CFBank User Reviews

4.6 reviews
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91% recommended

Customer Service Rating

Knowledge
4.7
Level of service
4.6
Professionalism
4.7
Responsiveness
4.6
142 out of 153 rates honored

Consumer Reviews

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(153 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
134
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2
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12

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 153 Reviews
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Kevin Hamilton
Saint Johns, Fl

5/30/2020

Fast and Easy

Dylan walked me through my options for my refinance and we settled on best loan for me. Great rate and low cost. When I had questions, which were few as the process was seamless, he responded quickly. Loan closed four weeks from day of initial contact. I couldn’t be happier!!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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paul
nashville

5/22/2020

5 star

Daniel Keffer (mortgage banker) and Stacey Call (Sr loan processor) did an excellent job on a refi loan. They are busy like all mortgage brokers are at present, but always promptly responded when contacted. The loan took longer than the 45 day rate lock, so Daniel extended the lock with no extra cha...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Matt Ise
Phoenix Arizona

5/17/2020

Thanks To Matthew Massie And CFBank

I can’t begin to thank CFBank enough especially Matthew Massie, for the professionalism with which they handled my mortgage refinancing. From the moment I filled out my loan application, it was a hitch free and seamless process, at least Matthew made it seem that way, he was quick to respond to m...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Nate S.
Bowling Green

5/15/2020

Excellent Service

We worked with Matthew Taylor, he was wonderful. Very knowledgeable, responsive to my questions and got us an awesome rate on a refinance. Can't thank him enough.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Zb
Detroit

5/13/2020

Great fast honest experience

Followed through on everything, was very honest and prompt, which is exactly what you need when dealing with big decisions! Very competitive with rates. Better than most with service. Top notch with responsiveness. Would highly recommend, especially if you get Tony on your side.

Knowledge
4.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ryan M
Columbus, OH

3/23/2020

Excellent customer service, repeat client!

I closed on purchase loan with CFBank less than a year ago and Monica reached out to inform me of any opportunity to get a lower interest rate while having all of my 3rd party fees covered. Happy to have someone like Monica and her team to have them looking out for my best interest and taking advant...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Dan
Liberty Lake Washington

3/17/2020

Great service!

Dylan provided great service in spite of the tumultuous mortgage market! Go with him and you won’t be disappointed!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Matt M
Marblehead,MA

2/28/2020

Very good, and very professional. Would pick them

Like a lot of homeowners, I was looking to re-finance given to recent drop in mortgage rates. CF Bank offered a top rate and was great to work with. Very professional and helped see the process through, Even though the bank is headquartered far from me I still felt like I was dealing with a ...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Lyle Smith
Washington DC area

2/1/2020

Best Ever

Brian Landis truly went above and beyond to help me. He got me the best rate and closing anyone could ask for! Highly recommend!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Destry
Laurel , Montana

1/30/2020

Amazing Experience

From start to finish they were amazing. I was nervous about using a bank that was not local. It only took a few minutes to see the professional approach they took!! Truly a great bank!!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes