JG Wentworth Home Lending User Reviews

4.9 reviews
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98% recommended

J.G. Wentworth is a direct lender with highly competitive mortgage rates, an easy application process and exceptional customer service.

  • A+ rating with the Better Business Bureau.
  • Low rates.
  • Great customer service.

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
4.9
Responsiveness
4.9
0 out of 0 rates honored

Consumer Reviews

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(343 reviews)
5 Star
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 27 Reviews
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Frank Ramirez
Colorado

7/9/2019

Excellent work

Tom Galatis is the consummate professional. His response time is exceptional and he delivers on his promises. Whether late at night or on weekends, he was available to ensure that our process moved expeditiously to funding.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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JT
CO

7/20/2019

Craig is on it!

I worked with Craig on 2 occasions and he was great. He worked quickly and efficiently to allow us to close on purchase a week earlier than the contract date. He communicates efficiently throughout the entire process and looking to do another investment purchase next month. I would definitely rec...

Knowledge
4.0
Level of service
4.0
Professionalism
4.0
Responsiveness
4.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Linda B
Colorado

7/22/2019

Awesome Service

Tom Galatis was great to work with. He was professional and timely in all his responses with us. The refinance process was quick and painless. Than you!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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T.Klassen
Phoenix

7/24/2019

Couldn’t be happier

Thank you so much Tom Galatis you are the best. This is my second refinance with Tom and J.G. Wentworth. He made the process easy timely and efficient. He was always available to answer questions and give updates on the loan progress. Look forward to working with you in the future. I would highly r...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Carlos C.
Virginia

7/24/2019

Second to none!

This is my second mortgage through JG Wentworth Home Lending, LLC. Both times I had the opportunity to work with Craig Koren. The service provided was stellar and the process couldn't have gone smoother. His knowledge and experience with VA loans was instrumental in making my latest home purchase st...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Rosa Illinois
illnois

7/30/2019

Top Notch Experience

Nicole is simply amazing. She helped us every step of the way with our refinancing. She is very knowledgeable, professional and kind. We are extremely pleased with her and highly recommend her. Nicole is Top Notch.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ricky
Harrison AR

8/1/2019

Excellent customer service

I worked with Alex to secure a great rate on a refi and can’t say enough good things about him. Prompt replies to my many questions and straight forward answers to the tough ones.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Derek
Ohio

8/2/2019

Highly Recommend

Alex was extremely helpful throughout the refinancing process. He was very proactive in reaching out to me to give me updates and always responded to e-mails immediately. The entire process was very smooth and without any major surprises. I would highly recommend Alex to anyone looking to finance or...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Julie Alford
Lake Oswego, OR

8/5/2019

Outstanding Professional Service

It was a delight working with Craig Koren of JG Wentworth Lending, LLC. He was the consummate professional: diligent, knowledgeable, organized, friendly and always available. Despite a last-minute challenge with our refi (the problem being ours), he was able to close our loan as scheduled. I would h...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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C. Mack Gilliland
Diamond Bar CA

8/14/2019

Prompt and professional

Always available for questions and concerns

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes