Third Federal Savings and Loan Association of Cleveland User Reviews

Third Federal Savings and Loan Association of Cleveland
4.5 reviews
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87% recommended

Customer Service Rating

Knowledge
4.5
Level of service
4.4
Professionalism
4.4
Responsiveness
4.4
0 out of 0 rates honored

Consumer Reviews

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(117 reviews)
5 Star
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1 Star
98
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14

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 15 Reviews
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Chris
Tennessee

12/10/2019

Great service and rates

Very competitive rates and closing costs, especially with the low cost option. Convenient close at home process.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Paul T
Columbus ohio

12/16/2019

Customer experience

Awesome customer service!!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Lita
Orlando area

1/16/2020

Rates low and service excellent

Rates were low and the servicing of the entire process went very smoothly

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Tom
New Jersey

1/16/2020

Great Experience

With lower rates, I was able to refinance rather than "re-lock" my rate and my payments went down as well. Wendy Silvers gave me excellent service throughtout.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Mrs. D
Sarasota, FL

6/8/2020

Great

In such a chaotic and unusual time, Angela was extremely helpful and friendly. Rates were great and service was excellent.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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LRJohns
University Park Florida

6/23/2020

Excellent rate and service.

We responded to a letter received from Third Federal advertising low closing costs and an excellent rate for refinancing our home loan. They performed just as advertised with great service and communication. No surprises at the end. They did everything just as they said. Very happy with the experien...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Mike Garmone
Concord

6/23/2020

Great service

Diane Gornick of the Mentor Office was my LO and she did a wonderful job. Always returned my calls and was able to answer all my questions. Her partner did the sign up with my wife and me and she did a good job as well. Thank YOU!!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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D. Musick
Miami, FL

7/7/2020

Best Rate, Best Service, Simple and Easy A

Condo purchase in S. Florida. Searched the internet for lenders, no one could come close to Third Federals rate and low closing costs. Condo purchases involve a bit more, and they made the process super easy and smooth and reassured me the entire way. Big thanks to all the employees from S. Florida...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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PStevenson
Columbus, OH

7/21/2020

Exceptional service and process

Third Federal, specifically Amy Leitzell, is a joy to work with on a mortgage or a refinancing. She is professional, efficient, and friendly. Third Federal makes the application process smooth. I will go to Third Federal again for my next mortgage.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Tim
Gahanna Ohio

7/22/2020

Great Peolpe equals a Great Experience

My wife and I decided to refinance our home and we shopped around. Having done business with ThirdFederal we decided to give them a call. The rates were low and the service is excellent. We both want to commend Heidi Wickerham . She handled are loan, any questions we had she was back quickly with th...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes