Veterans United Home Loans Mortgage Review 2022

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At a glance

Veterans United Home Loans

NMLS: 1907

5.0

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Bankrate Score

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Loans offered

Conventional, jumbo, FHA, VA, USDA, fixed-rate, adjustable-rate; rate-and-term, cash-out and streamline refinancing
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Nationwide availability

Available in all U.S. states
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Min. credit score required

620 for conventional loans; 620 for VA loans

Pros and cons

Pros

  • Specializes in VA loans
  • 24/7 customer service over the phone
  • Free credit counseling for service members through Lighthouse Program

Cons

  • Doesn’t offer home equity lines of credit (HELOCs) or home equity loans
  • Limited number of branches

Veterans United Home Loans overview

Founded in 2002, Veterans United Home Loans is a full-service direct mortgage lender with a team of over 4,700. The lender is headquartered in Columbia, Missouri, and specializes in VA loans; however, it also offers a variety of other loan products. It’s a popular choice among military borrowers and has become a leader in the VA loan sector, providing more VA purchase loans by volume than any other lender since 2016. There are more than two dozen branch locations nationwide, and you can also apply for a mortgage or refinance online or over the phone. Depending on the borrower, the lender can issue a preapproval in minutes, and its VA loan closings typically take 30 days to 45 days. Notably, the lender is flexible enough to consider non-traditional credit data, and if you’re a returning borrower, you might be eligible for a credit.

Good for

Borrowers looking for a VA loan product, online convenience and 24/7 customer service

Loan types

  • Conventional
  • Jumbo
  • FHA
  • VA
  • USDA
  • Fixed-rate
  • Adjustable-rate
  • Rate-and-term, cash-out and streamline refinancing

Lender fees

Veterans United Home Loans’ lender fees depend on the borrower and loan. There are no “hidden costs or locking fees,” according to its website.

Rates 

Veterans United Home Loans displays current purchase and refinance rates for each VA loan product online, and updates these daily. For a personalized rate, you can fill out a form online with information about your military service, living situation, what loan you’re looking for and contact info. 

Reputation 

Veterans United Home Loans has a 4.9 out of five-star rating on Trustpilot from more than 7,900 reviews, and continues to receive high marks in J.D. Power’s mortgage origination surveys for customer satisfaction.

Online services 

Veterans United Home Loans offers prequalification, preapproval and an application process through its online platform. You can also find daily VA loan rates, an interactive homebuying course, calculators, a glossary and other helpful resources on its website.

Minimum borrower requirements

For VA loans, Veterans United Home Loans adheres to the borrower requirements of the U.S. Department of Veterans Affairs (VA). While the VA doesn’t impose a credit score minimum, Veterans United typically prefers a score of at least 620, as well as a debt-to-income (DTI) ratio of no more than 41 percent. 

Refinancing with Veterans United Home Loans

Veterans United Home Loans’ refinancing options include rate-and-term, cash-out and VA Interest Rate Reduction Refinance Loans (IRRRLs, also known as VA streamline refinances). The lender posts refi rates on a daily basis on its website, and you can use its online refinance calculator to estimate your savings.

Not sure if Veterans United Home Loans is right for you? Consider these alternatives 

Breakdown of Veterans United Home Loans overall review score

  • Affordability: 5/5
  • Availability: 5/5
  • Borrower experience: 5/5

Review methodology

To determine a mortgage lender’s Bankrate Score, Bankrate’s editorial team rates lenders on a scale of one to five stars based on a variety of factors relating to the lender’s products and services. Bankrate’s partners compensate us, but our opinions are our own, and partner relationships do not influence our reviews. Here is our full methodology.

Veterans United Home Loans consumer reviews

5.0

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3207 reviews

5 stars
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1 stars
3149
55
1
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2

Customer service rating

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0

100% of reviews would recommend this lender

10 of 10 rates honored

Review this lender

Write a review of your experience with Veterans United Home Loans.

10 of 1107 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

To help serve you with relevant information the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

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Great experience

Highly recommend! | Estero FL | 9/27/2021

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Great experience!

Great customer service! | San Antonio | 9/27/2021

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Simply Amazing

Travis T. | Neenah, Wi | 9/27/2021

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Great experience

Vickie | Kansas | 9/28/2021

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Great Experience and rate!

Anthony W. | San Tan Valley, AZ | 9/28/2021

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The way customer service should be.

Customer service like it should be everywhere. | Kentucky | 9/28/2021

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Working with Charlie was a very good experience he’s very thorough he’s very honest he knows his business very well it was a pleasure

Mike | Michigan | 9/28/2021

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Easy, stress free experience

Easy and stress free | Mt Hood, Oregon | 9/28/2021

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Great Experience

Miki | Charleston, SC | 9/29/2021

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Making the numbers make sense

Colette | Woodbridge NJ | 9/29/2021

Written by
Josephine Nesbit
Josephine Nesbit is a former contributor to Bankrate.
Edited by
Mortgage editor