Zillow Home Loans Mortgage Review 2021

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At a glance

Zillow Home Loans

NMLS: 10287

4.5

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Bankrate Score

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Loans offered

Conventional, FHA, VA, fixed-rate; rate-and-term, cash-out and streamline refinancing
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Nationwide availability

Available in all U.S. states except Hawaii, New Jersey, New York, Vermont and West Virginia
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Min. credit score required

Minimum credit score requirements not available

Pros and cons

Pros

  • Dedicated loan officer throughout the process
  • Online resources including calculators and checklists
  • Opportunities to save for borrowers interested in Zillow Offers (either purchasing or selling) or working with a Zillow Premier Agent

Cons

  • Can't apply for a loan in-person
  • Can’t apply or check loan status through the Zillow home search app
  • Doesn’t advertise rates on its website
  • No jumbo loans or USDA loans

Zillow Home Loans overview

Zillow Home Loans is a direct mortgage lender affiliated with Zillow Group. The digital lender provides mortgages in most states, but doesn't generally operate from branch locations. To apply for a loan or refinance, you can call or fill out a form on the lender’s website. With conventional, FHA and VA loans on its roster, Zillow Home Loans has fewer options compared to other lenders, but also boasts competitive interest rates on both purchases and refinances. Often, you can get approved in two business days and close in just over 40, which is in line with the average application-to-closing timeline today (as of this review). Zillow Home Loans was renamed in 2019 following Zillow Group’s acquisition of Mortgage Lenders of America the previous year. The lender now has more than 300 employees, including dedicated, experienced loan officers who assist borrowers throughout the home loan process. It’s headquartered in Overland Park, Kansas.

Good for

Borrowers who appreciate the convenience of online lending or the opportunity for discounts

Loan types

  • Conventional
  • FHA
  • VA
  • Fixed-rate
  • Rate-and-term, cash-out and streamline refinancing

Lender fees

Zillow Home Loans’ lender fees can vary by loan type or other factors. Keep in mind there are typically other expenses associated with getting a mortgage, such as an appraisal or credit check fee, that are included in your closing costs. These are charged by third parties involved in the transaction, not the lender.

Zillow Home Loans does offer opportunities for you to save, however. If you’re interested in Zillow Offers — be it buying a Zillow-owned home or selling your home through the program — you could receive a $1,500 credit from the lender, according to a spokesperson. In addition, if you’re in an eligible market and working with a Zillow Premier Agent, you could save up to 1 percent on the transaction, up to $7,000.

Rates

Zillow Home Loans does not display mortgage rates on its website. You’ll need to complete an application online in order to get a quote.

Reputation 

Zillow Home Loans has an A+ rating from the Better Business Bureau and is designated as an accredited business.

Online services

Zillow Home Loans is an online-based mortgage lender, so its website is designed to be easy to navigate. As far as features, the lender’s website contains homebuying educational resources and calculators you can use to estimate costs and learn more about the mortgage process.

Minimum borrower requirements

In general, conventional loans require at least 3 percent down. If you’re borrowing a conventional loan and your down payment is less than 20 percent, you’ll need to pay for private mortgage insurance (PMI), which adds to your monthly mortgage payment. FHA loans require at least 3.5 percent down plus FHA mortgage insurance. VA loans, for military members and veterans, don’t have down payment or mortgage insurance requirements, but do come with a funding fee. 

Refinancing with Zillow Home Loans 

Zillow Home Loans offers refinancing options whether you want to take equity out of your home, reduce your interest rate or lower your monthly payment. The lender doesn’t advertise its refinance rates or fees, however, so you’ll need to connect with a loan officer to determine how much it will cost to refinance and whether it’s worth doing.

Not sure if Zillow Home Loans is right for you? Consider these alternatives 

Breakdown of Zillow Home Loans overall review score

  • Affordability: 14.75/15
  • Availability: 17/20
  • Borrower experience: 9/10

Review methodology 

To determine a mortgage lender’s Bankrate Score, Bankrate’s editorial team rates lenders on a scale of one to five stars based on a variety of factors relating to the lender’s products and services. Bankrate’s partners compensate us, but our opinions are our own, and partner relationships do not influence our reviews. Here is our full methodology.

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Zillow Home Loans consumer reviews

4.9

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79 reviews

5 stars
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Customer service rating

Knowledge
4.9
Level of service
4.9
Professionalism
4.9
Responsiveness
4.9

96% of reviews would recommend this lender

10 of 10 rates honored

Review this lender

Write a review of your experience with Zillow Home Loans.

10 of 79 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

To help serve you with relevant information the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

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Great experience

Brian Karriker | NC | 1/14/2021

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Fred Chilton = THE BEST

Cindy A. | Whittier, CA | 1/14/2021

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Amazing Experience

anonymous | VA, USA | 1/14/2021

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"Jake" Waldon Rocks!

Jim Schrader | Missouri | 1/14/2021

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Absolutely incredible!!!

Cheri | Missouri | 1/14/2021

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Excellent Experience with Arch

Derek From Texas | Rockwall | 1/14/2021

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Outstanding process, feedback and professional

TPJ | FL | 1/14/2021

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Ashor Beno

SandyRainey | ID | 1/14/2021

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Awesome Experience

John Talbert | Paducah, jt | 1/14/2021

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Great experience, highly recommended!

Tomm | Phoenix, Az | 1/14/2021

Written by
TJ Porter
Contributing writer
TJ Porter is a contributing writer for Bankrate. TJ writes about a range of subjects, from budgeting tips to bank account reviews.
Edited by
Mortgage editor