Zillow Home Loans Mortgage Review 2021

Great experience.

My husband and I refinanced our loan in November and got to work with Fred Chilton on this transaction. From the very first call, you could tell that Fred was different from others. I spoke to other lenders and their Loan Officers sound like used car salespeople, I'm in sales my self and I HATE that.... Fred treated me like a real person and took the time to answer all of my questions without rushing to pull my credit within 20 seconds like the other lenders did. The refinance itself took about 3-4 weeks from start to finish, too! My father didn't listen to me and has been in process with another lender (one that Fred mentioned would take a while) for over 70 days now. Safe to say he's a bit jealous! I would absolutely love to work with Fred Chilton and Zillow again. The next time rates drop, or if we purchase another property, we will be contacting Fred. show more

We worked with Fred Chilton and Susan Li for our refi. They were an amazing team to work with. The entire process, from the first phone call to signing the documents took less than 25 days. Fred and Susan were very patient with us when we asked questions and always got back with an answer in matter ...of few hours. Would definitely recommend their services. show more

Start to finish— everything was smooth as silk. And Jake's easy, relaxed confidence helped make us feel comfortable— at an otherwise very stressful time!

As a former Real Estate agent, I've worked with a huge variety of lenders. Casey is by-far, hands down the most knowledgeable and professional I've ever dealt with. She recently assisted us with my daughters home refinance. Each and every aspect of this process was handled in a precise and timely ma...nner. Of particular note was the way she handled the prequalification, appraisal, credit checks, inspections and subsequent mortgage steps removing ALL stress from my daughter. Casey was always available to answer those critical questions that seem to arise and completely resolved any concerns. What an amazing experience dealing with Casey and the Zillow organization. show more

Had a great experience with Arch Wheeler from Zillow. I got a great rate and closed in a few weeks. Arch really got me through the process. Recommend his business!

I was just fishing to see what loan rates were and Paul reached out. From the very first conversation, he was knowledgeable and ready to help. He provided all the needed information and insight for me to make clear decisions and understand the process completely. He put in extra time and effort to g...et me the rates I wanted and made sure the fee's were in line. I closed quickly. I really felt Paul was not just selling a mortgage, he was 100% engaged in making sure I got the best deal and frequently checked in to see if there were any questions. He also kept me updated all the way through on what was happening and where we were in the process. For all my future home purchases, I'm reaching out to Paul and Zillow. show more

Then entire process went smoothly. Ashor was very helpful and responsive in a timely manner when I needed his assistance.

Never been an easier or more pleasant experience for refinancing my home. Agent for Zillow, Jennifer Meredith, was exceptional. She “right out of the gate” day one took the time to listen, and understand what we were looking for and ultimately needed. She gave it to us straight away, made som...e suggestions, courteously called us back and responded to all of our needs in a most timely manner. She walked us through the process, ultimately helped us select the best course of action, stayed on top of things through the application process and so on. A true delight, knowledgeable and most helpful! Zillow wins big with us, their online platform is exceptional and easy to navigate. I would say Jennifer is the go to person! Highly recommend! Pleased Patron and Zillow Customer John Talbert show more

Ben White, and Susan Lim are great at what they do. This refinance was so quick and painless, I still can’t believe it. Good rate, quick process, no stress. We would turn to them for any future home loan needs.