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Vermont Mutual insurance review 2024

Updated May 23, 2024
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At a glance

Bankrate's take

New England policyholders looking for a local company with several insurance coverage options may want to consider Vermont Mutual as their company of choice.

  • Not included in any J.D. Power studies, which makes gauging Vermont Mutual’s customer satisfaction difficult
  • Offers tailored regional experience for its insurance products
  • Low NAIC Complaint Index for both home and auto insurance
  • Discounts offered such as bundling home and auto
Resized

We want to know what you think about Vermont Mutual

Do you have experience with Vermont Mutual? Let us know your thoughts.

Vermont Mutual car insurance review

If you’re shopping for the best car insurance in New England, you may have come across Vermont Mutual. The provider could be a good choice if you live in the New England area, want a regional insurance carrier and prefer to work directly with a local insurance agent. Vermont Mutual car insurance is limited to Maine, Massachusetts, New Hampshire and Vermont.

The carrier offers standard car insurance coverage types like bodily injury liability, property damage liability, comprehensive coverage and collision coverage, among others. Endorsement options and a full list of discount opportunities are not listed online and may vary by state, if available. The company suggests reaching out to one of its local independent agents for more information.

Pros and cons of Vermont Mutual car insurance

When comparing car insurance quotes, it’s important to evaluate the carrier itself. Below are some pros and cons if you’re considering Vermont Mutual car insurance:

Green circle with a checkmark inside

Pros

  • Multi-policy discount could be earned by bundling home and auto insurance
  • Discount opportunities available for insuring more than one car and having vehicle safety features
  • Local agents are available for assistance
Red circle with an X inside

Cons

  • Auto insurance coverage limited to Maine, Massachusetts, New Hampshire and Vermont
  • No mobile app or live chat availability for policy management and questions
  • Claims office is not open 24/7, though there is a phone number for after-hours claims reporting
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Vermont Mutual car insurance cost

Full coverage car insurance from Vermont Mutual Insurance costs an average of $1,440 per year while minimum coverage costs $279 per year, according to Bankrate’s analysis of annual premiums sourced from Quadrant Information Services. For comparison, the national average cost of car insurance is $2,311 per year for full coverage and $640 per year for minimum coverage. However, individual insurance rates are based on numerous factors and will vary per situation, especially if you are looking for cheap car insurance. The table below compares Vermont Mutual’s average annual full coverage premiums to the national average based on a variety of scenarios to give you a better starting point in your search.

How much is Vermont Mutual car insurance?

Driving record plays an integral role in determining car insurance rates, which is why car insurance costs can vary from driver to driver. Receiving a speeding ticket or being involved in an at-fault accident could significantly raise rates for years to come. Receiving a DUI citation is one of the most serious driving infractions you can receive, and although these average car insurance rates have been included, there is no guarantee Vermont Mutual will accept drivers with a DUI. If you have a DUI conviction, you may need to contact Vermont Mutual directly to see if you are able to get a car insurance quote.

Good driver, good credit
Vermont Mutual full coverage premium
$1,440
National full coverage premium
$2,311
Vermont Mutual full coverage premium
$1,697
National full coverage premium
$4,261
Vermont Mutual full coverage premium
$1,962
National full coverage premium
$2,789
Vermont Mutual full coverage premium
$2,655
National full coverage premium
$3,299
Vermont Mutual full coverage premium
$3,904
National full coverage premium
$4,426
*All rates displayed are average annual rates.

Vermont Mutual car insurance quotes by age

A driver’s age and years of driving experience can also influence car insurance rates. Teen drivers and newly licensed drivers may be more likely to get into accidents compared to older drivers due to their lack of experience, and as such, typically face higher car insurance rates than other age groups.

Keep in mind that in Massachusetts — one of the states served by Vermont Mutual — insurers are not allowed to use your age as a factor in determining your car insurance rate. Years of driving experience, however, are allowed to be used, so younger drivers may not see much savings compared to other states.

Vermont Mutual full coverage premium
$3,842
National full coverage premium
$4,974
Vermont Mutual full coverage premium
$3,839
National full coverage premium
$4,280
Vermont Mutual full coverage premium
$4,252
National full coverage premium
$4,697
Vermont Mutual full coverage premium
$1,927
National full coverage premium
$2,930
Vermont Mutual full coverage premium
$1,457
National full coverage premium
$2,500
Vermont Mutual full coverage premium
$1,440
National full coverage premium
$2,311
Vermont Mutual full coverage premium
$1,345
National full coverage premium
$2,080
Vermont Mutual full coverage premium
$1,440
National full coverage premium
$2,311
Vermont Mutual full coverage premium
$1,345
National full coverage premium
$2,080
*All rates displayed are average annual rates. Rates are based on our good driver profile, with 16- and 18-year-old drivers added to their parents’ policy.

Compare Vermont Mutual car insurance rates

Car insurance rates can vary significantly based on a number of factors, including the insurer, the coverage options selected and the driver's personal profile. Vermont Mutual offers competitive rates that may be favorable when compared to other major insurers, particularly for both full and minimum coverage options. This section introduces a table that compares Vermont Mutual's rates against those of other well-known insurance companies, providing a clear picture of where it stands in the market for auto insurance costs.

Company Avg. full coverage premium Avg. min coverage premium
$1,440
$279
$2,624
$827
$2,055
$649
$2,892
$861
$2,016
$561
$1,950
$702
$2,222
$748
$1,895
$494
$1,901
$719
$1,696
$440
$1,950
$702
$2,222
$748
$1,895
$494
$1,901
$719
$1,696
$440
*All rates displayed are average annual rates.

Vermont Mutual customer satisfaction

Insurance companies are often rated by third-party agencies, such as J.D. Power, for customer satisfaction and experience. As a smaller insurer, Vermont Mutual may not be as well-studied as some larger carriers. However, it received an A+ (Superior) rating from AM Best for financial strength, which indicates the company’s past ability to meet financial obligations, including claims.

Vermont Mutual auto insurance customer complaints

The National Association of Insurance Commissioners (NAIC) tracks complaints from consumers for each insurance company as it compares other insurance carriers by rating each company on a complaint index. The baseline of 1.0 represents the average number of complaints. A company with an NAIC rating above one has received an above-average number of complaints for an insurer of its size. A score below one means the insurance carrier receives fewer complaints than the average.

Over the past several years, Vermont Mutual has had a commendable NAIC rating for private passenger auto complaints.

Vermont Mutual car insurance discounts

Vermont Mutual offers some standard discount opportunities, although not all are listed on its website. Some common auto insurance savings are available, but a local Vermont Mutual auto insurance agent may be able to help you identify a full list of available discounts.

  • Safety/security equipment discount: If you carry an auto insurance policy with Vermont Mutual, you can get a discount for installing certain safety or security equipment, such as anti-theft devices or airbags.
  • Multiple vehicle discount: Drivers can get a discount on their insurance policy if they have multiple vehicles on their plan.
  • Multiple policy discount: Customers who bundle their home and auto insurance policies with the company may save. However, this discount is limited to states where Vermont Mutual writes both auto and home policies: Massachusetts, Maine, New Hampshire and Vermont.

Get personalized auto insurance quotes

Answering a few quick questions to check your availability with Vermont Mutual
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Advertising disclosure
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.

Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

Vermont Mutual home insurance review

Vermont Mutual did not make our list of best home insurance companies, due in part to its small regional size. However, it could be a good choice for New England homeowners exploring insurer options and comparing quotes, especially those who want a company with regional service history and local agents.

Compared to larger companies, the home coverage from Vermont Mutual is relatively basic, but there are a few endorsements that you could add to personalize your coverage. Vermont Mutual has three levels of its Home Broadening Endorsements, each of which comes with its own set of added coverage to the base home insurance policy. By adding an expanded coverage level, homeowners could benefit from add-ons such as debris removal, identity fraud and other coverage types, depending on the package. Talking with an agent may help you gather more information about the endorsements available.

Pros and cons of Vermont Mutual home insurance

Vermont Mutual homeowners insurance could be a great fit for some. Here are some advantages and disadvantages of the company to consider when making your decision.

Green circle with a checkmark inside

Pros

  • Home Business Endorsement available for those who run their own business from home
  • Depending on the type of endorsement package selected, a home policy could include coverage for home systems and underground service lines
  • Local agents available for assistance
Red circle with an X inside

Cons

  • Quoting not available online
  • Limited state availability
  • All available home insurance discounts not advertised
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Vermont Mutual home insurance cost

On average, Vermont Mutual home insurance costs $827 per year for a policy with $300,000 in dwelling coverage. In comparison, the national average cost of home insurance is $2,230 per year for the same amount of coverage. The size of your home, its location and other features could cause your home insurance rates to vary from these estimates below, especially if you are looking for cheap home insurance. That said, budget-minded homeowners may be attracted to Vermont Mutual’s low average rates:

$150K dwelling
Vermont Mutual average premium
$511
National average premium
$1,354
$300K dwelling
Vermont Mutual average premium
$827
National average premium
$2,230
$350K dwelling
Vermont Mutual average premium
$943
National average premium
$2,490
$450K dwelling
Vermont Mutual average premium
$1,171
National average premium
$3,020
$750K dwelling
Vermont Mutual average premium
$1,871
National average premium
$4,451
*All rates displayed are average annual rates.

Compare Vermont Mutual homeowners insurance rates

Homeowners insurance rates can differ widely depending on the insurance company, with each insurer using its own criteria to determine premiums. Vermont Mutual's rates are positioned to be competitive when measured against other major insurers and are compared in the following table to help illustrate how these rates stack up against the national average. This comparison can help provide homeowners with a clearer understanding of how Vermont Mutual might fit into their budgetary and coverage needs.

Company Avg. annual premium Difference compared to national average
$827
- $1,403
$1,854
- $376
$1,959
- $271
$1,452
- $778
$2,325
+ $95
$1,681
- $549
$3,521
+ $1,291
$1,594
- $636
Progressive
$2,369
+ $139
$1,827
- $403
$1,681
- $549
$3,521
+ $1,291
$1,594
- $636
Progressive
$2,369
+ $139
$1,827
- $403

Vermont Mutual customer satisfaction

Understanding customer satisfaction through third-party ratings is crucial when evaluating insurance companies. While Vermont Mutual is not rated by J.D. Power, which is known for its detailed customer satisfaction surveys across various interactions with insurance providers, other measures of reputation and service quality can be considered. These include financial stability ratings from agencies like AM Best, customer reviews and complaint ratios from the NAIC, which together provide a broad picture of customer experiences and the insurer's ability to meet claims obligations.

Vermont Mutual home insurance customer complaints

Vermont Mutual’s homeowners insurance has fared just as well as its auto insurance on the complaint index; in the past three years, the company has not recorded an above-average index, indicating its home insurance customers are generally satisfied with their experience.

Vermont Mutual home insurance discounts

Unfortunately, Vermont Mutual does not list any home insurance discounts on its website. Local agents will likely have more information about the discounts offered — if any — in your area. In order to get a better picture of what discounts are available, you will need to contact an agent.

Get personalized home insurance quotes

Answering a few quick questions to check your availability with Vermont Mutual

Location-Icon
Your information is kept secure

Powered by Coverage.com (NPN: 19966249)

Advertising disclosure
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.

Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

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Compare Vermont Mutual with other insurers

If you want to compare other providers to Vermont Mutual, it may be helpful to consider the following list of carriers.

Badge 1 Featured

Vermont Mutual

Vermont Mutual
Not scored
Info

Amica

Amica
Rating: 4.6 stars out of 5
4.6
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Cost & ratings

Rating: 4.4 stars out of 5
4.4

Coverage

Rating: 5 stars out of 5
5.0

Support

Rating: 4.4 stars out of 5
4.4

Nationwide

Nationwide
Rating: 4.2 stars out of 5
4.2
Caret Down

Cost & ratings

Rating: 4.3 stars out of 5
4.3

Coverage

Rating: 3.9 stars out of 5
3.9

Support

Rating: 4.2 stars out of 5
4.2
OVERVIEW
Info
With highly rated customer service scores from J.D. Power, and high AM Best and Standard & Poor’s (S&P) financial strength ratings, Amica could be a strong option for insurance coverage, while allowing you to keep your insurance local. The carrier is headquartered in Rhode Island, but available nationwide (except Hawaii).
If you’re looking for a company with more products and services than Vermont Mutual, Nationwide may be worth considering. The carrier offers both insurance and financial products for more complete financial planning and is available in a much broader coverage area.
STANDOUT FEATURES
Info
Online Reviews
Robust online claim center
Dollar
Dividend policies available
Loan
Loyalty discount
Auto Car Guides
Numerous policy endorsements
Loan
A variety of discounts
Business
Local agents available
AVG FULL COV. AUTO RATE
Info
$2,860 $1,950
J.D. POWER AUTO SCORE
Info
909/1000 868/1000
AVG HOME RATE
Info
$1,863 $1,681
J.D. POWER HOME SCORE
Info
844/1000 812/1000
AM BEST RATING
Info
A+(Superior) A+(Superior)
Bankrate logo

Why you can trust Bankrate

Read our full methodology

Our insurance editorial team includes licensed agents with decades of combined experience, and we used our intimate knowledge of the industry to conduct this in-depth Vermont Mutual insurance review.

46

years of industry expertise

122

carriers reviewed

34.5K

ZIP codes examined

1.2M

quotes analyzed

Is Vermont Mutual a good insurance company?

Our insurance editorial team considers various data points and aspects of customer experience when reviewing providers, as well as our knowledge of more than 100 other insurance companies that we assessed. Bankrate’s Vermont Mutual Insurance review reveals that it may be the right choice for those who live within the carrier’s coverage areas and want to work exclusively with a local agent. For a personalized overview of its coverage options and discounts for home and car insurance, it may be best to reach out to an agent, as its website does not provide much information.

Customers who prioritize a digital experience and 24/7 customer service may not find Vermont Mutual to be a good fit. Its limited third-party reviews for customer satisfaction also mean that interested policyholders may need to do a little legwork and talk to other customers to determine if Vermont Mutual is the best car insurance company for their needs.

What are real-life customers saying about Vermont Mutual?

To provide a comprehensive view of customer experiences with Vermont Mutual, we have gathered insights from real users on Reddit. It's important to note that due to Vermont Mutual's more localized and niche market presence, online reviews are less prevalent compared to larger, national insurers. This can make gathering a wide array of opinions more challenging. However, the feedback we have found offers valuable perspectives on their services and customer satisfaction.

Reddit reviews

Reddit users generally express satisfaction with Vermont Mutual, highlighting the company's fair and timely claims process and competitive rates. One user recounts a positive experience with a claim on both private and commercial vehicles, rating the company a solid "B." Another user praises Vermont Mutual as the only insurance company they like and respect. Comments also frequently mention that Vermont Mutual offers better rates than national carriers and that its representatives are well-acquainted with the regional nuances, which can be beneficial for local policyholders.

Vermont Mutual company details

  • Phone number: 1-802-223-2341
  • Payment address: Vermont Mutual Insurance Group, 89 State Street, P.O. Box 188, Montpelier, Vermont 05601-0188
  • Website: vermontmutual.com

State availability

Vermont Mutual car insurance is available in only a few states: MA, ME, NH and VT.  Home insurance and other products are available in CT, MA, ME, NH, NY, RI and VT.

Vermont Mutual tools and benefits

  • Home business endorsement: Vermont Mutual gives the option to cover your home business under your homeowners policy.
  • Homeowners broadening coverages: The company gives comprehensive home coverage options that include appliance repairs, water backup and debris removal.
  • Renters insurance: For those renting and looking to cover their personal property and add liability coverage, Vermont Mutual offers renters insurance policies.
  • Umbrella insurance: Vermont Mutual customers can get additional insurance coverage by purchasing an umbrella insurance policy to cover personal assets.
  • Dwelling fire insurance: Get insurance coverage specifically for fires that happen at home.
  • Insurance coverage for valuable items: If you have fine jewelry or valuable art, you can cover these items with Vermont Mutual’s Inland Marine coverage.
  • Business insurance: Vermont Mutual offers multiple commercial insurance policy options, as well. These include commercial businessowners, inland marine and umbrella insurance for businesses.

Frequently asked questions about Vermont Mutual

Methodology

Bankrate utilizes Quadrant Information Services to analyze June 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region.

Auto

Quoted rates are based on a single, 40-year-old male and female driver with a clean driving record, good credit and the following full coverage limits:

  • $100,000 bodily injury liability per person
  • $300,000 bodily injury liability per accident
  • $50,000 property damage liability per accident
  • $100,000 uninsured motorist bodily injury per person
  • $300,000 uninsured motorist bodily injury per accident
  • $500 collision deductible
  • $500 comprehensive deductible

To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. Our base profile drivers own a 2022 Toyota Camry, commute five days a week and drive 12,000 miles annually.

These are sample rates and should only be used for comparative purposes.

Age: Rates were calculated by evaluating our base profile with the ages 16-60 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts.

The rates for drivers ages 16-20 added to their parents' policy reflect the good student and driver's training discounts applied. The rates for drivers aged 16-20 on their own policy do not include the good student and driver's training discounts. Additionally, 25-year-old rates are based on the driver as a renter and 30+ on the driver as a homeowner.

Incidents: Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), single speeding ticket, single at-fault accident and single DUI conviction.

Credit-based insurance scores: Rates were calculated based on the following insurance credit tiers assigned to our drivers: “poor, average, good (base) and excellent.” Insurance credit tiers factor in your official credit scores but are not dependent on that variable alone. Four states prohibit or limit the use of credit as a rating factor in determining auto insurance rates: California, Hawaii, Massachusetts and Michigan.

Homeowners

Quoted rates are based on married male and female homeowners with a clean claim history, good credit and the following coverage limits:

  • Coverage A, Dwelling: $150,000, $300,000, $350,000, $450,000, $750,000
  • Coverage B, Other Structures: $15,000, $30,000, $35,000, $45,000, $75,000
  • Coverage C, Personal Property: $75,000, $150,000, $175,000, $225,000, $375,000
  • Coverage D, Loss of Use: $30,000, $60,000, $70,000, $90,000, $150,000
  • Coverage E, Liability: $500,000
  • Coverage F, Medical Payments: $1,000

The homeowners also have a $1,000 deductible, a $500 hail deductible and a 2 percent hurricane deductible (or the next closest deductible amounts that are available) where separate deductibles apply.

These are sample rates and should be used for comparative purposes only. Your quotes will differ.

Written by
Ashlyn Brooks

Ashlyn Brooks is a finance writer with more than half a decade of experience, known for her knowledge in areas such as taxes, insurance, investing, retirement, finance news, and banking products.

Edited by Editor, Insurance