Allstate insurance review 2023

In our Allstate insurance review, Allstate car insurance received a Bankrate Score of 3.8 out of 5.0 possible points. To find the best car insurance companies, our editorial team evaluated how well the auto insurance companies performed in a variety of categories, including policy options, discounts and third-party ratings from Standard & Poor’s, AM Best and J.D. Power, as well as mobile app accessibility and other attributes.

To complement standard coverage and provide greater financial protection, drivers could consider adding rental reimbursement. Drivers may even consider classic car insurance or rideshare insurance if they drive a vehicle that requires more tailored coverage.

Allstate’s Deductible Rewards program awards $100 off the collision deductible for every year of safe driving, up to $500. Allstate’s Safe Driving Bonus also allows drivers to earn cash back or credit to their car insurance policy for every six months without an accident. For those who want to be rewarded further for safe driving, Allstate offers Drivewise, a usage-based telematics program that provides savings for good driving habits and awards points for passing safe driving challenges.

Allstate home insurance may be a good option for homeowners who appreciate local agents and want a variety of add-on home insurance options to tailor a policy to their needs. In 2023, Allstate was a Bankrate Awards winner, tied with USAA for the best home insurance overall. Additionally, the company earned a Bankrate score of 3.5 out of 5.0.

On top of standard home insurance coverage like dwelling, personal property, loss of use and liability, Allstate customers may include coverage for water backups, sports equipment, electronic data recovery and even business items stored at home. Those who partake in home-sharing could purchase Allstate HostAdvantage, as well, which offers extra protection for personal belongings stolen or damaged by renters.

For new customers who are also claims-free, Allstate offers a discount and a Claim-Free Bonus, which gives a 5 percent rebate on the renewal premium every year there is no claim. However, homeowners worried about a potential future claim have an additional solution in Allstate’s Claim Rateguard, which can be purchased to prevent a premium increase due to filing a single claim over a five-year period.

Allstate life insurance can help provide financial security for a variety of needs, including college tuition, taking care of future generations and covering outstanding debts. Allstate’s term life insurance policies are underwritten by Direct General and are available in 19 states: Alabama, Arizona, Delaware, Georgia, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Missouri, Nebraska, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Washington and Wisconsin. Term life insurance policies through Allstate are available for 10 to 40 years, depending on your coverage choice, and do not build cash value that policy owners can leverage during their lifetime.

For customers in the remaining 31 states and Washington D.C., Allstate’s broad network of insurance agents sells other types of life insurance (such as permanent life insurance) on behalf of other life insurance companies like John Hancock, Lincoln Financial and Protective Life. While policies for these companies can be purchased via an Allstate agent, they may not be managed by Allstate. For instance, if you purchase a Lincoln Financial whole life insurance policy from Allstate, Lincoln Financial will manage your specific policy.

J.D. Power didn’t include Allstate in its 2023 U.S. Individual Life Insurance Study. However, John Hancock received a customer satisfaction rating of 782 out of 1,000, while Lincoln Financial earned 788 points and Protective Life earned 768 points. For reference, the study average was 790 out of 1,000 for individual life insurance products.

Compare Allstate with other insurers

While Allstate has several useful offerings, the company may not be the right fit for each person. It may be helpful to compare Allstate to other national insurers, a few of which are listed here:

Is Allstate a good insurance company?

Headquartered in Northbrook, Illinois, Allstate’s network of over 12,000 exclusive and independent agents provides localized expertise and has helped solidify Allstate as a top insurer for millions of Americans, with more than 188 million policies for home, auto, life and other insurance products. Customers who want to have all their insurance needs and financial planning managed in a single place may find Allstate to be a solution.

Understanding your insurance needs and building a financial plan can seem complex, but in the course of Bankrate’s Allstate Insurance review, we found the company has many tools to help make the process easier. Customers who want a balance between receiving personalized service from a local insurance agent and the ability to manage their policies online may find Allstate satisfies both these priorities. Although its average premiums for auto insurance may be higher compared to other insurers, its homeowners insurance is fairly competitive. Additionally, the company offers many discount and coverage options to save money on the financial protection you need.

Allstate customer complaints 

The National Association of Insurance Commissioners (NAIC) tracks customer complaints against insurance companies and makes this information available to the public. It uses a baseline of 1.0 to represent the average number of complaints a company might receive for its size, with scores above the baseline meaning more complaints than average and scores below the baseline meaning less complaints than average.

Other Allstate tools and benefits

Allstate’s diverse product offerings give customers an opportunity to have all of their insurance and financial needs met in a single place. These perks include:

• Investment planning: Allstate’s financial representatives can also assist with 529 college savings plans, annuities, mutual funds, individual retirement accounts (IRAs) and workplace retirement plans. Allstate partners with several third parties — including American Funds, Franklin Templeton Investments, Fidelity, Equitable, Prudential, Protective and Lincoln Financial Group — to offer customers annuities, mutual funds and individual retirement accounts (IRAs).
• Renters insurance: Renters can use this policy to help insure their belongings and provide liability and loss-of-use coverage.
• Condominium insurance: This policy is specifically for condo unit owners who need coverage for the interior of their unit and their belongings. This policy also provides liability and loss-of-use coverage.
• Landlord insurance: Allstate’s landlord policy can help keep you financially protected if you rent out property. 
• Identity theft insurance: Allstate identity theft insurance can alert you if your data is breached and help you with the next steps. 
• Umbrella insurance: For an added layer of liability protection, Allstate sells personal umbrella policies. 
• Pet insurance: Allstate can help you look out for your fur baby with a pet insurance policy. 
• Motorcycle insurance: If you prefer to get around on two wheels, Allstate offers insurance policies for motorcycles. 
• ATV/off-road insurance: Allstate may be able to insure an ATV or other off-road vehicle — including snowmobiles.
• Boat insurance: Allstate can help you insure your watercraft. 
• RV insurance: This policy can cover both towable and motorized RVs. 
• Phone protection: Whether it’s a cracked screen, busted battery or waterlogged phone, Allstate’s phone protection plan can be purchased regardless of your primary cell carrier. 
• Event insurance: If you’re hosting a large party at your home, purchasing event insurance may give you extra liability coverage and reimburse you if you lose deposits due to an unforeseen event. 
• Travel insurance: Allstate’s travel insurance even covers COVID-related occurrences, like positive tests and delays due to quarantine guidelines. 
• Roadside assistance: If you worry about popping a tire or an unexpected engine malfunction, you can add roadside assistance to your Allstate car insurance policy. 
• Good Life: Allstate partners with TrueCar, Rategenius, AutoZone, Valvoline and Sirius XM to help give its customers discounted rates on services and products. 
• HomeAdvisor: With Allstate, customers could receive a free one-year subscription to Home Concierge by HomeAdvisor. This service can connect homeowners with professionals who can help with anything from gardening to landscaping to installing and repairing roofing, appliances, faucets and pipes, as well as services such as electrical work.
• Digital Locker mobile app: This allows Allstate policyholders to take inventory of their personal belongings. 
• GoodHome: GoodHome is a tool that collects information about nearby home claims, weather forecasts and public records for homeowners to reference. 
• LifeTrek: LifeTrek may help you calculate how much life insurance you need and the right kind of policy for you.
• My Money: This online tool can help with building a financial plan and investing and can even get you in touch with a financial consultant. 

Frequently asked questions about Allstate

Methodology

Bankrate utilizes Quadrant Information Services to analyze 2023 rates for ZIP codes and carriers in all 50 states and Washington, D.C. Auto insurance rates are weighted based on the population density in each geographic region. 

Auto

Quoted rates are based on a 40-year-old male and female driver with a clean driving record, good credit and the following full coverage limits:

• $100,000 bodily injury liability per person
• $300,000 bodily injury liability per accident
• $50,000 property damage liability per accident
• $100,000 uninsured motorist bodily injury per person
• $300,000 uninsured motorist bodily injury per accident
• $500 collision deductible
• $500 comprehensive deductible

To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. Our base profile drivers own a 2021 Toyota Camry, commute five days a week and drive 12,000 miles annually. 

These are sample rates and should only be used for comparative purposes. 

Age: Rates were calculated by evaluating our base profile with the ages 16-60 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts.

The rates for drivers ages 16-20 added to their parent's policy reflect the good student and driver's training discounts applied. The rates for drivers aged 16-20 on their own policy do not include the good student and driver's training discounts. Additionally, 25-year-old rates are based on the driver as a renter and 30+ on the driver as a homeowner. 

Incidents: Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), single speeding ticket and single at-fault accident.

Homeowners

Quoted rates are based on 40-year-old male and female homeowners with a clean claim history, good credit and the following coverage limits:

• Coverage A, Dwelling: $150,000, $250,000, $350,000, $450,000, $750,000
• Coverage B, Other Structures: $15,000, $25,000, $35,000, $45,000, $75,000
• Coverage C, Personal Property: $75,000, $125,000, $175,000, $225,000, $375,000
• Coverage D, Loss of Use: $30,000, $50,000, $70,000, $90,000, $150,000
• Coverage E, Liability: $300,000, $300,000, $300,000, $300,000, $500,000
• Coverage F, Medical Payments: $1,000

The homeowners also have a $1,000 deductible and a separate wind and hail deductible (if required).

These are sample rates and should be used for comparative purposes only. Your quotes will differ.

Bankrate Scores methodology

Our 2023 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.

Like our previous Bankrate Scores, each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. This year, our 2023 scoring model provides a more comprehensive view, indicating when companies excel across several key areas and better highlighting where they fall short.

• Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, 2023 quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best and the NAIC, were analyzed.
• Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
• Tier 3 (Support): To encompass the many ways an auto and home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.