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Homepoint Mortgage Review 2023

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At a glance



Rating: 4 stars out of 5
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Bankrate Score

Mortgage Percent

Loans offered

Conventional, FHA, VA, USDA, fixed-rate, adjustable-rate; rate-and-term, cash-out and streamline refinancing; home equity line of credit (HELOC)


Nationwide Availability

Available in all U.S. states

Credit Good

Min. credit score required

620 for conventional loans; 620 for FHA loans; 580 for VA loans; 620 for USDA loans

Pros and cons

Checkmark Pros

  • Nationwide availability and variety of loan products
  • App to easily manage your loan after closing
  • Offers all-cash program to help homebuyers compete
  • Opportunity for savings via Hippo Insurance partnership

Close X Cons

  • Can’t apply for a loan directly; must work with a Homepoint-approved broker
  • No rates displayed online

Homepoint overview

Founded in 2015 and headquartered in Ann Arbor, Michigan, Homepoint is a national wholesale mortgage lender and servicer that works with a network of more than 8,300 brokers and correspondent partners. As a borrower, you’ll work with one of these brokers to obtain your loan; you won’t apply directly to the lender (unless you’re refinancing a loan Homepoint services). All of the lender’s business happens online, over the phone or through its app. If you qualify, you can expect a preapproval in 48 hours through your broker.

Homepoint is good for

Borrowers looking for a broker to assist with finding the right match, or those possibly new to the process of obtaining a loan

Breakdown of Homepoint overall score

  • Affordability: Homepoint is a wholesale lender, which means you could have access to a wider spectrum of loan options, more competitive rates and low or no fees.
  • Availability: Homepoint is available in all states and connects borrowers with loans for a variety of circumstances.
  • Borrower experience: You’ll coordinate your loan directly with a broker that guides you through the application, underwriting and closing process.


To determine a mortgage lender’s Bankrate Score, Bankrate’s editorial team rates lenders on a scale of one to five stars based on a variety of factors relating to the lender’s products and services. Bankrate’s partners compensate us, but our opinions are our own, and partner relationships do not influence our reviews. Here is our full methodology.

Affordability: 3/5

As a wholesale lender, Homepoint’s rates vary on a case-by-case basis. While costs might include administrative and underwriting fees, you might be eligible for discounts or rebates through your broker. If you’re refinancing, you might be able to save on the appraisal with either a waiver or $500 credit.

Availability: 4.8/5

Homepoint’s loan products are available through brokers in all 50 states. Its offerings include conventional mortgages, FHA, VA and USDA loans, cash-out refinances and home equity lines of credit (HELOCs).

Borrower experience: 4.3/5

Since being established in 2015, Homepoint has originated more than $220 billion in loans and grown to one of the top 10 lenders in the U.S. It is accredited by the Better Business Bureau and has an A+ rating from the organization.

Among its capabilities, the lender offers the ability to e-sign documents, and once you close your loan, you can use the Homepoint app to manage your mortgage payments and explore refinancing options.

Homepoint’s customer service hours are Monday through Friday from 9 a.m. to 6 p.m. ET.

Refinancing with Homepoint

Homepoint offers several different options for refinancing. If your mortgage is currently being serviced by Homepoint, you can apply for a refinance directly through the lender. If not, you’ll need to work with a broker to get started on your refi.

Alternatives to Homepoint

Homepoint consumer reviews



Rating: 4.3 stars out of 5

149 reviews

5 stars
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About consumer ratings

Customer service rating

Rating: 4.4 stars out of 5
Level of service
Rating: 4.4 stars out of 5
Rating: 4.3 stars out of 5
Rating: 4.3 stars out of 5

86% of reviews would recommend this lender

0 of 0 rates honored

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Written by

Josephine Nesbit

Josephine Nesbit is a former contributor to Bankrate.

Edited by

Suzanne De Vita

Arrow Right

Mortgage editor