First Mortgage Direct Review 2022

I switched from better.com to First Mortgage halfway to my closing due to issues with better.com's service. I found First Mortgage to be extremely responsive and helpful, and I was able to quickly lock in a great rate. They were helpful every step of the way and it was very seamless all the way to t...he successful closing. show more

Quick About Me: I've bought and sold properties six times so have experience with different levels of customer services. I had not heard of First Mortgage before my most recent refi nor do I have anything to do with the company. About First Direct Mortgage and specifically Tyler Epley: The ser...vice I received from Tyler was exceptional - truly outstanding. From the immediate response to my online inquiry, willingness to run numbers and scenarios to meet my specific situation's needs to the final closing details, Tyler was clear, responsive and professional. Information was always up to date and available in their online portal, and shared in clear personalized emails so that I was never wondering about the status or next steps in the process. I can't recommend him more strongly. show more

Jarrett Pfeiffer and team (Riley Hammel) provided us unparalleled professional support throughout the process. We also got a favorable mortgage rate. Jarrett was easily accessible and responsive. Everything was smooth and seamless. We closed on time and we are very happy:) What an awesome team to wo...rk with!!! We would highly recommend Jarrette and First Mortgage Direct. show more

To say the least I was impressed. Alex Hodson and his team (especially Ashley Whaley)went way above and beyond make everything work. The communication was always clear, response rate extremely quick and of course the overall service was stellar. I was always in the loop of where in the process I wa...s, what documents were needed and how things were expected to go. Alex ran a well oiled machine! I’d absolutely recommend them. show more

We refinanced our home with First Mortgage Direct and had an excellent experience. Andrew McKay and Gwen Robertson were super responsive and helpful along the way, always giving us quick answers at all hours by email or phone and helped see it through to the end. We got a great rate, were able to lo...ck it in, and after the application process was done (which was streamlined), they helped us tie up a few loose ends with the underwriter and we ended up closing in three weeks. Very satisfied. show more

The First Mortgage Direct Team of Tyler Epley, and Gwen Robertson, could not have been more efficient and professional, in moving my loan through. Tyler helping me make decisions on my loan, and Gwen Robertson pushing the loan through, allowing me to get the most money out of my property, at the low...est rate, and in the quickest time. I could not have had a better team serving me. Thank you Tyler and Gwen! Hats off to you both! show more

First of all I want to thank Alex ans Ashley who really stepped up and made this loan go so smoothly. Without them, this process would have taken a lot longer at other lenders. Ashley did some very heavy lifting on your file, and came to bat for me, which I am truly appreciative for. Alex stayed in... touch on a consistent basis and advised with updates. I was in contact with another lender and they didn't come close on the rate and customer service from Alex and Ashley. What a team! I would recommend this lender to anyone who wants a great rate and an amazing customer experience. Kevin show more

Both Tyler and Gwen did a great job communicating and getting our mortgage pushed through quickly and seamlessly.

We couldn't be happier with our experience with First Mortgage Direct, namely with Tyler Epley and Gwen Robertson! My fiance and I bought a house in Bergen County, NJ. Even though FMD is based in the northwest and it's not a brick and mortar location, Tyler (our loan officer) made himself fully avai...lable to us. He usually responded within minutes, via both email and phone, and within 24 hours at the most. This was our first time closing on a home, so we had many questions about interest rates, closing costs, timelines, etc. Tyler was extremely patient and he talked us through multiple charts and visuals to help us understand everything and choose the best possible option for us.Gwen was a behind-the-scenes champ. We had sent around 40 documents in the course of closing that Gwen had to request, look through, and process. Closing on the house was a steady and clear process from start to finish due to Tyler and Gwen's teamwork. We're so thankful for their availability, patience, and competence! show more

Made this process easy and communication was stellar!