The agent I spoke to had zero knowledge about mortgages and said she had not been trained l. She stated that Amplify told her to learn on the job as she took applications.
"Thank you for providing such constructive feedback. Our loan officers have a variety of resources available to them, especially during their onboarding process, to ensure they are fully prepared to interact with our customers. We would never intentionally sacrifice the quality of your experience as part of a training exercise. When you have a moment, we’d appreciate it if you could reach out to Steve Stapleton – our AVP of Real Estate Sales – at email@example.com or (512) 904-2503 to provide some additional insight into your experience."