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Zillow Home Loans is good for borrowers seeking standard home financing products, especially if they prefer an online process. It has fewer options compared to other lenders, but also boasts competitive interest rates on both purchases and refinances.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate.
To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
Loans offered
Conventional, jumbo, FHA, VA, fixed-rate, adjustable-rate; rate-and-term, cash-out and streamline refinancing
Min. credit score required
620 for conventional loans
Nationwide availability
Available in all U.S. states except New Jersey and New York
Min. down payment
3% for conventional loans, 3.5% for FHA loans
The customer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews. Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.
Very happy to say Brianna helped me and my wife out, to purchase our first home. Her and her team made our processes very easy, everything went smoothly, had no problems. She answered all my questions no matter how many times I’d ask the same question. Our closing process was super quick. She helped...
Miguel Tapia
Georgia (Dec 16, 2022)
It's clear to me that this is the way things are going. We went from application to cleared in 2 weeks. Zillow just asks for info, you give it to them, and you're done. It was no more complicated than applying for a credit card. You don't get the face to face experience but Lauren was friendly...
Fast, very friendly, very knowledgeable
Dublin GA (Dec 16, 2022)
NMLS: 10287
4.1
Bankrate Score
Loans offered
Conventional, jumbo, FHA, VA, fixed-rate, adjustable-rate; rate-and-term, cash-out and streamline refinancing
Nationwide Availability
Available in all U.S. states except New Jersey and New York
Min. credit score required
620 for conventional loans
Dedicated loan officer throughout the process
Online resources including calculators and checklists
Can't apply for a loan in-person
Can’t apply or check loan status through the Zillow home search app
Doesn’t display rates on its website
Zillow Home Loans is good for borrowers seeking standard home financing products, especially if they prefer an online process. It has fewer options compared to other lenders, but also boasts competitive interest rates on both purchases and refinances.
To determine Zillow’s Bankrate Score, Bankrate’s editorial team rated it and other lenders on a scale of one to five stars based on a variety of factors relating to the lender’s products and services. (Bankrate’s partners compensate us, but our opinions are our own, and partner relationships do not influence our reviews.) We derived its overall score by considering three basic factors.
Loan expensiveness is a deciding factor for many borrowers. The affordability nature of loans differ from lender to lender, so comparing costs is key.
If you’re not ready for a conversation with a loan officer just yet, you might have a hard time comparing offers from Zillow Home Loans with others — the lender doesn’t display current rates on its website.
Availability factors can make the overall mortgage-application process smoother or more challenging. As the financing arm of Zillow Group, Zillow Home is available to borrowers in most states (New York and New Jersey being notable exceptions). It offers conventional (including jumbo) loans, FHA loans and VA loans, but not USDA loans.
Customer experience factors can help you know what to expect when you work with a specific lender. Zillow Home has an A+ rating from the Better Business Bureau. Its website is designed to be easy to navigate, with homebuying educational resources and calculators to learn more about the mortgage process and estimate costs. If you have questions about a loan, you can fill out a form online or call 888-852-2212. Its customer service hours span Monday through Saturday.
As a digital lender, Zillow Home Loans doesn't operate from branch locations. To apply for a loan or refinance, you can call or fill out a form on the lender’s website. Often, you can get approved in two business days and close in just over 40, which is in line with the average application-to-closing timeline.
Here's how the process generally works.
Review your finances. Evaluate how much you can afford in a monthly home loan payment, accounting for payments on the principal, interest, taxes and insurance. Make sure that your credit, debt-to-income ratio and savings are in good shape. A strong credit score can help you secure a competitive interest rate and save thousands over the life of the loan.
Complete the Zillow Home Loans questionnaire. Indicate whether you’re purchasing or refinancing, answer a few questions about your home purchase plans, and enter your contact information. A loan officer will contact you to continue the process.
Get preapproved and start shopping. You’ll need to provide detailed documentation of your financial life in order to get preapproval, a statement from the lender that lets you know how much of a loan you qualify for. Good for 45–90 days, preapproval letters tell sellers you’re serious.
Schedule an appraisal and home inspection. After you have an accepted offer on a property, arrange for a home inspection and home appraisal. You need to check for any major issues and the lender will want to assess the home’s value before you close on the loan.
Close on the loan. It takes between an hour and an hour and a half to sign the closing documents at the title or escrow office. You should be able to access funds two to three days after your signing.
Zillow Home Loans offers refinancing options whether you want to take equity out of your home, reduce your interest rate or lower your monthly payment. The lender doesn’t display its refinance rates or fees online, however, so you’ll need to connect with a loan officer to determine whether a refi — whether rate-and-term or cash-out — is worth doing.
Bankrate’s expert editorial team collects lender information through a variety of methods. We contact lenders directly, and we also turn to regulatory filings and to assessments by third parties. Our research takes into account three main factors – affordability, availability and borrower experience.
Bankrate’s reporters and editors have decades of experience covering the mortgage industry. They’re skilled at gathering information through interviews and by scouring regulatory filings. Bankrate evaluates more than 85 lenders for factors relating to affordability, availability and customer experience, assigning each a Bankrate Score out of five stars. Here’s how we assess each of the categories:
Bankrate’s editorial team confirms the accuracy of data at the time of publication. Our team is dedicated to maintaining the timeliness of information – the mortgage industry is changing constantly, so we regularly revisit these reviews to update them.
Bankrate’s methodology page spells out our rating process in greater detail.
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Rating: 4.1 stars out of 5
4.1
Bankrate Score
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Loans offered Conventional, jumbo, FHA, VA, fixed-rate, adjustable-rate; rate-and-term, cash-out and streamline refinancing |
Loans offered Purchase, refinance, fixed-rate, adjustable-rate, FHA, VA and bridge loans |
Loans offered Conventional, jumbo, FHA, VA, USDA, fixed-rate, adjustable-rate; rate-and-term and cash-out refinancing; construction and renovation loans; investment property; disaster relief; manufactured home, tiny home and container home loans |
Min. credit score required 620 for conventional loans |
Min. credit score required 620 for conventional loans |
Min. credit score required 580 for conventional loans, 550 for FHA loans, 550 for VA loans, 580 for USDA loans |
Down payment 3% for conventional loans, 3.5% for FHA loans |
Down payment 3.5% for FHA loans, none for VA loans |
Down payment 3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans |
Nationwide availability Available in all U.S. states except New Jersey and New York |
Nationwide availability Available in all U.S. states |
Nationwide availability Available in all U.S. states |
NMLS: 10287
4.8
91 ratings
This lender has 7 reviews.
95% of customers would recommend this lender.
The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.
Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.
To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.
Terms of loan honored?
Closed mortgage with this lender?
Closed on time?
Would you recommend this lender?
Terms of loan honored?
Closed mortgage with this lender?
Closed on time?
Would you recommend this lender?