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CrossCountry Mortgage Review 2024

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At a glance

CrossCountry Mortgage
Editor's take

CrossCountry Mortgage is a large lender servicing all 50 states. It participates in many first-time homebuyer programs and offers a variety of educational resources on its website. However, to get a rate quote, you’ll have to speak with a loan officer.

Bankrate Score
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4.0
Rating: 4 stars out of 5
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Bankrate Score

Customer Rating
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2.8
Rating: 2.82 stars out of 5

11 ratings

Mortgage Percent

Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing and more

Credit Good

Min. credit score required

620 for conventional loans, 660 for jumbo loans, 500 for FHA loans

Location

Nationwide availability

All U.S. states

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Min. down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans

At a glance

CrossCountry Mortgage

4.0

Rating: 4 stars out of 5
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Bankrate Score

Mortgage Percent

Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing and more

Location

Nationwide Availability

All U.S. states

Credit Good

Min. credit score required

620 for conventional loans, 660 for jumbo loans, 500 for FHA loans

CrossCountry Mortgage overview

CrossCountry Mortgage, which also operates as Best Rate USA, is a full-service nationwide lender offering an extensive range of loan products. The Cleveland-based lender’s suite includes purchase and refinance loans as well as more specialized options, like bridge loans, construction loans and non-qualified (non-QM) loans.
 
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Quick closings

CrossCountry's FastTrack Credit Approval program allows you to close in as few as 10 days after signing a purchase agreement (barring any conditions such as the need for additional documentation).
 

Pros and cons of CrossCountry Mortgage

Pros
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    Offers a diverse range of mortgage products

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    Provides up to $6,500 in down payment assistance to first-time homebuyers

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    Scores well on customer satisfaction surveys

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    Offers “Refinance Later” option with a discount on a future refi

Cons
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    No mortgage rates on its website

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    Rates and fees can be above average

Our Editor’s Take on CrossCountry Mortgage

CrossCountry Mortgage is a large lender servicing all 50 states. It participates in many first-time homebuyer programs and offers a variety of educational resources on its website. However, to get a rate quote, you’ll have to speak with a loan officer.

How Bankrate scored CrossCountry Mortgage

  • Affordability: The lender’s rates aren’t listed on its website, so you might have a harder time initially comparing offers.
  • Availability: This lender works with borrowers nationwide and in Puerto Rico. It boasts a deep bench of loan offerings.
  • Borrower experience: CrossCountry’s platform lends some convenience to the transaction, but to get a rate quote, you’ll have to first complete a detailed form.

Affordability: 6.8/10

You won’t find CrossCountry Mortgage’s rates advertised on its website, but you can use the site to request a free rate quote.

Availability: 10/10

CrossCountry Mortgage is available to borrowers nationwide and offers the full range of home financing services. This includes conventional (conforming and non-conforming) and government-insured loans, as well as other specialty loan products including reverse mortgages. One of their main focuses is catering to first-time homebuyers by participating in and offering several down payment assistance options.

Borrower experience: 7.2/10

CrossCountry Mortgage has been a Better Business Bureau-accredited business since 2016 with an A+ rating. Its customer reviews with the BBB and Trustpilot, however, are less than stellar, although it still ranked above-average in J.D. Power’s 2023 report on mortgage origination customer satisfaction. In terms of experience, you can expect a preapproval in under 24 hours and a conditional approval in less than two days (provided you qualify), and the lender routinely closes in as little as three weeks. It also offers the convenience of an online My Loan Servicing account, where borrowers can make mortgage payments, view account information and review payment history.

Learn more: How to choose a mortgage lender

How to apply for a mortgage with CrossCountry Mortgage

You can apply for a mortgage with CrossCountry Mortgage in person at a branch location, online or by phone at 877-351-3400. Here are some tips to prepare for the process:

  1. Check your credit report. Take a look at your credit report before your lender does, in case there are errors that could impact not only whether you get preapproved but also your ability to get the best mortgage rate. Knowing your credit score also helps you decide what type of loan to apply for. If your score is in the very low 600s, for instance, an FHA mortgage might be best for you, as its standards are more lenient than those for conventional loans.
  2. Gather personal and financial documents. No matter which lender you choose, you’ll have to supply documentation about your income, assets and debts. This includes pay stubs and W-2s and account and loan statements.
  3. Provide details about the property. Supply the home's address and get an appraisal. (If you’re refinancing, you might or might not need an appraisal.)

Refinancing with CrossCountry Mortgage

CrossCountry Mortgage offers both rate-and-term and cash-out refinancing options. CrossCountry’s Buy Now, Refinance Later program takes some of the sting out of refinancing by giving you up to a $1,500 credit if you refi with the lender. Currently, the promotion is only open to those closing on their loan by June 30, 2024. 

Learn more: When should you refinance your mortgage?

 

Special programs offered by CrossCountry Mortgage

CCM Smart Start

CrossCountry Mortgage’s CCM Smart Start program provides up to $5,250 in down payment assistance for first-time homebuyers. You could be eligible if you’re a first-time buyer making 80 percent or less of your area’s median income (you can look up your area here).

CCM Community Promise

Another program for first-time homebuyers, CCM Community Promise offers up to $6,500 for buyers living in qualifying Census tracts. The program aims to promote homeownership in specific metropolitan areas in the country.

FastTrack Credit Loan Approval Program

The FastTrack Credit Approval program accelerates loan processing and underwriting by verifying your credit before you sign a home purchase agreement. Once you’re approved, you could close your loan in as few as 10 days following the signing of a purchase contract.

Compare CrossCountry Mortgage to other lenders

CrossCountry Mortgage
Rating: 4 stars out of 5
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4.0

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Bethpage Federal Credit Union
Rating: 4.9 stars out of 5
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4.9

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Read full review
First Mortgage Direct
Rating: 4.8 stars out of 5
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4.8

Bankrate Score
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Read full review

Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing and more

Loans offered

Conventional, jumbo, FHA, refinancing and more

Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing and more

Min. credit score required

620 for conventional loans, 660 for jumbo loans, 500 for FHA loans

Min. credit score required

620 for conventional loans, 500 for FHA loans

Min. credit score required

620 for conventional loans, 580 for FHA loans, 580 for VA loans

Down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans

Down payment

3% for conventional loans, 3.5% for FHA loans

Down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans

Nationwide availability

All U.S. states

Nationwide availability

Available in all U.S. states except Texas

Nationwide availability

All U.S. states

CrossCountry Mortgage customer ratings and reviews

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2.8

Rating: 2.82 stars out of 5

11 ratings

Info

This lender has 8 recent reviews.

Knowledge
Rating: 3.1 stars out of 5
Level of service
Rating: 2.9 stars out of 5
Professionalism
Rating: 3.2 stars out of 5
Responsiveness
Rating: 2.9 stars out of 5
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45%
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55%

45% of customers would recommend this lender.

of 8 reviews

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