Amplify Credit Union User Reviews

3.0 reviews
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50% recommended

Customer Service Rating

Knowledge
3.0
Level of service
3.0
Professionalism
4.0
Responsiveness
3.5
1 out of 2 rates honored

Consumer Reviews

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(2 reviews)
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 2 of 2 Reviews
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Karen
TX

8/9/2017

Great Service!

Amplify staff were wonderful to work with.

Amplify Credit Union replied to this:
"Thank you, Karen! We appreciate your kind words and are thrilled to hear you had a great experience with our team. Please let us know if we can assist you with any other financial needs."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
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Unsatisfied customer
Austin TX

4/23/2019

Poor service

The agent I spoke to had zero knowledge about mortgages and said she had not been trained l. She stated that Amplify told her to learn on the job as she took applications.

Amplify Credit Union replied to this:
"Thank you for providing such constructive feedback. Our loan officers have a variety of resources available to them, especially during their onboarding process, to ensure they are fully prepared to interact with our customers. We would never intentionally sacrifice the quality of your experience as part of a training exercise. When you have a moment, we’d appreciate it if you could reach out to Steve Stapleton – our AVP of Real Estate Sales – at sstaplet@goamplify.com or (512) 904-2503 to provide some additional insight into your experience."
Knowledge
1.0
Level of service
1.0
Professionalism
3.0
Responsiveness
2.0
Rates honored:
No
Would recommend:
No