Citibank Mortgage Review 2021

By Bankrate Staff

Please note: In response to the coronavirus pandemic, lenders are changing their requirements continuously. Although we strive for accuracy at the time of publication, please be sure to check with the lender for updated details on down payments, credit scores, etc.

At a glance

Citibank

NMLS: 412915

4.4

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Loans offered

Conventional fixed-rate and adjustable-rate mortgages, FHA and VA fixed-rate loans, jumbo fixed-rate loans, and HomeRun mortgage loans; refinancing options include rate-and-term refinancing, cash-out refinancing, jumbo refinance loans, FHA refinance loans and VA refinance loans
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Nationwide availability

Available in all U.S. states, the District of Columbia and Puerto Rico
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Min. credit score required

620 for conventional loans; 620 for FHA and VA loans; 680 for jumbo loans

Pros and cons

Pros

  • Variety of loans available in all states
  • Low-down payment loans (as little as 3 percent down) with no private mortgage insurance (PMI) required
  • New and existing Citibank account holders eligible for a discount on interest rate or closing costs
  • Borrowers eligible for $500 off closing costs

Cons

  • Doesn’t offer USDA loans
  • Doesn’t offer online preapproval or prequalification
  • Brick-and-mortar locations limited

Citibank overview

Citi Mortgage is an online and brick-and-mortar lender that was established in 1979. It's part of banking giant Citigroup, Inc. Citi Mortgage provides a variety of mortgage options and loans for homebuyers, including:

  • Conventional fixed-rate and adjustable-rate mortgages
  • FHA and VA fixed-rate loans
  • Jumbo fixed-rate loans
  • HomeRun Mortgage, requiring as little as 3 percent down on a single-family home loan up to $548,250 with no mortgage insurance required
  • Home equity loans and home equity lines of credit (HELOCs)
The bank also offers rate-and-term refinancing, jumbo refinance loans, FHA refinance loans, VA refinance loans, and cash-out refinancing. Borrowers can apply for a loan online or by phone, or in person at many of Citibank's 700 brick-and-mortar branch locations in 10 states (California, Connecticut, Florida, Illinois, Maryland, Nevada, New Jersey, New York, South Dakota and Virginia), the District of Columbia and Puerto Rico.

Loan types

  • Conventional fixed-rate and adjustable-rate mortgages
  • FHA fixed-rate
  • VA fixed-rate
  • Jumbo fixed-rate
  • HomeRun Mortgage
  • Rate-and-term refinancing
  • Cash-out refinancing
  • Jumbo refinance loans
  • FHA refinance loans
  • VA refinance loans

Lender fees

Citi Mortgage loan fees vary by loan type. Citibank account holders can qualify for interest rate discounts or closing cost credits.

Minimum borrower requirements

Citi Mortgage adheres to the conforming loan requirements for mortgages approved by government-sponsored enterprises (GSEs) Fannie Mae and Freddie Mac, as well as those backed by the Federal Housing Administration (FHA) and the Department of Veterans Affairs (VA).

For conventional loans, key requirements include good credit (typically a FICO score of 620 or higher). Depending on the loan, a minimum down payment of 3 percent is required (zero down for VA loans).

Government requirements for FHA and VA loans are detailed here:

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Citibank consumer reviews

3.3

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116 reviews

5 stars
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1 stars
58
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42

Customer service rating

Knowledge
3.4
Level of service
3.5
Professionalism
3.4
Responsiveness
3.4

55% of reviews would recommend this lender

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