U.S. Bank Review
See how often this lender's rate is at or below the median on 2025 loans.
How Bankrate scores U.S. Bank
- Price competitiveness
How often this lender's borrowers got an interest rate at or below the median rate for similar loans.
3 out of 5 - Amount of overpayment
How much more this lender's borrowers paid than the lowest-cost mortgage offer for a similar borrower and loan, almost always found exclusively through Bankrate's auction.
4 out of 5 - Customer complaints
How often consumers complain about this lender, and whether they get relief.
4%4 out of 5 - Where and what they lend
How many states and loan types this lender serves.
100%5 out of 5
No lender can pay for a higher Bankrate Rating. Every score comes from the same data and criteria.
2025 ratings, across all four measures
A few more details worth knowing
Though these don't affect the star rating, we show them so you have the full picture.
For applicants age 62 and older, we measure two things: whether this lender denies them more often than its own lending patterns would predict after accounting for loan size, income, debt-to-income ratio, and loan type; and whether it lends to them at rates similar to comparable lenders. Importantly, federal mortgage disclosure data does not include applicants' credit scores, so the analysis cannot account for differences in creditworthiness that may explain some disparities. This limitation applies to all lenders, making comparisons more consistent, but its impact may vary across lenders. These measures identify potential disparities, not proof of unfair treatment.
We looked at how often a lender's applications end up as closed loans, not counting any that were denied or the applicant withdrew. At this lender, fewer than 90% did, which might mean quoted terms changed before closing, applicants stepped away, or both.
Importantly, this measure is not included in the scores because a lender's closing likelihood might be pulled down by factors outside their control, such as differences in application volume. Nonetheless, there are clear performance differences between lenders even after these factors are controlled for, so it is included for informational purposes only.
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What Bankrate's editors think
U.S. Bank is a standard national bank mortgage lender in many ways, with conventional, FHA, VA and jumbo loans plus harder-to-find programs like construction loans. About 56% of its mortgages were priced below comparable loans in 2025, about average, but it charges less in added costs than roughly 60% of comparable lenders, so it’s cheaper over time than that headline number suggests.
It stands out for assistance for eligible buyers. Its Access Home Loan offers up to $12,500 toward a down payment, closing costs or other expenses, plus up to a $5,000 lender credit and lender-paid mortgage insurance, more cash assistance than many lenders with similar programs provide. It’s limited to specific majority-minority neighborhoods in about a dozen metro areas, so check eligibility first. Existing checking customers can also lower closing costs through mortgage autopay.
Its CFPB complaint rate alone would land it in the middle of the pack, but a strong 30% relief rate gives it a boost. About 10% of approved U.S. Bank loans don’t make it to closing, but remember that closing can fall through for reasons beyond a lender’s control, such as an applicant walking away.
At a glance
Good for buyers who qualify for U.S. Bank’s Access Home assistance program or already have a U.S. Bank checking account, both of which come with real cost breaks. Not a good fit if you’re chasing the lowest cost outside those programs — its pricing runs about average across the board.
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Figures are drawn from public lending and complaint data and weighted by loan volume.
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