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CrossCountry Mortgage Review 2023

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At a glance

CrossCountry Mortgage
Editor's take

CrossCountry Mortgage is good for borrowers looking for an array of loan options, an end-to-end digital experience and a fast process. It can provide a preapproval in under 24 hours (with conditional approvals in less than two days), and its streamlined review process can help you close in as little as 21 days.

Bankrate Score
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4.1
Rating: 4.1 stars out of 5
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Customer Rating
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5.0
Rating: 5 stars out of 5

5 ratings

Mortgage Percent

Loans offered

Conventional, jumbo, FHA, VA, USDA, fixed-rate, adjustable-rate; refinancing, home equity line of credit (HELOC)

Credit Good

Min. credit score required

620 for conventional loans; 660 for jumbo loans; 500 for FHA loans

Location

Nationwide availability

All states

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Min. down payment

3% for conventional loans; 3.5% for FHA loans; none for VA loans and USDA loans

At a glance

CrossCountry Mortgage

4.1

Rating: 4.1 stars out of 5
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Bankrate Score

Mortgage Percent

Loans offered

Conventional, jumbo, FHA, VA, USDA, fixed-rate, adjustable-rate; refinancing, home equity line of credit (HELOC)

Location

Nationwide Availability

All states

Credit Good

Min. credit score required

620 for conventional loans; 660 for jumbo loans; 500 for FHA loans

CrossCountry Mortgage overview

CrossCountry Mortgage, also doing business as Best Rate USA, is a full-service nationwide lender offering an extensive range of loan products. Founded in 2003 as a solo venture by current CEO Ronald J. Leonhardt Jr., the Cleveland-based lender’s suite includes purchase and refinance loans as well as more specialized options, like bridge loans and construction loans. The lender is a major player: the nation’s 12th-largest originator of mortgages in 2022, according to federal data.
 
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Bankrate insight

CrossCountry's FastTrack Credit Approval program allows you to close in as few as seven days after signing a purchase agreement (barring any conditions such as the need for additional documentation).
 

Pros and cons of CrossCountry Mortgage

Pros
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    Can close most loans in as little as 21 days

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    Extensive range of available loan types, including HELOCs

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    Dedicated loan officer throughout the process

Cons
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    Current offers not displayed on the lender’s website

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    Doesn’t rate highly for customer satisfaction

Our Editor’s Take on CrossCountry Mortgage

CrossCountry Mortgage is good for borrowers looking for an array of loan options, an end-to-end digital experience and a fast process. It can provide a preapproval in under 24 hours (with conditional approvals in less than two days), and its streamlined review process can help you close in as little as 21 days.

How Bankrate scored CrossCountry Mortgage 

To determine CrossCountry Mortgage’s Bankrate Score, Bankrate’s editorial team rated it and other lenders on a scale of one to five stars based on a variety of factors relating to the lender’s products and services. (Bankrate’s partners compensate us, but our opinions are our own, and partner relationships do not influence our reviews.) We derived its overall score by considering three basic factors:

  • Affordability: CrossCountry Mortgage doesn’t charge fees on loans, saving you a bundle at closing. The lender’s rates aren’t listed on its website, however, so you might have a harder time initially comparing its offer to others.
  • Availability: CrossCountry Mortgage is available to borrowers nationwide and in Puerto Rico. It boasts a deep bench of loan offerings, including non-qualified (non-QM) mortgages.
  • Borrower experience: While CrossCountry’s platform lends some convenience to the transaction, the lender doesn’t rate highly among customers overall. To get a rate quote, you’ll have to first complete a detailed form.

Affordability: 3/5

CrossCountry Mortgage doesn't display mortgage rates online. You can obtain a free rate quote from the lender, but you must fill out an online form with information regarding the loan purpose, location of the property and loan amount, as well as personal information such as your credit score, name, email address and phone number. After providing this information, the lender will reach out to you to discuss available loan options and rates.

Availability: 5/5

CrossCountry Mortgage is available to borrowers in every state and offers the full range of home financing services. This includes conventional (conforming and non-conforming) and government-insured loans, as well as other speciality loan products including reverse mortgages.

Borrower experience: 4.6/5

CrossCountry Mortgage has been a Better Business Bureau-accredited business since 2016 with an A+ rating. Its customer reviews with the BBB and Trustpilot, however, are less than stellar, and it ranked far below average in J.D. Power’s 2022 report on mortgage origination customer satisfaction. However, it does offer the convenience of an online My Loan Servicing account, where clients can make mortgage payments, view account information and review payment history.

How to apply for a mortgage with CrossCountry

If you’re interested in a CrossCountry Mortgage, you’ll have the option to apply for your loan by mail, over the phone or in-person. If you fill out a form to get prequalified or preapproved online, a loan officer will reach out within 24 hours to go over your options. The lender also allows you to apply for a mortgage online through an end-to-end digital platform where you can securely upload documents and e-sign disclosures. There is also a co-pilot feature where loan originators can remote in, in real-time, to provide assistance. In addition, the lender offers a variety of resources through its website, such as mortgage calculators, a glossary and videos.

Here are some tips to prepare for the process:

  1. Check your credit report. It’s important to check your credit report before your lender does, in case there are errors that could impact not only whether you get preapproved but also your ability to get the best mortgage rate. Knowing your credit score also helps you decide what type of loan to apply for. If your score is in the very low 600s, for instance, an FHA mortgage might be best for you, as its standards are more lenient than those for conventional loans.
  2. Gather personal and financial documents. With any lender, you must supply documentation about your income, assets and debts. This includes pay stubs and W-2s and account and loan statements.
  3. Provide details about the property. You’ll need to provide the address of the home and submit to an appraisal. (If you’re refinancing, you might or might not need an appraisal.)

Refinancing with CrossCountry Mortgage

Whether you’re interested in a conventional or government-backed loan, CrossCountry Mortgage can help you refinance your existing mortgage. You’ll apply the same way you apply for a home purchase loan: online, by phone or in-person at a branch.

Special programs offered by CrossCountry Mortgage

CCM Smart Start

CCM Smart Start provides up to $4,000 in down payment assistance for first-time homebuyers. However, this program is available only to borrowers who make 80 percent or less of their area’s median income, so you must make enough to qualify for a loan without overshooting the income requirements.

FastTrack Credit Loan Approval Program

CrossCountry’s FastTrack Credit Approval program allows you to close in as few as seven days after signing a purchase agreement (barring any conditions such as the need for additional documentation).

Compare CrossCountry Mortgage to other lenders

CrossCountry Mortgage
Rating: 4.1 stars out of 5
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4.1

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PNC Bank
Rating: 4.8 stars out of 5
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4.8

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Read full review
Ally Bank
Rating: 4.9 stars out of 5
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4.9

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Read full review

Loans offered

Conventional, jumbo, FHA, VA, USDA, fixed-rate, adjustable-rate; refinancing, home equity line of credit (HELOC)

Loans offered

Conventional, jumbo, FHA, VA, USDA; refinancing; home equity lines of credit, home equity loans

Loans offered

Conventional, jumbo, fixed-rate, adjustable-rate; rate-and-term and cash-out refinancing

Min. credit score required

620 for conventional loans; 660 for jumbo loans; 500 for FHA loans

Min. credit score required

620 for conventional loans, 620 for jumbo loans, 620 for FHA loans, 640 for USDA loans

Min. credit score required

620 for conventional loans, 700 for jumbo loans

Down payment

3% for conventional loans; 3.5% for FHA loans; none for VA loans and USDA loans

Down payment

3% for conventional loans; 3.5% for FHA loans; none for VA loans or USDA loans

Down payment

3% for conventional conforming loans, 10.01% for jumbo loans

Nationwide availability

All states

Nationwide availability

All U.S. states

Nationwide availability

Available in all U.S. states

CrossCountry Mortgage customer ratings and reviews

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5.0

Rating: 5 stars out of 5

5 ratings

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This lender has 4 reviews.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5
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100% of customers would recommend this lender.

of 4 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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