Liberty Mutual insurance review 2023
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At a glance
Cost & ratings
Cost & ratings
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Policyholders who value digital capabilities, several insurance policy options and robust discounts over customer and claims satisfaction might consider Liberty Mutual as their company of choice.
Accessible digital tools
Offers auto, home and life insurance
Offers a wide range of discounts
Above-average number complaints filed with NAIC for auto insurance product
J.D. Power scores are generally below average
Few life insurance coverage options compared to some competitors
Liberty Mutual car insurance
Bankrate’s team of insurance experts gave Liberty Mutual a Bankrate Score of 4.1 out of 5. The company ranked well in terms of mobile app accessibility, financial strength, coverage options and available discounts. However, the company fell flat when it came to third-party customer reviews. Liberty Mutual received below-average ratings from J.D. Power for auto claims satisfaction.
In addition to the standard car insurance coverage options, Liberty Mutual stands out for offering several uncommon add-ons that may expand your coverage. Auto insurance options include:
- Lifetime repair guarantee: As long as you use Liberty Mutual-approved shops, the company will arrange your repairs and guarantee them for as long as you own your vehicle.
- Better car replacement: For older vehicles that are totaled, the insurer may give you enough cash to buy a car one model year newer and with 15,000 fewer miles.
- Teachers’ auto insurance: This unique policy for teachers may offer extra coverage related to incidents of vandalism, collisions and personal property damage or losses that occur while at school or driving to and from work. This option is not available in all states.
- Mexico insurance: If you are planning to drive into Mexico, you can purchase special coverage from MexPro through Liberty Mutual. Standard auto insurance policies do not apply in Mexico.
Pros and cons of Liberty Mutual car insurance
When looking for the best car insurance companies, it may be important to consider more than one carrier, as not all companies are the right fit for every driver. Consider this quick summary of Liberty Mutual car insurance pros and cons to help you compare car insurance companies:
|Special coverage through MexPro available for drivers taking their car to Mexico||Received below-average score in J.D. Power’s 2022 U.S. Auto Claims Satisfaction Study|
|Better car replacement coverage available for older vehicles||Higher-than-average number of complaints registered with the NAIC for private passenger auto insurance|
|Numerous discounts available to help save on premium||Digital tools are available, but not scored highly by J.D. Power|
Liberty Mutual car insurance cost
As average rates for Liberty Mutual car insurance policies are not available, the best way to gauge how much a policy with the carrier might cost you is to reach out to the company for a quote. This can be done by reaching out to a Liberty Mutual agent or starting a quote online. While comparing your quote against the national average cost of car insurance could be helpful, keep in mind that your final quote may vary due to insurance rating factors like where you live, the type of car you drive, driving history and more.
Liberty Mutual car insurance discounts
If cheap car insurance is a priority for you, Liberty Mutual offers a wide range of discounts that might help you save on your car insurance. Some of Liberty Mutual’s car insurance discounts include:
Liberty Mutual car tools and benefits
Liberty Mutual’s roadside assistance could lend a helping hand in a roadside emergency. This could cover you if you run out of gas, have a dead battery, need a tire change or need to unlock a car door. Liberty Mutual roadside assistance is available 24/7 as long as you’re signed up for the company’s optional towing and labor coverage.
Liberty Mutual home insurance
After analyzing Liberty Mutual’s coverage offerings, discount options, mobile app, and third-party scores, Bankrate's insurance experts assigned the company's home insurance product a Bankrate Score of 3.2 out of 5.
Liberty Mutual scored highly in terms of coverage options, NAIC Complaint Index and discounts. However, the company scored below the industry average in J.D. Power's 2022 U.S. Home Insurance Study. Liberty Mutual may be a good choice for home insurance shoppers looking for online policy management and extensive policy options. However, if you want above-average customer service, you may want to look elsewhere.
Liberty Mutual's home insurance policies include standard coverage types, including your dwelling, personal property, liability and any additional living expenses — plus a variety of extras. Some of the add-on coverage types you could purchase from Liberty Mutual include:
- Blanket jewelry: Homeowners who keep expensive jewelry in their home may benefit from blanket jewelry coverage which could replace your jewelry if it gets lost or stolen with no deductible or appraisal needed.
- Water backup: This endorsement covers water damage that occurs to your home from a covered backup or overflow not related to flooding.
- Inflation protection: When your policy renews, inflation protection coverage automatically adjusts your coverage limits based on changes in inflation.
- Personal property replacement cost: This optional coverage is designed to replace your personal property at today's market value if damaged during a covered event.
Pros and cons of Liberty Mutual homeowners insurance
When requesting home insurance quotes, comparing carriers may help you see which ones might fit your needs and budget. Here’s a summary of Liberty Mutual home insurance pros and cons identified by our insurance editorial team:
|Scored above average in J.D. Power's 2022 Property Claims Satisfaction Study||Scored below average in J.D. Power’s 2022 U.S. Home Insurance Study|
|Variety of potential coverage options for policy customization||Financial strength ratings from AM Best may be higher with other carriers|
|Available in all 50 states and Washington, D.C.|
Liberty Mutual home insurance cost
The average cost of Liberty Mutual home insurance is not available. However, by reaching out to an agent or starting a quote online, you may be able to get an idea of how much a home insurance policy might cost based on criteria like where you live, the size of your home and the coverage options you need. You could also compare your quote with the average cost of homeowners insurance to see where your premium falls.
Liberty Mutual home insurance discounts
Liberty Mutual offers a wide range of common discounts that could help you lower the cost of your homeowners insurance premium, especially if you are looking for cheap home insurance. The company also offers a few less common home insurance discounts, including:
Liberty Mutual home tools and benefits
Liberty Mutual offers guides to consumers on a wide variety of topics, including how to avoid contractor scams, what you need to know about homesharing insurance and how to ensure you have enough coverage in place for unique valuables like antiques.
Liberty Mutual life insurance
Liberty Mutual’s life insurance options may be somewhat limited compared to many other life insurance companies. The company only offers term and whole life insurance, along with a few riders to help you customize coverage. Liberty Mutual also offers a network of local agents that may help you choose and navigate your life insurance policy.
- Term life insurance: Term life insurance offers short-term coverage for 10, 15, 20 or 30 years. There is a death benefit, and your premium will never change during the term. Liberty Mutual’s term life insurance policies include a built-in conversion guarantee and the option to convert to permanent coverage at any time.
- Whole life insurance: Whole life insurance may build cash value, offers a tax-free death benefit and has level premiums. Liberty Mutual offers several different types of whole life insurance, including simplified issues and single premium coverage.
Pros and cons of Liberty Mutual life insurance
Each life insurance carrier has its own set of product offerings and policy terms. Although the cost of life insurance may be different for every individual, life insurance quotes do not typically vary as much between companies as auto or home insurance quotes. However, comparing carriers may still be helpful if you're looking for cheap life insurance. Here’s an overview of Liberty Mutual life insurance that may help you decide whether to obtain a quote:
|Guaranteed insurability option available for policyholders||Life insurance not rated by J.D. Power|
|Wide array of optional riders to choose from||Medical exam may be required|
|Built-in conversion for term life insurance||More limited types of life insurance compared to some competitors|
Liberty Mutual life insurance endorsements
Liberty Mutual offers several life insurance endorsements, or riders, that may help policyholders customize their coverage. These riders include:
Liberty Mutual life tools and benefits
On its website, Liberty Mutual offers business webinars hosted by experts, as well as articles to help you understand financial products, such as bonds and cryptocurrency. However, the carrier has limited resources related to life insurance specifically.
Liberty Mutual customer satisfaction
When it comes to choosing your insurance company, customer service may be as important as price. You might be communicating with your company during a stressful or unexpected event, and knowing you can depend on a satisfactory experience could be a priority.
To that end, we reviewed customer service surveys conducted by third-party agencies like J.D. Power. J.D. Power annually surveys customers with different insurance carriers and insurance products for their experience, then grades carriers on a 1,000 point scale. Liberty Mutual received below-average scores in J.D. Power's 2022 U.S. Insurance Digital Experience Study for both service and shopping in relation to its digital tools.
We also evaluated customer complaints filed with the National Association of Insurance Commissioners (NAIC). The NAIC Complaint Index has a baseline of 1.00, meaning that companies with an index above 1.00 receive more complaints than expected for a company of its size and vice versa. Lastly, we looked at financial strength ratings from AM Best which may indicate a company's historical ability to pay out claims. Liberty Mutual has an AM Best rating of A (Excellent).
Liberty Mutual auto satisfaction
Liberty Mutual earned 870 out of 1,000 points in J.D. Power’s 2022 U.S. Auto Claims Satisfaction Study. The industry average was 873, so while it was not too far from the mark, many top insurance carriers outperformed Liberty Mutual. In J.D. Power's 2022 U.S. Auto Insurance Study, the carrier was not rated or came in below average in all regions except Central. The company's private passenger (auto) insurance product has an NAIC Complaint Index of 1.41, indicating more complaints than expected have been filed in relation to the company's car insurance policies.
Liberty Mutual homeowners satisfaction
Liberty Mutual home insurance earned 805 out of 1,000 points in J.D. Power’s 2022 U.S. Home Insurance Study. For home insurance, the industry average was 819 points. On the other hand, the carrier came in well above average in the J.D. Power 2022 U.S. Property Claims Satisfaction Study. The company has a homeowner NAIC Complaint Index of 0.67, indicating fewer complaints have been filed than expected about the company's home insurance product. As home insurance may be a financially significant purchase, it could be helpful to connect with friends and family that are Liberty Mutual policyholders to learn about their experience.
How to file a claim with Liberty Mutual
Filing a claim with Liberty Mutual can be done online on its claims portal, through the mobile app or with your local agent. You may also call the claims hotline at 1-800-225-2467. Roadside assistance can be reached 24 hours a day, 7 days a week at 1-800-426-9898.
Liberty Mutual availability
Liberty Mutual is available in all 50 states and Washington, D.C.
Other Liberty Mutual perks worth considering
The following services may make Liberty Mutual a compelling choice for certain shoppers.
- Landlord insurance: If you rent a property to tenants, you may want to cover your assets with insurance specifically designed for landlords.
- Small business insurance: Liberty Mutual offers small business insurance with coverage options that include commercial auto, workers compensation, umbrella and equipment breakdown.
- Umbrella insurance: Umbrella insurance provides additional liability insurance which may be useful to cover injuries and property damage that you’re responsible for and/or fees associated with a lawsuit.
- Highly-rated mobile app: Liberty Mutual’s app allows customers to access ID cards, request roadside assistance, track claims and manage a policy quickly and easily. It has a rating of 4.8 out of 5 on the App Store and a rating of 4.7 out of 5 on Google Play.
Liberty Mutual corporate sustainability
Liberty Mutual launched the Personal Auto Customer Relief Fund in 2020 which gave customers a 15 percent refund on two months of auto insurance to account for pandemic difficulties. Additionally, Liberty Mutual operates the Liberty Mutual Foundation, a charitable organization that writes grants and hosts outreach events. The foundation mainly supports community organizations for people experiencing homelessness, poverty and disabilities in Seattle, Boston and Dallas.
Not sure if Liberty Mutual is right for you?
Liberty Mutual may not be the right carrier for everyone. If you have some doubts after this Liberty Mutual Insurance review, you might want to consider these alternatives:
Liberty Mutual vs. Farmers
Farmers has a higher J.D. Power score for auto and property claims satisfaction, but came in lower than Liberty Mutual in the home insurance study. The carrier has below-average NAIC Complaint Indexes for both home and auto as well as unique coverage options, especially when compared to other nationally available carriers. Farmers could be a good choice if you're looking for highly-rated auto insurance and value policy customization.
Learn more: Farmers Insurance review
Liberty Mutual vs. USAA
USAA only writes policies for active duty military members, veterans and qualifying family members. If you fall within its membership requirements, USAA could be the right fit as it offers very high customer satisfaction scores across the board as well as coverage options and discounts tailored to the needs of the military community.
Learn more: USAA Insurance review
Liberty Mutual vs. Amica
Similar to Liberty Mutual, Amica also writes home, auto and life insurance policies for those who want to manage all their insurance needs in one place, but its policy offerings are limited in some states. The carrier also offers many discounts for home and auto insurance that may help with premium savings. Amica took first place in J.D. Power's home and auto studies, so it could be a good option for customers looking for strong customer service.
Learn more: Amica Insurance review
Is Liberty Mutual a good insurance company?
Liberty Mutual offers a variety of insurance products, including home, auto, renters, motorcycle, pet, life, business and more to customers throughout all 50 states and Washington, D.C. One of the factors that stands out with Liberty Mutual is the wide range of discounts, which may make it a competitive option for budget-conscious shoppers.
The company offers an accessible online portal and mobile app for policyholders who prefer to manage their policies online, but gets lower-than-average digital service and shopping scores from J.D. Power. Additionally, J.D. Power scores for Liberty Mutual's auto products are generally below average while those for the company's home product are inconsistent. These mixed customer service reviews may be a drawback for customers who prioritize a positive customer experience.
Our 2023 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.
Like our previous Bankrate Scores, each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. This year, our 2023 scoring model provides a more comprehensive view, indicating when companies excel across several key areas and better highlighting where they fall short.
- Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, 2023 quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best and the NAIC, were analyzed.
- Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
- Tier 3 (Support): To encompass the many ways an auto and home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.