LoanLock User Reviews

NMLS: 237507
LoanLock
5.0 reviews
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99% recommended

At LoanLock, we focus on providing each customer with a very simple loan locking process that is easy to understand. The initial call just takes a few minutes and we email you all the rates and estimated fees associated with our loan offerings. Then when you are ready, you can apply securely online within minutes. We are genuinely interested in helping you obtain the very best loan possible for you. Call us today for a quote!

  • Talk to an Advisor
  • Apply securely online
  • Transparent lock process

Customer Service Rating

Knowledge
5.0
Level of service
4.9
Professionalism
4.9
Responsiveness
5.0
0 out of 0 rates honored

Consumer Reviews

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(291 reviews)
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 52 Reviews
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framos10
MD

12/5/2019

Knowledgeable, readily available, and respectul

Brock Hicks encompasses what it means to give great customer service. He was very patient with us when dealing with our re-finance. Answer all my questions accurately and truthfully. He helped us get an amazing rate too, and we were thrilled to receive it. I would be more than happy to use Brock aga...

LoanLock replied to this:
"Thank you for sharing your experience today! Congrats on your new loan!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Min
California

12/6/2019

Patient & knowledgeable

Brock Hicks is not my first choice when I started to look for refinance of my home. But after contacted with him, Brock help me a lot, like explained to me how refinance works, how rate goes up and down, how to decide which term need to be used, even give me idea for how to prepare the appraisal. An...

LoanLock replied to this:
"Thank you Min! Brock truly is one of the best Advisors on our staff!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Josh H
Germantown, MD

12/9/2019

Great Experience!

Brock was extremely helpful in getting us a fantastic rate. He did an excellent job at staying in constant communication and sharing with us any updates in the process. He answered every question we had and made the experience very easy.

LoanLock replied to this:
"Thanks for your business Josh and Happy Holidays to you!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Maria
Clarksburg, MD

12/11/2019

Brock is awesome! Stress-free refinancing!

We got Brock of Loanlock after we made inquiries from Bankrate. He is a great loan officer one can have. We always had so many questions and Brock answered them all, promptly. Brock is very accommodating to all our questions or concerns. He made sure we got the best interest rate with low fees. He k...

LoanLock replied to this:
"Maria, your words are too kind! We're really glad you and Brock hit it off!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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ollerik
CA

12/20/2019

The best in the business!

I cannot recommend Israel highly enough. He was competent, professional, and dedicated. His communication throughout the process was exceptional. My refinance had some unforeseen complications over a clerical issue that nearly forced me to stop the entire process. Israel worked tirelessly wi...

LoanLock replied to this:
"Thanks so much for sharing your experience with Israel!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Justin Miller
Virginia

12/23/2019

Outstanding service

If you are looking to purchase a home or refinance Israel Ibarra is your man. He is the best in the business , professional but also very personable. I've bought several homes and done a few refinances in the past and Israel was by far the best one to deal with. He always responded in a timely manne...

LoanLock replied to this:
"Appreciate the kind words Justin!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ryan
California

12/23/2019

Refinance made easy!!!

This is our second time working with Jennifer Chang Galutera and Loan Lock. Again, the process was very smooth. Jennifer was amazing to work with from start to finish. She made it so painless. She was very knowledgeable and was able to walk us through the everything. She was also very responsiv...

LoanLock replied to this:
"Thank you Ryan!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Rajesh Amara
PA

12/25/2019

Great overall experience

Dealing with LoanLock has been really great. Initially when I contacted they took my email and were sending rates day so I could monitor. No other company does. When I was ready to lock the entire process was a breeze. Their website is really great where you can upload all your docs. In the end nota...

LoanLock replied to this:
"We appreciate your business Rajesh!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Siva
MD

12/29/2019

A1 Service

I recently needed to refinance my home mortgage and following recommendations on BankRate, approached LifeLock. I was luckily put in touch with Brock to handle my case. On the initial and the subsequent conversations, Brock spent good amount of time discussing different options that were available t...

LoanLock replied to this:
"Thank you Siva! Brock says hello!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Erich Trombley
Las Vegas, NV

1/19/2020

Great experience with Nick Davis of LoanLock

We had a great experience refinancing our home mortgage with LoanLock. Nick Davis was our loan officer and he was a pleasure to deal with, from start to finish. Nick kept us updated on the status of the loan throughout the process and we were able to closed on the loan in just 3 weeks. I high...

LoanLock replied to this:
"Thanks for choosing LoanLock Erich!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes