AimLoan User Reviews

4.5 reviews
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

86% recommended

NMLS # 2890 http://www.nmlsconsumeraccess.org/ Internet Direct Lender Since 1998 * Over $16 Billion Funded * Fannie Mae and Freddie Mac Approved * Certified UpFront Lender.

  • View Rates Online, 24/7
  • Apply and Lock Rate Online, 24/7
  • All Lender and 3rd Party Fees Guaranteed

Customer Service Rating

Knowledge
4.5
Level of service
4.6
Professionalism
4.5
Responsiveness
4.5
0 out of 0 rates honored

Consumer Reviews

  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
(157 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
134
3
1
5
14

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Arrow icon
Showing 10 of 10 Reviews
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

ABB
NH

10/1/2019

Easy, straightforward, great choice.

Found on bankrate, new to us but from the beginning a wonderful choice. Transparent, wonderful communication, although completely an online experience we felt we had personal and available contacts throughout. The final at home closing had a minor timing glitch and is worth confirming, but this was ...

AimLoan replied to this:
"Thank you very much for choosing to share your experience! Your recommendation and kind words are truly appreciated."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

Leon
Aurora, CO

10/3/2019

Fantastic experience and GREAT communication!

Expect a great communication from AIM Loan every step of the way. My loan originator, Irma Econom, was in touch with me frequently from day one all the way until after closing. I've got the best rate on the market, incredible level of customer service and saved more than $200/month. Thank you, AIM...

AimLoan replied to this:
"Thank you for taking the time to share your experience as it helps others in the decision making process."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

Diana T
NV

12/2/2019

Great experience!

“Betty and Bree were professional and efficient. Loan quote and loan estimate were pennies apart. That was not our experience with other lenders where the loan quote was no where near the loan estimate. You know what your getting with Aimloan.com. Would highly recommend Aimloan.com and Bett...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

Tim M.
Phoenix, Arizona

12/24/2019

Great rate! Great customer service

“The rate and fees were the lowest I could find anywhere. The customer service and loan department were very friendly and answered all my questions.”

AimLoan replied to this:
"We're glad that we were able to provide you with the lowest cost mortgage while providing excellent customer service."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

John A.
Modesto, CA

1/9/2020

No unpleasant surprises

I went with AimLoan because they offered the lowest rate. The whole process went smoothly and was completed within a month, and closing costs were very reasonable. Email communication was prompt and helpful, and there were no unpleasant surprises along the way. It was a pleasure doing business wi...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

David
WV

1/24/2020

Great Overall Process

All associates were very polite and personable. All were also willing to listen to what I wanted and needed and were able to promptly make useful suggestions and changes that needed to be made. Oh, and Great Rates!!!!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

Andrew S
Grosse Pointe, MI

3/20/2020

Quick and Successful Refinance!

“Always willing to talk through questions and not pushy. Kourtney was great. I never felt left hanging or ignored. Process was easy and email updates were excellent. Andrea replies to my daily emails and always sent information on a timely front. I saved thousands over competitors without endless ...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

Andrew Mub....
Raleigh,NC

8/12/2020

Very good experience

It’s great co..best available rates ..good customer service ....I been almost five years with them ...I locked my rate today to refinance my loan with them again ...highly recommended

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

Nothappy
USA

8/15/2019

The lower rate isn’t worth the headache

It was an awful experience. I read reviews saying they couldn’t close and I thought my financial picture was clear enough where this other person likely had some other problems, but I was wrong. I have an 800 credit score, my DTI was more than fine, and I could’ve bought multiple houses of the ...

AimLoan replied to this:
"We apologize for the frustrating experience. Unfortunately, with the limited information provided in this review it is difficult to determine your specific scenario. If you are willing to reach out to Jill, VP of Operations, directly she would appreciate your feedback on how we could have handled your process differently."
Knowledge
3.0
Level of service
1.0
Professionalism
4.0
Responsiveness
1.0
Rates honored:
No
Would recommend:
No
Mortgage closed:
No
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

Consumer with 805 FICO
CO

1/27/2020

Swindlers

So poor! When a deadline looms don't expect a reply, VM or email. Positively an attempt to pressure! The closer they send will be extremely disappointed and left empty handed as well will Tai Dietrich, Irma Econom, Luis Badilla and anyone else who may have worked on the loan. No mortgage broker wi...

AimLoan replied to this:
"When the file initially locked, it originally had an appraisal waiver. However, once documents were received, and based on investor guidelines, the appraisal waiver was no longer valid. It was necessary to obtain an appraisal report which caused a delay in closing. The lock expired due to this delay. The Lock was extended since rates were the same or better, as indicated in the rate lock policy https://www.aimloan.com/rate-lock-policy discussed earlier in the process on 12/17/2019. In good faith, we did update the lock to reflect the better pricing given the circumstances, and we are now scheduled to fund the loan on 02/04/2020."
Knowledge
1.0
Level of service
1.0
Professionalism
1.0
Responsiveness
1.0
Rates honored:
No
Would recommend:
No
Mortgage closed:
No