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Esurance insurance review 2024

Updated Nov 26, 2024
  • At Bankrate, we strive to help you make smarter financial decisions. To help readers understand how insurance affects their finances, we have licensed insurance professionals on staff who have spent a combined 47 years in the auto, home and life insurance industries. While we adhere to strict ,this post may contain references to products from our partners. Here's an explanation of .Our content is backed by Coverage.com, LLC, a licensed entity (NPN: 19966249). For more information, please see our .

At a glance

2.6
Rating: 2.6 stars out of 5
Bankrate Score
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Auto

Rating: 2.6 stars out of 5

2.6

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Cost & ratings

Rating: 2.2 stars out of 5

2.2

Coverage

Rating: 2.5 stars out of 5

2.5

Support

Rating: 3.9 stars out of 5

3.9

About Bankrate Score

Bankrate's take

Backed by major insurer Allstate, Esurance is a fully digital insurance company. While it no longer issues new policies, Esurance was designed to serve customers who want to manage their policies online or through a mobile app. Although Allstate is phasing out Esurance, you can still access the website and receive quotes through Allstate.

  • Strong digital tools and mobile app
  • No longer writing new car or home insurance policies
  • Existing policies managed by Allstate, National General and Encompass
  • Limited options for customizing policies

New

What’s new with Esurance?

Disclaimer: Esurance stopped issuing new insurance policies as of March 2023. Policies issued before that time will continue to be serviced by Esurance. As Allstate works to phase out the Esurance brand, some carrier-specific information in this article is subject to change.

Allstate acquired the Esurance brand in 2011. As of 2019, Allstate had plans to retire the Esurance name and divide policyholders among Allstate or Allstate subsidiary brands. While it took longer than anticipated, Esurance stopped writing new business in March 2023. Drivers looking for car insurance quotes on the Esurance website are redirected to Allstate's quoting system.

As existing Esurance policies come up for renewal, current customers will likely be offered Allstate, National General or Encompass policies, depending on various eligibility criteria. Policyholders are typically notified of their upcoming renewals 45 to 65 days before the renewal effective date. Until then, Allstate announced that existing Esurance policies will still have service through Esurance.

Esurance car insurance review

Esurance was one of the first digital insurance providers. Bankrate’s insurance editorial team’s Esurance review determined that the company is ideal for tech-savvy drivers who prefer to pay their premiums, manage their policies and file claims digitally. However, the carrier does not advertise as many discounts as some other companies and is not considered one of the cheapest car insurance companies.

In addition to standard coverage types, when Esurance was writing new policies, it offered optional rental car coverage, emergency roadside assistance coverage, gap insurance and underinsured/uninsured motorist coverage in select states. Based on our review of Esurance’s car insurance product, we assigned the company a Bankrate Score of 2.6 out of 5.0.

Pros and cons of Esurance car insurance

Comparing company pros and cons may help you narrow down your choices for the best car insurance company for your needs. Here are some of the key perks and drawbacks we identified with Esurance auto insurance:

Green circle with a checkmark inside

Pros

  • Highly-rated mobile app for policy management
  • Easy to get a quote and buy coverage online
  • Backed by Allstate, a highly rated insurer
Red circle with an X inside

Cons

  • No longer writing new business
  • Few add-on coverage types available
  • Fewer advertised discounts than some competitors
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Esurance car insurance cost

According to data from Quadrant Information Services, Esurance car insurance costs an average of $3,706 per year for full coverage and $1,503 per year for minimum coverage. This is significantly higher than the national average cost of car insurance, which is $2,458 per year for full coverage and $678 for minimum coverage.

Although these figures may be useful for comparison purposes, keep in mind that Esurance stopped writing new policies in March 2023. In addition, car insurance rates are highly personalized. Several factors can affect your rates, such as the type of vehicle you drive, your driving history, credit-based insurance score, gender, age and more. Therefore, your actual rate may be higher or lower.

How much is Esurance car insurance?

Insurance companies calculate rates based on the amount of risk you pose and, therefore, your likelihood to file a claim. When requesting a car insurance quote, insurers will likely look at your driving record to help determine your rate. If you have traffic violations on your record, like an at-fault accident or speeding ticket conviction, you will probably pay a higher premium for insurance. What’s more, not all car insurance companies will write policies for drivers with DUI convictions.

In the table below, you can see what the average rates from Esurance were (when the company was actively writing policies) compared to average rates in 2023 nationwide:

Good driver, good credit
Esurance full coverage premium
$3,706
National full coverage premium
$2,458
Esurance full coverage premium
$6,096
National full coverage premium
$4,502
Esurance full coverage premium
$3,460
National full coverage premium
$2,975
Esurance full coverage premium
$5,285
National full coverage premium
$3,508
Esurance full coverage premium
$4,281
National full coverage premium
$4,713
*All rates displayed are average annual rates.

Esurance car insurance quotes by age

Age is another big factor that may impact your car insurance premium. Young drivers, including parents who add a teen driver to their policy, generally pay some of the most expensive rates. That’s because the less experience you have on the road, the more likely you are to file a claim.

In the table below, you can see the average Esurance premium for a young driver on their parents' policy, as well as average rates for drivers in various age groups who have their own policy. Note that rates are for a driver with a clean driving record.

Esurance full coverage premium
$10,792
National full coverage premium
$5,229
Esurance full coverage premium
$10,557
National full coverage premium
$4,501
Esurance full coverage premium
$8,279
National full coverage premium
$4,972
Esurance full coverage premium
$3,707
National full coverage premium
$3,031
Esurance full coverage premium
$3,676
National full coverage premium
$2,622
Esurance full coverage premium
$3,706
National full coverage premium
$2,458
Esurance full coverage premium
$4,114
National full coverage premium
$2,220
Esurance full coverage premium
$3,706
National full coverage premium
$2,458
Esurance full coverage premium
$4,114
National full coverage premium
$2,220
*All rates displayed are average annual rates. Rates are based on our good driver profile, with 16- and 18-year-old drivers added to their parents’ policy.

Compare Esurance car insurance rates

Since car insurance is highly personalized, the cost of insurance varies by insurance company. Each insurance provider offers slightly different coverage, serves unique demographics, weighs factors differently when setting their rates and offers different discounts. Esurance insurance rates are significantly higher than the national average, which could be due to the fact that the company no longer writes its own policies.

$3,706
$1,503
$3,060
$987
$2,418
$706
$3,081
$925
$1,992
$585
$1,934
$697
$2,688
$886
$1,996
$543
$2,127
$767
$1,775
$463
$1,934
$697
$2,688
$886
$1,996
$543
$2,127
$767
$1,775
$463
*All rates displayed are average annual rates.

Esurance customer satisfaction

To assess customer and claims service, our insurance editorial team analyzes data from J.D. Power and the NAIC. J.D. Power conducts studies on auto and home insurance satisfaction, with carriers ranked and assigned a score out of 1,000. Since J.D. Power did not assess Esurance, we looked at the NAIC, which tracks complaints filed against insurance companies and their specific product lines. The NAIC Complaint Index has a baseline of 1.00. An index above 1.00 indicates a company has received more complaints than expected.

Lastly, we look at financial strength ratings from AM Best to assess a company's historical ability to pay claims.

Esurance auto insurance customer complaints

Esurance has a financial strength rating of A+ (Excellent) from AM Best due to its parent company Allstate, but it has more complaints than expected logged with the NAIC. Esurance is not included in recent J.D. Power studies, but its parent company, Allstate, is ranked above average in the 2023 U.S. Auto Claims Satisfaction Study with a score of 882. In the more general 2023 U.S. Auto Insurance Study, Allstate's ranking ranges widely depending on the region.

Esurance car insurance discounts

Discounts may help you save on your car insurance premium, but Esurance only advertises a couple of discounts on its website. These include:

  • DriveSense telematics discount: Policyholders may earn an automatic discount for signing up for Esurance's DriveSense telematics program, as well as a potential discount for safe driving habits recorded by the app. DriveSense is only available in 35 states.
  • Bundling discount: Esurance may also extend a bundling discount for policyholders who have an auto insurance policy and a motorcycle or renters insurance policy.
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Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

Get personalized auto insurance quotes

Answering a few quick questions to check your availability with Esurance
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Advertising disclosure
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.

Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

Esurance home insurance review

Esurance's website has limited information about its homeowners insurance product. The company provides all standard coverage types, like dwelling, personal property, other structures and liability, with the option to add valuable items coverage. However, the company does not mention any discounts online. Because of its limited discounts, lack of local offices and lack of 24/7 customer support, Esurance earned a 3.3 Bankrate Score, out of a total of 5.0.

Pros and cons of Esurance homeowners insurance

Before you purchase a home insurance policy from Esurance, it can be helpful to consider the pros and cons, especially if you’re looking for the cheapest homeowners insurance. Here's what you need to know about Esurance home insurance:

Green circle with a checkmark inside

Pros

  • Easy to manage your policy and file claims through the app
Red circle with an X inside

Cons

  • No advertised discounts
  • Online home insurance quotes aren’t available
  • Just one advertised add-on coverage
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Esurance home insurance cost

Average home insurance premiums from Esurance are not available. If you are looking for a home insurance quote through the Esurance website, you’re out of luck. The website directs you to call and speak with an agent to get a quote. Once you have a quote, you can compare it to the average cost of homeowners insurance nationwide, which is $2,304 for a policy with $300,000 in dwelling coverage.

Read more: Best home insurance companies

Esurance customer satisfaction

Third-party ratings may give you a better sense of an insurance company's level of customer satisfaction, claims satisfaction and financial strength. While poor third-party ratings aren't necessarily a sign of a bad insurance company, they may be indications that you should do additional research before purchasing a policy from a company.

Esurance customer complaints

Esurance's homeowners NAIC Complaint Index indicates that it has slightly more complaints than expected for a company of its size. However, it received its best score in 2022. Esurance is not rated by J.D. Power for property claims satisfaction, but Allstate came in below average in both the 2023 U.S. Home Insurance Study and the 2024 U.S. Property Claims Satisfaction Study.

Esurance home insurance discounts

Esurance does not list any home insurance discounts on its website.

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Get personalized home insurance quotes

Answering a few quick questions to check your availability with Esurance

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Your information is kept secure

Powered by Coverage.com (NPN: 19966249)

Advertising disclosure
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.

Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

Compare Esurance with other insurers

While Esurance is no longer writing new policies, Allstate and its subsidiaries have insurance options that may work for a wide variety of drivers and homeowners. Here is how Esurance compares to alternative auto and home insurance options available through Allstate.

Badge Icon Featured

Esurance

Esurance
Rating: 2.6 stars out of 5
2.6
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Cost & ratings

Rating: 2.6 stars out of 5
2.6

Coverage

Rating: 3.1 stars out of 5
3.1

Support

Rating: 3.7 stars out of 5
3.7

Allstate

Allstate
Rating: 4.1 stars out of 5
4.1
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Cost & ratings

Rating: 3.8 stars out of 5
3.8

Coverage

Rating: 4.5 stars out of 5
4.5

Support

Rating: 4 stars out of 5
4.0

National General

National General
Rating: 3.9 stars out of 5
3.9
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Cost & ratings

Rating: 3.5 stars out of 5
3.5

Coverage

Rating: 4.5 stars out of 5
4.5

Support

Rating: 3.9 stars out of 5
3.9
OVERVIEW
Info Icon
Allstate offers Drivewise, which is a usage-based telematics program similar to Esurance's DriveSense mobile app. Allstate also has highly rated digital tools for online policy management and has a wider array of advertised discounts, state availability and insurance products. However, while Esurance has a slightly higher-than-average Complaint Index per the National Association of Insurance Commissioners (NAIC) for private passenger products, Allstate has a lower-than-average complaint rating.
National General is known for offering policies to high-risk drivers and those that require SR-22 filings. While Esurance did have SR-22s available when it was actively writing policies, the company is still considered a standard carrier. In contrast, nonstandard carriers like National General may have more generous underwriting criteria for drivers with challenging driving histories. National General has additional perks, as well, such as lifetime repair guarantees if policyholders use its Gold Medal Repair Shops when their vehicles are damaged in a covered claim.
STANDOUT FEATURES
Info Icon
Loan Icon
Multiple insurance offerings
Online Reviews Icon
Convenient digital tools
Car With Dollar Sign Icon
Safe driving rewards
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Lower-than-average rates
Car Guide Icon
Widespread coverage
Auto Car Icon
Can cover high-risk drivers
AVG FULL COV. AUTO RATE
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$3,081 $2,622
J.D. POWER AUTO SCORE
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691/1000 672/1000
AVG HOME RATE
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$2,289 $1,708
J.D. POWER HOME SCORE
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868/1000 Not Scored
AM BEST RATING
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A+(Superior) A+(Superior)
Bankrate logo

Why you can trust Bankrate

Read our full methodology

Our insurance editorial team includes licensed agents with decades of combined experience, and we used our intimate knowledge of the industry to conduct this in-depth Esurance insurance review.

46

years of industry expertise

122

carriers reviewed

34.5K

ZIP codes examined

1.2M

quotes analyzed

Is Esurance a good insurance company?

After careful review by our insurance editorial team, Bankrate has determined that Esurance was a good insurance company for customers looking for basic auto or home policies with minimal endorsements. Esurance's mobile app made it a convenient option for drivers who prefer to manage their policy digitally, but the carrier does have high NAIC Complaint Indexes and few advertised discounts.

What are real-life customers saying about Esurance?

Getting feedback from actual customers can help you determine if Esurance was a good insurance company. We turned to Reddit and Boggleheads to read the discussions and experiences of customers who used the company. Although many of these threads are older since Esurance isn’t writing new policies, the most recent posts can tell you how the company and Allstate are handling Esurance claims.

Reddit User 1*
Jan 5, 2024
Great experience with Esurance
I totaled my car in August 2023…Esurance said they would pick up the vehicle from the tow place free of charge even though I had no towing insurance…I remembered I got Gap insurance with my car deal/loan. Esurance was fantastic with contacting me. Yesterday I decided to call my car loan company. They said I have a balance of $0 and no deductible for GAP insurance was needed. And GAP insurance paid off $1,000s of the balance left over. They said Esurance paid the loan off Right after Xmas! So I hope this convinces yall to get GAP insurance and know the ppl can have a great experience with Esurance.
Bogleheads User 1*
Apr 9, 2023
Esurance paid out for an at-fault accident
When my car was hit by another car and the damage to my car, as estimated by Allstate, was less than my collision deductible of $1,000, Allstate told me to contact the other driver's insurance and refused to do anything. They told me since Allstate won't be paying me anything, they are not going to do the subrogation with the other insurance. It actually worked out well for me. I opened a claim with the other driver's insurance (Esurance) and told them that I want to use my preferred shop. I took the car there, and they sent their assessor, who actually estimated a much higher damage than Allstate did. It still wasn't enough though, and the shop worked directly with Esurance to get the supplemental payment. Esurance also paid for my rental.

*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.

Esurance company details

Be aware that if you want to contact Esurance, you will most likely be redirected to Allstate since Esurance is no longer writing policies. Here’s how you can reach them:

  • To contact customer service, call 1-800-378-7262 (then press 2) or call 1-800-378-7262 (then press 3) to file a claim.
  • You can still access some basic features on Esurance.com, although you’ll be directed to call an agent to get more information about policies.
  • The main mailing address for Esurance is C/O Allstate Insurance Company, P.O. Box 660637, Dallas, TX 75266-0637.

State availability

Esurance has active policies in every state except the following: Alaska, Delaware, Hawaii, Montana, New Hampshire, Vermont, Wyoming and Washington, D.C.

Esurance tools and benefits

In addition to auto and home insurance, Esurance offered two other policy types when it was issuing new policies:

  • Motorcycle insurance: When the company was actively writing policies, Esurance had coverage options for motorcycles in some states. Allstate currently offers motorcycle, ATV and UTV coverage.
  • Renters insurance: An Esurance renters insurance policy covers personal property, liability, medical payments and additional living expenses. Esurance offered renters insurance in 21 states.

Frequently asked questions about Esurance

Methodology

Auto

Bankrate utilizes Quadrant Information Services to analyze November 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates for our base profile are based on the following characteristics and coverage levels:

User Icon
40 year old
Single male and female driver
Logo for Brand name
2022 Toyota Camry
Primary vehicle
Credit Good Icon
Good credit score
Auto Insurance Guide Icon
Clean driving record
Briefcase Icon
Commutes 5 days

Bodily injury liability

$100,000 per person
$300,000 per accident

Property damage liability

$50,000 per accident

Personal injury protection

$100,000 per accident

Uninsured motorist bodily injury

$100,000 per person
$300,000 per accident

Collision deductible

$500

Comprehensive deductible

$500

Other profiles

These are sample rates and should only be used for comparative purposes. 

Home

Bankrate utilizes Quadrant Information Services to analyze November 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Quoted rates for our base profile are based on the following characteristics and coverage levels:

User Icon
40 year old
Married male and female homeowners
Logo for Brand name
2016 build year
Primary home
Credit Good Icon
Good credit score
Home Insurance Guide Icon
Clean claim history

Dwelling coverage

$300,000

Other structures coverage

$30,000

Personal property coverage

$150,000

Loss of use coverage

$60,000

Liability coverage

$500,000

Medical payment coverage

$1,000

Additional profiles:

  • Coverage A, Dwelling: $150,000, $350,000, $450,000
  • Coverage B, Other Structures: $15,000, $35,000, $45,000
  • Coverage C, Personal Property: $75,000, $175,000, $225,000
  • Coverage D, Loss of Use: $30,000, $70,000, $90,000
  • Coverage E, Liability: $500,000
  • Coverage F, Medical Payments: $1,000

These are sample rates and should only be used for comparative purposes. 

Bankrate Scores

Our 2024 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.

Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.

5
Rating: 5 stars out of 5
Overall Score
  • Cost & ratings 50%
  • Coverage & savings 30%
  • Support 20%
  • Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, average quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the NAIC, were analyzed.
  • Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
  • Tier 3 (Support): To encompass the many ways an auto and home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.

Tier scores are unweighted to show the company's true score in each category out of a possible five points.

What policyholders are saying about Esurance

CTA Esurance has 25 reviews

Esurance has 25 reviews

Dive into community reviews below and see what others think about Esurance.

4.3 Star Icon
25 ratings
Info Icon
96% of consumers
recommend this insurer
Score breakdown
5 stars
44%
4 stars
52%
3 stars
0%
2 stars
0%
1 star
4%
Score by category
Overall rating 4.3 / 5
Original cost 3.8 / 5
Coverage 4.1 / 5
Customer Support 4.2 / 5
Verified Badge Icon How we got these ratings

In May 2024, Bankrate collaborated with market research firm SliceMR to survey over 1,500 insurance customers nationwide, asking policyholders to rate their insurer’s cost, coverage, customer support and overall experience on a five-point scale. Bankrate and SliceMR collected and analyzed these customer ratings, along with website analytics and responses to three open-ended questions regarding customer experience. Responses are based on individual policyholders’ policy details and personal experience, and therefore cannot be verified for accuracy. Users received an incentive for their feedback. All ratings are unedited and have not been reviewed or approved by insurance carriers. User-generated ratings are separate from carrier Bankrate Scores — which are calculated based on our proprietary methodology — and may not match.

Community Reviews

See what users like you are saying about Esurance.
Search Icon
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Anonymous Policyholder
August 20, 2024
How does this insurer compare to insurance companies you’ve had in the past?
Better quality
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Better coverage
Insurance Type
Auto
Score by category
Original cost 5 / 5
Customer Support 5 / 5
Coverage 5 / 5
Anonymous Policyholder
August 20, 2024
How does this insurer compare to insurance companies you’ve had in the past?
They offer low monthly payments for my SR22 form that I have to have for my insurance. My insurance is almost $100 cheaper than anywhere else I would go to.
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
The reason I would stay with this insurer is because of the simplified that they sent my forms in for my SR22 insurance to the DMV immediately. The customer service is awesome and they follow up on every single thing that goes on.
Insurance Type
Auto + Home
Score by category
Original cost 5 / 5
Customer Support 5 / 5
Coverage 5 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
My whole family uses
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
They are great
Insurance Type
Home
Score by category
Original cost 3 / 5
Customer Support 5 / 5
Coverage 4 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
Great rates at a great price for today's changing economy
How does this insurer compare to insurance companies you’ve had in the past?
I had low expectations but they exceeded all if them woth friendly service and realistic rates I can afford.
Insurance Type
Auto
Score by category
Original cost 3 / 5
Customer Support 5 / 5
Coverage 4 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
It was the most value (coverage) for the price im paying
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Its cheaper and they rarely have a automated system they have real ppl answer when i call
Insurance Type
Auto
Score by category
Original cost 4 / 5
Customer Support 4 / 5
Coverage 5 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
Best rates and a great policy - family and friends and colleagues recommend it
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Rates and service are unbelievable and there isn't a reason to leave.
Insurance Type
Auto
Score by category
Original cost 5 / 5
Customer Support 5 / 5
Coverage 5 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
Local agent
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Low premium.
Insurance Type
Auto + Home
Score by category
Original cost 4 / 5
Customer Support 4 / 5
Coverage 5 / 5
Anonymous Policyholder
August 20, 2024
How does this insurer compare to insurance companies you’ve had in the past?
This insurance keeps rising in cost and getting more expensive than previous insurance policies
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
I would stay for the full coverage and leave for the expensive cost
Insurance Type
Auto
Score by category
Original cost 3 / 5
Customer Support 4 / 5
Coverage 4 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
Cheapest prices.
How does this insurer compare to insurance companies you’ve had in the past?
Cheaper rates and still incredibly reliable. Have worked with me many times.
Insurance Type
Auto
Score by category
Original cost 4 / 5
Customer Support 4 / 5
Coverage 4 / 5
Anonymous Policyholder
August 20, 2024
How does this insurer compare to insurance companies you’ve had in the past?
More forgiving than Liberty Mutual.
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Good call center repor and decent pricing.
Insurance Type
Auto
Score by category
Original cost 4 / 5
Customer Support 4 / 5
Coverage 4 / 5
Written by
Jessica Gibson
Contributor, Insurance
Jessica Gibson is an insurance writer with almost a decade of digital publishing experience.
Edited by Editor II, Insurance