Vermont Mutual Insurance review 2020: Home & car

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Vermont Mutual Insurance is one of the oldest property and casualty insurance providers in the country. The company was founded in 1828 and has maintained a headquarters in the state capital of Montpelier for over 190 years.

Today, Vermont Mutual offers a variety of insurance products, including home and auto insurance. Policies are available in Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island and Vermont, but policy availability varies by state.

Vermont Mutual car insurance

Car insurance through Vermont Mutual is available in Massachusetts, Maine, New Hampshire and Vermont. Unfortunately, the company does not include much information about its personal auto insurance policies online. Prospective customers are directed to contact an independent agent to learn more about Vermont Mutual auto insurance coverage.

Types of coverage

Vermont Mutual does not disclose what types of coverage are included with its auto insurance policies. However, these coverage options may be available:

  • Full coverage: Most insurance companies offer full coverage insurance, which includes collision, comprehensive, liability and medical payments coverage.
  • Uninsured/underinsured motorist coverage: Uninsured/underinsured motorist coverage protects drivers if they get into an accident with someone who does not have insurance or does not have enough insurance to cover their full liability.
  • Personal injury protection: Personal injury protection (PIP) is often required in no-fault states. It covers drivers’ medical bills after an accident, regardless of who caused the crash.
  • Roadside assistance: Roadside assistance offers basic roadside car repairs, as well as towing, fuel delivery, battery replacement, locksmith services and more.
  • Gap insurance: For leased and financed cars, gap insurance covers the difference between a car’s value and the remaining loan balance, if the vehicle is totaled.

Check directly with Vermont Mutual for specific information.

Cost of Vermont Mutual car insurance

Vermont Mutual auto insurance policies are more expensive than the statewide average rate, but not by much. On average, drivers pay $1,027 per year for full coverage insurance and $320 per year for minimum coverage insurance with Vermont Mutual. For comparison, the average cost of car insurance in Vermont is $975 for full coverage and $256 for minimum coverage.

Minimum coverage Full coverage
$320 $1,027

Discounts

Vermont Mutual offers car insurance discounts, but the full list of discounts is not available online. To learn more about the discounts, prospective customers should contact an independent agent.

Vermont Mutual home insurance

New England homeowners can get comprehensive home insurance coverage through Vermont Mutual. In addition to standard coverage, the company offers Homeowners Broadening Endorsement policies, which include supplementary coverage for personalized protection. There are three levels of coverage—Enhanced Amendment, Advanced Amendment and Elite Endorsement—that offer more coverage and additional savings opportunities. Prospective customers should contact an agent to find out which policy provides the right coverage for their needs and budget.

Types of coverage

Here are the types of coverage available with a Vermont Mutual home insurance policy:

  • Basic coverage: Vermont Mutual sells basic home insurance coverage, which includes dwelling, personal property, liability, medical payments and loss of use coverage.
  • Home business endorsement: The home business endorsement from Vermont Mutual includes coverage for home business equipment, and may also cover lost business income if the home is damaged in a covered peril.
  • Home systems protection: Home systems protection provides up to $50,000 in coverage for equipment, systems and appliances that get damaged by a covered peril. This coverage also applies to computers and tablets.
  • Underground service line coverage: Homeowners can purchase underground service line coverage to protect service lines from damage.
  • Homeowners Broadening Endorsements: The Enhanced Amendment, Advanced Amendment and Elite Endorsement policies include various coverages, such as debris removal, valuables theft coverage, water backup coverage, identity fraud coverage and more.

Discounts

Vermont Mutual does not mention any home insurance discounts on its website. Ask an agent for details.

Vermont Mutual ratings, reviews, customer satisfaction and complaints

Organization Vermont Mutual rating
AM Best A+
Better Business Bureau (BBB) A+
NAIC Company Complaint Index 1.04 (higher than average complaints)

Vermont Mutual Insurance ratings are mixed. The company has an A+ rating from AM Best, which indicates superior financial strength. The BBB gives Vermont Mutual an A+ rating as well, but the company has an average rating of 1.18 out of 5 stars, based on 11 customer reviews. In terms of customer complaints, Vermont Mutual is only slightly above the industry average, according to the National Association of Insurance Commissioners’ (NAIC) Company Complaint Index.

Reasons why Vermont Mutual is a great option

Vermont Mutual Insurance is a great option for New Englanders who are looking for a local insurance company. Local providers tend to have better customer service than national providers, and the experience is more personalized. Vermont Mutual serves more than 300,000 policyholders, which is impressive for a regional insurance provider.

Homeowners will appreciate Vermont Mutual’s robust and comprehensive coverage. The Homeowners Broadening Endorsement policies fill gaps in basic coverage, allowing homeowners to customize a policy that fits their specific needs. The only downside is that the company does not disclose which discounts it offers, if any.

Drivers who are shopping for auto insurance, however, should consider looking at a different provider. Vermont Mutual auto insurance coverage is basic, and the policies are more expensive than average. Additionally, the company lacks many of the online tools and resources that larger providers offer, like a mobile app and online quotes.

Overall, Vermont Mutual Insurance is not a bad option for auto and home insurance. However, prospective customers should not rely on the website to gather information about its policies. Individuals who are interested in Vermont Mutual should contact an independent agent to find out if this provider has the coverage and discounts they are looking for.

Additional policies offered by Vermont Mutual

In addition to home and auto insurance, Vermont Mutual offers the following insurance policies:

  • Dwelling fire insurance
  • Valuable items insurance
  • Inland marine insurance
  • Personal umbrella insurance
  • Business owners insurance
  • Commercial umbrella insurance

Frequently asked questions

What is the best auto insurance company?

The best car insurance company is different for every driver. It depends on where the driver is located, what type of coverage they need, how much coverage they need, what type of discounts they are looking for, etc.

What is the best home insurance company?

Similar to auto insurance, the best home insurance company varies. Some homeowners are looking for the best customer service, some are looking for the cheapest rates and others are looking for specific coverages. The only way to figure out which home insurance company is the best is to shop around and compare multiple providers.

Is home and auto insurance required?

Auto insurance is legally required in almost every state. The amount of coverage that is required varies by location. Home insurance, on the other hand, is not required. However, most mortgage lenders require homeowners to carry home insurance until their loan is paid off.

Written by
Elizabeth Rivelli
Insurance Contributor
Elizabeth has two years of experience writing for insurance domains such as Bankrate.com, The Simple Dollar, Coverage.com and NextAdvisor, among others. In addition to auto insurance, Elizabeth regularly writes about home insurance, renters insurance and life insurance. She also covers industry trends and general insurance education.