Mutual of Omaha Mortgage Review
See how often this lender's Bankrate auction price beats comparable loans from 2025.
Bankrate verified lender
This lender is a Bankrate Auction Participant, meaning we verify their offer authenticity and hold them to high standards to ensure you get the best possible rate offer.
How Bankrate scores Mutual of Omaha Mortgage
- Price competitiveness
How often this lender's borrowers got an interest rate at or below the median rate for similar loans.
5 out of 5 - Amount of overpayment
How much more this lender's borrowers paid than the lowest-cost mortgage offer for a similar borrower and loan, almost always found exclusively through Bankrate's auction.
5 out of 5 - Customer complaints
How often consumers complain about this lender, and whether they get relief.
6%2 out of 5 - Where and what they lend
How many states and loan types this lender serves.
99%5 out of 5
No lender can pay for a higher Bankrate Rating. Every score comes from the same data and criteria.
2025 ratings, across all four measures
A few more details worth knowing
Though these don't affect the star rating, we show them so you have the full picture.
For applicants age 62 and older, we measure two things: whether this lender denies them more often than its own lending patterns would predict after accounting for loan size, income, debt-to-income ratio, and loan type; and whether it lends to them at rates similar to comparable lenders. Importantly, federal mortgage disclosure data does not include applicants' credit scores, so the analysis cannot account for differences in creditworthiness that may explain some disparities. This limitation applies to all lenders, making comparisons more consistent, but its impact may vary across lenders. These measures identify potential disparities, not proof of unfair treatment.
We looked at how often a lender's applications end up as closed loans, not counting any that were denied or the applicant withdrew. At this lender, 90% to 95% did, which might mean some quoted terms changed before closing, some applicants stepped away, or both.
Importantly, this measure is not included in the scores because a lender's closing likelihood might be pulled down by factors outside their control, such as differences in application volume. Nonetheless, there are clear performance differences between lenders even after these factors are controlled for, so it is included for informational purposes only.
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What Bankrate's editors think
Mutual of Omaha lands in the middle on cost for most borrowers: about 58% of its mortgages were priced below comparable loans in 2025, and its added costs sit in the average band. That said, it earns a full 5-star Bankrate Rating against that 3-star Overall Rating — its bids in Bankrate’s auction are priced much more aggressively than what it offers across its broader customer base.
This lender doesn’t treat VA loans as an afterthought: It gives them a dedicated top-level menu alongside buying, refinancing and new construction, and “I am a Veteran” is one of just four homepage options. It also offers down payment assistance, including forgivable second mortgages, plus a $1,000 fee discount for repeat customers.
But its reputation swings hard depending on where you look. Bankrate’s own users rate it 4.8/5, but Trustpilot rates it “Poor” at 2.7/5, and BBB customer reviews average just over 3/5 despite an A+ accreditation. Its CFPB complaint rate sits in the middle of the pack, but none of those complaints resulted in relief for the borrower.
At a glance
Mutual of Omaha may be a good fit for those looking for a reliable company with competitive pricing. It’s an especially strong candidate for military borrowers and first-time homebuyers, but it may not be the right choice for those seeking a fast, digital mortgage experience.
What consumers say
Mutual of Omaha Mortgage reviewers most often report consistent contact and a loan officer regarded as patient and thorough. Sentiment is more divided regarding the sales approach: most report feeling respected, though roughly a quarter of the reviewers who addressed it report feeling pressured.
Jake is the best
From start to finish hands down the easiest seamlessly smooth real estate transaction. I ever had. Jake was quick to reply and had my mortgage closed in record time! I would highly recommend him! His communication was excellent!
Ruth S. · Florida
Thank You
The procedure was straightforward, and whenever I needed assistance or answers to questions, I could always rely on a quick text message to get the information I needed, regardless of the day or time.
Few · MD
The Best You Will Find
Rob provided us with the best interest rate and I searched everywhere to make sure we were getting the lowest possible rate. Not only was Rob always available to answer our questions but he was also incredibly quick to respond throughout the entire process whether that is text message or email. Due to seller issues - we experienced a lot of delays but Rob went above and beyond to help us navigate the challenges. He was even willing to switch title companies if necessary, although thankfully, we didn’t need to. I truly cannot say enough good things about Rob’s professionalism, expertise, and dedication to his clients. He made himself available whenever we needed him, kept us informed and went the extra mile to help ensure everything stayed on track despite the unexpected obstacles. It’s clear that Rob genuinely cares about his clients and takes pride in what he does. I would highly recommend him to anyone looking for a knowledgeable, responsive and trustworthy mortgage professional!
Ashley C. · New Jersey
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Figures are drawn from public lending and complaint data and weighted by loan volume.
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