FirstMortgageDirect User Reviews

4.9 reviews
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97% recommended

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
4.9
Responsiveness
4.9
111 out of 113 rates honored

Consumer Reviews

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(113 reviews)
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 113 Reviews
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Marianne
Mountain View, CA

5/29/2020

Efficient and professional service with great rate

I worked with Jake Longhta on my refinance and he made the process go as smoothly as possible. He explained each step in a way that was easy to understand, and got me a fantastic rate. I highly recommend him!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Philipp S.
Woodstock, GA

5/29/2020

Great Experience

Recently closed our refinance with FirstMortgageDirect. The process was easy and straightforward. Jake Longhta was great to work with. Answered all our questions and found us a great deal and the lowest rate. Once i showed the numbers Jake gave us to my previous loan company, they said it was a grea...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Pravin Thirumalaisubbu
Nolensville, TN

5/9/2020

Amazing team and best service

I recently had a chance to work with First Mortgage Solution to refinance my house. I worked with Jake Longhta and team. The service was amazing. They kept me apprised on what is happening and what will happen so it was easy for me to understand the process. I did ask for quotes from different vendo...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Dev Patel
Herndon, VA

5/4/2020

Awesome Experience

We just closed our refinance with FirstMortgageDirect this week. From start to finish the process was Awesome and straight forward. We found them thru Costco Mortgage program. Our loaner officer Jake Longhta (Senior Loan Consultant) was always available from the quotes and multiple quotes and cra...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Kelsey
Texas

4/18/2020

Awesome rate and easy process

Super easy refinance process! Chris and his team kept me updated the entire time and always responded quickly to any questions I had. I shopped around before deciding to go with First Mortgage and they were able to give me the best rate by far!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Todor T
Fairfax Station, VA

4/4/2020

Easy refinance process

Good communication and straightforward refinance process! Easy to work with and delivered rates and mortgage that was promised! Will use again if needed! Thanks

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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BP
Evergreen, CO

4/1/2020

Jake Longhta is a Rockstar!

We were shopping around to refinance and saw his company offering attractive rates. I applied, Jake reached out, and we locked same day. Fluid communication and quick responses made the process quite smooth. We’re now saving $500/month! Thanks Jake and team!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Tony & Carla
Gainesville, VA

2/25/2020

Fantastic Experience

This was our second time working with Jeff as he did a fantastic job for us when we purchased our home, so we reached out to him again for our VA reduction loan. Jeff and Christa did a fantastic job with our VA refi and I would highly recommend his team for any mortgage needs. They are great and res...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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G. Heinz
California

2/16/2020

Easy experience

This was my first time refinancing my house. Tamara and her team were able to walk me through the process, answer all my questions, and make things as easy and convenient as possible. Also, they gave me a fantastic rate that other companies did not offer!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ryan
Fairfield, CA

2/1/2020

Felt reassured the whole time

I switched to First Mortgage Direct with Jake and Christa midway through the escrow process. We were able to complete everything and close in 21 days. Jake and Christa always explained everything, was always available even in the evenings, and I felt really assured working with both throughout the w...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes