Amica Insurance review 2020: car, home, renters and life

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Amica was founded in 1907, is one of the oldest car insurance companies in the United States. Throughout its long history, the Rhode Island-based company has offered auto, home and other types of insurance to its customers through a network of offices across the country.

Since the company began selling insurance over 100 years ago, Amica seems to have learned a lot. With stellar customer reviews across the board, you can rest easy knowing that when you choose Amica, you’re choosing good service and a quality insurance product. In fact, in its mission statement, Amica says, “Building trust and fostering lasting relationships are the essence of who we are and a fundamental part of our company values.”

Amica auto insurance

As the oldest mutual insurer of automobiles in the U.S., Amica has been providing car insurance to drivers for over a century. Car insurance from Amica includes basic bodily injury and property damage liability coverage to meet state requirements. The provider also offers a selection of additional coverage options to help cover damages to you, your passengers or your vehicle.

Type of coverage

Your Amica Insurance quote will depend on the coverage options and amounts you choose. The coverage options from Amica include:

  • Medical payments
  • Personal injury protection
  • Uninsured/underinsured motorist property damage and bodily injury
  • Collision and comprehensive coverage
  • Roadside assistance
  • Glass coverage
  • Rental reimbursement
  • Platinum Choice Auto®: An all-in-one comprehensive insurance package

We should also mention that Amica offers some very unique coverages, like:

  • Free lock replacement if you lose your keys
  • Free repair if your airbag deploys in an accident
  • No depreciation for a complete loss of a new vehicle
  • Lost wage coverage if you have to go to court for a claim
  • $1,000 for bail bonds

Discounts

Saving money on car insurance is important to a lot of drivers. Ask about discounts when getting an Amica insurance quote. Some of the discounts offered include:

  • Loyalty discount
  • Multi-line for multiple Amica policies (e.g., home insurance, auto insurance)
  • Claim-free
  • Multiple autos
  • Homeownership
  • Legacy (Family) discount
  • Paid in full
  • AutoPay
  • E-discount for receiving policy information electronically
  • Student away at school
  • Good student

In addition to standard auto insurance, Amica Insurance also offers dividend policies. While these policies usually cost more upfront, you get paid dividends on them over time. This can help you keep your overall auto insurance cost down. It’s worth talking to an Amica insurance agent about how a dividend policy could work for you.

Amica home insurance

Home insurance is one of Amica’s most popular insurance products. In J.D. Power’s 2019 U.S. Home Insurance Study, Amica earned the top placement, with a perfect 5-star rating for overall customer satisfaction. With Amica home insurance, you’re getting a high level of coverage, with exceptional customer service, at a competitive price.

Types of coverage

In addition to basic coverages, you can customize your Amica home insurance with additional coverage, including:

  • Dwelling replacement coverage to help replace your home if the cost is more than your basic coverage
  • Coverage for other structures on your property
  • Loss of use coverage
  • Personal property replacement coverage
  • Valuable items coverage to protect high-value items like fine jewelry or antiques
  • Catastrophic coverages for losses due to natural disasters like earthquakes or floods
  • Identity fraud expense coverage
  • Home business coverage

Discounts

To save money on your home insurance from Amica Insurance Company, you can take advantage of some of their home insurance discounts:

  • Loyalty
  • Multi-line for homeowners with multiple policies (e.g., auto insurance) through Amica
  • Claim-free
  • AutoPay
  • E-discount when you sign up to receive policy information electronically
  • Safety discounts for alarm systems and automatic detection devices
  • New or remodeled home credit

Like with auto insurance, Amica Mutual offers a dividends home insurance policy. Ask an Amica agent about how a dividends policy can pay you back over time.

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Amica renters insurance

If you haven’t purchased a home yet, Amica can still help you protect your space. You can insure all of the personal property you store in your apartment (and take with you into the world) and cover your personal liability with renters insurance. Amica’s standard policies also include loss of use coverage, which can help with expenses like hotel and restaurant costs if your rental becomes uninhabitable as the result of a covered cause.

Types of coverage

Additionally, Amica renters insurance policies can include coverage like:

  • Full personal property replacement coverage
  • Protection for smart devices and laptops
  • Additional personal property coverage (i.e., scheduled coverage) for high-value items
  • Identity fraud protection

Discounts

Although renters insurance is generally affordable, you probably want to keep the cost of your coverage as low as possible. Amica offers discounts like:

  • Loyalty
  • Multi-line (e.g., bundle your renters policy with auto insurance from Amica)
  • Claim-free
  • E-discount
  • AutoPay

Talking to an Amica agent can help you choose the right level of coverage and secure every possible discount.

Amica life insurance

If you’re in the market for life insurance, Amica has you covered. The company offers two types of life insurance, depending on your needs. Whether you’re getting married, welcoming a baby or planning for retirement, a life insurance policy from Amica is a great investment.

Buying life insurance for the first time can be confusing, especially if you aren’t sure how much coverage you need. We recommend using Amica’s free life insurance calculator to determine the amount of coverage that is right for you.

Types of coverage

Amica offers term life and whole life insurance policies. The term life insurance policies have a guaranteed premium and are available in 10-, 15-, 20-, 25- or 30-year policies. All of Amica’s term life policies also have guaranteed level protection, which means your coverage won’t decrease as you get older. You also have the option to convert your term life policy into a whole life policy whenever you want.

Amica’s whole life insurance policies provide permanent coverage with cash value. The whole life policies come with a guaranteed level premium and guaranteed level protection for the duration of the policy. Amica’s whole life insurance policies are competitively priced and they offer discounts for larger-sized policies. If you’re in excellent health and live a generally risk-free lifestyle, you can also qualify for Amica’s premier select rates.

Amica ratings, reviews, customer satisfaction and complaints

When it comes to ratings and reviews, Amica Insurance Company shines. In 2019, J.D. Power awarded Amica Mutual the top prize in both their U.S. Auto Claims Satisfaction Study and their U.S. Home Insurance Study.

In the auto claims study which gathered consumer Amica auto insurance reviews, Amica scored a perfect five out of five in overall satisfaction, first notice of loss, estimation of process, claim servicing and settlement. In home insurance, Amica earned perfect marks for overall satisfaction, policy offerings, billing process and policy information, interaction and claims. Amica was ranked the eighth best mid-size insurance provider in J.D. Power’s 2020 Insurance Shopping Study.

Although Amica did not appear on J.D. Power’s list of the top life insurance companies, other rating organizations have confirmed that Amica’s life insurance policies are top-notch. Consumer Affairs gave Amica life insurance a 4 out of 5 star rating, based on almost 30 reviews. Many customers say they are more than satisfied with the customer service, premiums and claims handling process.

Amica insurance customer service is one of the major drivers of the company’s success. The company is A+ rated by the Better Business Bureau (BBB), which collects and organizes customer complaints so consumers can feel confident choosing quality businesses. Amica is also a BBB accredited business, first accredited by the BBB as far back as 1957. This means Amica meets the BBB’s fairly stringent accreditation standards, which include transparency, trustworthiness, honest advertising and responsiveness. As of 2020, Amica has only 75 BBB complaints.

The ability to pay for claims made by customers is of great importance for insurance providers. Amica holds an A+ (superior) rating and stable outlook from AM Best. For over a century, AM Best has provided rating services indicating the financial strength of companies so consumers like you can rest easy knowing that if you invest your money in a product from that company, they aren’t likely to go under and leave you hanging. With an A+ rating and stable outlook, you can count on your Amica insurance claim being paid out.

Organization & Rating Type Amica Rating
AM Best A+
Better Business Bureau (BBB) A+
J.D. Power 2019 (Auto) 5 out of 5
J.D. Power 2019 (Home) 5 out of 5
J.D. Power 2019 (Insurance shopping study) 4 out of 5
J.D. Power 2020 (Insurance Shopping Study) 861/1,000

Reasons Amica is a great option

Amica is a great insurance option due to their commitment to customer satisfaction and great coverage options. If you’ve been looking for top-tier claims servicing and coverage options, look to Amica Insurance Company. Its triumph in the two major J.D. Power insurance studies showcases its quality customer service.

Your Amica insurance quote is based on individual factors, like your vehicle and driving history for auto insurance and your home’s location and age for home insurance. Get a quote online or over the phone to see what your personalized policy or policies will cost.

Amica also features an app for home, auto and renters insurance that allows you to take claims pictures and track claims status.

For life insurance, you can’t beat Amica’s low rates. According to the website, you can purchase a term life insurance policy for as low as $9.84 a month. You can get a quote instantly online, and then submit your application within the same day. There’s no need to contact an agent.

Insurance policies from Amica are best suited for people looking for excellent service along with their personalized policies. Bundle your home, renters or life and auto insurance together to see savings, and don’t forget to ask your Amica agent about discounts.

Additional policies offered by Amica

Amica offers a variety of additional policies, including these coverages:

  • Condo
  • Marine
  • Motorcycle
  • Umbrella
  • Small business
  • Weddings and events
  • Flood

Amica also offers retirement products like annuities and IRAs.

Frequently asked questions

Does basic Amica home insurance protect against floods?

As typical with flood insurance, a standard home insurance policy from Amica doesn’t cover damages from floods. Fortunately, Amica does offer both catastrophic coverage as an add on to your home insurance policy and standalone flood insurance policies.

How long does it take to get payment for Amica insurance claims?

Once all necessary information is received, Amica says it attempts to send out claims payment for its auto insurance claims within two business days. This information isn’t available on the home insurance FAQs of their site, though, so talk with your agent about what to expect if you have a home or renters insurance claim.