CIT Bank

CIT Bank User Reviews

4.7 reviews
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93% recommended

Customer Service Rating

Knowledge
4.8
Level of service
4.7
Professionalism
4.7
Responsiveness
4.7
69 out of 73 rates honored

Consumer Reviews

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(73 reviews)
5 Star
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1 Star
65
3
0
0
5

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 73 Reviews
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Geoff
CA

2/4/2020

Great rate and great service!

Just closed on a jumbo 30 year fixed loan for a new home. The rate was incredibly low - lower thank any broker found for me or I could find myself. On top of that the process was easy and all of the employees (Marc, Nelly, Judy) were incredibly helpful and responsive. We were able to close a week e... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Sam
La Jolla

1/3/2020

Best Mortgage Experience!

Marc Gurgiolo is the BEST mortgage officer that I have ever worked with. He's a straight shooter. He's very conscientious, diligent, and pleasure to speak with. I had a tight escrow period over the holidays and not only did he and his team deliver, they did it in style. The entire team was A-plus.... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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WG
Nevada

11/23/2019

Smooth escrow

I was concerned as I hadnt heard much about this bank, however took a chance and was not disappointed. Lorraine with CIT was quick to respond and answered all my questions. By far was the best interest rate I could find and the escrow was smooth.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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John
Atlanta, Georgia

10/23/2019

Easy and efficient!

I had a great experience working with Lorraine on my loan. She walked me carefully through each of the steps and kept my loan on track through closing. My rate was great and the convenience of my experience was amazing! :) Highly recommend CIT bank!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Seattle Home Buyer
Seattle, WA

9/23/2019

Great Experience!

Working with Jaime Sermeno out of the CIT Pasadena office was an extremely positive experience. In addition to CIT's low mortgage interest rates, Jaime was incredibly professional, competent, responsive and friendly. He went out of his way to make our process smooth and quick. I was so impressed ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Brett
Santa Clarita, CA

9/9/2019

Superior Customer Service

Working with CIT Bank and Michael on my Refi was an excellent experience. His customer service was second to none and he put in the extra effort. CIT rates are extremely competitive and I highly recommend using them.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Richard and Cindy
Tustin, CA

8/28/2019

Great rate and responsive service!

We worked with Lorraine Ponce to secure our mortgage loan with CIT Bank. Lorraine was very responsive, courteous, and friendly to work with. We were offered the best rate we could find anywhere, and it's good to know there are many local branches here in Southern California if a face-to-face is ne... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Lou
Baton Rouge, LA

8/27/2019

Best rate ANYWHERE and great communication

Fabulous 30 year fixed rate and also great savings account rate. Highly recommend CIT!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Jon Burns
Pleasant Hill, CA

8/7/2019

Fast, direct, and delivered exactly what they said

Lorraine was excellent and CIT's rate was waaaay lower than any others we saw. We had 1-2 information gathering calls, and then she just took the lead and efficiently managed us through the process via email. She was responsive and easy to work with and delivered exactly what we hoped!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
No
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Bowler
Burbank, CA

7/12/2019

Use them!

I shopped around for A LONG time before finally deciding to use Cit Bank. I worked with Marc and he was able to give me the best rate out of all the banks I looked into (about 10). This is a seller's market and I agreed to insane contingencies to get my offer accepted, and Cit Bank was able to meet ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes