Better Mortgage Review
See how often this lender beats the typical offer on 2025 loans.
How Bankrate scores Better Mortgage
- Price competitiveness
How often this lender's borrowers pay at or below the typical price for a comparable loan.
3 out of 5 - Amount of overpayment
How much extra borrowers ended up paying with this lender compared to the best price for a comparable loan. A higher percentile score is always better.
3 out of 5 - Customer complaints
How often consumers complain about this lender, and whether they get relief.
3%2 out of 5 - Where and what they lend
How many states and loan types this lender serves.
97%5 out of 5
No lender can pay for a higher Bankrate Rating. Every score comes from the same data and criteria.
2025 ratings, across all four measures
A few more details worth knowing
Though these don't affect the star rating, we show them so you have the full picture.
For applicants age 62 and older, we measure two things: whether this lender denies them more often than its own lending patterns would predict after accounting for loan size, income, debt-to-income ratio, and loan type; and whether it lends to them at rates similar to comparable lenders. Both of those measures fell outside the expected range. Credit scores are not available in this dataset, so they are not included in the analysis. Because that variable is held constant across all lenders, it should reduce the extent to which missing credit-score data affects comparisons between them.
We looked at how often a lender's applications end up as closed loans, not counting any that were denied or the applicant withdrew. At this lender, fewer than 90% did, which might mean quoted terms changed before closing, applicants stepped away, or both.
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What Bankrate's editors think
Better has built its reputation on a fully digital mortgage process and lends nationwide. Its loan menu covers conventional, jumbo, FHA and VA loans, plus HELOCs for existing homeowners — though it skips USDA and construction loans and won’t qualify borrowers on bank statements alone. Better’s One Day Mortgage promises a conditional underwriting decision within 24 hours of locking your rate, as long as you’re salaried and can turn around pay stubs and bank statements within four hours of that lock.
But that speed and product range come with a catch: About a third of Better’s approved borrowers never make it to closing, more than three times the rate that puts a lender in Bankrate’s best closing-likelihood tier. It is important to note that a closing can fall through for reasons beyond a lender’s control, such as an applicant walking away, but it’s still worth understanding Better’s closing process before you sign any paperwork.
Separately, its rates land in the middle of the pack against other lenders we rate, and Better resolves CFPB complaints with relief for the consumer at roughly its peer average.
At a glance
Good for digital-first borrowers with straightforward, salaried income who want speed — Better’s One Day Mortgage can deliver a conditional underwriting decision within 24 hours of a rate lock. Not a good fit for buyers who want in-person support or need confidence they’ll actually close: about a third of Better’s approved loans never make it to the closing table.
What consumers say
Check out all of the complaints on BBB .
They are aweful!!! Before you speak to anyone at their so called company check out all the complaints on BBB. I WISH I WOULD HAVE!! PLEASE GO WITH ANYONE ELSE!!!!
Twilliamsnrs · Indiana
Predatory Lender!
I had a very disappointing experience with Better.com. I was simply shopping for refinance estimates through Credit Karma when I clicked on Better.com's offer to compare rates. Within minutes, I received a call from a representative, Rachael. I was only looking for information, but the conversation became confusing, and before I fully understood what was happening, I was charged a $500 rate lock fee and an application was started. I was also told they would perform only a soft credit check, but a hard inquiry later appeared on my credit report. When I realized what had happened, I immediately asked to cancel the application and requested a refund. Instead of addressing my concerns, I was repeatedly told I had agreed to everything and was pressured to continue the loan process. What has been most frustrating is the lack of customer service. Every attempt to speak with a supervisor resulted in being transferred back to the same representative or being told someone would contact me, but no one ever did. Even after Better.com responded publicly to my review and said they would investigate my complaint, I never received a meaningful follow-up. Based on my experience, I would encourage anyone considering Better.com to carefully review every document, ask questions before authorizing any fees, and make sure you fully understand what you are agreeing to before moving forward.
Nicole · Ohio
Awful
Stay clear of this company! I have been a real-estate investor for years and have literally closed on at least 30 different loans. This was by far the worst experience I have ever had. They could not even get their disclousre forms to come close to matching their settlement statements. My loan officer was changed 3 times and it did not get better. RUN!!!!!!!!
S W. · VA
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Figures are drawn from public lending and complaint data and weighted by loan volume.
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