Renasant Bank Mortgage Review 2022
At Bankrate we strive to help you make smarter financial decisions. While we adhere to strict , this post may contain references to products from our partners. Here’s an explanation for
At a glance
NMLS: 402669
3.8
Bankrate Score
Loans offered
Conventional, jumbo, FHA, VA, USDA, fixed-rate, adjustable-rate; rate-and-term and cash-out refinancing; home equity line of credit (HELOC); construction and renovation loansNationwide availability
Available in 31 states (not available in Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Dakota, Oregon, Rhode Island, South Dakota, Vermont, Washington and Wisconsin)Min. credit score required
640 for conventional loans; 580 for FHA loansPros and cons
Pros
- Offers home equity lines of credit (HELOCs)
- Offers online payment feature
- More than 200 branches
Cons
- Website experience offers limited information
- Branches limited to only a handful of states
Renasant Bank overview
Renasant Bank has more than 200 locations across Mississippi, where it was founded in 1904, Alabama, Florida, Georgia, North Carolina, South Carolina and Tennessee. Today, it has approximately $16.2 billion in assets. Among the standard suite of mortgage options, the lender also offers new construction loans with six- to 12-month terms and renovation loans.
Good for
Borrowers planning to buy or build a home in the Southeast and want to do business with a brick-and-mortar bank
Loan types
- Conventional
- Jumbo
- FHA
- VA
- USDA
- Fixed-rate
- Adjustable-rate
- Rate-and-term and cash-out refinancing
- Home equity line of credit (HELOC)
- Construction and renovation loans
Lender fees
The Renasant Bank website does not disclose any lender fees, and a representative from the bank declined to share more details with Bankrate.
Rates
Renasant Bank does not publicly advertise rates on its website. To begin the loan process and learn what rate you qualify for, you can connect with a loan officer using the website’s state search tool or visit a branch location.
Online services
Renasant Bank’s website is fairly limited in terms of helpful tools and easily accessible information about mortgage products. There are a few calculators to estimate affordability and help with refinance decisions, but for the most part, you will need to share your information with a loan officer to understand any of the costs and terms of a loan.
Minimum borrower requirements
Renasant Bank does not publish borrower requirements for any of its mortgage programs. In general, with this lender, you can expect to need a credit score of at least 640 for a conventional loan and 580 for an FHA loan.
Refinancing with Renasant Bank
You can refinance your existing mortgage with Renasant Bank, but the bank does not publicly advertise refinance rates or its fees online. To compare offers, you’ll need to reach out to the bank directly.
Not sure if Renasant Bank is right for you? Consider these alternatives
- LowRates.com mortgage review: Also offers construction loans but with more widespread availability and rate transparency
- Cherry Creek Mortgage review: Also offers construction loans and publishes daily rates
- AmeriSave Mortgage Corporation review: Flat $500 application fee and available almost everywhere (no construction loans, though)
- Wells Fargo Home Mortgage review: Has more physical locations and offers loans in all 50 states
- PNC mortgage review: Has in-person locations in several states and an equivalent rating (A+) from the Better Business Bureau
Breakdown of Renasant Bank overall review score
- Affordability: 3/5
- Availability: 3.8/5
- Borrower experience: 4.7/5
Review methodology
To determine a mortgage lender’s Bankrate Score, Bankrate’s editorial team rates lenders on a scale of one to five stars based on a variety of factors relating to the lender’s products and services. Bankrate’s partners compensate us, but our opinions are our own, and partner relationships do not influence our reviews. Here is our full methodology.
Renasant Bank consumer reviews
4.8
67 reviews
Customer service rating
96% of reviews would recommend this lender
7 of 8 rates honored
Review this lender
Write a review of your experience with RenasantBank.
8 of 8 reviews
The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.
To help serve you with relevant information the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.
Quick response
Quick response | 87144 | 10/4/2021
Jay was very quick to respond to any questions/concerns I had and made the process enjoyable for one that is usually not very enjoyable.
Refinance made easy X's 2
Amazing not once, but twice. | OH | 12/13/2021
Brandon Thors has done it again for us. Brandon provided us with the most confidence, best rates and easy process for our mortgage refinance needs not once, but twice. The process was an easy online seamless experience with the document process and he got us to a closing that worked for our schedule...
Brandon Thors the very best!
Andrew Klitsch | Goodyear Arizona | 1/5/2022
Brandon Thors is very professional and knowledgeable, his attention to detail and quick response was key to getting our loan closed. I can’t thank Brandon Thors and Amanda Harwood enough!
Home loan
Beneet | Albuquerque | 2/8/2022
The whole team is there to help! We applied for home loan and they’re friendly, competent, and have ability to help. Jay have gone above and beyond to make sure we met our deadline for closing. My experience with Jay was easy and hassle-free. Keep up the great work!
Great Service
Friendly, Professional, and Punctual | Lebanon TN | 8/1/2022
Jay Perdue was very friendly and helpful from start to finish with my Re-Fi. He patiently explained terms, pros-and-cons, and options. Jay always responded promptly to emails and phone calls.
Amazing Service - Highly Recommended
Amazing Service - Highly Recommended | Raleigh, NC | 8/12/2022
We've just went through a new home purchase and the service that we've received from Renasant & Jay Pardue were stellar. We had multiple lenders we were considering and they stood out way above the rest. Even after selecting them, they were on top of their game and VERY helpful. I highly recommend w...
Good Professional Experience
Rylee | Traverse City, MI | 10/8/2021
While searching for lenders, we were apprehensive about using a lender out of state (we live and bought a house in Michigan). After talking to Brandon Thors, we decided to work with him and Renasant Bank and I am glad that we did. Brandon was able to get us a great rate and was very nice to work wit...
Non responding agent, and not able to re-assign agent
Frustrated borrower | Vegas | 1/18/2022
I did a pre-approval with Renasant bank 3 months ago, when I tried to convert it to a loan application, the agent assigned to me stopped responding to my email or txt, and not picking up his phone, and not any kind of responses from him for 5 days. Then my contract gets into escrow and I really nee...
Response from RenasantBank
JH, We have an assigned Loan Officer that works with you. He has put in work on your file and is the one most familiar with the specifics of your situation. We always try to route you back to that person. I know that you tried multiple times to get in touch with other people, but we kept referring you back to your assigned person. When you did call him, he had already left the office for the day and was unable to assist until the following morning. I know that the market was moving on you. It was on everyone. Unfortunately, we have no control over those movements. When the market is moving as fast as it has been multiple times over the past couple of weeks, an immediate response is very difficult if not impossible in most cases. As you can see from most of our other reviews, our response and customer service is second to none and something that we pride ourselves on. While our response times are generally swift, they are not immediate. Unfortunately, in your case, it sounds like we may have fallen short and for that I apologize.