Truist Mortgage Review
See how often this lender beats the typical offer on 2025 loans.
How Bankrate scores Truist Mortgage
- Price competitiveness
How often this lender's borrowers pay at or below the typical price for a comparable loan.
4 out of 5 - Amount of overpayment
How much extra borrowers ended up paying with this lender compared to the best price for a comparable loan. A higher percentile score is always better.
4 out of 5 - Customer complaints
How often consumers complain about this lender, and whether they get relief.
3%3 out of 5 - Where and what they lend
How many states and loan types this lender serves.
97%5 out of 5
No lender can pay for a higher Bankrate Rating. Every score comes from the same data and criteria.
2025 ratings, across all four measures
A few more details worth knowing
Though these don't affect the star rating, we show them so you have the full picture.
For applicants age 62 and older, we measure two things: whether this lender denies them more often than its own lending patterns would predict after accounting for loan size, income, debt-to-income ratio, and loan type; and whether it lends to them at rates similar to comparable lenders. Neither of those two measures fell outside the expected range. Credit scores are not available in this dataset, so they are not included in the analysis. Because that variable is held constant across all lenders, it should reduce the extent to which missing credit-score data affects comparisons between them.
We looked at how often a lender's applications end up as closed loans, not counting any that were denied or the applicant withdrew. At this lender, fewer than 90% did, which might mean quoted terms changed before closing, applicants stepped away, or both.
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What Bankrate's editors think
Truist Bank is a national mortgage lender and a regional bank, with roughly 2,000 branches concentrated in 15 states across the South and Mid-Atlantic. Depending on how much you have in personal checking, savings and investment accounts, you may be able to take advantage of discounts up to 0.75% off your mortgage rate, with tiers starting at $100,000 in balances and topping out at $3 million.
However, Truist isn’t the most transparent lender on the market. Eligibility requirements, closing costs and other loan details aren’t readily available. It shows a few sample rates online, but to learn your total borrowing cost, you’ll need to work directly with a loan officer. Customer reviews are generally poor, and J.D. Power gave it a low customer satisfaction score in 2025.
Origination-related complaints to the CFPB run a bit above typical, at 3.7 per 1,000 originations, though a 13% relief rate lifted the score a star. About 12% of approved loans don’t reach closing, but keep in mind that a closing can fall through for reasons beyond a lender’s control. On the positive side, Truist’s Community Homeownership Incentive Program offers up to $10,000 toward a down payment or closing costs, with no first-time-buyer requirement.
At a glance
Good for current accountholders — especially those who meet the balance minimums for personal checking, savings and investment accounts. It won’t be a good choice if you value transparency and positive customer reviews.
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Figures are drawn from public lending and complaint data and weighted by loan volume.
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