
Freedom Mortgage Review
See how often this lender's rate is at or below the median on 2025 loans.
How Bankrate scores Freedom Mortgage
- Price competitiveness
How often this lender's borrowers got an interest rate at or below the median rate for similar loans.
3 out of 5 - Amount of overpayment
How much more this lender's borrowers paid than the lowest-cost mortgage offer for a similar borrower and loan, almost always found exclusively through Bankrate's auction.
2 out of 5 - Customer complaints
How often consumers complain about this lender, and whether they get relief.
1%1 out of 5 - Where and what they lend
How many states and loan types this lender serves.
100%5 out of 5
No lender can pay for a higher Bankrate Rating. Every score comes from the same data and criteria.
2025 ratings, across all four measures
A few more details worth knowing
Though these don't affect the star rating, we show them so you have the full picture.
For applicants age 62 and older, we measure two things: whether this lender denies them more often than its own lending patterns would predict after accounting for loan size, income, debt-to-income ratio, and loan type; and whether it lends to them at rates similar to comparable lenders. Importantly, federal mortgage disclosure data does not include applicants' credit scores, so the analysis cannot account for differences in creditworthiness that may explain some disparities. This limitation applies to all lenders, making comparisons more consistent, but its impact may vary across lenders. These measures identify potential disparities, not proof of unfair treatment.
We looked at how often a lender's applications end up as closed loans, not counting any that were denied or the applicant withdrew. At this lender, fewer than 90% did, which might mean quoted terms changed before closing, applicants stepped away, or both.
Importantly, this measure is not included in the scores because a lender's closing likelihood might be pulled down by factors outside their control, such as differences in application volume. Nonetheless, there are clear performance differences between lenders even after these factors are controlled for, so it is included for informational purposes only.
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What Bankrate's editors think
Freedom Mortgage specializes in FHA and VA loans and works with credit scores as low as 550, below what many lenders require. Its $1,000 close-on-time guarantee is a meaningful perk on purchase loans, though it excludes refinances, jumbo loans and loans using down payment assistance.
But the CFPB has fined Freedom three times since 2019 — most recently in 2024, when it paid $3.95 million for submitting years of error-riddled mortgage data, which the CFPB said made it a repeat offender of a 2019 order over similar violations. That regulatory record is serious enough to cap its Overall Score at 2. Its complaints run high, and almost none have been resolved with relief to the borrower, which drags the score down further. More than 2 in 5 approved loans never reach closing. Remember that loans can fall apart before closing for reasons outside the lender’s control, such as an applicant walking away.
At a glance
Good for borrowers focused on an FHA or VA loan, including those with credit scores as low as 550. Not a good fit if you want to see rates online before applying, or if a smooth path to closing matters most — more than two out of five of Freedom’s approved loans never reach the closing table.
What consumers say
No issues in over 6
Thought I’d just add a positive review because this lender has some negative ones out there. I think people are less likely to leave a review for a mortgage company when things are going as they should. That’s the case for me, freedom purchased my loan about 6 years ago. We have had zero issues. Maybe having a VA loan helps, idk, but I would recommend based on my experience. Also there online portal/app works great.
J G. · Hertford, NC
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Figures are drawn from public lending and complaint data and weighted by loan volume.
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