Chase Home Lending Mortgage Review 2021

By Dhara Singh

Please note: In response to the coronavirus pandemic, lenders are changing their requirements continuously. Although we strive for accuracy at the time of publication, please be sure to check with the lender for updated details on down payments, credit scores, etc.

At a glance

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4.6

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Bankrate Score

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Loans offered

Conventional, jumbo, FHA, VA, fixed-rate, adjustable-rate; rate-and-term, cash-out and streamline refinancing; home equity line of credit (HELOC) (currently suspended)
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Nationwide availability

Available in all U.S. states
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Min. credit score required

620 for conventional loans; 680 for jumbo loans; 640 for FHA loans; 640 for VA loans

Pros and cons

Pros

  • Available in all states, with 4,700 branch locations
  • Electronic submission of loan documents
  • Existing Chase customers might be able to receive discounted rates
  • $2,500 guarantee that current customers will close on time

Cons

  • Fees for services, including loan origination, rate lock and underwriting
  • Doesn't have brick-and-mortar locations in all states
  • Big-box lender might not be a fit for borrowers with highly specialized needs

Chase Home Lending overview

Good for: Borrowers looking for a timely closing or who need educational resources or in-person support Chase Home Lending, a division of JPMorgan Chase & Co., was established in 2000, and was one of the top 10 mortgage lenders in the U.S. in 2020. Because it’s one of the big-box lenders with national scope and a robust online presence, borrowers are drawn to its streamlined application and well-organized information on the process. In addition to robust information and educational tools offered on its website, Chase Home Lending has programs to help homebuyers, including the DreaMaker mortgage program that allows low- to moderate-income borrowers to put as little as 3 percent down, which can come from an eligible grant or gift. Those borrowers can earn up to $500 for completing a homebuyer education program, as well. Chase Home Lending also offers the Chase Closing Guarantee to current customers, which promises closings in as little as three weeks or $2,500 if the closing is delayed due to the lender. Borrowers who have an existing checking account (or open a new one) with Chase might also be eligible for a rate discount. Lastly, the bank offers homebuyer grants, including $5,000 designated for borrowers buying a home in minority communities.

Loan types

  • Conventional
  • Jumbo
  • FHA
  • VA
  • Fixed-rate
  • Adjustable-rate
  • Rate-and-term, cash-out and streamline refinancing
  • Home equity line of credit (HELOC) (currently suspended)

Lender fees

Lender fees at Chase Home Lending vary by product type. However, prospective borrowers can get accurate estimates of fees and rates based on inputs (property information, down payment, credit score and other factors) via the Chase website. The estimates offered include lender fees as well as projected third-party fees.

Rates

Borrowers can input their zip code online and instantly view Chase Home Lending’s daily mortgage and refinance rates, which are updated daily. The APRs shown include one mortgage point and a processing fee.

Reputation

JPMorgan Chase & Co. has an A+ rating from the Better Business Bureau but is not accredited by the organization. The bank and lender ranked highly by J.D. Power for mortgage origination and servicing in 2020. Chase has a 1.4 out of five star rating from Trustpilot; however, this rating is primarily a result of banking services reviews, not home loan testimonials.

Online services 

Borrowers can apply or get prequalified for a mortgage with Chase Home Lending online. The bank’s website includes a directory and map of home lending advisors for borrowers who need in-person assistance. You can also take advantage of a variety of online calculators, such as affordability and home value estimators, and checklists to help guide you through the application and process of buying a home. If you already have a mortgage through Chase, you can use the bank’s app to pay your mortgage, as well. 

Minimum borrower requirements 

Chase Home Lending adheres to the conforming loan requirements for mortgages approved by government-sponsored enterprises (GSEs) Fannie Mae and Freddie Mac, as well as those backed by the Federal Housing Administration (FHA) and the Department of Veterans Affairs (VA). While VA loans do not require a down payment, conventional loans require a minimum of 3 percent down and FHA loans require a minimum of 3.5 percent down. 

Refinancing with Chase Home Lending 

Chase Home Lending offers rate-and-term, cash-out and streamline refinancing. The lender advertises its daily refi rates online, which you can see after you enter your zip code. 

Not sure if Chase Home Lending is right for you? Consider these alternatives

Breakdown of Chase Home Lending overall review score

  • Affordability: 14.5/15
  • Availability: 17/20
  • Borrower experience: 10/10

Review methodology 

To determine a mortgage lender’s Bankrate Score, Bankrate’s editorial team rates lenders on a scale of one to five stars based on a variety of factors relating to the lender’s products and services. Bankrate’s partners compensate us, but our opinions are our own, and partner relationships do not influence our reviews. Here is our full methodology.

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