
LoanDepot Mortgage Review
See how often this lender's Bankrate auction price beats comparable loans from 2025.
Bankrate verified lender
This lender is a Bankrate Auction Participant, meaning we verify their offer authenticity and hold them to high standards to ensure you get the best possible rate offer.
How Bankrate scores LoanDepot Mortgage
- Price competitiveness
How often this lender's borrowers pay at or below the typical price for a comparable loan.
5 out of 5 - Amount of overpayment
How much extra borrowers ended up paying with this lender compared to the best price for a comparable loan. A higher percentile score is always better.
5 out of 5 - Customer complaints
How often consumers complain about this lender, and whether they get relief.
6%2 out of 5 - Where and what they lend
How many states and loan types this lender serves.
100%5 out of 5
No lender can pay for a higher Bankrate Rating. Every score comes from the same data and criteria.
2025 ratings, across all four measures
A few more details worth knowing
Though these don't affect the star rating, we show them so you have the full picture.
For applicants age 62 and older, we measure two things: whether this lender denies them more often than its own lending patterns would predict after accounting for loan size, income, debt-to-income ratio, and loan type; and whether it lends to them at rates similar to comparable lenders. One of those two measures fell outside the expected range. Credit scores are not available in this dataset, so they are not included in the analysis. Because that variable is held constant across all lenders, it should reduce the extent to which missing credit-score data affects comparisons between them.
We looked at how often a lender's applications end up as closed loans, not counting any that were denied or the applicant withdrew. At this lender, 90% to 95% did, which might mean some quoted terms changed before closing, some applicants stepped away, or both.
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What Bankrate's editors think
LoanDepot is a digital-forward lender with wide, national reach, and about 64% of its mortgages were priced below comparable loans in 2025. It’s also more flexible than most on credit — minimum scores as low as 520 for FHA and VA loans, below what many competitors require — and it’s one of the few lenders offering FHA 203(k) loans, which let you finance a home purchase and its renovation in a single loan.
On the other hand, LoanDepot has a spotty record for customer satisfaction. Its complaint rate, about 1.5 per 1,000 loans, isn’t unusual on its own, but none of those complaints were resolved with relief for the borrower. That lines up with J.D. Power’s 2025 mortgage origination survey, where loanDepot scored below the industry average for the third year in a row.
At a glance
Good for borrowers who want a nationwide, competitively priced lender with niche options like FHA 203(k) renovation loans or low-credit-score FHA and VA financing (scores as low as 520). Not a good fit if a smooth, high-satisfaction experience matters most — LoanDepot has a spotty complaint record and below-average J.D. Power ratings.
What consumers say
Summary: LoanDepot reviewers primarily cite a loan officer who provides clear, direct answers and remains available. The wider team’s responsiveness is rated well by the majority, though a smaller number report replies that were slower than expected, and a few describe similar delays before closing.
High interest rate
I closed on this loan earlier pay it off but they still charge me interest for the whole month. This is not cool will never get a loan again.
None · None
From Lender Transition to Closing in Just 37 Days — An Incredible Team
My experience with loanDepot deserves more than a simple five-star rating because there is a much bigger story behind this closing. I was purchasing a four-unit property using an FHA 203(k) renovation loan, so this was already a more involved transaction than a traditional mortgage. On top of that, my financing originally began with another lender. When it became necessary to transition lenders in the middle of an active real estate transaction, there was a very real concern that the additional time and complexity could create major delays or potentially jeopardize the transaction altogether. Then the loanDepot team stepped in. We officially pulled the trigger with loanDepot on August 9, 2026 and I sat at the closing table on September 15, 2026, August 9 → September 15 → 37 days → CLOSED! Considering the circumstances, that accomplishment says a tremendous amount about the people who worked on my loan. I especially want to recognize Joshua, David, Vivien, Cyndie, Julie; and Nancy. And there were undoubtedly people in underwriting, processing, closing, renovation lending, and other departments whose names I may never know. To every person who touched my file and helped move it forward: thank you. What impressed me most wasn't that everything went perfectly. Complicated real estate transactions rarely work that way. There were underwriting requirements, documents, deadlines, questions, last-minute requests, moving pieces, and hurdles that had to be addressed. What impressed me was how the team responded when those challenges appeared. They communicated. They problem-solved. They followed up. They coordinated with one another. Most importantly, they continued working toward a solution rather than allowing an obstacle to automatically become the end of the transaction. And again, thank you to the underwriters, closers, processors, managers, and everyone else whose work may not always be visible to the borrower. A successful closing doesn't happen because of one person it takes an entire team. There were plenty of moments throughout this journey when I was watching deadlines closely and wondering what the next hurdle might be. That's why finally sitting at the closing table meant so much. For me, this wasn't simply another mortgage transaction. This was becoming a property owner. It represented months of work, persistence, paperwork, financial preparation, uncertainty, and refusing to give up on something I wanted to accomplish. Receiving those keys represented the beginning of an entirely new chapter for me. And loanDepot helped me get there. Another thing I appreciated was that the relationship didn't simply end when the documents were signed. Because this is an FHA 203(k) renovation loan, closing is really the completion of one phase and the beginning of another. I now have the rehabilitation process ahead of me, including working through the renovation funds, material draws, inspections, contractor payments, and ultimately completing the improvements to the property. Knowing that there is still a team available to help me understand and navigate that process gives me additional confidence going into this next phase. If you're reading this review because you're considering loanDepot particularly for a transaction that isn't completely straightforward my experience showed me the value of having people who are willing to communicate, stay persistent, and work through problems when they arise. I started this chapter uncertain about whether transitioning lenders in the middle of my transaction would work. Thirty-seven days later, I walked away from the closing table as a property owner. That is something I will never forget. To the entire loanDepot team: thank you for your persistence, patience, communication, problem-solving, and all of the work that happened both in front of me and behind the scenes. You didn't just help close a loan. You helped me reach a major milestone in my life. Now it's time for the next chapter: turning this property into everything I know it can become. 37 days. Closed. Keys in hand. Mission accomplished.
AJ · Chicago IL
Love these guys !
Emanuel Scordos is calm and not pushy . It's been great working with him on a REFI and he works hard ! Highly recommend him ! Very professional. He doesn't treat you like he's in a hurry and can't wait to make a commission. I've been with Loan Depot 9 years, and yes I tried other Mortgage.
Nike B. · Ohio
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Figures are drawn from public lending and complaint data and weighted by loan volume.
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