Zillow Home Loans Mortgage Review 2022

We recently refinanced our home with cash out and we were very pleased with our loan officer, Sean. He was knowledgeable, helpful, and his follow through was great. We had a small blip on the funding part and Sean kept in contact and with us and helped us conclude our loan. We recommend Zillow Hom...e Loans, they are committed to their clients. show more

Thank you so very much for all of your help Mr. Scott Spicer helped us in securing our loan for our new home here in Waldorf, Maryland. He was organized & thorough & professional, as well as kind which made all of the difference in our interactions with him. We put our trust in you and you most def...initely came through for us. Thank you for your patience as well as treating us as people rather than just home loan customers. You stand above the rest, Scott Spicer Our hats off to you!!" If you need a loan his your man. Thanks for a job well done.... We are loving our home so much thanks to you. show more

If I could Give this 10 stars I would. I was Skeptical at first about using Zillow home loans, but was paired with Brianna Holloway and It’s the best decision we could have made! Brianna is very attentive and responsive. Super knowledgeable. But most of all she was patient with my endless question...s and worries and doubts (I have anxiety) and extremely kind. She kept me hopeful even after the countless offer declines and kept me smiling though this process. When we did finally get our offer accepted, Brianna went above and beyond to ensure we got the home, and by the time the offer was accepted she had already collected all the necessary documents and worked on most of the loan. We closed in a month from the moment our offer was accepted to closing. That’s crazy fast!! She was able to get me a great interest rate that is below the current average. Guys, if your buying a home- go with Brianna. I’m definitely recommending my friends and family to her. I close Tomorrow, and I know that I would Not be at this point if it wasn’t for Brianna ?? show more

Bri Holloway took complete control of my deal and helped me navigate through a number of challenges. At the end of the day it was one of the easiest experiences I’ve had.

Throughout the entire process, Kelly made himself available to me and was continuously courteous, helpful and professional. I had lots of questions and Kelly always answered them for me. The process was virtually painless thanks to Kelly. Based on this experience, I would definitely use Zillow again... and recommend them to my friends. show more

Jeff Christman and his team were awesome to work with. I am a first time buyer and they made the experience as painless as possible. Jeff was able to answer all of my questions and explain the process in a manner that I could understand.

Yes. There loan process is easy, and they jump over loan hurdles banks stumble over. It is after process where things get dicey. While it is a know fact zillow is going to sell the loan afterwards (as many banks do)... most likely to freddie or fannie, you will not maintain zillow as your servicer (...as with most banks). A servicer is who you deal with to pay. Fannie and Freddie can choose any service provider they wish. And as we found out even a servicer with a one star rating...:( show more

We worked with Taylor N as our loan officer, and he assured us up and down that Zillow Home Loans would be our servicer - that if they sold our loan, it would be to Fannie or Freddie and that our payments would still go to ZHL. Once we closed, the very first communication we received told us the tr...uth : ZHL sells every single loan they write. They don't service anything long-term. As the borrower, you have no control at all over who they will sell it to. It doesn't seem like all of their lenders even take auto-draft. If that kind of insecurity and that level of misinformation bothers you, then don't use ZHL. show more