LoanDepot Mortgage Review 2022

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At a glance

LoanDepot

NMLS: 174457

4.0

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Bankrate Score

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Loans offered

Conventional, jumbo, FHA, VA, fixed-rate, adjustable-rate; rate-and-term and cash-out refinancing; construction and renovation loans
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Nationwide availability

Available in all U.S. states
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Min. credit score required

620 for conventional loans; 700 for jumbo loans; 580 for FHA loans; 620 for VA loans

Pros and cons

Pros

  • Waives fees for existing customers who refinance
  • Offers an entirely digital process from application to close with its mello smartloan platform
  • More than 200 branches across the country

Cons

  • Rates and fees not available online
  • No USDA loans

LoanDepot overview

LoanDepot was founded in 2010 and has quickly become one of the biggest names in the mortgage market. The lender offers an end-to-end digital process, mello smartloan, but you can also get in-person assistance at more than 200 branches across the U.S. Notably, the lender claims it can beat industry average closing times by 50 percent, and its Grand Slam package (a nod to its sponsorship as the official mortgage provider of Major League Baseball) offers up to $7,000 back at closing if you work with an affiliated real estate agent and meet other qualifying criteria.


LoanDepot is good for:

Borrowers who want a digital loan experience with the option to seek in-person assistance at more than 200 locations across the U.S.


LoanDepot loan types offered

  • Conventional
  • Jumbo
  • FHA
  • VA
  • Fixed-rate
  • Adjustable-rate
  • Rate-and-term and cash-out refinancing
  • Construction and renovation loans

Breakdown of LoanDepot score: 4 out of 5 stars

  • Affordability: 3/5
  • Availability: 4.3/5
  • Borrower experience: 4.7/5

Review methodology

To determine a mortgage lender’s Bankrate Score, Bankrate’s editorial team rates lenders on a scale of one to five stars based on a variety of factors relating to the lender’s products and services. Bankrate’s partners compensate us, but our opinions are our own, and partner relationships do not influence our reviews. Here is our full methodology.

Affordability: 3 out of 5 stars

LoanDepot’s mortgage rates and fees are not publicly advertised online. Instead, you’ll need to fill out a request for a personalized rate quote and preapproval. The lender offers a unique perk, however: If you finance with LoanDepot when you purchase your home, you won’t have to pay fees on any future refinances. In addition, its Grand Slam package allows you to receive up to $7,000 back at the close of your transaction provided that you work with an affiliated real estate agent and meet other qualifying criteria.

Availability: 4.3 out of 5 stars

LoanDepot is available to borrowers across the U.S. The lender offers a range of loan types to suit a variety of borrowers. It has closed loans in as few as seven days, but the typical timeline is 30 days, 45 days or 60 days.

Borrower experience: 4.7 out of 5 stars

LoanDepot employs a streamlined online platform to collect all of your application documents. The lender’s website includes a “Knowledge Cafe” with educational resources on buying and owning a home, and borrowers can easily apply and make their monthly payments online. The mello smartloan platform is designed to verify all of your documentation and credit reporting in around seven minutes (not all borrowers are eligible to use the tool, however) and facilitate a paperless process.

Reputation

LoanDepot is accredited by the Better Business Bureau with an A+ rating. Based on more than 3,800 customer reviews on Trustpilot, the lender scores a 3.7 out of five stars. In terms of originating loans, LoanDepot scored an above-average 856 out of a 1,000-point index in J.D. Power’s most recent customer satisfaction rankings. Borrowers are also pleased with the lender’s approach to servicing mortgages: It finished eighth in J.D. Power’s study, scoring 18 points above the industry average.

Refinancing with LoanDepot

You can refinance your existing mortgage with LoanDepot. The lender offers a Lifetime Guarantee program: Finance one loan with the company, and it will never charge you a fee for another refinance on the same property. Plus, you’ll get your appraisal fee reimbursed. If you’re a new customer, you’ll need to ask a loan officer about refinance rates and costs, as they are not listed online.

Not sure if LoanDepot is right for you? Consider these alternatives

LoanDepot consumer reviews

3.7

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784 reviews

5 stars
4 stars
3 stars
2 stars
1 stars
494
29
4
23
234

Customer service rating

Knowledge
3.8
Level of service
3.9
Professionalism
3.7
Responsiveness
3.7

67% of reviews would recommend this lender

10 of 10 rates honored

Review this lender

Write a review of your experience with loanDepot.

10 of 297 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

To help serve you with relevant information the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

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Highly Recommend

Mark | Charlottesville, VA | 10/11/2021

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A GREAT experience with LoanDepot

easy to use the online portal ! Great responsiveness to questions! | Delray / Boca Raton | 10/15/2021

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Fast and professional

Michael | 91040 | 10/19/2021

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Glenn & Mike are phenomenal

Skyy | Los Angeles County | 10/22/2021

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Top Notch

Andy | Wisconsin | 10/22/2021

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Overall an excellent and user friendly process.

very happy with the entire process | Central Mass | 10/23/2021

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On top of their game

Larry Treakle was our loan officer and he was great! | Minnesota | 10/28/2021

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EASY

easy process | Memphis | 10/28/2021

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Prompt, concise, minimize actual paper, and competitive.

Immediate response to issues put in the portal. | Ann Arbor Michigan | 10/28/2021

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Unbelievably easy

LP | Evans, GA | 10/28/2021

Written by
David McMillin
Contributing writer
David McMillin is a contributing writer for Bankrate and covers topics like credit cards, mortgages, banking, taxes and travel. David's goal is to help readers figure out how to save more and stress less.
Edited by
Mortgage editor