CIT Bank

CIT Bank User Reviews

4.7 reviews

93% recommended

Customer Service Rating

Knowledge
4.8
Level of service
4.7
Professionalism
4.7
Responsiveness
4.7
65 out of 69 rates honored

Consumer Reviews

(69 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
61
3
0
0
5

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 69 Reviews

Seattle Home Buyer
Seattle, WA

9/23/2019

Great Experience!

Working with Jaime Sermeno out of the CIT Pasadena office was an extremely positive experience. In addition to CIT's low mortgage interest rates, Jaime was incredibly professional, competent, responsive and friendly. He went out of his way to make our process smooth and quick. I was so impressed ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Brett
Santa Clarita, CA

9/9/2019

Superior Customer Service

Working with CIT Bank and Michael on my Refi was an excellent experience. His customer service was second to none and he put in the extra effort. CIT rates are extremely competitive and I highly recommend using them.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Richard and Cindy
Tustin, CA

8/28/2019

Great rate and responsive service!

We worked with Lorraine Ponce to secure our mortgage loan with CIT Bank. Lorraine was very responsive, courteous, and friendly to work with. We were offered the best rate we could find anywhere, and it's good to know there are many local branches here in Southern California if a face-to-face is ne... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Lou
Baton Rouge, LA

8/27/2019

Best rate ANYWHERE and great communication

Fabulous 30 year fixed rate and also great savings account rate. Highly recommend CIT!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Jon Burns
Pleasant Hill, CA

8/7/2019

Fast, direct, and delivered exactly what they said

Lorraine was excellent and CIT's rate was waaaay lower than any others we saw. We had 1-2 information gathering calls, and then she just took the lead and efficiently managed us through the process via email. She was responsive and easy to work with and delivered exactly what we hoped!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
No
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Bowler
Burbank, CA

7/12/2019

Use them!

I shopped around for A LONG time before finally deciding to use Cit Bank. I worked with Marc and he was able to give me the best rate out of all the banks I looked into (about 10). This is a seller's market and I agreed to insane contingencies to get my offer accepted, and Cit Bank was able to meet ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Johann
San Diego, CA

7/8/2019

Lorraine is awesome!

We had a relatively complicated concurrent refinance purchase, but Lorraine managed to get us a fantastic rate and very fast close regardless. Lorraine and CIT are highly recommended!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Mark
Los Angeles

7/2/2019

Great bank

Amazing great rates and service.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

S S
Atlanta GA

7/2/2019

Great experience and trust

The lending officer, appraisal officer and closer were very efficient. Provided accurate information and no hidden charges and surprises along the way. Great experience with processing, approval and closing on time.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

BM
CT

7/2/2019

Very Smooth

Worked with Lorraine... she managed the process extremely well and efficiently. She couldn't have been more pleasant throughout and explained each step in great detail. Very happy with the experience.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes