JG Wentworth Home Lending

NMLS: 2925
State License: MC-1875
4.9 out of 5

97% recommended

J.G. Wentworth is a direct lender with highly competitive mortgage rates, an easy application process and exceptional customer service.

  • A+ rating with the Better Business Bureau.
  • Low rates.
  • Great customer service.

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
4.9
Responsiveness
4.9
231 out of 236 rates honored

Consumer Reviews

(236 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
224
6
0
1
5

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 236 Reviews

Julian Cox
Parkland, WA

7/12/2018

Customer Service Done Right.

Working with Mor Grinberg was a wonderful experience. What really stood out about him was his real compassion to make sure that my wife and I understood exactly what was going on at every level. This truly is the first time I have experienced such detailed and precision care doing a refi. Let me ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Erik H.
Alexandria VA

7/9/2018

The GOAT of Mortgage Loan Officers-Benjamin Bieber

This is the 3rd time I used Benjamin Bieber for a mortgage and he's the best I've ever had and I've owned a lot of properties. His knowledge, professionalism, and responsiveness are incredible. He'll always be my first resource for all my mortgage needs. Thanks again!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Martha
St. Pete, FL

7/6/2018

Stress free

Mor Grinberg was our loan office and he did a great job. He made me feel like I was the only one he was working with. He knew what he was doing and offered us the best deal. Buying a home and getting a loan is a lot of stress and Mor was able to make us feel at ease. He keep us well informed or ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Erick
Salinas CA

6/29/2018

Great experience!

From the very 1st called I received from Jimmy Rosario-Cruz, I was impressed. We had open communication the entire time. If I had a question, he was available to answer it. He was very professional, knowledgeable, just a easy person to work with. Will keep his info and recommend if possible.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Robert Navarro
Rio Vista, California

6/27/2018

Best service yet

The first Time I talked with Jimmy Cruz I knew everything would work out just right. He talked with me thru the whole process and kept checking to make sure everything was going as planned. Jimmy always responded to my phone calls, texts and emails in a very fast manner. Very professional and I woul... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Monica S
Arizona

6/20/2018

Exceptional Service!

As a first time home-buyer, I was definitely preparing myself for a tedious and lengthy process. Luckily, my loan officer Liz Ortega was helpful, patient, and extremely supportive throughout the entire process. Also loved how quick and smooth the underwriting process was! Overall, had a great experi... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

W Todd
NC

6/14/2018

1 Issue but handled quickly

I have sold/bought 6 homes in the past 15 years so I have dealt with many mortgage companies. Thankfully none have had a major problem. My recent purchase through JGW went very smoothly, for 99% of the process. About a week before my closing both the Loan processor and my Sr. Loan Officer were ou... show more

Knowledge
4.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

KHale
76210

5/22/2018

Exceeded Expectations!

I did my due-diligence with a few different companies and I'm so thankful I found Bruce. He not only beat the competitors quotes/fees etc, but he also beat them in customer service. He was so professional yet very personable. Was always quick to respond and was so patient with me and super informati... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Jamie Ernst
Oklahoma

5/10/2018

Exceptional

We worked with Antje Wagner. She has been the best throughout this entire process. We currently reside in Germany and she was the only one who ever called us over here. She is professional, always answered her phone, quick to find out answers, and she stayed on top of everything. She was able to g... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Darylene Gilleland
Edmond, Oklahoma

4/19/2018

Kind and knowledgeable

Would use them again and highly recommend them to friends. My loan officer Antje Wagner was the best even when we had to back out of the loan for reasons that had nothing to do with them.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes