97% recommended
Customer Service Rating
The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.
Thomas
Manassas, Va
10/1/2019
First Class!!
I just refinanced my primary residence with Senior Mtg Banker Alan (Joey) Zale Jr. Ms. Magaly Chaviano Senior Loan Processor and Beth Gallagher Closer and the process was very smooth right from the beginning! I had been in contact with my current my Mortgage Company and several others and they all w...
Andrea Gammon
Safety harbor
10/4/2019
Awesome!
The entire process was so smooth- this is the second time we’ve worked with Erica and Magaly and they are both wonderful. They respond quickly, are knowledgeable and have a well oiled process for getting your loan done! I wouldn’t work with anyone else! We closed on our cash out refi in little t...
ben
orlando, fl
10/4/2019
Second time as good as the first!
We used Joey 4 yrs ago to purchase a home and recently used him again for a new primary residence purchase. Very easy process and A loan terms!
A.
Virginia
10/9/2019
Everything was good
The process went smoothly, and the rates were very good. The rates can be even better than advertised on Bankrate - make sure to negotiate hard upfront. And carefully watch the market and flow-down criteria throughout the approval process - sometimes, an even better deal becomes possible.
ACE
Longwood
11/4/2019
Just Worked as It Should
Patrick and the team did a great job of getting us through the process. My wife lost her job after we had final approval but before we closed. Patrick got us into a different loan and and got us reapproved in two days with the same great rate and terms with out delaying the closing.
Ann
Silver Spring, MD
11/5/2019
Excellent service
It's always a tough thing to set time aside to do, but this team made managing all the documents easy and took care of everything, including reminders and follow ups. The refinance practically took care of itself. I highly recommend this team.
J
FL
11/25/2019
Good service
The process went smoothly
Bala
GA
12/6/2019
Great Experience!
This is the first time I was shopping online, initially, I was a little hesitant getting my refinance online, but after speaking with Britney, I decided to go with the application. Start to finish the customer service was outstanding and all the staffs in the United mutual are very friendly and cust...
Alex
Tampa
1/28/2020
Love UMFC
Patrick and team are always a pleasure to work with. UMFC is so transparent throughout the process. Patrick will constantly update estimates to let me know what all of the options are. This is incredibly helpful when looking into refinancing or getting a new loan.
Ron
Jacksonville
6/1/2020
Great company—Joey Zale is the best!
Just finished a Refinance and was treated to a great experience. I've done a primary and two Refi's with Joe and came back to him because he had done such a great job in the past. We got the lowest rate possible, and Joe made sure everything went through to get it done. Thank you!!! RS