First Mortgage Direct Mortgage Review 2020

By Diane Costagliola

About our reviews

Bankrate’s editorial team researches, reviews and rates lenders to help you find one that fits your needs. Our experts consider a range of factors, including rates, loan types, time to close, fees and more. Reviews are updated regularly. Bankrate is an independent, advertising-supported comparison service. Our editorial team receives no direct compensation from advertisers, and our content is thoroughly fact-checked to ensure accuracy.

First Mortgage Direct

NMLS: 244476

State License: MC-5877

Bankrate Score

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4.4

User reviews
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( 126 )

4.8

Please note: In response to the coronavirus pandemic, lenders are changing their requirements continuously. Although we strive for accuracy at the time of publication, please be sure to check with the lender for updated details on down payments, credit scores, etc.

First Mortgage Direct is the online lending division of First Mortgage Solutions, a brick-and-mortar lender based in Kansas City, Missouri. The company was founded on the principles of honesty, integrity and experience, and loan officers are available to consult and educate clients as much as possible during the process. There are no origination or hidden fees, nor does it offer any gimmicky specials or limited-time offers. It is licensed in 17 states, and according to Ryan Wiebe, CEO of First Mortgage Solutions, is expected to be available in 37 states by the end of 2020. Even as the company expands, however, Wiebe values the “Midwestern spirit” on which it was founded. “We honestly care about our clients and by expanding we hope to touch the lives of everyone across the United States.” Once borrowers complete an online application, they should hear from a loan officer and be pre-qualified within 24 hours. Borrowers will then work with the loan officer to complete the loan application and upload necessary financial documents. Most borrowers close within 30 days.

Nationwide availability

Available in California, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Missouri, New Jersey, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Washington

Minimum credit score

620 for conventional loans, though most borrowers have a credit score of 740 or above; 580 for FHA and VA loans

Loan types

Conventional, FHA, VA, USDA

Pros

  • Borrowers are assigned a readily available loan officer to work with via phone or email
  • No origination fees or hidden fees
  • Loans for purchases, first-time homebuyers and refinancing

Cons

  • Currently only available in a small number of states
  • No brick-and-mortar locations
  • Limited call center hours for general inquiries

Find your mortgage match

Get paired with your best mortgage offers in 2 minutes or less.

First Mortgage Direct overview

Loan types

  • Conventional
  • FHA
  • VA
  • USDA

Lender fees

First Mortgage Direct does not charge an origination fee. Borrowers may choose to pay discount points for a lower rate.

Minimum borrower requirements

Following Fannie Mae and Freddie Mac guidelines, borrowers must have a credit score of at least 620 for a conventional loan and must have at least 3 percent available for a down payment. Borrowers must have a maximum debt-to-income ratio (DTI) of 50 percent or less for a conventional loan and a maximum DTI of 57 percent for FHA loans.

Other mortgage lender reviews:

Get started with First Mortgage Direct

Borrowers can apply online. If you apply online, a representative will contact you.

Hours

Monday - Friday: 8 a.m. - 5:30 p.m. CST

First Mortgage Direct consumer rating and reviews

4.8 reviews
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96% recommended

First Mortgage Direct, is licensed in California, Colorado, Connecticut, Florida, Georgia, Kansas, Missouri, Nebraska, New Jersey, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Washington as well as with the FHA, the VA, and the USDA. Specializing in both purchases and refinances, it is our goal to get all of our customers through our quick and painless lending process, and into the very best loan program possible.

  • Direct Mortgage Lender with closings in less than 30 days.
  • Free online quotes with ultra-competitive rates.
  • Quick, no hassle, online mortgage process.

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
4.8
Responsiveness
4.8
0 out of 0 rates honored
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(126 reviews)
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 28 Reviews
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Paul
Florida

12/19/2019

Couldn't Ask For a Better Refinance Experience!

I saw really low rates via Bankrate.com so I took a chance and inquired with First Mortgage Direct. Tamara contacted me within a couple of days during which I submitted an application. The process working with Tamara and her team was smooth despite an unexpected issue with our title report which the...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Nick W.
Clarksville, TN

12/31/2019

Easiest Closing Ever!

From the first call to closing....information, communication, and closing was the most convenient closing I have ever completed, this was my 4th...Jake set up the portal for loading documents and communicated every step along the way. They even sent a professional notary to me to sign the final doc...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Edward W. Slavin
Morehead City, NC

1/17/2020

Perfect Transaction

This was the most professional and simple process I have ever used. Jake Longhta of First Mortgage Direct was a pleasure to deal with. He stayed connected from the first call until after the closing, a true professional.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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MikeR
IL

1/27/2020

Very easy, and the best deal out there

Working with Jake Longhta at First Mortgage Direct was our best decision regarding our home we've ever made. The process was clear, with guidance always available on demand. The rate and costs were also the best in the market!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ryan
Fairfield, CA

2/1/2020

Felt reassured the whole time

I switched to First Mortgage Direct with Jake and Christa midway through the escrow process. We were able to complete everything and close in 21 days. Jake and Christa always explained everything, was always available even in the evenings, and I felt really assured working with both throughout the w...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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G. Heinz
California

2/16/2020

Easy experience

This was my first time refinancing my house. Tamara and her team were able to walk me through the process, answer all my questions, and make things as easy and convenient as possible. Also, they gave me a fantastic rate that other companies did not offer!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Tony & Carla
Gainesville, VA

2/25/2020

Fantastic Experience

This was our second time working with Jeff as he did a fantastic job for us when we purchased our home, so we reached out to him again for our VA reduction loan. Jeff and Christa did a fantastic job with our VA refi and I would highly recommend his team for any mortgage needs. They are great and res...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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BP
Evergreen, CO

4/1/2020

Jake Longhta is a Rockstar!

We were shopping around to refinance and saw his company offering attractive rates. I applied, Jake reached out, and we locked same day. Fluid communication and quick responses made the process quite smooth. We’re now saving $500/month! Thanks Jake and team!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Todor T
Fairfax Station, VA

4/4/2020

Easy refinance process

Good communication and straightforward refinance process! Easy to work with and delivered rates and mortgage that was promised! Will use again if needed! Thanks

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Kelsey
Texas

4/18/2020

Awesome rate and easy process

Super easy refinance process! Chris and his team kept me updated the entire time and always responded quickly to any questions I had. I shopped around before deciding to go with First Mortgage and they were able to give me the best rate by far!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes