Flagstar Bank Mortgage Review 2021

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At a glance

Flagstar Bank

NMLS: 417490

4.3

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Loans offered

Conventional, jumbo, FHA, VA, USDA, fixed-rate, adjustable-rate, rate-and-term, cash-out and streamline refinancing; home equity loan; construction and renovation loans
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Nationwide availability

Available in all U.S. states
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Min. credit score required

620 for conventional loans; 700 for jumbo loans; 580 for FHA loans

Pros and cons

Pros

  • Online application available
  • Online portal for viewing recent transactions and managing payments
  • No origination fees except on state bond programs

Cons

  • Online information about loan costs limited

Flagstar Bank overview

Flagstar Bank provides a variety of mortgage options for borrowers, including conventional loans, jumbo loans, government-backed loans and construction and renovation loans. The bank’s mortgage division operates online and through retail mortgage offices in more than two dozen states (Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Indiana, Louisiana, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Rhode Island, Utah, Virginia, Washington and Wisconsin). The bank ranked No. 21 nationally in mortgage volume in 2020, originating nearly 210,000 loans, according to a LendingPatterns analysis of Home Mortgage Disclosure Act data. From 1987 to 2021, Flagstar Bank operated as a federal savings bank and mortgage lender based in Troy, Michigan. In April 2021, Flagstar announced it would be acquired by New York Community Bank, although it would keep the Flagstar name. The merger is expected to close in late 2021.

Good for

Borrowers looking for a wide array of loan options and online convenience

Loan types 

  • Conventional
  • Jumbo
  • FHA
  • VA
  • USDA
  • Fixed-rate
  • Adjustable-rate
  • Rate-and-term, cash-out and streamline refinancing
  • Home equity loan
  • Construction and renovation loans

Lender fees 

Flagstar Bank doesn’t charge origination fees except on select state bond programs, according to a bank spokesperson. 

Rates

To see Flagstar Bank’s latest mortgage rates, you’ll have to provide a number of details, including your credit score range, the price range of the property, the size of your down payment and your name and email address.

Reputation 

Flagstar Bank has a grade of A+ from the Better Business Bureau. Its Trustpilot score is 2.6, or “poor,” but that rating is based on just a handful of reviews. The bank ranked near the bottom of the J.D. Power mortgage originator satisfaction survey for 2020. Flagstar scored 821 points; the industry average was 856.

Online services

Flagstar Bank allows you to get prequalified and apply for a loan online. The bank’s online learning center includes a variety of articles about the basics of borrowing. The lender also has an app that allows customers to monitor their accounts, and it offers e-signature.

Minimum borrower requirements

Flagstar Bank’s mortgage products comply with the requirements of Fannie Mae, Freddie Mac, the FHA, VA and USDA. As for down payments, the requirement ranges from zero down for VA loans to 15 percent down for jumbo loans. Fannie Mae HomeReady and Freddie Mac Home Possible loans require only 3 percent down. Other requirements for FHA, VA and USDA loans are detailed here:

Refinancing with Flagstar Bank

Flagstar Bank offers mortgage refinances, but the lender provides refi rates online only if you provide information including your name, phone number, email and address of the property you’re looking to refinance.

Not sure if Flagstar Bank is right for you? Consider these alternatives

Breakdown of Flagstar Bank overall review score 

  • Affordability: 15/15
  • Availability: 10/15
  • Borrower experience: 9/10

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Flagstar Bank consumer reviews

3.7

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3 reviews

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Customer service rating

Knowledge
3.7
Level of service
3.7
Professionalism
3.7
Responsiveness
3.7

67% of reviews would recommend this lender

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Written by
Jeff Ostrowski
Senior mortgage reporter
Jeff Ostrowski covers mortgages and the housing market. Before joining Bankrate in 2020, he wrote about real estate and the economy for the Palm Beach Post and the South Florida Business Journal.
Edited by
Mortgage editor