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Esurance Insurance review 2022

Updated Aug. 23, 2022
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At a glance

4.2
Bankrate Score
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Auto

4.2

Backed by major insurer Allstate, Esurance is a fully digital insurance company that could be a good choice for drivers and renters who want to manage their policy online or through a mobile app.

Pros

  • Online portal and mobile app make it easy to manage policies, file claims and track claims progress wherever you are
  • Backed by Allstate, a major insurer, with home and auto insurance available in most states

Cons

  • Not rated by J.D. Power for customer satisfaction
  • Not ideal for customers who want a local agent for guidance and policy recommendations
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As one of the first insurance providers to offer car insurance online, Esurance still maintains a robust digital presence. After downloading the Esurance mobile app, customers can easily manage their policies and file claims by uploading their photos. Backed by Allstate Insurance Company, Esurance offers car insurance in 43 states and home insurance in 31 states, along with a range of other insurance products.

While Esurance might be best known for affordable auto insurance, there are other insurance products available as well. You might be able to get a cheap property insurance policy with Esurance, whether you rent or own your home, as well as motorcycle insurance. In this Esurance review, Bankrate’s insurance editorial team analyzed the company’s pros and cons to help you learn more about the company.

Esurance car insurance

Esurance car insurance earned a high Bankrate Score of 4.2 out of 5. To determine this Score, Bankrate’s insurance experts reviewed Esurance based on a variety of metrics, including its policy options and coverage, financial strength and customer service, accessibility and more. Some areas where Esurance lost points were that it wasn’t rated by J.D. Power for customer satisfaction, and while it has an A+ (Superior) AM Best financial strength rating, other insurers available nationally are more highly rated.

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Save $610 on average this year by shopping for new car insurance
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Esurance may be ideal for tech-savvy drivers who want to pay their premiums, manage their policy and file claims on their own, but it does come with a caveat. Coverage options with Esurance are limited to standard coverage, like liability, comprehensive and collision, medical payments and uninsured/underinsured liability coverage. Some optional coverage are still available, like rental car coverage, loan/lease gap coverage, roadside assistance and personal injury.

Another benefit is Esurance’s DriveSense mobile app, which allows users to track their driving habits and behaviors. Although free for all drivers — even non-policyholders — Esurance customers can benefit from an additional discount just for enrolling and receive further discounts based on continued safe driving.

Esurance car insurance cost

An Esurance car insurance policy costs an average of $2,146 per year for full coverage and $991 per year for minimum coverage. This is higher than the national average cost of car insurance, which is $1,771 per year for full coverage and $545 for minimum coverage. Although these figures are useful for comparison, keep in mind that car insurance rates are highly personalized. Your actual rate may be higher or lower than these two sets of premium costs.

Esurance average annual full coverage premium National average annual full coverage premium
Clean driving history $2,146 $1,771
Speeding ticket conviction $2,415 $2,138
At-fault accident $3,443 $2,521
Adding a 16-year-old driver $7,179 $3,852

Esurance car insurance discounts

Outside of its DriveSense mobile app discount, Esurance only lists a multiple policy discount for drivers who bundle their renters insurance together with their auto insurance. Aside from this, it is unclear if the carrier offers any additional car insurance discounts.

Esurance car services

Esurance offers E-Star, which is a service to help customers find a guaranteed repair facility to fix their vehicle after an accident. Customers are not required to use an E-Star facility and can choose to use their own repair shop, but there are a few benefits. Repairs completed by an E-Star shop are guaranteed by Esurance for as long as you own the car. Additionally, these approved repair shops must conform to environmental and EPA standards, and maintain a high standard of repairs and customer service.

Esurance home insurance

Information about Esurance home insurance and its average premium are limited, although it should include all standard coverage. This includes dwelling coverage for the structure of your home, personal property for any belongings, liability and loss of use. You may also be able to purchase higher limits for especially valuable personal property like jewelry, artwork and more. Speaking to an Esurance team member or obtaining a quote is the best way to see if the home insurance policy fits your needs.

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Esurance home insurance discounts

Esurance does not list any home insurance discounts on its website. However, you might save for bundling your home and auto insurance together.

Esurance home services

Esurance does not advertise if there are any additional services that home insurance policyholders can use.

Other Esurance perks worth considering

In addition to auto and home insurance, Esurance offers two additional policy types:

  • Motorcycle insurance: Car insurance does not apply to motorcycles, which is where motorcycle insurance comes in.
  • Renters insurance: An insurance policy for renters covers personal belongings, loss of use and liability coverage.

Esurance corporate sustainability

While Esurance does not disclose its corporate sustainability initiatives online, it is an Allstate company. The Allstate Foundation’s four main initiatives are youth empowerment, domestic violence, racial equality and the development of nonprofit leaders. The foundation achieves its goals through donations, partnerships with other organizations and its own curriculums and programs for people to participate in.

Not sure if Esurance is right for you? Consider these alternatives

Depending on how you like to manage your insurance policies, Esurance may not be the right fit for you. And even if you do prefer the all-digital approach, it can help to consider other top home insurance and car insurance options to ensure it completely meets your needs. Some alternatives to Esurance include:

  • Allstate: As Esurance’s parent company, Allstate could be an ideal solution for customers who still want access to digital tools, but also more coverage options and local agent support.
  • Hippo: Hippo uses artificial intelligence to offer a modern approach to car insurance for its customers and offers a few more discounts than Esurance.
  • Lemonade: Although currently only available in two states, Lemonade provides a digital approach to its newly offered auto insurance policy, allowing it provide lower rates on average to policyholders.

Methodology

Bankrate utilizes Quadrant Information Services to analyze 2022 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Quoted rates are based on 40-year-old male and female homeowners with a clean claim history, good credit and the following coverage limits:

Auto

  • $100,000 bodily injury liability per person
  • $300,000 bodily injury liability per accident
  • $50,000 property damage liability per accident
  • $100,000 uninsured motorist bodily injury per person
  • $300,000 uninsured motorist bodily injury per accident
  • $500 collision deductible
  • $500 comprehensive deductible

To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. Our sample drivers own a 2020 Toyota Camry, commute five days a week and drive 12,000 miles annually.

Age: Rates were calculated by evaluating our base profile with the ages 18-60 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts.

Incidents: Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), single speeding ticket and single at-fault accident.

Bankrate Scores

Bankrate Scores are calculated on a five-point scale and primarily reflect a weighted rank of industry-standard ratings for financial strength and customer experience in addition to analysis of quoted annual premiums from Quadrant Information Services, spanning all 50 states and Washington, D.C. We know it is important for drivers and homeowners to be confident their financial protection covers the likeliest risks, is priced competitively and is provided by a financially-sound company with a history of positive customer support.

To determine how well the best car and home insurance companies satisfy these priorities, third-party agency ratings from J.D. Power, AM Best, S&P, NAIC, and Moody’s had the most impact on the companies’ Bankrate Scores. As price is a common consideration for drivers and homeowners, we analyzed quoted premiums based on 40-year-old male and female drivers with a 2019 Toyota Camry, as well as 40-year-old male and female homeowners with $250,000 in dwelling coverage. This profile, assessed across nearly 35,000 ZIP codes in the U.S., provided a basis on which drivers and homeowners may compare each provider.

While coverage options, insurer availability, affordability and customer experience are often the top priorities, Bankrate also analyzed each insurer’s online and mobile resources for policy management and claims handling. Insurance is rapidly evolving to keep pace with our digital world, so these aspects also carried weight in determining Bankrate Scores.

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