LoanDepot Mortgage Review 2022

We have done three refinances in the past 2-3 years. This is by far the easiest one yet!

All loan depot team is excellent and good customer service

LoanDepot worked well for us. We had to make some corrections to the contract with the lender and the closing company. Just make sure everything is 100% before signing. The employees in CA did a good job. I would even say they were advocating to make the loan just right. I’ve had some concer...ns with previous lenders handling escrow payments. We’ll monitor the pay outs such as: taxes, flood insurance, and homeowner’s insurance. I’m hopeful they will keep the payments in good order. show more

I could maybe give them 4 stars, but I want to go 5 to counteract all the super negative reviews. If you want a company that is going to hold your hand ever single step of the way and/or you can't use the online portal, maybe this isn't the company for you. If you want AWESOME rates (saving you th...ousands if not tens of thousands of dollars) and are willing to do a little bit of the work, this is your place to be. I did have to check-in and make sure things were going smoothly, but the online portal gave me all the contact names and numbers, including contact info for supervisors. And, yes, there were a couple times I had to grease the wheels. The application process was super fast and made up to the couple times I didn't get responses for a couple days. All-in-all, I highly recommend. show more

Norm is quick and highly detailed loan banker. Kelli, the local officer is also very much on the ball, in the same manner. He's accurate, and guides complicated process like a true professional. Norm and Kellie are easily accessible if I have questions. Both are friendly, courteous people. Could not... ask for any better people, or service!! show more

Our new home purchase went without issue. Our rep was the best I had ever dealt with. He even went above and beyond when we had to back out of the contract with the first home we were purchasing due to issues with the inspection. It was over a month later when we finally landed on another home. Ever...ything he promised was done in perfect order. Our closing came about quicker than any I have ever done. Our rate indeed up being better than originally quoted. Our rep also followed up with us months after our purchase just to make sure everything was still good. I can't help but give them the best rating possible. I have no doubt if I ever need a mortgage again, I will not hesitate using them again. show more

We had a real good experience doing a cash out refinance with loan depot. In about 30 days, the new mortgage closed. Everything was online but the officers of the loan are very proactive and very approachable! So we would call at 6 est and they would be available to answer questions regarding docume...nts requested. A mobile notary was sent over to the house on closing date and it was helpful that they provided the notary’s information ahead of time. We received our cash out check on the mail about a week later, on the same day that our mortgage with our previous company was funded. So far they have been very good and easy to deal with , making the refinance process hassle free! show more

Our Loan Depot officer (who previously helped us), reached out proactively to discuss a refi. It was a great rate, Zero Cost, and went smooth as silk!

Alex Casttellanos was great first point of contact and after that refinancing process was smooth. I recommended him to 4 of my friend and all of their experience was the same.

I refinanced with LoanDepot in April 2020 with a 30 year. I just refinanced with them again in February 2021 to a 15 year. Both times were great. This second time, it took 14 days to close. The lawyer said they would be at my house at 3PM to do the closing and she was there at 3:00.