CFBank User Reviews

4.6 reviews
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91% recommended

Customer Service Rating

Knowledge
4.7
Level of service
4.6
Professionalism
4.7
Responsiveness
4.6
134 out of 144 rates honored

Consumer Reviews

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(144 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
126
4
2
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11

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 144 Reviews
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Lyle Smith
Washington DC area

2/1/2020

Best Ever

Brian Landis truly went above and beyond to help me. He got me the best rate and closing anyone could ask for! Highly recommend!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Destry
Laurel , Montana

1/30/2020

Amazing Experience

From start to finish they were amazing. I was nervous about using a bank that was not local. It only took a few minutes to see the professional approach they took!! Truly a great bank!!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Steve F
Princeton, NJ

1/23/2020

Kept everything on track

Detail oriented, resolved my questions, and kept the whole process on time. Such a great experience that we used Nancy at CF Bank for a second mortgage!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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CLAUDE
CA

1/20/2020

Reassuring

The process may have taken a little longer than we hoped, but due to low rates, it could be expected. Even though it took longer Michael Neider and the other processors involved kept us confident that what they guaranteed would be, would. It's great when a company communicates in a timely manner. We...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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DukeBru
Kentucky

1/15/2020

Great process to use for REFI

I was a little nervous using an online application to refinance our home at first. Once I uploaded all of the necessary information, the team at CF Bank made the process fairly simple for us. Ben answered any questions I had throughout the process.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Labrador
Spokane, WA

1/2/2020

Nancy Cattano Five Star Service

Nancy was among the best mortgage lenders I have ever used. Her follow through, knowledge for the business and professionalism was exceptional. A five star service is what she delivered. She made us feel that she cared for and looked out for us. Thank you Nancy!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Phil
85901

1/2/2020

A delight to work with!

Nancy Cattano made our refinance process as smooth as any loan we have ever had. She is professional, knowledgeable and friendly. We sailed through this process with ease and would highly recommend CF Bank and Nancy to our family and friends. Thank you again Nancy.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Donald B
North Carolina

12/26/2019

Very good experience with CF Bank

CF Bank kept us informed and up to date every step of the way with our refinance. All details were explained in full and they were very responsive when we had questions. They had excellent rates & I would highly recommend them.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Very Happy Customer
Washington, DC

12/21/2019

Best rates, great experience!

Debbie Foley was exceptional! Her rates were the best around, her closing costs the lowest, and her customer service very attentive. CF Bank uses a very intuitive, easy to understand portal for uploading, signing, and managing documents. All combined, it made the process very easy and effective. Tha...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Francis Rogers
Los Altos, CA

12/21/2019

Excellent Bank

My best experience EVER for completing a refinance. Prompt, professional and lowest costs!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes