Mutual of Omaha Mortgage Review
See how often this lender's Bankrate auction price beats comparable loans from 2025.
Bankrate verified lender
This lender is a Bankrate Auction Participant, meaning we verify their offer authenticity and hold them to high standards to ensure you get the best possible rate offer.
How Bankrate scores Mutual of Omaha Mortgage
- Price competitiveness
How often this lender's borrowers pay at or below the typical price for a comparable loan.
5 out of 5 - Amount of overpayment
How much extra borrowers ended up paying with this lender compared to the best price for a comparable loan. A higher percentile score is always better.
5 out of 5 - Customer complaints
How often consumers complain about this lender, and whether they get relief.
6%2 out of 5 - Where and what they lend
How many states and loan types this lender serves.
99%5 out of 5
No lender can pay for a higher Bankrate Rating. Every score comes from the same data and criteria.
2025 ratings, across all four measures
A few more details worth knowing
Though these don't affect the star rating, we show them so you have the full picture.
For applicants age 62 and older, we measure two things: whether this lender denies them more often than its own lending patterns would predict after accounting for loan size, income, debt-to-income ratio, and loan type; and whether it lends to them at rates similar to comparable lenders. Neither of those two measures fell outside the expected range. Credit scores are not available in this dataset, so they are not included in the analysis. Because that variable is held constant across all lenders, it should reduce the extent to which missing credit-score data affects comparisons between them.
We looked at how often a lender's applications end up as closed loans, not counting any that were denied or the applicant withdrew. At this lender, 90% to 95% did, which might mean some quoted terms changed before closing, some applicants stepped away, or both.
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What Bankrate's editors think
Mutual of Omaha lands in the middle on cost for most borrowers: about 58% of its mortgages were priced below comparable loans in 2025, and its added costs sit in the average band. That said, it earns a full 5-star Bankrate Rating against that 3-star Overall Rating — its bids in Bankrate’s auction are priced much more aggressively than what it offers across its broader customer base.
This lender doesn’t treat VA loans as an afterthought: It gives them a dedicated top-level menu alongside buying, refinancing and new construction, and “I am a Veteran” is one of just four homepage options. It also offers down payment assistance, including forgivable second mortgages, plus a $1,000 fee discount for repeat customers.
But its reputation swings hard depending on where you look. Bankrate’s own users rate it 4.8/5, but Trustpilot rates it “Poor” at 2.7/5, and BBB customer reviews average just over 3/5 despite an A+ accreditation. Its CFPB complaint rate sits in the middle of the pack, but none of those complaints resulted in relief for the borrower.
At a glance
Mutual of Omaha may be a good fit for those looking for a reliable company with competitive pricing. It’s an especially strong candidate for military borrowers and first-time homebuyers, but it may not be the right choice for those seeking a fast, digital mortgage experience.
What consumers say
Summary: Mutual of Omaha Mortgage reviewers most often report consistent contact and a loan officer regarded as patient and thorough. Sentiment is more divided regarding the sales approach: most report feeling respected, though roughly a quarter of the reviewers who addressed it report feeling pressured.
Jake, You're a pal and a confidant!
My experience working with Jake on the purchase of a new home—initially contingent on the sale of another…until we couldn’t wait any longer for the buyer’s team to produce real results—was the perfect balance of friendly and professional. By the end of our shared real estate transaction experience from hell, I considered Jake a trusted confidant—in sharing his perspective when buyer correspondence smelled fishy, and offering moral support when the light at the end of the tunnel (i.e., the closing table) was at its dimmest (i.e., far from reach). His guidance and support enabled us to pivot quickly and close on our purchase within 3 days of the decision to pivot. I don’t transact real estate every day, but I’d certainly call that speedy and efficient!
Anne · MA
A honest expert in her field
I'm basically computer illetate and a slow learner. Finance, irratic interest rates, and other aspects of a mortgage loan that make up the monthly payments are frankly "greek". Whitney was awesome. She helped me understand the process. which took a lot of repetition and patience on her part, and helped me pick the best option for my situation. She was also sensitive to my irratic schedule. I cannot say enough positive things about her. She is truly a honest expert in her field.
Pat · CO
Who’s got your back? Jake does!
My experience working with Jake on the purchase of a new home—initially contingent on the sale of another…until we couldn’t wait any longer for the buyer’s team to produce real results—was the perfect balance of friendly and professional. By the end of our shared real estate transaction experience from hell, I considered Jake a trusted confidant—in sharing his perspective when buyer correspondence smelled fishy, and offering moral support when the light at the end of the tunnel (i.e., the closing table) was at its dimmest (i.e., far from reach). His guidance and support enabled us to pivot quickly and close on our purchase within 3 days of the decision to pivot. I don’t transact real estate every day, but I’d certainly call that speedy and efficient!
Anne · MA
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Figures are drawn from public lending and complaint data and weighted by loan volume.
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