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Guild Mortgage Review 2025

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At a glance

Guild Mortgage
Editor's take

Guild Mortgage continues to be a dominant player in mortgages. It doesn’t offer mortgages to borrowers in New York State, and J.D. Power ranked it below average in customer satisfaction in 2024.

Bankrate Score
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3.9
Rating: 3.9 stars out of 5
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Bankrate Score

Customer Rating
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4.3
Rating: 4.29 stars out of 5

35 ratings

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Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing and more

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Min. credit score required

620 for conventional loans, 680 for jumbo loans, 540 for FHA loans, 540 for VA loans, 540 for USDA loans

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Nationwide availability

All U.S. states except New York

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Min. down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans

Guild Mortgage overview

Established in 1960, Guild Mortgage is an online and brick-and-mortar lender with more than 4,000 employees operating in over 250 branches. It was the nation’s 20th-largest lender in 2023, according to federal data. The lender offers a range of mortgage products, the MyMortgage online portal and local in-house processing, underwriting and funding. It also participates in more than 500 local down payment assistance programs nationwide.

Pros and cons of Guild Mortgage

Pros

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    Large variety of loan options 

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    Offers e-closings

Cons

  • Not available in New York

How Bankrate scored Guild Mortgage

Affordability: 3.4/5

Guild Mortgage doesn’t disclose mortgage rates unless you get in touch with a loan officer or request a preapproval. The lender typically doesn’t charge an origination fee, however. We score it 3.4 out of 5 stars for affordability.

  • Interest rates: Guild Mortgage doesn’t feature current mortgage rate offers nor a customizable rate tool on its website. This might make it tougher to compare costs with this lender to others.
  • Down payment: Guild Mortgage provides conventional loans to qualified borrowers for a down payment as low as 3 percent. Notably, the lender participates in hundreds of down payment assistance programs.
  • Closing costs: Unlike many other lenders, Guild Mortgage usually doesn’t charge an origination fee. You’ll need to contact a loan officer to learn about your specific closing costs.

Availability: 5/5

Guild Mortgage scores 5 out of 5 stars for availability for its near-nationwide presence and a robust slate of loan options.

  • Home loans offered: Guild Mortgage originates conventional and government-backed loans (FHA, VA and USDA). It also works with investors.
  • Footprint: Guild Mortgage operates in all states except New York, with more than 250 branch locations.
  • Where to find: You can apply for a mortgage with Guild Mortgage online, by phone or in person at a branch location.

Borrower experience: 3.2/5

Guild’s fast approvals were offset by less-stellar rate transparency, yielding a score of 3.2/5.

  • Preapproval and application process: While Guild Mortgage offers online prequalification and preapproval, you’ll first need to connect with a loan officer to review your options. You can apply for a mortgage or refinance through the lender’s MyMortgage portal, where you can upload documents and manage checklists from any device. You can also submit income and asset information electronically (or this information can be retrieved directly from the source), communicate with a loan officer and receive real-time status updates. The lender  also offers e-closing capabilities, with a 17-day closing guarantee — one of the fastest turnaround times in the industry.  
  • Transparency: Guild Mortgage doesn’t display current mortgage rates on its website.
  • Customer service: You can reach Guild’s customer service team at 800-971-3864 Monday through Friday from 9 a.m. to 8 p.m. ET.

Guild Mortgage reputation

Guild Mortgage is accredited by the Better Business Bureau with an A+ rating, but a customer star rating of one out of five (at the time of this review). J.D. Power ranked the lender a bit below average for customer satisfaction in 2024.

What consumers say about Guild Mortgage

Guild Mortgage borrowers who shared their experiences with Bankrate were generally upbeat: “Extremely responsive, professional,” one borrower says. Another adds: “The people at Guild Mortgage were very kind and I enjoy working with them.”

Guild Mortgage special offers

  • Homebuyer Protection: Guild’s Homebuyer Protection Package aims to offer some reassurance, with a 120-day rate lock; Credit Approval Protection so you won’t lose all of your earnest money if the lender causes the deal to fall through; and a 17-day closing guarantee.
  • 1% Down Payment Advantage: If you’re an eligible lower- or moderate-income borrower, Guild can pay up to 2 percent of the home’s purchase price (up to $5,000) in down payment help.
  • 3-2-1 Home Plus: If you’re a first-time homebuyer with low to moderate income, this program provides down payment and closing cost flexibility: You make a 3 percent down payment, and Guild provides a $2,000 Home Depot gift card and up to $2,500 for closing costs.
  • Complete Rate: If you don’t have a credit history or score, this program can help you get an FHA, VA or USDA loan by reviewing other types of payment history.
  • BuyNow Advantage: This program allows you — with Guild’s help — to make an all-cash offer with no appraisal or financing contingencies. To do this, Guild pays cash for the home and creates a rental agreement. You’ll need a minimum 680 credit score to qualify.

Refinancing with Guild Mortgage

Guild Mortgage offers both rate-and-term and cash-out refinancing options.

How to apply for a mortgage with Guild Mortgage

You can apply for a mortgage with Guild Mortgage in person at a branch location, online or by phone at 800-971-3864.

SmartMortgage.com customer ratings and reviews

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4.3

Rating: 4.29 stars out of 5

35 ratings

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This lender has 23 recent reviews.

Knowledge
Rating: 4.2 stars out of 5
Level of service
Rating: 4.3 stars out of 5
Professionalism
Rating: 4.4 stars out of 5
Responsiveness
Rating: 4.2 stars out of 5
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54%
29%
11%
3%
3%

91% of customers would recommend this lender.

of 23 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.

In addition to collecting reviews on-site, Bankrate collaborated with third-party Slice MR to survey 750 homeowners nationwide in July 2024. Bankrate and Slice MR collected, averaged and presented responses to nine questions. Users received an incentive for their feedback. Responses are based on individual experiences, and therefore cannot be verified for accuracy. Submissions with user ratings that are materially inconsistent with written sentiment have been removed. User ratings are unedited and have not been reviewed or approved by lenders, nor do these ratings reflect Bankrate’s own reviews of these lenders.

To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

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