HomePlus Mortgage User Reviews

5.0 reviews
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99% recommended

Customer Service Rating

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
251 out of 253 rates honored

Consumer Reviews

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(253 reviews)
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 253 Reviews
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Seth P.
Oceanside, CA

5/29/2020

Exceptional Customer Service Skills

I work in healthcare and if I were to describe my encounter with HomePlus Mortgage it would be one that is "person/patient centered." This pleasant experience was made possible because of the company's driven professional, Ryan Ferguson. I found HomePlus Mortgage when I was searching the internet...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Chengfei
Sacramento

5/25/2020

Professional and knowledgeable

Hal is a very professional and knowledgeable loan officer from HomePlus mortgage group, he always answers my questions timely and effectively. He is willing to explain details of the loan rate and the loan processing routine to me and guide me each step during the loan process, and my loan was appro...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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David Hagle
San Diego

5/25/2020

Amazing, fast, service

I cannot speak more highly of Jeff Ludlow. I have been working with Jeff for over 10 years now and every purchase and every re-fi has gone very smooth and fast. Jeff is very knowledgeable and professional at his job and a pleasure to work with. Some of my transactions have taken some work and Jeff ...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Miguel
San Diego

4/13/2020

Home plus did not disappoint!!!

Bryan Horn was a complete pleasure to work with and would not hesitate recommending. From beginning to end Bryan made this experience very easy and well thought out. Thank you.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Giovanni
Glendale, CA

4/12/2020

Really the best

James at Homeplus Mortgage really did a fantastic job with my refinance. Not only was he always available, knowledgeable, very professional, he also got me the lowest rate in February, more importantly he delivered on what he promised, a zero cost refinance. From the moment I contacted him, he hit t...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Lydia
San Diego

4/7/2020

Great Experience

The process went smoothly and I am very satisfied.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
No
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Brooke Mumford
Hemet, CA

2/20/2020

Great Experience

We recently closed on our first home with Home Plus Mortage! They made it quick and easy! Even for a self employed, single income family. if they can do it for us, they can do it for you, too!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Julie
94521

2/13/2020

Tad was wonderful!

Tad was very responsive and knowledgeable. I would recommend him in a heartbeat! Will be back if we ever need to finance again in the future.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Gordon
93312

2/11/2020

Thank you Tina Le Roux for your help.

I was really happy the way my refinance went, it was quick and the cost was muck lower that going direct to the lender. Tina kept me up to date and was excellent at returning answers to any questions that I may have hd.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Logan
California

2/4/2020

Great Team to Work With

The team was great! This was our first home purchase and we were unfamiliar with the lending process. Emily Van Slyke (loan originator) was incredibly responsive and explained everything to use at each step of the process. No question went unanswered for us. Emily and her team helped us see everythi...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes