FirstMortgageDirect User Reviews

4.9 reviews
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97% recommended

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
4.9
Responsiveness
4.9
104 out of 106 rates honored

Consumer Reviews

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(106 reviews)
5 Star
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1 Star
103
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3

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 106 Reviews
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Tony & Carla
Gainesville, VA

2/25/2020

Fantastic Experience

This was our second time working with Jeff as he did a fantastic job for us when we purchased our home, so we reached out to him again for our VA reduction loan. Jeff and Christa did a fantastic job with our VA refi and I would highly recommend his team for any mortgage needs. They are great and res...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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G. Heinz
California

2/16/2020

Easy experience

This was my first time refinancing my house. Tamara and her team were able to walk me through the process, answer all my questions, and make things as easy and convenient as possible. Also, they gave me a fantastic rate that other companies did not offer!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ryan
Fairfield, CA

2/1/2020

Felt reassured the whole time

I switched to First Mortgage Direct with Jake and Christa midway through the escrow process. We were able to complete everything and close in 21 days. Jake and Christa always explained everything, was always available even in the evenings, and I felt really assured working with both throughout the w...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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MikeR
IL

1/27/2020

Very easy, and the best deal out there

Working with Jake Longhta at First Mortgage Direct was our best decision regarding our home we've ever made. The process was clear, with guidance always available on demand. The rate and costs were also the best in the market!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Edward W. Slavin
Morehead City, NC

1/17/2020

Perfect Transaction

This was the most professional and simple process I have ever used. Jake Longhta of First Mortgage Direct was a pleasure to deal with. He stayed connected from the first call until after the closing, a true professional.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Nick W.
Clarksville, TN

12/31/2019

Easiest Closing Ever!

From the first call to closing....information, communication, and closing was the most convenient closing I have ever completed, this was my 4th...Jake set up the portal for loading documents and communicated every step along the way. They even sent a professional notary to me to sign the final doc...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Paul
Florida

12/19/2019

Couldn't Ask For a Better Refinance Experience!

I saw really low rates via Bankrate.com so I took a chance and inquired with First Mortgage Direct. Tamara contacted me within a couple of days during which I submitted an application. The process working with Tamara and her team was smooth despite an unexpected issue with our title report which the...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Roland
North Carolina

12/2/2019

First time using an online lender

Jake and the team at First Mortgage Direct were great to work with. My wife and I were very skeptical about using an online lender, but it was super easy and pretty much the same process as using a brick-and-mortar company. Jake was super responsive - always getting back to me very quickly if there ...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Faith T
Connecticut

12/2/2019

Excellent costumer service

I was very impressed with the entire process. Jake Longhta and his team answered every phone call and email in a timely fashion and got everything done on time. I will definitely be calling him for any future mortgage needs. Highly recommend.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Al
TN

10/27/2019

Easy and communicate refinance process!

My husband and I were looking to refinance and found First Mortgage Direct through Bankrate. After shopping around, we decided to go with FMD, because Tamara was very quick to respond and get things moving along. Once the process started, Tamara and Apple kept us informed every step of the way. From...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes