Watermark Home Loans

Watermark Home Loans User Reviews

4.9 reviews
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97% recommended

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
4.9
Responsiveness
4.8
671 out of 686 rates honored

Consumer Reviews

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(686 reviews)
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 686 Reviews
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Nery Maz
Texas

2/7/2020

Amazing Experience!

Great experience with Watermark! My Loan Officer, Monica Reyes deserves 6 Star review! She exceeded my expectations at every turn. She was efficient, professional and personable. She always got back to me within 24 hours and even better, always did what she said she was going to do. She answered EV... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Sachin
TX

2/5/2020

Awesome Experience!

Mark Hoagland was my loan officer. He is excellent professional and gave me the best service he could. I recommended several of my friends to him. Highly recommend Watermark for Mark! Awesome service!! Thank you for everything

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Marc
NV

1/18/2020

Great loan experience

From start to finish this was the quickest and easiest refinance I have ever experienced. And a great rate and low fee.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Michael Cox
Draper, Va

1/16/2020

Rob Kromberg and his team are the BEST!!

Rob Kromberg was my mortgage broker and I would HIGHLY recommend him to anyone looking to buy or refinance a home!!! I researched this company and they have the LOWEST rates and Rob will explain everything to you. I can’t say enough about this team and will he will be the first I call for my ne... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
No
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RB
.

1/10/2020

Amazing customer service and rates!

Rob Kromberg and his team are quite simply the best. I have now used him and Watermark for a refi as well as a home purchase. Rob and team made themselves available and answered all of my question. I was constantly reaching out to them, and they replied promptly to my needs. Their rates/fees are som... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Jay Aronowitz
VA

1/9/2020

Great Experience!

Refinanced two loans in two separate states, actions handled by Jody and Dyllon. They were amazing. They communicated often, provided constant updates, and always responded to calls or texts PROMPTLY! Only hiccup was not receiving final docs to review before signing, but with the constant communi... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Michael A.
MD

1/9/2020

Quick and easy!

Working with Rob was a pleasure. He helped us get a very competitive loan offer to refinance, saving us both time and money on our new loan. Rob was very patient with us, helping us understand all the details and easily accessible by phone and email through the entire process. We're very happy with ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ryan McCarthy
Aurora, CO

1/7/2020

A-M-A-Z-I-N-G!

Rob helped us get our first loan and then helped us refinance. The process was so smooth! Rob and his team are amazing and so great to work with. The BEST rates hands down. I completely recommend Watermark for all your home loan needs. If you go somewhere else you are probably losing money.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Paul M.
CA

1/6/2020

The Best

Robert "Rob" Kromberg and his team at Watermark Home Loans are the best. Great communication. Professional. Courteous. And... Truthful representations from start to finish. Plus, closed on time! Thanks!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Michael W
California

12/31/2019

VA IRRRL Refinance went smoothly

Great working with Jody Canfield from Watermark Home loans. Application was easy, process went smoothly. Was doing a refit to drop my rates (4.25%). initially offered 3.25% when other lenders were offering ~3.5% - rates dropped during, and she was able to get me 3% by closing. Notary came by the hou... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes