One True Loan Mortgage Review 2020

Great experience... Twice! (and then some)

I've worked with One True Loan (OTL) twice now, and they've been great both times! My first Refi with OTL was a conventional ReFi on a house that I lived in for ~20 years and which I planned to make into a rental in a year or two after I moved to another house. After moving to the new house and spen...ding a year in it, my 2nd Refi with OTL was a VA Steamline (IRRL) Refi on the new house we moved to. I just dropped my rate by 1.5%! (If you're a curious person, you might be asking yourself: "Why did he do the Refi of this new house with OTL, but not the purchasing loan?" Well, our new house was a bank-owned home up for auction, and the bank had some conditions that made the house difficult to get a loan for, so not many lenders would do it, including OTL's lenders [I checked], and the lenders we bought it through charged me about 0.5% more of an interest rate because of the extra effort/conditions, so the purchase loan was 4.25%... Not bad, but when I recently saw OTL rates drop to where I could get a ReFi at 2.75%, I jumped on it with OTL). OTL has some of the best rates I've ever found; Other lenders tell me "We just can't do it [the rates]" or "Are you sure they're legit? If we did those rates, we wouldn't make any money," but as I said, this is my 2nd Refi with them, and not only are their rates great, but their service is great and their process is very steam-lined. Not to mention that I can go to the website any time I want and get a table of updated rates and fees based on my scenario (other people would sometimes take as much as days to get me current rates). Sooooo convenient. I've got nothing but good stuff to say about these guys. I referred a friend to them for a VA ReFi and he had just started a ReFi with someone else, but when he heard the rates I was getting, he switched over and he just completed his VA ReFi with OTL too. My Loan Advisor was Mo Mousa, so if you want a specific person to talk to, ask for him. OTL delivers great rates, clear info/process, and they're a pleasure to work with. P.S. Before submitting my review, I read some of the other reviews, just to see what they said, and after reading them, I can't help but echo what these other people said, as it's worth repeating: "Their process is the best organized process I've ever experienced." Agreed! "When my wife got a refinancing quote from One True Loan, I was a bit skeptical of their awesome rate, it felt too good to be true" I felt the same way before my first ReFi with them, but as I said, they delivered! " I was a bit skeptical at the beginning because their rates were so much lower than everyone else's." Yep, and other lenders were skeptical too, now I'm a believer. I hope these guys stay in business for a long time and with them the best. I'll send all my friends and family to them, for so long as they keep doing that they're doing. :-) show more

Great Experience

I worked with Mo to get financing on a multifamily property. I have nothing but great things to say about his customer service i.e. his quick/efficiently manner in securing funding, his professional style and his ability to clarify every step of the process. Also very important, he was able to he...lp me secure funding on time and at a very competitive interest rate! Thank you Mo! Look forward to working with you again! show more

Easy Transaction. Great Service

I have used One True Loan a couple of times and each time the process has been extremely easy. Mo has been my point of contact and he is very responsive and keeps the information flowing throughout the duration of the close. I have also found the cost benefit of One True Loan to be very competitive ...which is always a plus. show more

2 week refinance unheard of!!!

I think it only took about 2 weeks from application to signing closing disclosure! Mo is #1 when it comes to mortgage company brokers. Most people are in the dark in what everything means when you get a loan or refinance but Mo takes the time to explain everything.

Refinancing made better

This whole refinancing was done accordingly and we were helped by Mo step by step. He guided us all the way, easy uploading and signing documents. One True Loan has great rates and credits compared to other lenders. I will surely contact them again for other financing needs. Thank you for suppor...ting us from the very beginning. show more

Fantastic Experience

Mo is fabulous! He kept me informed every step of my refinance and reassured me when things slowed down due to the Covid 19 crisis that we were still good. Refi closed and I couldn't be happier with the terms and the service I received. Definitely recommend Mo and his staff.

Highly Recommend

Working with Mo is a pleasure. This is our second refinance with Mo and I feel very comfortable placing my trust in Mo. I know he will get me the best deal and take care of everything. Mo is always available to answer all my questions with clarity and respect. I am very pleased with One True Loan an...d Mo and definitely recommend their services. show more

Exceptional service and experience

This was my first time refinancing and my experience with One True Loan was a lot more pleasant and smoother than when I first financed my home purchase. To start, One True Loan website has a very user-friendly interfaced that was easier to navigate than other websites. I was able to obtain a quote,... rates, terms, comparisons, and other information without ever submitting any personal data. In terms of my interaction with the loan officer, I only had one phone conversation with Christine Yang, and the rest was done pretty much online via email. I only have praises for Christine who was professional, courteous and clearly communicated and outlined every step of the way so that I knew what to expect and understood the refinance process. She also promptly replied to all my emails and addressed and answered all my questions and concerns. Overall, I was quite impressed with her attention to detail, organization, kind demeanor, and how she made the process very pleasant for me. Hence why I would want to write this review to recommend her and One True Loan to help other first-timers like me save money (One True Loan had the best rate out of 2 other online lenders that I checked on every day) but also save them from some of the potential headaches of going through this process. show more