CFBank Mortgage Review 2020

By Diane Costagliola

About our reviews

Bankrate’s editorial team researches, reviews and rates lenders to help you find one that fits your needs. Our experts consider a range of factors, including rates, loan types, time to close, fees and more. Reviews are updated regularly. Bankrate is an independent, advertising-supported comparison service. Our editorial team receives no direct compensation from advertisers, and our content is thoroughly fact-checked to ensure accuracy.

CFBank

NMLS: 409132

Bankrate Score

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4.4

User reviews
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( 162 )

4.6

Please note: In response to the coronavirus pandemic, lenders are changing their requirements continuously. Although we strive for accuracy at the time of publication, please be sure to check with the lender for updated details on down payments, credit scores, etc.

Founded in 1882, CFBank is based in Columbus, Ohio, and has six brick-and-mortar locations around the state. Its mortgage products are available nationwide, and once assigned a loan officer, borrowers will be able to customize mortgage options that work best for them, including loans or without points or closing costs. CFBank offers a variety of mortgage options, ranging from interest-only and no-money-down loans to construction and lot loans. To get started, borrowers fill out an online rate quote form and rates are sent within a few seconds or minutes. They are then assigned an operations professional to help complete the loan application and upload documents, and a loan officer. Borrowers can select a customized mortgage that works best for them and lock in their rate. Borrowers typically complete the loan application within 48 to 72 hours and the closing within 25 to 30 days (some as little as 10 days). According to John Fearon, president of the Residential Mortgage Division, several CFBank loan officers are top ranked in the country, and CFBank is always working to further enhance and modernize the loan application process and website for the best customer experience.

Nationwide availability

Available in all U.S. states

Minimum credit score

620 for conventional loans

Loan types

Conventional, jumbo, no money down, interest-only, construction, lot, bridge and investor loans

Pros

  • Borrowers are assigned a loan officer to work with via phone, email or text
  • Ability to customize mortgage (e.g., with or without points or closing costs)
  • Potential borrowers receive rate quote within 13 seconds, on average, after initial online inquiry

Cons

  • Brick-and-mortar locations are limited to Ohio
  • Some questions on the initial rate quote application may be difficult for new borrowers to accurately answer, such as credit score range, down payment amount and home purchase price, or fixed- or adjustable-rate mortgage

Find your mortgage match

Get paired with your best mortgage offers in 2 minutes or less.

CFBank overview

Loan types

  • Conventional
  • Jumbo
  • No money down
  • Interest-only
  • Construction
  • Lot
  • Bridge
  • Investor loans

Lender fees

There are no underwriting or origination fees. Borrowers pay appraisal report fee and credit report fee.

Minimum borrower requirements

CFBank follows Freddie Mac underwriting guidelines. This means that for a conventional loan, borrowers should have a credit score of at least 620 (CFBank prefers 640) and at least 3 percent for a down payment. A down payment of less than 20 percent will result in private mortgage insurance (PMI). Freddie Mac guidelines also specify a debt-to-income ratio (DTI) of 45 percent or less.

Get started with CFBank

Borrowers can apply online.

Hours

Monday - Friday: 9 a.m. - 5 p.m. EST Saturday: Branch hours vary Sunday: Closed

CFBank consumer rating and reviews

4.6 reviews
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91% recommended

Customer Service Rating

Knowledge
4.7
Level of service
4.6
Professionalism
4.7
Responsiveness
4.6
150 out of 162 rates honored
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(162 reviews)
5 Star
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1 Star
142
4
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13

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 162 Reviews
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John Lenahan
15241 Southern Martin Street, Winter Garden, Flori

7/3/2020

Very Satisfied with Service

Angelo Tomasone was very responsive to my initial inquiry regarding a mortgage refinance of our Central Florida home. When I was still on the fence, he proactively followed up with me to provide a more appealing refinance package with a very attractive interest rate and reasonable fees. Mr. Tomaso...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ryan W.
Brighton, MI

6/30/2020

Could not have gone any smoother

Nancy, Quinn, and team are 5 star AWESOME! This is the second time I've worked with Nancy and she is prompt, patient, and easy to work with. All my questions were answered thoroughly and quickly. The refinance process could not have gone any better. Oh, and she also beat the best rate I could fi...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Al from Northern California
Northern California

6/23/2020

Great Experience - Fast, Professional, Accurate

I had never heard of CF Bank before I found them on BankRate.com. I worked with Monica F. as their Loan Officer. The rate was great and their process only took about 3 1/2 weeks. Everything they said, came to happen. No surprises. What else could you ask for in trying to refinance?

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Bruce K
Ridgefield, WA

6/23/2020

Good experience, kept informed along the process

Everything went very smoothly, very responsive to emails and calls. Kept me informed at every step of the process.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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JBTampa
Tampa, FL

6/18/2020

Great Process. Went very smoothly

Tony Collier was a joy to work with. Very easy and explained everything very well. Would def work with them again.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ali
Illinois

6/16/2020

Great Communication

The entire process was very smooth. The team at CF Bank was very responsive and quickly communicated throughout the refi process.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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M.H.SHAIKH
ALBANY, CA.

6/2/2020

Great Experince

Mason was very responsive and Knowledgeable. My refinance was done very quickly and hassle free.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Jason H.
Michigan

6/2/2020

Smooth, responsive, easy

Glad to work with Debbie. She was responsive to questions, the process was smooth, and closing was generally easy.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Kevin Hamilton
Saint Johns, Fl

5/30/2020

Fast and Easy

Dylan walked me through my options for my refinance and we settled on best loan for me. Great rate and low cost. When I had questions, which were few as the process was seamless, he responded quickly. Loan closed four weeks from day of initial contact. I couldn’t be happier!!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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paul
nashville

5/22/2020

5 star

Daniel Keffer (mortgage banker) and Stacey Call (Sr loan processor) did an excellent job on a refi loan. They are busy like all mortgage brokers are at present, but always promptly responded when contacted. The loan took longer than the 45 day rate lock, so Daniel extended the lock with no extra cha...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes