Ally Bank Mortgage Review 2022

Everything went smoothly and everyone we worked with at Ally and Better were fantastic.

I couldn't be more happy with Ally bank on my most recent refi on a jumbo loan. Seriously, the process was unbelievably easy, transparent, and every single person along the way had the best communication!!! A huge call-out to Justin B. who helped me get to closing within 30 days of my rate lock (e...ven though it was my bank that was holding us up for 3-5 days near the end). This team is fantastic and I will be recommending to my friends and family!! No fees since it's all done online, INCREDIBLY competitive rates (actually: way better rates, and way cheaper rates than competitors) and everything was right on their portal online: just login, upload your documents under "tasks" and keep proceeding along the way. One of the best experiences online I've had with any vendor, and it was for a jumbo refi!!!! Would do so again in a heartbeat!!! Thanks, Ally!!!! show more

I was skeptical at first. Well, honestly, I was skeptical throughout the whole process, due to unfortunate past experiences with trying to secure a mortgage refi. I could not believe how simple, smooth, and quick the process was. I kept waiting for the other shoe to drop, but it never did. Everyon...e along the way was friendly, attentive, helpful, and knowledgeable. Any questions I had were answered promptly. I had only to provide a few documents and there was no appraisal required. The whole process was over and done before I knew it. They even had someone come out to my house to finish up the closing paperwork. I now have a lower interest rate along with lower monthly payments. It is such a big help in paying off my other debts and securing a brighter financial future. It is a very big load off of my shoulders. I can't thank them enough. I am still pinching myself to make sure it's real. show more

Would absolutely recommend Ally, great rates supernatural level of communication.

Over the years, my wife and I have refi'ed many times. The "Ally experience" was somewhat novel in how automated it was. While sometimes it seemed a bit like "whack-a-mole" with new tasks popping up, we always knew about where we were and about how much was left to do. Kudos to the pre-closing team ...- I don't think it ever took them longer than 20 minutes to return an email or call. The closing team was a bit slower, but we only spent the last 10% of the overall time (6 weeks) with them. Overall, smooth sailing. show more

This is the fourth time I have refinanced in my life and this go around was by far the easiest and quickest. From the time I began the online application process to the actual closing turned out to be just over two weeks. The iterative application process was very straightforward and any questions t...hat came up were quickly answered by the Ally experts. All in all a painless experience. Most importantly the Ally rates were as good as any I could find. show more

Our experience with ally and better was so smooth we often questioned if we did everything right because it couldn't have been that easy?! As we settle into our new home I cant help but think about the amazing team that helped get us here. We were first time home buyers who knew absolutely nothing a...nd by the end we felt educated and supported by such a knowledgeable and caring team. show more

Refinance experience with Ally was outstanding throughout. First of all, they arguably have the best interface in the business and going through paperwork was a breeze, with no unnecessary email communications, etc. They gave me the best rate and costs as well as overall process was excellently hand...led. In fairness, there was a procedural/licensing hiccup that delayed my closing my few weeks, but overall impression remained as described as they handled it very gracefully. I can compare it with two other vendors and Ally stood out on almost all fronts. show more

Our experience with Ally was virtually flawless. We are happy with our rate and the amount of time it took to close. The Ally team was very helpful and responsive throughout the entire process, which was very easy. Ally came recommended to us by friends and we will definitely recommend Ally to other...s! show more

My husband and I were very glad to work with the Ally team, the online portal is very convenient to check the progress and makes every step very easy to understand and keep track of things.