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NMLS: 446303
4.6
29 reviews
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Star ranking and total number reflects the lifetime consumer reviews received while this lender has been an advertiser on Bankrate.
Customer service rating
Knowledge
4.6
Level of service
4.6
Professionalism
4.5
Responsiveness
4.5
90% of reviews would recommend this lender
0 of 0 rates honored
Review this lender
Write a review of your experience with PNC Bank.
1 of 1 reviews
The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.
To help serve you with relevant information the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.
customer service is pathetic
Anthony | Denver Colorado | 5/15/2020
Sage Arellano is pathetic when it comes to customer service, his manager Christine is also beyond pathetic when it comes to customer service. they have told me to go to another lender to pay to have my rate locked in then come back to them to see if they can match the rate. I have spent 3 days try...ing to communicate with them, now on day 4, with limited to no communication back. their customer service department was embarrassed during the whole process because they were the only people i could communicate with, since Sage and Christine both were ignoring calls and emails. Sage works 2-3 days a week, so if you happen to call him on one of those days you can leave a voicemail for him to possibly respond within 48 hours. his emails are always responded with an auto response about him being out of the office, so dont worry about emailing. i do have recorded lines calls, emails, and times of when calls have been made to prove all of the accusations so anyone who has questions can contact me directly in reference to these reviews.
BBB - will be getting reviews as well along with a few other sites in reference to this affair.
Rates honored:Yes
Mortgage closed:No
Would recommend:No
Knowledge
1.0
Level of service
1.0
Professionalism
1.0
Responsiveness
1.0
Response from PNC Bank
Thank you for sharing your valuable insight into your experience with PNC Bank. Although we strive to exceed our customer expectation, it appears your experience was did not meet our standards. We will be reviewing your feedback with our team to improve your next PNC experience and hope to work with you again in the future.
