PNC Bank User Reviews

NMLS: 446303
PNC Bank
4.6 reviews
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90% recommended

Anthony Musante (NMLS#632970) with PNC BANK (NMLS#446303): I’ve helped thousands of people finance billions of dollars in quality home loans. I’ll work hard to help finance the home loan that’s right for you too.

  • Jumbo Lending
  • Portfolio Loan Products
  • Interest-Only Options

Customer Service Rating

Knowledge
4.6
Level of service
4.6
Professionalism
4.5
Responsiveness
4.5
0 out of 0 rates honored

Consumer Reviews

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(29 reviews)
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Anthony
Denver Colorado

5/15/2020

customer service is pathetic

Sage Arellano is pathetic when it comes to customer service, his manager Christine is also beyond pathetic when it comes to customer service. they have told me to go to another lender to pay to have my rate locked in then come back to them to see if they can match the rate. I have spent 3 days try...

PNC Bank replied to this:
"Thank you for sharing your valuable insight into your experience with PNC Bank. Although we strive to exceed our customer expectation, it appears your experience was did not meet our standards. We will be reviewing your feedback with our team to improve your next PNC experience and hope to work with you again in the future."
Knowledge
1.0
Level of service
1.0
Professionalism
1.0
Responsiveness
1.0
Rates honored:
Yes
Would recommend:
No
Mortgage closed:
No