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Veterans United Home Loans Mortgage Review 2024

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At a glance

Veterans United Home Loans
NMLS: 1907
Editor's take

Veterans United Home Loans is the top VA loan lender in the U.S., specializing in mortgages for military members and qualifying spouses. It consistently receives high marks from customers on Bankrate (five stars out of more than 4,200 testimonials as of this review), as well as accolades from J.D. Power. The lender primarily operates online, but there are some branches as well, particularly near military bases and defense hubs, making them especially geared toward service members.

Bankrate Score
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4.9
Rating: 4.9 stars out of 5
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Bankrate Score

Customer Rating
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5.0
Rating: 4.98 stars out of 5

4,625 ratings

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Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing

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Min. credit score required

620 for conventional loans, 620 for VA loans

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Nationwide availability

All U.S. states

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Min. down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans

Veterans United Home Loans overview

Established in 2002, Veterans United Home Loans is a full-service direct mortgage lender specializing in VA loans. It’s a popular choice among military borrowers and has become the leader in the VA loan sector, providing more VA purchase loans by volume than any other lender since 2016. Depending on the borrower, the lender can issue a preapproval in minutes (with conditional approvals in 24 hours), and its VA loan closings currently average 36 days. Notably, the lender is flexible enough to consider non-traditional credit data, and if you’re a returning borrower, you might be eligible for a credit.

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Bankrate insight

Veterans United was the nation's most active VA lender in 2022 and 2023, according to federal data.

Pros and cons of Veterans United Home Loans

Pros

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    Specializes in VA loans

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    24/7 customer service over the phone

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    Free credit counseling for service members

Cons

  • Doesn’t offer home equity lines of credit (HELOCs) or home equity loans

  • Limited number of branches

How Bankrate scored Veterans United Home Loans

Affordability: 10/10

The lowest rates for a VA loan through Veterans United go to borrowers with at least a 720 credit score and those willing to pay points. The lender displays current purchase and refinance rates for each of its VA loan products online, and updates these daily. For a personalized rate, you can fill out a form online with information about your military service, living situation, loan type and contact info.

Because of its highly competitive APRs, Veterans United scores a 10/10 for affordability.

Availability: 10/10

Veterans United offers mortgages to borrowers nationwide. While it specializes in VA loans, the lender also offers conventional, FHA and USDA loans for various needs. To qualify for a VA loan from Veterans United, you’ll need a minimum credit score of 620 and a debt-to-income (DTI) ratio no higher than 41 percent.

Its nationwide availability and loan variety help Veterans United achieve a perfect score in this category: 10/10.

Borrower experience: 9.6/10

Veterans United was founded in 2002 and has since become the biggest VA lender in the U.S., having worked with more than 594,000 veterans on $149 billion in financing. The lender consistently has an A+ rating from the Better Business Bureau and “Excellent” marks on Trustpilot. It also scored highly in J.D. Power’s mortgage origination survey for customer satisfaction. You can contact the lender 24/7 if you have questions on a home loan.

The only thing keeping Veterans United from a perfect score for borrower experience is that their rate lock only lasts 30 days.

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Images courtesy of Veterans United Home Loans as of 11/14/2023. Note: Depending on method of contact, your individual credit profile and other circumstances, your experience might differ.

How to apply for a mortgage with Veterans United Home Loans

You can apply for a mortgage with Veterans United Home Loans in person at a branch location, online or by phone at 800-884-5560. From there, a loan officer will walk you through the mortgage process. 

Here are some tips to prepare for applying:

  • Check your credit report. It’s important to check your credit report before your lender does, in case there are errors that could impact not only whether you get preapproved but also your ability to get the best mortgage rate. Knowing your credit score also helps you decide what type of loan to apply for. If your score is in the very low 600s, for instance, an FHA mortgage might be best for you, as its standards are more lenient than those for conventional loans.
  • Gather personal and financial documents. With any lender, you must supply documentation about your income, assets and debts. This includes pay stubs and W-2s and account and loan statements.
  • Provide details about the property. You’ll need to provide the address of the home and submit to an appraisal. (If you’re refinancing, you might or might not need an appraisal.)

Refinancing with Veterans United Home Loans

Veterans United offers both rate-and-term and cash-out refinancing options, along with the VA IRRRL or streamline refinance.

Compare mortgage lenders

Veterans United Home Loans
Rating: 4.9 stars out of 5
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4.9

Bankrate Score
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Old National Bank
Rating: 4.6 stars out of 5
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4.6

Bankrate Score
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Rating: 4.8 stars out of 5
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4.8

Bankrate Score
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Read full review

Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing

Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing and more

Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing and more

Min. credit score required

620 for conventional loans, 620 for VA loans

Min. credit score required

620 for conventional loans, 600 for FHA loans, 620 for VA loans

Min. credit score required

620 for conventional loans

Down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans

Down payment

Undisclosed

Down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans

Nationwide availability

All U.S. states

Nationwide availability

All U.S. states

Nationwide availability

All U.S. states except Hawaii and New York

Veterans United Home Loans customer ratings and reviews

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NMLS: 1907

5.0

Rating: 4.98 stars out of 5

4,625 ratings

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This lender has 876 recent reviews.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5
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99%
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100% of customers would recommend this lender.

of 876 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.

In addition to collecting reviews on-site, Bankrate collaborated with third-party Slice MR to survey 750 homeowners nationwide in July 2024. Bankrate and Slice MR collected, averaged and presented responses to nine questions. Users received an incentive for their feedback. Responses are based on individual experiences, and therefore cannot be verified for accuracy. User ratings are unedited and have not been reviewed or approved by lenders, nor do these ratings reflect Bankrate’s own reviews of these lenders.

To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

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