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Chase Home Lending Mortgage Review 2023

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At a glance

Chase Home Lending

4.7

Rating: 4.7 stars out of 5
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Bankrate Score

Mortgage Percent

Loans offered

Conventional, jumbo, FHA, VA, fixed-rate, adjustable-rate; rate-and-term, cash-out and streamline refinancing; home equity line of credit (HELOC) (currently suspended)

Location

Nationwide Availability

Available in all U.S. states

Credit Good

Min. credit score required

620 for conventional loans; 680 for jumbo loans; 640 for FHA loans; 640 for VA loans

Pros and cons

Checkmark Pros

  • Available to borrowers in all states, with 4,700 branch locations
  • Electronic submission of loan documents
  • Existing Chase customers might be able to receive discounted rates
  • $5,000 closing guarantee

Close X Cons

  • Fees for services, including loan origination, rate lock and underwriting
  • Doesn't have brick-and-mortar locations in all states
  • Big-box lender might not be a fit for borrowers with highly specialized needs

Chase Home Lending overview

Chase Home Lending, a division of JPMorgan Chase & Co., was established in 2000 and is one of the top mortgage lenders in the U.S. As one of the big-box lenders with national scope and a robust online presence, borrowers are drawn to Chase’s streamlined application and well-organized information on the process. In addition to the educational tools offered on its website, Chase Home Lending has programs to help homebuyers, including DreaMaker, which allows low- to moderate-income borrowers to put as little as 3 percent down. Those borrowers can earn up to $500 for completing a homebuyer education program, as well. Chase also offers a closing guarantee to current customers, which promises closings in as little as three weeks or $5,000 if the closing is delayed due to the lender. If you have an existing checking account (or open a new one), you might also be eligible for a rate discount. Lastly, the bank offers homebuyer grants, including up to $5,000 designated for borrowers buying a home in minority communities.

Chase Home Lending is good for

Borrowers looking for a timely closing or who need educational resources or in-person support

Breakdown of Chase Home Lending overall score

  • Affordability: Chase’s mortgage rates are competitive against Bankrate’s averages. You’ll be subject to some of the fees most banks charge, such as an origination fee.

  • Availability: Chase is available nationwide and can assist with a variety of borrowing needs, including home purchases and refinancing.

  • Borrower experience: The bank ranked very highly (second) in J.D. Power’s 2022 report on mortgage origination customer satisfaction. 

Methodology

To determine a mortgage lender’s Bankrate Score, Bankrate’s editorial team rates lenders on a scale of one to five stars based on a variety of factors relating to the lender’s products and services. Bankrate’s partners compensate us, but our opinions are our own, and partner relationships do not influence our reviews. Here is our full methodology.

Affordability: 5/5

You can input your zip code online and instantly view Chase Home Lending’s daily mortgage and refinance rates, which are updated daily. The APRs shown include one mortgage point and a processing fee.The bank’s lender fees vary by product type; however, you can get estimates based on inputs (property information, down payment, credit score and other factors) via the the bank’s website. The estimates include lender fees as well as projected third-party fees.

Availability: 4/5

Chase lends mortgages across the U.S. Its loan offerings are comparable to what many other banks and lenders offer: conventional loans (conforming and non-conforming, also known as jumbo), FHA loans and VA loans. The bank doesn’t provide USDA mortgages, however, and its HELOC product has been temporarily closed to new applicants.

Borrower experience: 5/5

JPMorgan Chase & Co. is a top global financial services organization. It has an A+ rating from the Better Business Bureau. In 2022, J.D. Power ranked the bank No. 2 for customer satisfaction in mortgage origination.If you’re interested in a loan from Chase, you can apply or get prequalified for a mortgage online. The bank’s website includes a directory and map of home lending advisors for borrowers who need in-person assistance. You can also take advantage of a variety of online calculators, such as affordability and home value estimators, and checklists to help guide you through the application and process of buying a home. If you already have a mortgage through Chase, you can use the bank’s app to pay it, as well.

Refinancing with Chase Home Lending

Chase Home Lending offers rate-and-term, cash-out and streamline refinancing. The lender advertises its daily refi rates online, which you can view after you enter your zip code.

Alternatives to Chase Home Lending

Written by

Ruben Caginalp

Associate writer

Ruben Çağınalp is an associate writer for Bankrate, focusing on mortgage topics.

Edited by

Suzanne De Vita

Arrow Right

Mortgage editor