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Mutual of Omaha Mortgage Review 2023

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At a glance

Mutual of Omaha Mortgage

NMLS: 1025894


Rating: 3.8 stars out of 5
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Bankrate Score

Mortgage Percent

Loans offered

Conventional, jumbo, FHA, VA, USDA, fixed-rate, adjustable-rate; rate-and-term and cash-out refinancing


Nationwide Availability

Available in all states except New York and West Virginia

Credit Good

Min. credit score required


Pros and cons

Checkmark Pros

  • Outstanding reviews from past customers
  • A+ rating from the Better Business Bureau
  • Offers a mobile app for easy application tracking

Close X Cons

  • Limited or no details about loans and fees online
  • Must share contact information to access rates

Mutual of Omaha Mortgage overview

Mutual of Omaha Mortgage is the home lending subsidiary of Mutual of Omaha. While Mutual of Omaha has been around since 1909, its mortgage division launched in 2016. The lender has a robust digital presence with a mobile app and an online chat feature to connect with loan officers, and borrowers can also visit branch locations in 25 states. The lender is especially focused on serving those who have served: Mutual of Omaha Mortgage was in the top 50 lenders for VA loans in 2022.

Mutual of Omaha Mortgage is good for

Borrowers who qualify for VA loans

Breakdown of Mutual of Omaha Mortgage overall score

  • Affordability: Mutual of Omaha Mortgage doesn’t disclose rates and fees until you provide some personal information.

  • Availability: This lender works with borrowers in the majority of states. It has a diverse set of loan offerings, with a focus on VA loans.

  • Borrower experience: Mutual of Omaha’s customer service options include a mobile app and online chat feature, as well as some branch locations.


To determine a mortgage lender’s Bankrate Score, Bankrate’s editorial team rates lenders on a scale of one to five stars based on a variety of factors relating to the lender’s products and services. Bankrate’s partners compensate us, but our opinions are our own, and partner relationships do not influence our reviews. Here is our full methodology.

Affordability: 3/5

Mutual of Omaha Mortgage doesn’t display rates or fees on its website. Instead, you’ll need to share your name, email address and phone number to get a personalized rate quote.

Availability: 4/5

The lender has a robust digital presence with a mobile app and online chat to connect with loan officers, and borrowers can also visit branch locations in 25 states. The lender specializes in VA loans, but also provides conventional loans, FHA loans, jumbo loans and options to refinance your existing mortgage.

Borrower experience: 4.3/5

Mutual of Omaha Mortgage is relatively newer to the space, but its parent, Mutual of Omaha, has operated for more than 100 years. Mutual of Omaha Mortgage is accredited by the Better Business Bureau with an A+ rating and an exceptional track record with past customers. The feedback is similar on Trustpilot. In early 2022, the lender and Massachusetts regulators agreed to a consent order over marketing claims state officials considered misleading.

Refinancing with Mutual of Omaha Mortgage

You can refinance your existing home loan with Mutual of Omaha Mortgage to shorten the loan term, lower your monthly payment, consolidate other debts or take cash out based on the equity you’ve already accumulated. The lender doesn’t share any information about fees for refinancing online, though.

Alternatives to Mutual of Omaha Mortgage

Mutual of Omaha Mortgage consumer reviews


NMLS: 1025894


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Written by

David McMillin

Contributing writer

David McMillin is a contributing writer for Bankrate and covers topics like credit cards, mortgages, banking, taxes and travel. David’s goal is to help readers figure out how to save more and stress less.

Edited by

Suzanne De Vita

Arrow Right

Mortgage editor