed whole life policies are also available, although Mutual of Omaha underwrites them. And in 2021, USAA introduced its first digital life insurance policy, with no medical exam required. The policy offers a guaranteed $100,000 in coverage for eligible individuals age 21-35.

Additionally, in July 2024, USAA partnered with Aflac to offer supplemental insurance products, including accident, cancer and critical illness insurance, providing members with more comprehensive coverage options. Life insurance is designed to help give your loved ones a financial cushion if you pass away, so choosing the best product type for your needs is an important part of your financial plan.

Pros and cons of USAA life insurance

USAA life insurance may not fit everyone’s needs, as each life insurance company caters to different types of needs. Here’s some information that may help you decide:

Green circle with a checkmark inside

Pros

  • Unlike auto and home, no military connection needed to be eligible
  • Able to convert a level term policy to a permanent policy after one year
  • Not all policy types include military features
Red circle with an X inside

Cons

  • Medical exams are required for level term, universal life and simplified whole life
  • Universal life is not available in New York and must be quoted over the phone
  • Guaranteed whole life not available in Montana

USAA life insurance riders

USAA offers a variety of life insurance riders to enhance the coverage of its policies. These riders allow policyholders to tailor their life insurance to better meet their specific needs, providing additional peace of mind. Below are some of the rider options available:

  • Waiver of premium: If the insured becomes disabled, this rider could waive the premium payments. It's available for insured individuals aged 15 to 55, with specific forms varying by state.
  • Term life insurance for children rider: This option provides term life insurance for children under the parent's policy, though availability may vary by state.
  • Accelerated death benefit rider: Offered at no additional cost, this rider allows for an early, partial payout of the death benefit if the insured is diagnosed with a terminal illness expected to result in death within 12 to 24 months, depending on the state.
  • Military protection plus: Specifically designed for military members, this level of term life insurance includes riders for severe injury benefits and future insurability after leaving the military, with terms and conditions applying.
  • Term life event option rider: This rider provides a one-time option to purchase additional term life insurance upon certain life events without additional medical underwriting, subject to rider terms.
  • Life event option (LEO) rider for simplified whole life: Allows for the request of additional whole life insurance coverage after specified life events, up to six times, with the total coverage after increases limited to $1 million.

Compare life insurance providers quickly and easily

See which provider is right for you.

Caret Down IconCaret Up Icon
Please select age
Caret Down IconCaret Up Icon
Please select Coverage amount
Caret Down IconCaret Up Icon
Please select Policy type
Location-Icon
Your information is secure

Powered by Coverage.com (NPN: 19966249)

Advertising disclosure
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.

Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

Bankrate
Why Lemonade? It's a fresh twist on life insurance: easy, accessible and affordable.
See more providers in
Choose from insurers in

Compare USAA with other insurers

If you want to compare USAA with other insurance companies that offer military-related perks, the following three companies may be a good place to start.

Badge Icon Featured

USAA

USAA
Rating: 4.5 stars out of 5
4.5
Caret Down Icon

Cost & ratings

Rating: 4.6 stars out of 5
4.6

Coverage

Rating: 4.5 stars out of 5
4.5

Support

Rating: 4.2 stars out of 5
4.2

Geico

Geico
Rating: 4.4 stars out of 5
4.4
Caret Down Icon

Cost & ratings

Rating: 4.7 stars out of 5
4.7

Coverage

Rating: 4 stars out of 5
4.0

Support

Rating: 4.4 stars out of 5
4.4

Liberty Mutual

Liberty Mutual
Rating: 3.8 stars out of 5
3.8
Caret Down Icon

Cost & ratings

Rating: 2.6 stars out of 5
2.6

Coverage

Rating: 5 stars out of 5
5.0

Support

Rating: 3.9 stars out of 5
3.9
OVERVIEW
Info Icon
As one of the few insurance companies that offer a discount to active-duty military members and veterans, you could earn savings off your Geico auto insurance policy if you meet its military discount eligibility criteria. Although Geico stands for Government Employee Insurance Company, you don’t have to be a military member or government employee to be eligible for a policy.
Liberty Mutual is a well-known insurance company, but what may not be as commonly known is that it offers a savings for military members who are active duty, in the reserves or retired. Teachers may also be interested in obtaining a quote for Liberty Mutual for its unique teacher’s auto insurance coverage options.
STANDOUT FEATURES
Info Icon
Online Reviews Icon
Robust digital tools
Lightbulb Icon
DriveEasy telematics program
Loan Icon
Long list of potential discounts
Location Icon
Local agencies available
Loan Icon
Offers a military discount
Badge Icon
Sells multiple insurance products
AVG FULL COV. AUTO RATE
Info Icon
$2,023 No rates available
J.D. POWER AUTO SCORE
Info Icon
874/1000 870/1000
AVG HOME RATE
Info Icon
No rates available No rates available
J.D. POWER HOME SCORE
Info Icon
Not Scored 789/1000
AM BEST RATING
Info Icon
A++(Superior) A(Excellent)
Bankrate logo

Why you can trust Bankrate

Read our full methodology

Our insurance editorial team includes licensed agents with decades of combined experience, and we used our intimate knowledge of the industry to conduct this in-depth USAA insurance review.

46

years of industry expertise

122

carriers reviewed

34.5K

ZIP codes examined

1.2M

quotes analyzed

Is USAA a good insurance company?

Based on our evaluation, USAA company could be an excellent choice for those seeking coverage with military-focused options, but it depends on your needs (and eligibility status). It scores well in customer and claims satisfaction in both the home and auto J.D. Power insurance studies. It offers lower-than-average rates and a wide selection of insurance and banking products.

However, USAA products may not be available to you if you aren’t military-affiliated, and those who are eligible may not find USAA the best option if they prefer to do business with a local agency. Additionally, USAA’s Bankrate Score rose from 4.0 to 4.5 from 2023 to 2024, primarily due to our latest evaluation of each company’s performance. While this may not be an indicator of a trend, it may be worth considering. In the end, the best way to determine if USAA is the company for you may be to request a free quote.

What are real-life customers saying about USAA?

To provide a clearer picture of the customer experience with USAA, we've sourced real-life takes from two popular online platforms: Reddit and Quora. These forums offer a space for candid discussions and personal anecdotes, giving potential customers insight into what they might expect from USAA's services. While Reddit fosters a broad range of discussions, including user experiences with insurance companies, Quora often hosts detailed personal narratives and opinions, providing depth to the understanding of a company's service quality.

Reddit

From the Reddit community, opinions on USAA vary significantly. Some users appreciate USAA's competitive rates and efficient claim handling, noting that they've had satisfactory experiences and claims over several years. However, others have expressed frustration, particularly with customer service and policy pricing. There are reports of long hold times, inefficient service and significant increases in premiums over time. 

Reddit User 1*
Oct 18, 2023
USAA claims
"I’ve had competitive rates with them but that’s not the same experience for everyone. 3 claims in 10 years with them. I’ve been satisfied with them handling each claim. No long holds, handle it mostly efficiently, ect."
Reddit User 2*
Dec 4, 2023
Is USAA worth it?
"I have been with USAA for 40 years. The first 27 years were wonderful. The last 13 have been increasingly hellish."

Quora

Quora users also present a mixed view. Some praise USAA for its financial stability, competitive pricing and exceptional service, particularly highlighting positive experiences with claims and the annual return of premiums from the subscriber savings account. onversely, there are stark criticisms regarding how USAA handles late payments and treats customers during financial hardships.

Quora User 1*
Feb 28, 2019
How are USAA products?
"Every year around Christmas time I get a refund on the premiums I paid for the year (taken from my “subscriber savings account”), which while not guaranteed to be distributed, has been several hundred dollars every year."
via Quora
Quora User 2*
Jan 22, 2024
What is your review of USAA insurance?
"Instead of helping veterans in a tight spot, they punish you and expect you to pay higher premiums. Totally taking advantage of their "so-called" military community. I personally find this practice disgusting."
via Quora

These varied experiences underscore the subjective nature of insurance satisfaction and the importance of obtaining personalized quotes and assessing individual needs against what USAA offers.

*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.

USAA company details

For those considering USAA for their insurance needs, here are some key contact details and resources to help you get started or manage your existing policies:

  • For general inquiries, customer service or to file a claim, you can reach USAA at 1-210-531-8722 or toll-free at 1-800-531-8722. These lines typically offer assistance with a wide range of questions and concerns.
  • If you're in need of roadside assistance, USAA provides support at 1-800-531-8555.
  • USAA also offers an online claims center for quick reporting and claim status tracking.
  • For more immediate assistance, live chat options are often available at USAA.com, where you might be able to get quick answers to your questions.
  • The main mailing address for USAA is 9800 Fredericksburg Road, San Antonio, TX 78288.

State availability

USAA's car insurance services are available across all 50 states, including Washington D.C., various U.S. territories and even in some international locations, catering to a wide range of members. When it comes to homeowners insurance, USAA extends its offerings to all 50 states as well, although there may be certain restrictions that apply. Specifically, in Florida, homeowners insurance through USAA is available only to military members who are required to move to the state under military orders.

Other USAA tools and benefits

USAA is more than just an insurance provider; the company offers a host of other financial products and benefits for its members. If you want to consolidate numerous financial services with one company, USAA could be a good fit.

  • Banking products: USAA offers banking products, including checking and savings accounts, credit cards and loans.
  • Specialty vehicle insurance: USAA partners with other insurers to offer coverage for other types of vehicles, including motorcycles, ATVs, antique and classic cars, RVs and motorhomes.
  • Mobile app: USAA offers a mobile app as part of its digital presence for policyholders, which has high ratings in the App Store and Google Play Store. Additionally, USAA scored highly in the Service category of the 2023 J.D. Power U.S. Insurance Digital Experience Study.
  • Renters insurance: If you rent your home or apartment, USAA has renters insurance options that could help protect your belongings.
  • Landlord insurance: Landlords can buy landlords insurance policies to protect the homes that they own and rent out.
  • Umbrella insurance: Umbrella policies can provide excess liability coverage to help protect your finances.
  • Flood insurance: Standard homeowners insurance policies do not cover floods. Not all companies offer flood insurance policies, but they are available at USAA.
  • Survivor Relations team: USAA has a dedicated Survivor Relations team available to help you navigate the loss of your loved one. You can contact them at 1-800-292-8294 Monday through Friday, 7:30 AM to 6 PM Central Time.

Frequently asked questions about USAA

Methodology

Auto

Bankrate utilizes Quadrant Information Services to analyze October 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates for our base profile are based on the following characteristics and coverage levels:

User Icon
40 year old
Single male and female driver
Logo for Brand name
2022 Toyota Camry
Primary vehicle
Credit Good Icon
Good credit score
Auto Insurance Guide Icon
Clean driving record
Briefcase Icon
Commutes 5 days

Bodily injury liability

$100,000 per person
$300,000 per accident

Property damage liability

$50,000 per accident

Personal injury protection

$100,000 per accident

Uninsured motorist bodily injury

$100,000 per person
$300,000 per accident

Collision deductible

$500

Comprehensive deductible

$500

Other profiles

These are sample rates and should only be used for comparative purposes. 

Home

Bankrate utilizes Quadrant Information Services to analyze October 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Quoted rates for our base profile are based on the following characteristics and coverage levels:

User Icon
40 year old
Married male and female homeowners
Logo for Brand name
2016 build year
Primary home
Credit Good Icon
Good credit score
Home Insurance Guide Icon
Clean claim history

Dwelling coverage

$300,000

Other structures coverage

$30,000

Personal property coverage

$150,000

Loss of use coverage

$60,000

Liability coverage

$500,000

Medical payment coverage

$1,000

Additional profiles:

  • Coverage A, Dwelling: $150,000, $350,000, $450,000
  • Coverage B, Other Structures: $15,000, $35,000, $45,000
  • Coverage C, Personal Property: $75,000, $175,000, $225,000
  • Coverage D, Loss of Use: $30,000, $70,000, $90,000
  • Coverage E, Liability: $500,000
  • Coverage F, Medical Payments: $1,000

These are sample rates and should only be used for comparative purposes. 

Bankrate Scores

Our 2024 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.

Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.

5
Rating: 5 stars out of 5
Overall Score
  • Cost & ratings 50%
  • Coverage & savings 30%
  • Support 20%
  • Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, average quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the NAIC, were analyzed.
  • Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
  • Tier 3 (Support): To encompass the many ways an auto and home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.

Tier scores are unweighted to show the company's true score in each category out of a possible five points.

Written by
Ashlyn Brooks
Ashlyn Brooks is a finance writer with more than half a decade of experience, known for her knowledge in areas such as taxes, insurance, investing, retirement, finance news, and banking products.
Edited by Editor, Insurance
Reviewed by Director of corporate communications, Insurance Information Institute