Allstate insurance review 2023

Allstate car insurance

Allstate car insurance received a Bankrate Score of 3.8 out of 5 possible points. To find the best car insurance companies, our editorial team reviewed how well the auto insurance companies performed in a variety of categories, including policy options, discounts and third-party ratings from industry agents like Standard & Poor’s, AM Best and J.D. Power, mobile app accessibility and other attributes.

To complement standard coverage and provide greater financial protection, drivers could consider adding rental reimbursement. Drivers may even consider classic car insurance or rideshare insurance if they drive a vehicle that requires more tailored coverage.

Allstate’s Deductible Rewards program awards $100 off the collision deductible for every year of safe driving, up to $500. Allstate’s Safe Driving Bonus also allows drivers to earn a check to their bank account or credit to their car insurance policy for every six months without an accident. For those who want to be rewarded further for safe driving, Allstate offers Drivewise, a usage-based telematics program that provides savings for good driving habits and awards points for passing safe driving challenges.

Pros and cons of Allstate car insurance

When requesting car insurance quotes, comparing carriers is easier when you understand what policy options, discounts and other features are offered for the estimated premium. Here are some pros and cons of Allstate car insurance:

Allstate car insurance cost

The average cost of Allstate car insurance is $2,630 per year for a full coverage policy and $545 per year for minimum coverage, according to Bankrate’s study of 2023 premium data obtained from Quadrant Information Services.

Compared to the national average cost of car insurance, which is $2,014 per year for full coverage, Allstate’s average rates are 31 percent higher. However, keep in mind that rates are influenced by several personal rating factors. The averages below are most useful for comparison purposes.

Allstate car insurance rates by driving history

Driving history plays an important role in determining car insurance rates. Drivers with a clean driving record — with no history of at-fault accidents or moving violations — typically have lower rates compared to those who have a mark on their driving record. To understand the variance in premiums between different driving histories, we’ve analyzed car insurance rates based on different driving infractions. A major violation, like a DUI, typically results in the most expensive surcharges, but has been excluded from the table below as not all car insurance companies will accept drivers with a DUI. Below is a table of car insurance rates comparing Allstate’s average full coverage premiums to the national average based on driving history.

Allstate car insurance quotes by age

Car insurance companies also consider a driver’s age when determining rates in most states. On average, older drivers with more years’ of driving experience pay lower rates compared to young drivers who have just started driving. The rates below show average car insurance premiums by age and are based on drivers with a clean driving record. We also show the difference between rates for young drivers on a parent’s policy versus their own policy.

Average cost of car insurance for drivers on their parent’s policy

Average cost of car insurance for drivers on their own policy

Allstate car insurance discounts

Lowering your car insurance could be achieved by comparing multiple insurers to find the best rate for your current circumstances, keeping your driving record clean and by taking advantage of discounts. Some of Allstate’s unique discounts include:

Allstate car tools and benefits

Allstate’s Good Life website updates customers on special offers available. Whether you are looking to buy or trade in your car, perform routine maintenance or add additional accessories to your car, Allstate’s partnerships with companies like TrueCar, Rategenius, AutoZone, Valvoline, Sirius XM and more could help you receive discounted services and products.

Allstate home insurance

Allstate home insurance may be a good option for homeowners who appreciate having local agents available and want a variety of add-on home insurance options to tailor a policy to their needs and lifestyle. On top of standard home insurance coverage like dwelling, personal property, loss of use and liability, Allstate customers may include water backup coverage, sports equipment, electronic data recovery and even business property for business items stored at home. Those who partake in home-sharing could purchase Allstate HostAdvantage, which offers extra protection for personal belongings stolen or damaged by renters.

For new customers who are also claims-free, Allstate offers a discount and a Claim-Free Bonus, which gives a 5 percent rebate on the renewal premium every year there is no claim. However, homeowners worried about a potential future claim have an additional solution in Allstate’s Claim Rateguard, which can be purchased to prevent a premium increase due to filing a single claim over a five-year period.

Bankrate Award winner for Best Home Insurance Company Overall

Our annual Bankrate Awards recognizes top insurance companies to help streamline your insurance shopping process. For 2023, Allstate tied for Best Home Insurance Company Overall with USAA.

Why Allstate won

Allstate was one of Bankrate’s picks for Best Home Insurance Company Overall after careful analysis of dozens of home insurance carriers. Its nationwide availability as well as array of coverage options, 24/7 customer service, local agencies and robust mobile app make it easy for homeowners to build a home insurance plan to protect one of their biggest assets.

Pros and cons of Allstate homeowners insurance

When shopping for the best homeowners insurance, comparing home insurance quotes may be more worthwhile when you understand the coverage and service you’re getting. Here’s a quick summary of Allstate home insurance to help you compare with other carriers:

Allstate home insurance cost

At $1,340 per year for $250,000 in dwelling coverage, Allstate’s home insurance costs slightly below the national average cost of homeowners insurance. On average, most U.S. homeowners pay around $1,428 per year for the same amount of dwelling coverage, but if you’re looking for cheap home insurance, comparing rates from more than one carrier can help.

Allstate home insurance discounts

Like many of the best homeowners insurance companies, Allstate’s home insurance discounts could help policyholders save significantly on the premium. Some unique discounts from Allstate include:

Allstate home tools and benefits

Whether you are moving into your new home or looking to make your current home safer, Allstate has partnered with a number of companies to make moving and home upgrades easier. Allstate customers can receive up to 20 percent off a rental from Budget Truck Rental and up to 10 percent off PODS services. Once settled in, you can receive up to $50 off a purchase of $499 or more when buying home appliances, electronics and furniture from the Abt store.

To help with home maintenance, Allstate customers could receive a free one-year subscription to Home Concierge by HomeAdvisor. This service connects homeowners with professionals who can help with anything from gardening to landscaping to installing and repairing roofing, appliances, faucets and pipes, as well as services such as electrical work.

Allstate has also developed several digital tools to help homeowners protect their homes. Allstate’s Digital Locker mobile app that allows you to take inventory of your personal belongings, and GoodHome is a tool that collects information about nearby home claims, weather forecasts and public records for homeowners to reference. Allstate also has a Premium Gauge tool to help homeowners understand what factors are impacting their premium.

Allstate life insurance

With different policy types available, Allstate life insurance can help provide financial security for a variety of needs, including college tuition, taking care of future generations and covering for outstanding debts. Allstate offers term life insurance, and while it has a guide that explains permanent life insurance on its website, it does not offer permanent life insurance directly.

Term life insurance policies through Allstate are available for 10 to 40 years, depending on your coverage choice, and do not build cash value that policy owners can leverage during their lifetime. If looking for cheap life insurance, you can reach out to an agent to start a quote and see how your preferred coverage will affect your life insurance cost.

Pros and cons of Allstate life insurance

Understanding life insurance can be a complicated process, but don’t forget to review companies too when obtaining life insurance quotes. Here’s a quick summary of Allstate’s life coverage:

Allstate life insurance endorsements

While Allstate does not list the specific endorsements available for its life insurance policies, an Allstate agent can help you with understanding what policy options are available and recommending what may be best for your personal and financial goals.

Allstate life tools and benefits

Guidance from a licensed agent or financial planner could be key in finding the best life insurance. Allstate’s personal financial representatives can help with building a financial plan to take care of your life insurance, retirement and investment accounts. Customers can also use Allstate’s LifeTrek and My Money tools to pinpoint their financial goals, understand the variety of products available and inform future discussions with a financial planner.

Allstate customer satisfaction

An insurance company’s customer satisfaction may be a priority to you, especially if you want strong customer service. Relying on third-party rating agencies, like J.D. Power, could be useful. J.D. Power conducts annual surveys from existing customers about some of the largest insurance companies in the country. J.D. Power results are ranked on a 1,000-point scale, with a higher score indicating more overall customer satisfaction. The National Association of Insurance Commissioners (NAIC) also provides a useful perspective by making company complaint reports available to the public. It uses a baseline of 1.0 to represent the average number of complaints a company might receive for its size, with scores above the baseline meaning more complaints than average and scores below the baseline meaning less complaints than average.

Allstate auto satisfaction

The 2022 J.D. Power Auto Insurance Study was conducted on a regional basis. Allstate ranked above average in California, Florida and North Central region, but ranked below average in the Central, Mid-Atlantic, New England, Northwest, Southeast and Southwest regions, as well as Texas and New York. Due to the variance by area, it can help to reach out to current policyholders in your area, especially if they’re family or friends, to understand what their experience with Allstate has been like.

Allstate’s NAIC complaint score for private passenger insurance is above average at 1.41, meaning that the company receives more complaints than normal.

Allstate homeowners satisfaction

Allstate auto insurance earned 815 out of 1,000 points in the 2022 J.D. Power U.S. Home Insurance Study. The segment average was 819 out of 1,000 points, showing that while Allstate ranked below average for homeowners insurance satisfaction, it wasn’t far off from the average. Allstate’s homeowners complaint score with the NAIC also helps paint a more positive picture, with a score below the baseline, at .67. This means that on average, Allstate receives fewer complaints for its home insurance than other companies might of comparable size.

How to file a claim with Allstate

Filing a claim with Allstate can be done online or through the mobile app. Those who want to speak to a live agent can call 1-800-ALLSTATE (1-800-255-7828) 24 hours a day, 7 days a week or their local insurance agent during normal business hours.

Allstate availability

Allstate is available in every state, but policy types and some coverage options may be limited in some states. Speaking to an Allstate agent can help you learn what’s available in your area.

Other Allstate perks worth considering

Allstate’s diverse product offerings give customers an opportunity to have all of their insurance and financial needs met in a single place. These perks include:

• Investment planning: Allstate’s financial representatives can also assist with 529 college savings plans, annuities, mutual funds, individual retirement accounts (IRAs) and workplace retirement plans. Allstate partners with several third parties – including American Funds, Franklin Templeton Investments, Fidelity, Equitable, Prudential, Protective and Lincoln Financial Group – to offer customers annuities, mutual funds and individual retirement accounts (IRAs).
• Renters insurance: Renters can use this policy to help insure their belongings and provide liability and loss-of-use coverage.
• Condominium insurance: This policy is specifically for condo unit owners who need coverage for the interior of their unit and their belongings. This policy also provides liability and loss of use coverage.

Allstate corporate sustainability

The Allstate Foundation supports a variety of causes including diversity and inclusion efforts. These efforts focus on inclusive hiring by partnering with organizations like Society of Women Engineers, Recruit Military and National Association of Black Accountants. Allstate also focuses on youth empowerment and relationship violence prevention, recently investing $3 million in programs that advance these causes.

In partnership with Northwestern University Kellogg School of Management, the Allstate Foundation helps further the education of non-profit leaders. Through the Helping Hands program, Allstate agency owners and employees who volunteer 4-16 hours can earn $500 to $1,000 towards the organization of their choice.

Not sure if Allstate is right for you?

While Allstate has several useful offerings, the company may not be the right fit for each person. It may be helpful to compare Allstate to other national insurers, a few of which are listed here:

Allstate vs. AAA

AAA is another large insurance carrier offering affordable home and auto insurance options as well as membership perks. Those who like convenience may also appreciate that some of AAA’s offices also offer services like DMV transaction, notary services and travel planning.

Learn more: AAA Insurance review

Allstate vs. Safeco

Depending on the characteristics of your home, Safeco could be worth a look, as it offers a robust selection of coverage endorsements for both home and auto insurance. Safeco also offers a highly rated mobile app and online portal for customers who want to manage their policies and claims online.

Learn more: Safeco Insurance review

Allstate vs. State Farm

Like Allstate, State Farm is also built on a local agency model, which may be ideal for those looking for personalized or localized service. State Farm also offers two telematics options, its Drive Safe & Save and Steer Clear, to help drivers of all ages save money on car insurance based on real-time driving habits.

Learn more: State Farm Insurance review

Is Allstate a good insurance company?

Headquartered in Northbrook, Ill., Allstate’s network of over 12,000 exclusive and independent agents provide localized expertise and has helped solidify Allstate as a top insurer for millions of Americans, with more than 113 million proprietary policies for home, auto, life and other insurance products. Customers who want to have all their insurance needs and financial planning managed in a single place may find Allstate to be a solution.

Understanding your insurance needs and building a financial plan can seem complex, but in the course of Bankrate’s Allstate Insurance review, we found the company has many tools to help make the process easier. Customers who want a balance between receiving personalized service from a local insurance agent and the ability to manage their policies online may find Allstate satisfies both these priorities. Although its average premiums for auto insurance may be higher than average compared to other insurers, its homeowners insurance is fairly competitive. Additionally, the company offers many discount and coverage options to save money on the financial protection you need.

Methodology

Bankrate utilizes Quadrant Information Services to analyze 2023 rates for ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates are based on a 40-year-old male and female driver with a clean driving record, good credit and the following full coverage limits:

Auto

• $100,000 bodily injury liability per person
• $300,000 bodily injury liability per accident
• $50,000 property damage liability per accident
• $100,000 uninsured motorist bodily injury per person
• $300,000 uninsured motorist bodily injury per accident
• $500 collision deductible
• $500 comprehensive deductible

To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. Our sample drivers own a 2021 Toyota Camry, commute five days a week and drive 12,000 miles annually.

Age: Rates were calculated by evaluating our base profile with the ages 16-60 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts.

The rates for drivers ages 16–20 added to their parent's policy reflect the good student and driver's training discounts applied. The rates for drivers aged 16-20 on their own policy do not include the good student and driver's training discounts. Additionally, 25-year-old rates are based on the driver as a renter and 30+ on the driver as a homeowner.

Incidents: Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), single speeding ticket and single at-fault accident. 

Homeowners

• Coverage A, Dwelling: $150,000, $250,000, $350,000, $450,000, $750,000
• Coverage B, Other Structures: $15,000, $25,000, $35,000, $45,000, $75,000
• Coverage C, Personal Property: $75,000, $125,000, $175,000, $225,000, $375,000
• Coverage D, Loss of Use: $30,000, $50,000, $70,000, $90,000, $150,000
• Coverage E, Liability: $300,000, $300,000, $300,000, $300,000, $500,000
• Coverage F, Medical Payments: $1,000

The homeowners also have a $1,000 deductible and a separate wind and hail deductible (if required).

These are sample rates and should be used for comparative purposes only. Your quotes will differ.

Bankrate Scores

Our 2023 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.

Like our previous Bankrate Scores, each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. This year, our 2023 scoring model provides a more comprehensive view, indicating when companies excel across several key areas and better highlighting where they fall short.

• Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, 2023 quoted premiums from Quadrant Information Services, as well as the latest third-party agency ratings from J.D. Power, AM Best and the NAIC, were analyzed.
• Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options.
• Tier 3 (Support): To encompass the many ways an auto and home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.

Tier scores are unweighted to show the company's true score in each category out of a possible five points.