Lenda Inc

Lenda Inc User Reviews

4.1 out of 5

83% recommended

Customer Service Rating

Knowledge
4.3
Level of service
4.1
Professionalism
4.3
Responsiveness
4.0
31 out of 35 rates honored

Consumer Reviews

(35 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
22
6
0
1
6

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 35 Reviews

kevin
Lynnwood, WA

7/17/2018

Amazing, communicative experience

I worked with Lenda last year in October, 2017 and was amazed at how hardworking, communicative, and efficient the team I worked with was. I worked with Erica, Tony, and I forgot the other names but everyone was great. The site is super easy to use to upload documents and their mobile version of ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Vivian
Oakland

3/19/2018

Pleasantly surprised

I refinanced with Lenda in late 2016, working with Erica Zepko. I was initially very nervous about refinancing online, but Lenda was offering a great rate, so I decided to just try it to learn more. I spoke with Erica on the phone, and she took the time to ask questions regarding my situation and pr... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Josh
Richmond, CA

9/14/2017

Super smooth refinance!

Sam Arabian helped us refinance with Lenda. The process was super smooth and happened so fast! Sam helped make the process pretty effortless for us. Lenda has a great digital system for sharing paperwork... there's no avoiding paperwork with refinances, but seriously this is about as easy as it gets... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Erik
Oakland

3/8/2017

Great Experience

The whole process from start to finish to refinance my loan was excellent. Erica, Phil and Kaiye were totally on top of the process and super responsive. Their business model to refine the whole mortgage process is so refreshing. In this day and age of technology, why other lenders still insist on p... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Adrian, Redwood City
CA

2/12/2017

Easy, smooth experience

I highly recommend Lenda. Easy to use web site to upload documents. Always felt I could easily reach someone with any questions.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

AM
San Francisco, CA

8/22/2016

Very straightforward and responsive

I'm self-employed, which causes some understandable issues with a refi. The person I talked with a Lenda was very straight-forward about the hurdles and was very responsive (an order of magnitude more responsive than my actual bank, where they'd leave me hanging for weeks with no answers). It's uncl... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Simon
Oakland, CA

8/19/2016

Smooth refi

Refinance went really smooth. I basically only had to upload some documents to their homepage, next I know we were signing the contract. Nice to save some cash every month from now on. It was also no problem that I am halfway through my H1b visa period.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Fre
Fresno, CA

8/9/2016

Awesome Experience!!

My refinance experience with Lenda was wonderful! My loan advisor Erica Zepko was amazing! She was very knowledgeable, efficient and offered and continues to offer great customer support. Lenda's site is very intuitive and easy to navigate. I definitely recommend them!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

JH
California

7/29/2016

Work with Erica Zepko at Lenda

In a field of opaqueness and commissions, Erica stands out as that one honest friend. I know because after going through all the forms and options with me, I chose NOT to go forward with my refinance. She wasn't trying to sell me a product, she was genuinely trying to find the best and most ideal si... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Tes
Riverisde, California

6/5/2016

Great Customer-Oriented Service

The service provided by Luanda is like no other mortgage lending services. They have their customer's best interest in mind. I was about to lock in and refinance my existing mortgages for the rate I qualify for. But Erica (from Lenda) evaluated my credit report/score (which determined the interest r... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes