AimLoan User Reviews

NMLS: 2890
State License: MC-3098
AimLoan
4.5 reviews
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85% recommended

NMLS # 2890 http://www.nmlsconsumeraccess.org/ Internet Direct Lender Since 1998 * Over $16 Billion Funded * Fannie Mae and Freddie Mac Approved * Certified UpFront Lender.

  • View Rates Online, 24/7
  • Apply and Lock Rate Online, 24/7
  • All Lender and 3rd Party Fees Guaranteed

Customer Service Rating

Knowledge
4.5
Level of service
4.5
Professionalism
4.5
Responsiveness
4.5
0 out of 0 rates honored

Consumer Reviews

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(160 reviews)
5 Star
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1 Star
134
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15

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 10 Reviews
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Diana T
NV

12/2/2019

Great experience!

“Betty and Bree were professional and efficient. Loan quote and loan estimate were pennies apart. That was not our experience with other lenders where the loan quote was no where near the loan estimate. You know what your getting with Aimloan.com. Would highly recommend Aimloan.com and Bett...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Tim M.
Phoenix, Arizona

12/24/2019

Great rate! Great customer service

“The rate and fees were the lowest I could find anywhere. The customer service and loan department were very friendly and answered all my questions.”

AimLoan replied to this:
"We're glad that we were able to provide you with the lowest cost mortgage while providing excellent customer service."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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John A.
Modesto, CA

1/9/2020

No unpleasant surprises

I went with AimLoan because they offered the lowest rate. The whole process went smoothly and was completed within a month, and closing costs were very reasonable. Email communication was prompt and helpful, and there were no unpleasant surprises along the way. It was a pleasure doing business wi...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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David
WV

1/24/2020

Great Overall Process

All associates were very polite and personable. All were also willing to listen to what I wanted and needed and were able to promptly make useful suggestions and changes that needed to be made. Oh, and Great Rates!!!!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Andrew S
Grosse Pointe, MI

3/20/2020

Quick and Successful Refinance!

“Always willing to talk through questions and not pushy. Kourtney was great. I never felt left hanging or ignored. Process was easy and email updates were excellent. Andrea replies to my daily emails and always sent information on a timely front. I saved thousands over competitors without endless ...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Andrew Mub....
Raleigh,NC

8/12/2020

Very good experience

It’s great co..best available rates ..good customer service ....I been almost five years with them ...I locked my rate today to refinance my loan with them again ...highly recommended

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Jenn B
Oregon

10/16/2020

Honored rate and no surprises

I contacted AIM after looking on Bankrate and really liked the options their site offers. All of your choices for loan rates and detailed estimate and description of fees. There were no surprises through the entire process. One step took a little longer than I expected but we closed on time and they...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
4.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Marie S.
Indianapolis, IN

11/17/2020

Terrible Support

I refinanced with AimLoan several years ago and the loan officer couldn't answer basic questions that any experienced loan officer would know, but I proceeded anyway since they were the lowest rate I could find at the time. Fast forward to now and they have been the absolute worst to work with. They...

AimLoan replied to this:
"We apologize for the delay in response as we needed to research this with our servicing department. Typically escrow funds take up to 14 business days to be disbursed after a loan is paid off. However, we have authorized funds to be disbursed today. The check will be mailed to you this week. Please do not hesitate to contact us directly if you need anything else."
Knowledge
2.0
Level of service
1.0
Professionalism
4.0
Responsiveness
1.0
Rates honored:
Yes
Would recommend:
No
Mortgage closed:
Yes
Closed on time:
Yes
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Consumer with 805 FICO
CO

1/27/2020

Swindlers

So poor! When a deadline looms don't expect a reply, VM or email. Positively an attempt to pressure! The closer they send will be extremely disappointed and left empty handed as well will Tai Dietrich, Irma Econom, Luis Badilla and anyone else who may have worked on the loan. No mortgage broker wi...

AimLoan replied to this:
"When the file initially locked, it originally had an appraisal waiver. However, once documents were received, and based on investor guidelines, the appraisal waiver was no longer valid. It was necessary to obtain an appraisal report which caused a delay in closing. The lock expired due to this delay. The Lock was extended since rates were the same or better, as indicated in the rate lock policy https://www.aimloan.com/rate-lock-policy discussed earlier in the process on 12/17/2019. In good faith, we did update the lock to reflect the better pricing given the circumstances, and we are now scheduled to fund the loan on 02/04/2020."
Knowledge
1.0
Level of service
1.0
Professionalism
1.0
Responsiveness
1.0
Rates honored:
No
Would recommend:
No
Mortgage closed:
No
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Dave
Sunnyvale CA

9/16/2020

Not having a great experience so far

Rates are low but customer service is terrible. Maybe it depends on the assigned loan processor but mine is unresponsive and can’t be bothered to return phone calls or emails. In step 3 of their 7 step process. Let’s see. Maybe it will improve.

AimLoan replied to this:
"We are committed to providing the best available rates and pricing for your transaction. To properly manage current record volumes, we have increased our standard lock period to 50 days. The process may take two to three weeks longer than expected, but we promise to get your file closed as quickly as humanly possible. We appreciate your understanding and cooperation in these busy times."
Knowledge
3.0
Level of service
1.0
Professionalism
3.0
Responsiveness
1.0
Rates honored:
Yes
Would recommend:
No
Mortgage closed:
No