Westfield insurance review 2023
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At a glance
Cost & ratings
Cost & ratings
About Bankrate Score
Westfield might be a good choice if you value working with local agents or have a farm to insure. The company is only available in 10 states, though, and its digital tools aren’t as functional as those of its competitors.
Several different product lines including farm and agribusiness insurance
Network of local, independent insurance agents
Only available in 10 states
Few third-party ratings
Westfield car insurance
Westfield car insurance could be a good option if you enjoy working with local agents. The company only sells personal car insurance in 10 states: Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, Tennessee and West Virginia. Westfield’s auto insurance product is fairly standard, with only a few add-on options advertised. In addition to standard coverage types, you may be able to add loan/lease coverage (sometimes called gap coverage), trip interruption coverage and replacement cost coverage.
During Bankrate’s Westfield Insurance review, we analyzed the company’s coverage offerings, discounts, availability, digital tools and third-party scores to assign it a Bankrate Score of 3.5 out of a possible 5.0. We don’t consider Westfield to be one of the best car insurance companies due to its limited offerings and 10-state availability, but it could be worth getting a Westfield car insurance quote if you want to work with a local agent.
Pros and cons of Westfield car insurance
While you’re comparing car insurance rates, you may also want to understand the non-price-related perks and drawbacks of the companies you’re considering. Here are some of Westfield car insurance’s pros and cons:
Can insure multiple types of vehicles on one policy
Has options to insure RVs and campers
Local agents available
Digital tools aren’t as robust as other carriers
No online quotes
Limited state availability
Westfield car insurance cost
The average annual cost of Westfield full coverage car insurance policies is $1,547, compared to the national average cost of car insurance, which is $2,014 for a full coverage policy. The average annual cost of a Westfield minimum coverage policy is $344, whereas nationally, minimum coverage costs $622 per year. If your goal is to find cheap car insurance, it can be helpful to shop around and get quotes from several companies.
Westfield car insurance rates by driving history
Your driving history factors into your car insurance rates in a big way. If you have incidents like tickets or at-fault accidents, you’ll likely pay a higher premium. Bankrate tracks driving history rates and has done so for several years, but we don’t include DUI rates in our assessment of average company rates. This is because not all companies are designed to write coverage for drivers with DUI convictions. If you have a DUI and want a Westfield car insurance quote, talk to an agent about your situation.
Westfield average monthly full coverage premium Westfield average annual full coverage premium National average annual full coverage premium Clean driving history $129 $1,547 $2,014 Speeding ticket conviction $145 $1,743 $2,427 At-fault accident $169 $2,028 $2,854 Westfield average monthly minimum coverage premium Westfield average annual minimum coverage premium National average annual minimum coverage premium Clean driving history $29 $344 $622 Speeding ticket conviction $32 $381 $748 At-fault accident $38 $454 $892
Westfield car insurance quotes by age
In most states, your age also plays a significant role in your premium, with younger drivers paying more. If a young driver can stay on their parents’ policy, though, rates will generally be a bit more affordable. Rates usually decrease over time as long as you’re able to maintain a clean driving record. The rates in the tables below are for drivers with clean records.
Average cost of car insurance for drivers on their parent’s policy
Average cost of car insurance for drivers on their own policy
Westfield car insurance discounts
Westfield car insurance does not advertise specific auto insurance discounts on its website. However, the company does encourage customers to benefit from bundling home and auto insurance. To find out how you could save on car insurance, you may want to contact one of Westfield’s local, independent agents.
Westfield car tools and benefits
Westfield offers an online customer portal called MyWestfield. The portal allows you to check your claim status, access your policy documents and make payments all online. This is a helpful feature, but it’s not all that unique; online portals are fairly common and expected. Westfield does not appear to offer a mobile app for auto insurance.
Westfield home insurance
Westfield could be a good company if you want to bundle your auto and home insurance. The company’s Wespak offering for bundled policies includes some perks, like replacement cost coverage, that you usually have to add as endorsements. Westfield’s endorsements include equipment breakdown coverage and identity theft coverage. Additionally, Westfield also offers coverage options tailored to luxury homes, with programs called Wespak Estate and Estatepak.
These options are helpful, but aren’t all that unique, which is partly why Westfield isn’t one of our picks for best home insurance companies, and its Bankrate Score is a middle-of-the-road 2.4. The company is also only available in the same 10 states where auto insurance is sold, which kept it from obtaining a higher Bankrate Score, along with its lack of third-party reviews.
Pros and cons of Westfield homeowners insurance
Westfield home insurance might be right for some homeowners, but it’s not the right choice for everyone. It’s important to compare home insurance quotes, features, tools and more to make sure a company will work for you. Here are some perks and drawbacks to consider:
Options for high-value homes
Perks for bundling home and auto
Local agents to help you tailor your policy to your specific needs
Only available in 10 states
Fewer endorsements than other carriers
Limited digital tools
Westfield home insurance cost
Westfield home insurance policies cost an average of $1,198 for $250,000 in dwelling coverage, whereas the national average cost of home insurance is $1,428 for the same coverage level. Your rates will vary based on your unique rating factors, including how much coverage you need. Below, we compare Westfield’s average rates to the national average across a range of dwelling limits.
Dwelling coverage limit Westfield average annual premium National average annual premium $150,000 $821 $975 $250,000 $1,198 $1,428 $350,000 $1,541 $1,879 $450,000 $1,863 $2,343 $750,000 $2,815 $3,761
Westfield home insurance discounts
Homeowners shopping for cheap home insurance often turn to discounts as a way to lower their premiums. Westfield does not advertise specific home insurance discounts on its website, but instead offers preferred options when you bundle home and auto. If you’re interested in Westfield home insurance, you can work with an agent to learn what savings opportunities might be available to you.
Westfield home tools and benefits
The MyWestfield online portal is also available for your home insurance policy management.
Westfield customer satisfaction
When shopping for insurance, customer satisfaction is an important metric to consider. We often turn to J.D. Power, a consumer data analytics company, for customer satisfaction ratings, but Westfield is a smaller company, so it wasn’t rated. Luckily, the National Association of Insurance Commissioners (NAIC) is also a useful tool for gauging service levels. The company records customer complaints and assigns each product line a score based on the complaint level. We’ve broken down Westfield’s service level by auto and home insurance in sections below.
One third-party rating that isn’t broken down by product line, though, is financial strength. AM Best gives Westfield an A (Excellent) financial strength rating. This indicates Westfield’s historical ability to pay claims and indicates that the company has been financially stable.
Westfield auto satisfaction
Westfield’s NAIC complaint index for auto insurance is 1.85, well over the baseline of 1.00. This means that the NAIC recorded more complaints than average about Westfield’s private passenger (personal auto) insurance product. This may be concerning if you are considering Westfield car insurance.
Westfield homeowners satisfaction
Westfield home insurance fares better in the NAIC complaint index model, with a score of 0.44, below the baseline. That means that the NAIC received fewer-than-expected complaints about Westfield home insurance and might indicate that the service level is more satisfactory than it is with the auto insurance product.
How to file a claim with Westfield
To report a claim to Westfield, you can:
- Call 1-800-243-0210 and choose option "3" for claims
- From there, use option "1" for roadside assistance
- Use option "2" and then selection "1" for glass-only auto claims
- Use option "2" then selection "2" for all other claims
You can also call 1-877-787-9078 for roadside assistance or 1-800-810-3665. Your Westfield agent may also be able to help you file a claim. Once your claim is filed, a Westfield representative will reach out to you and let you know the next steps.
Westfield’s personal insurance products are only available in 10 states:
- West Virginia
Westfield’s business and surety products are more widely available.
Other Westfield perks worth considering
If you live in a state where Westfield writes policies, you may want to consider the company based on the following perks:
- Agribusiness coverage: Westfield has a complete suite of agribusiness coverage types, including coverage for farming, wholesalers, processors and services.
- Surety bonds: Westfield offers surety bonds in all 50 states. Surety bonds are financial products that oblige the purchaser to pay the principal in accordance with the bond’s terms.
- Closing the Gap podcast: The first-ever podcast for insurance agents, Closing the Gap focuses on actionable tools that agents can use to overcome industry pain points.
- Westfield PhotoQuote: The only mobile app that Westfield offers allows customers to take and submit photos for auto insurance claims. Unfortunately, it doesn’t provide any policy management tools.
Westfield corporate sustainability
This Westfield Insurance review would not be complete without a discussion of the company’s social responsibility. Westfield runs Project SEARCH, a program that helps young adults with disabilities develop the skills they need to find employment in their communities. The company also operates employee resource groups for women, members of the LGBTQ+ community, people of color, persons with disabilities and more. Finally, Westfield partners with various nonprofits in the realms of safety, disaster recovery and family assistance.
Not sure if Westfield is right for you?
After reading our Westfield Insurance review, you may be wondering what other companies you could consider for your insurance coverage. Here are some alternatives you might look into when you’re getting quotes:
Westfield vs. State Farm
State Farm is consistently one of the highest-rated insurance companies on the market. The company offers a network of local agents, a top-notch mobile app and a wide range of coverage options that are available nearly nationwide. However, while State Farm does offer farm coverage, it may not be as robust as Westfield’s. If you’re interested in a farm or agribusiness policy, Westfield might be the better fit.
Learn more: State Farm Insurance review
Westfield vs. USAA
If you’re a member of the U.S. military, a veteran or a qualifying family member, you may want to check out USAA, which offers certain features specifically tailored to military families. The company consistently earns high marks for customer satisfaction, although it doesn’t qualify for official ranking with J.D. Power. Because of USAA’s strict eligibility requirements, this won’t be an option if you aren't affiliated with the military, so you might still want quotes from Westfield and other companies.
Westfield vs. Travelers
If you like Westfield’s agribusiness insurance options but don’t want to purchase a policy from the company, you may want to consider Travelers. Travelers offers agribusiness coverage alongside home and auto insurance. Travelers advertises several endorsements and discounts for both home and auto, which could be appealing if you want to personalize your policy. Travelers does have below-average auto claims satisfaction and home claims satisfaction according to J.D. Power, though, so keep that in mind if you’re getting quotes.
Learn more: Travelers Insurance review
Is Westfield a good insurance company?
Westfield might be a good insurance company for some consumers, but none of its products are particularly robust or unique. If you live in its 10-state personal insurance territory, you might want to get a quote to see if its rates and features align with your needs, but keep in mind that its digital tools are lacking and its auto service registers a high level of complaints.46years of industry expertise122carriers reviewed20.7KZIP codes examined1.2Mquotes analyzed
Bankrate utilizes Quadrant Information Services to analyze 2023 rates for ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates are based on 40-year-old male and female homeowners with a clean claim history, good credit and the following coverage limits:
- $100,000 bodily injury liability per person
- $300,000 bodily injury liability per accident
- $50,000 property damage liability per accident
- $100,000 uninsured motorist bodily injury per person
- $300,000 uninsured motorist bodily injury per accident
- $500 collision deductible
- $500 comprehensive deductible
To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. Our sample drivers own a 2021 Toyota Camry, commute five days a week and drive 12,000 miles annually.
Age: Rates were calculated by evaluating our base profile with the ages 16–60 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts.
The rates for drivers ages 16–20 added to their parent's policy reflect the good student and driver's training discounts applied. The rates for drivers aged 16–20 on their own policy do not include the good student and driver's training discounts. Additionally, 25-year-old rates are based on the driver as a renter and 30+ on the driver as a homeowner.
Incidents: Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), single speeding ticket and single at-fault accident.
- Coverage A, Dwelling: $150,000, $250,000, $350,000, $450,000, $750,000
- Coverage B, Other Structures: $15,000, $25,000, $35,000, $45,000, $75,000
- Coverage C, Personal Property: $75,000, $125,000, $175,000, $225,000, $375,000
- Coverage D, Loss of Use: $30,000, $50,000, $70,000, $90,000, $150,000
- Coverage E, Liability: $300,000, $300,000, $300,000, $300,000, $500,000
- Coverage F, Medical Payments: $1,000
The homeowners also have a $1,000 deductible and a separate wind and hail deductible (if required).
These are sample rates and should be used for comparative purposes only. Your quotes will differ.
Our 2023 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.
Like our previous Bankrate Scores, each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. This year, our 2023 scoring model provides a more comprehensive view, indicating when companies excel across several key areas and better highlighting where they fall short.
- Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, 2023 quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best and the NAIC, were analyzed.
- Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
- Tier 3 (Support): To encompass the many ways an auto and home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.
Tier scores are unweighted to show the company's true score in each category out of a possible five points.On This Page