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At a glance
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Conventional fixed-rate and adjustable-rate (ARMs) mortgages, jumbo, FHA, VA, reverse mortgages; refinancing options include rate-and-term refinancing, cash-out refinancing and streamline (FHA/VA)
Available in California, Colorado, Oregon and Washington
Min. credit score required
640 for conventional loans; 680 for jumbo loans; 550 for FHA loans; 550 for VA loans
Pros and cons
Underwriting approval in 24 hours or less for most loans
Closings usually within 14 days
Competitive rates and pricing
Zero-closing cost options available
Website provides free personalized rate quote
Doesn’t offer USDA loans
Doesn’t offer home equity loans or home equity lines of credit (HELOCs)
Only available in four states
Direct Home Lending overview
Direct Home Lending, founded in 2006, is an online and brick-and-mortar lender that offers loans in California, Colorado, Oregon and Washington. Legally known as PIC Capital, Inc., Direct Home Lending is headquartered in Corona, California.“Our company mission is to make lending a better experience,” says Direct Home Lending President and CEO Brian Sardarizadeh. “To accomplish this, our focus is on technology and customer service. We also pride ourselves in helping borrowers to clear obstacles that can challenge their ability to secure a loan.”
Conventional fixed-rate and adjustable-rate(ARMs) mortgages
Lender fees vary depending on loan type.
Minimum borrower requirements
Direct Home Lending adheres to the conforming loan requirements and underwriting guidelines for mortgages approved by GSEs Fannie Mae, and Freddie Mac, as well as those backed by the FHA and VA. Requirements will vary based on the loan and borrower. In general, minimum FICO scores, minimum down payment and maximum debt-to-income ratio (or DTI, the percentage of your monthly gross income used to pay debts) can range from, respectively:
Conforming loans up to $548,250: 620 credit score minimum, 5 percent down, 50 percent DTI
Jumbo loans up to $2.5 million: 680 credit score minimum, 5 percent down, 43 percent DTI
Star ranking and total number reflects the lifetime consumer reviews received while this lender has been an advertiser on Bankrate.
Customer service rating
Level of service
94% of reviews would recommend this lender
0 of 0 rates honored
Review this lender
Write a review of your experience with Direct Home Lending.
2 of 2 reviews
The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.
To help serve you with relevant information the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.
Great experience with a refi
Vincent L. | CA | 1/24/2020
Steven Arroyo was extremely helpful and personable during the refi process. He always went out of his way to be available when needed. I would definitely do business with Steven again.
Closed on time:Yes
Level of service
DO NOT USE THEM - THE WORST!
Jimmy | Southern California | 12/6/2020
100% the absolute worst loan experience I have ever had or even heard of, and I work in the loan business!
THIS WAS THE WORST. The rate was the lowest (I bought it down), but once my app was taken, the communication was absolutely atrocious. I could barely get a call back. All of their "systems"... and no one knew what the other person was doing. They are a "boiler room" that advertises good rates, takes your app, and then dumps you into a funnel of loans. If your loan requires anything outside of the bare minimum of work, good luck !
Every single thing that was requested of us, I sent back to the processor the very same day, if not the same hour.
Our loan took from September 9 or so until DECEMBER 2 !!!
ALL of that time wasted or eaten up was on the side of the broker/lender. I am firmly convinced that had I not fought for this loan by staying on top of the processor every single day, it would not have closed.
Our escrow company (we selected our own) told me "Jimmy I have done this for 40 years; I have never seen a more dysfunctional and unprofessional loan process / experience than this one. All they want to do is take the app on easy, 'slam dunk' loans, and if there is any work involved - they can't be bothered for it."
The processor on numerous occasions told me that she hadn't received something from our escrow. Well guess what? I KNOW the processor received it because the escrow CC'd me on it! Then, sheepishly, the processor said "oh, it was in my spam folder" . This happened TWICE ! Seriously?
It is an absolute miracle our loan closed, and only then because I was on top of it every single day. We are 800 fico borrowers with no debt, and we were lowering our payment by $300 a month ! How this took 3 months is a mystery and absolute joke
Unless you are a W-2, SUPER SIMPLE, "A-paper" borrower .... and even then ! - DO NOT USE DIRECT HOME LENDING.
I am HAPPY to have someone contact me and tell you everything and show you all of my emails to the processor etc. Simply unreal
Closed on time:Yes
Level of service
Response from Direct Home Lending
Hi Jimmy, I apologize for any experience you had that was not excellent. I did look into your file and two items I wanted to point out. Unfortunately in today's Covid environment self employed individuals are under the most scrutiny we have ever had to qualify for a mortgage. This was a warning that your loan officer also relayed to you. You also chose your own title and escrow company which you have every right to do but they also delayed our file due to multiple mistakes they made. Regarding communication, I did reach out to your processor Carolina and she is sending me all the emails you were sent. She did let me know what she responded to every call or email you sent her within 24hrs. Again I am very sorry your experience was not what it should have been. We make every effort to ensure our clients are happy and receive excellent service. If you'd like please call and ask for Brian I would be more then happen to go over your file with you and answer any concerns you may have.