LoanLock User Reviews

5.0 reviews
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99% recommended

At LoanLock, we focus on providing each customer with a very simple loan locking process that is easy to understand. The initial call just takes a few minutes and we email you all the rates and estimated fees associated with our loan offerings. Then when you are ready, you can apply securely online within minutes. We are genuinely interested in helping you obtain the very best loan possible for you. Call us today for a quote!

  • Talk to an Advisor
  • Apply securely online
  • Transparent lock process

Customer Service Rating

Knowledge
4.9
Level of service
5.0
Professionalism
5.0
Responsiveness
4.9
0 out of 0 rates honored

Consumer Reviews

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(276 reviews)
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 73 Reviews
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Virginia Borrower
Vienna, VA

8/15/2019

Great Experience with Israel Ibarra!

Please do yourself a service and call Israel for your next loan or refinance. He is straight with you from the very beginning. No BS from this guy. He got us down to a much lower rate with a sizeable lender's credit. Very happy with his service. We will definitely call him up with future home purcha...

LoanLock replied to this:
"You're right! Israel is truly a no nonsense guy! Thank you for sharing!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
4.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Dragisa
San Jose

8/18/2019

Great Service!

Jennifer Chang was our lender and she was very prompt, helpful, and quick to address all of our concerns. We got a very good deal with low interest rate. This rate was much better than any other rate we got from other lenders. We got the list with all the necessary documentation ahead of time and t...

LoanLock replied to this:
"Thank you Dragisa! Jennifer is an awesome Advisor and even a better person, we're glad you got to work with her!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Andres A
91732

9/4/2019

VERY HELPFUL HIGHLY RECOMMEND!!

Nick Davis was very professional, extremely helpful and made this process much more easier for me. He was able to answer all questions and always kept me in the loop with anything so I never had to worry. I definitely recommend him to anyone looking to refinance or home buyer.

LoanLock replied to this:
"Thanks Andres for choosing LoanLock and for your kinds words for Nick. He's an incredible Advisor!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Clint
Denver, CO

9/7/2019

Worked out great!

Ron did a great job. He was on top of things. I got a good rate; he was able to get a waiver on getting an appraisal and saved e $500. Low closing costs. Very happy with the process. As painless as possible.

LoanLock replied to this:
"Thanks for working with us Clint and we're glad we were able to save you some money on that appraisal!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Bill
Highlands Ranch, Colorado

9/7/2019

Fabulous working with Ron Burton!

Ron helped us get the very best rates as the rates started moving lower and lower. Ron's initial good faith estimate was a really low rate on a refinance 30 year loan. Between qualifying and close the loan rates dropped another .3%. Ron was able to secure the lower rate and get us an appraisal wa...

LoanLock replied to this:
"Bill, congrats on your new low rate and thank you for sharing your experience with Ron! We're lucky to have him on our team!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Refinance
Roseville, Ca

9/10/2019

Great experience!

The entire process was smooth, and Bryan was awesome. Tim just wish I had more notice of when the signing would occur so that I could arrange my schedule. However everyone involved was great and I would do it again.

LoanLock replied to this:
"Thank you so much for your review for Bryan!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Lezette Mendoza
Orange County California

9/11/2019

Great Experience for my purchase

nnifer came highly recommended and I can see why. She was very kind and knowledgeable from the start and made sure she was involved every step of the way. She sure made our home buying process easy and simple. I would use her services in the future and would recommend her to anyone that is in need ...

LoanLock replied to this:
"Thanks Lezette and congrats on your new home! We hope you enjoy it for many years to come!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Darryl
Everett, WA

9/23/2019

Tommy was awesome.

Tommy was great, he took us through the process and it was quick and painless. Rates were as low as I've seen. Unlike other mortgage people I've spoken with he actually cared about his customers(my wife and I). I would whole heartedly recommend them to my friends and family. Thank you.

LoanLock replied to this:
"Thanks Darryl, we really appreciate the kind words and we look forward to working with you again in the future!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Lauren
Fort Collins, CO

9/24/2019

Bryan Ward was easy and professional!

I had been in contact with Bryan for about a year since he sent rate updates through email as they changed, waiting for rates to drop enough for it to be worth a refinance. He was patient throughout the entire process and once I decided it was time to actually refinance, everything was smooth and qu...

LoanLock replied to this:
"Lauren, a year is a long time but we're so happy that in the end it all worked out for you!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Louis
90638

9/25/2019

The most pleasant business I have been through

I started refinance early August, I spent a lot of time on refinance marketing and contacted about seven loan companies. During the refinance marketing, I bothered Tommy many times with the rate and cost inquiry, but he was very patient with me and replied to my emails really quick. Besides that, th...

LoanLock replied to this:
"Thanks Louis, we're glad all of your research pointed back to Tommy and LoanLock. We hope you enjoy that home for many years to come!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes