Lower User Reviews

Lower
4.9 reviews
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98% recommended

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
4.9
Responsiveness
4.9
0 out of 0 rates honored

Consumer Reviews

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(104 reviews)
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 104 Reviews
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Don Pettie
University Place, WA

10/29/2020

Great Experience!

We submitted our refinance request to Lower through Bankrate approximately one week ago. We were immediately contacted by Lower to verify our request and start our application. The process has been incredibly smooth and easy to this point. From the people we're working with at Lower to the ease of t...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
No
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Rajesh
NJ

10/29/2020

Professional, prompt, knowledgeable

Tyler is very professional, very prompt. he answered all the questions and concerns I have. I never thought the process is going to be so easy and smooth. I think Tyler made it possible. Thank you.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Sean
Washington

10/29/2020

Best Refinance of the year!

I shopped around using bankrate and Lending Tree to get some offers for a refinance. Lower.com was the first caller of the barrage calls from Lending Tree. Be Warned! They were very helpful, had the lowest rates and the lowest closing cost without much condition. Tyler was very prompted and will...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Dana Watson
85234

10/29/2020

Liam was great!!

Liam helped my husband and I refinance our home and we couldn’t be happier! He was kind, honest and made the entire process seamless! We’re so happy with the outcome and would highly recommend Liam and the team at Lower!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Jeff Cartwright
Emerald Isle, NC

10/29/2020

Wonderful experience with this company!

I've really enjoyed working with Lower on my refinance. They gave me a quote right off the bat with a great rate and closing costs that were lower than the competition. Jason, the representative I have been working with has been very responsive and I really liked the way he answered my questions....

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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-Stephen Carter
VA

10/29/2020

Excellent customer service and great rates!

Extremely satisfied with the process of refinancing my home so far. Though we have not closed yet, Jared, my representative has worked tirelessly to promptly answer all of my questions, run multiple scenarios, and make me feel like a priority. My current mortgage company (also my personal bank of 20...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
No
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Rob
Ft Meade, MD

10/29/2020

Best Experience I Have Ever Had !!!

I have refinanced my properties in the past with other companies and this by far was the least stressful. Tanner called me or emailed me almost every day to give me an update. He answered all my questions and is very knowledgeable. He assisted me with everything I needed to move my loan process forw...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Refinancing in Charlotte
Charlotte, NC

10/29/2020

Great Customer Service

I found Lower through Bankrate and decided to give them a shot for refinancing a primary home as well as an investment property since they had some of the best rates I was seeing (mid 2%). I worked with Jason K. on getting more info about rates and fees and he was super helpful in explaining the pr...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
No
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Jessi W
Grover, MO

10/29/2020

STEVE G. Made Our Home Buying Awesome

Quick? Check. Accurate? Check. Friendly and Helpful? Check, check. Lower.com and Steve G. really made our home buying seamless and easy. I definitely will use again and highly recommend!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Russell
OH

10/29/2020

Great success with Lower

I recently refinanced with Lower and got a great rate and smooth process. Fully electronic process except for the final in-person closing and I couldn't ask for a better process. The closing process only took a few weeks and Lower honored the most competitive rates that are available. A great, qu...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes