LoanLock User Reviews

NMLS: 237507
LoanLock
5.0 reviews
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99% recommended

At LoanLock, we focus on providing each customer with a very simple loan locking process that is easy to understand. The initial call just takes a few minutes and we email you all the rates and estimated fees associated with our loan offerings. Then when you are ready, you can apply securely online within minutes. We are genuinely interested in helping you obtain the very best loan possible for you. Call us today for a quote!

  • Talk to an Advisor
  • Apply securely online
  • Transparent lock process

Customer Service Rating

Knowledge
5.0
Level of service
4.9
Professionalism
4.9
Responsiveness
5.0
0 out of 0 rates honored

Consumer Reviews

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(278 reviews)
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 68 Reviews
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Darryl
Everett, WA

9/23/2019

Tommy was awesome.

Tommy was great, he took us through the process and it was quick and painless. Rates were as low as I've seen. Unlike other mortgage people I've spoken with he actually cared about his customers(my wife and I). I would whole heartedly recommend them to my friends and family. Thank you.

LoanLock replied to this:
"Thanks Darryl, we really appreciate the kind words and we look forward to working with you again in the future!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Lauren
Fort Collins, CO

9/24/2019

Bryan Ward was easy and professional!

I had been in contact with Bryan for about a year since he sent rate updates through email as they changed, waiting for rates to drop enough for it to be worth a refinance. He was patient throughout the entire process and once I decided it was time to actually refinance, everything was smooth and qu...

LoanLock replied to this:
"Lauren, a year is a long time but we're so happy that in the end it all worked out for you!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Louis
90638

9/25/2019

The most pleasant business I have been through

I started refinance early August, I spent a lot of time on refinance marketing and contacted about seven loan companies. During the refinance marketing, I bothered Tommy many times with the rate and cost inquiry, but he was very patient with me and replied to my emails really quick. Besides that, th...

LoanLock replied to this:
"Thanks Louis, we're glad all of your research pointed back to Tommy and LoanLock. We hope you enjoy that home for many years to come!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Kevin
California

9/26/2019

Great experience working with Jason Vargas

Worked with Jason on a recent refinance. LoanLock offered a better rate than other lenders I contacted. Even though they were very busy with a surge in refinance activity, Jason kept the loan process on track with good communication all the way through. No hassles, no surprises, all fees and costs w...

LoanLock replied to this:
"Thanks Kevin, we love the fact we got to drop your rate during the process, it proves it's not a myth!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Bob
Huntington Beach, CA

9/27/2019

Efficent and Professional

Tommy was professional and efficient. I was able to accomplish just about everything through email and a couple phone calls. Some may find that impersonal and maybe it is. However, at the end of the day, all I want is my loan to be the best rate on the market (it was) and the loan to close on schedu...

LoanLock replied to this:
"Thank you Bob for the review and for giving us the chance to get you that low rate!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ashar
Sacramento

9/27/2019

Quick close and great rates!

The refinancing process went so quickly and was very smooth. As long as you have all required documents ready, they will process them very quickly. I thought the entire process would take at least 1-2 months but it was done in approximately 3 weeks from start to close. Tommy Minesaki was available w...

LoanLock replied to this:
"Thank you Ashar for laying out an important part of our process and for choosing LoanLock to do your loan!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Warehall
San Diego

9/29/2019

Great experience with knowledgeable company

We couldn’t be happier after contacting Loan Lock for our home refinance. Armando Macias is an exceptional loan officer who walked us through the entire process and kept us abreast of what was needed and when. This was the smoothest refinancing we have ever experienced thanks to Armando.

LoanLock replied to this:
"Thank you Mrs. Warehall! We really appreciate the review and your business!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Michael Drew
55406

9/30/2019

Highly recommended

This is the 2nd time we’ve worked with LoanLock and Jennifer Chang Galutera and both experiences have been top notch. Jennifer does a great job explaining the process and keeps you informed throughout. And, of course, the rates have been substantially better than anyone else we talked to both time...

LoanLock replied to this:
"Thanks for coming back and giving us other opportunity to wow you Michael!"
Knowledge
4.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Matt and Aria
West Linn, OR

10/1/2019

Smooth and Professional Experience

Despite no doubt being swamped in the middle of refi boom, Tommy was always timely in his responses, exceedingly professional, and extremely helpful. Not only were we able to lock in a great rate, but Tommy made the experience pleasant from start to finish. As the highest compliment I could give a...

LoanLock replied to this:
"Thank you for the referral Matt and Aria! Tommy says hello!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Talon
Oregon

10/1/2019

Can't beat the rate.

I worked with David Perry and it was a pleasure, shopped around quite a bit and no one beat the rates David quoted me. Painless process, David was very punctual and to the point, easy to work with, Highly recommend David and Loan Lock.

LoanLock replied to this:
"Thank you Talon! Dave truly is amazing!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes