Bankrate star ratings
Your mortgage lender, rated against thousands of others
The right mortgage lender can save you thousands. Our ratings show what a lender charges and how it treats borrowers before you sign. Every rating comes from the data, and no lender can pay for a better one.
A first-of-its-kind ratings database built to save you money
Mortgages analyzed with over 4 years of lending data
Lenders won't tell you if their price is competitive. Our ratings will.
Choosing your mortgage lender is one of the most important decisions you'll make as a homeowner, since it determines what you'll pay in interest and the service you'll get along the way. We rated 1,962 lenders on both, covering 87% of mortgages made from 2022 through 2025, so there's a good chance the one you're considering is on our list.
Every lender gets an Overall Rating, based on what its borrowers actually paid across its business. Lenders that compete for your loan on Bankrate get a Bankrate Rating too, based on the offers they make here, and it's often higher.
Same lenders, two ratings
The key difference is price. When lenders compete for your loan on Bankrate, their offers tend to beat what borrowers get elsewhere, including from the same lender outside Bankrate.
You get a better deal when lenders have to compete for you
On Bankrate, lenders compete for your loan in real time, which helps drive their price lower.
Get a better rate todayWhat every lender profile shows you
Price competitiveness
How often a lender's borrowers pay more than the best available price for a comparable loan, nearly always identified through Bankrate's auction.
Amount of overpayment
This score shows the share of comparable lenders that charged borrowers more in added costs than this lender did.
Customer complaints
How often consumers complain about a lender, and whether they get relief.
Where and what they lend
How many states a lender serves, and how many loan types it offers.
A unique-to-Bankrate lender rating
You come away with a look at how likely this lender is to give you a competitive offer. Only Bankrate has the competition data to give you this insight.
What the research shows
The biggest lenders in America may end up costing you more
Fewer than 1 in 10 lenders we rate earned 5 stars in 2025. The 10 largest made 32% of the loans we rated that year and average 3.0 stars, against 3.4 for every rated lender.
of rated lenders earned 5 stars in 2025, up from 4.0% in 2022. They made 3.7% of the loans we rated.
| Year | 5 stars | 4 stars | 3 stars | 2 stars | 1 star | Lenders rated |
|---|---|---|---|---|---|---|
| 2022 | 4.0% | 37.6% | 40.5% | 17.8% | 0.1% | 2,580 |
| 2023 | 7.4% | 36.9% | 37.0% | 18.4% | 0.3% | 2,201 |
| 2024 | 8.3% | 37.5% | 35.6% | 18.4% | 0.4% | 1,938 |
| 2025 | 8.6% | 38.3% | 34.5% | 18.2% | 0.3% | 1,962 |
How it works
See how your lender compares
We gather data on more than 1,900 lenders, score each one on cost and service, and combine those scores into a single rating you can compare. Here's how it works.
We gather the data
Our ratings draw on government-mandated lender disclosures, consumer complaints and enforcement actions from federal regulators, and Bankrate's proprietary rate auction results. Only lenders with enough reliable data to judge fairly make the list.
We score every lender
Cost refers to what prices borrowers are offered and what fees they'll pay. Service refers to how borrowers are treated, based on borrower complaints and regulatory records. We combine these scores into a single rating.
You search and compare
Look up any lender to see its rating, then compare it against others you're considering. Higher ratings point to lower costs and better service.
Explore every lender we rate
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Read full methodologyRatings are based on data, not payments. Lenders can't pay to rank higher.