HomePlus Mortgage Mortgage Review 2020

By Ellen Chang

About our reviews

Bankrate’s editorial team researches, reviews and rates lenders to help you find one that fits your needs. Our experts consider a range of factors, including rates, loan types, time to close, fees and more. Reviews are updated regularly. Bankrate is an independent, advertising-supported comparison service. Our editorial team receives no direct compensation from advertisers, and our content is thoroughly fact-checked to ensure accuracy.

HomePlus Mortgage

Bankrate Score

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3.7

User reviews
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( 259 )

5.0

Please note: In response to the coronavirus pandemic, lenders are changing their requirements continuously. Although we strive for accuracy at the time of publication, please be sure to check with the lender for updated details on down payments, credit scores, etc.

HomePlus Mortgage has both physical branches and online options for mortgages. The company, which is headquartered in San Diego and was founded in 1999, offers conventional, 30-year and 15-year adjustable-rate mortgages (ARMs) and government-insured loans like FHA, VA or USDA loans. The brick-and-mortar branches are located in Carlsbad, Lake Forest, Mission Viejo and San Diego, California, along with Phoenix, Arizona and San Antonio, Texas.

Nationwide availability

Available in all U.S. states

Minimum credit score

680 for conventional loans

Loan types

Conventional, fixed-rate, adjustable-rate mortgage (ARM), VA, FHA and USDA loans

Pros

  • Six physical branches
  • No points, no closing costs
  • Offers preapproval

Cons

  • No mortgage rates online
  • Cannot apply for mortgage online

Find your mortgage match

Get paired with your best mortgage offers in 2 minutes or less.

HomePlus Mortgage overview

Loan types

  • Conventional
  • Fixed-rate
  • Adjustable-rate mortgage (ARM)
  • VA
  • FHA
  • USDA

Lender fees

HomePlus Mortgage is a broker; fees are not provided online.

Minimum borrower requirements

HomePlus Mortgage follows Fannie Mae’s underwriting guidelines, which means borrowers need a minimum credit score of 620 and can put as little as 3 percent down.

Borrowers also can have a maximum debt-to-income ratio, or DTI, of 50 percent with a Fannie Mae HomeReady Mortgage. That means the sum of your monthly debts (including the new mortgage payment) cannot exceed 50 percent of your gross monthly income.

Get started with HomePlus Mortgage

Borrowers can apply for preapproval only online or by phone. If you apply online, a representative will contact you.

Hours

Monday - Friday: 7 a.m. - 8 p.m. EST Contact: 800-810-7587

HomePlus Mortgage consumer rating and reviews

5.0 reviews
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99% recommended

Customer Service Rating

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
0 out of 0 rates honored
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(259 reviews)
5 Star
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1 Star
255
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2

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 34 Reviews
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Fred Egelston
San Jose CA

9/5/2019

James Rotta and Home Plus Mortgage *****

I have refinanced with James Rotta multiple times and each time I talk to or communicate with him he is Professional, efficient and genuinely concerned about what is best for my situation. He will do everything in his power to give you exceptional service!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Grace Lovio
Temecula, CA

9/23/2019

HIGHLY RECOMMENDED!!

Chris Ross is the best of the best!! As first time home owners, he really put in the time and care to make sure we fully understood all of our options. While shopping around for lenders, I had every other person try to pitch me without even trying to make sure I was comfortable, but Chris truly wen...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Mary A
Orange County

9/25/2019

Easiest refi I have ever done.

Emily Van Slyke did an amazing job with my recent refi. She got me the best rate, very professional, easy to work with and kept me updated on how things were progressing. I would highly recommend her to handle all your needs.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Blaise Lane
Brisbane, CA

10/7/2019

Highly recommend!!!!!

The thought about refinancing my first home seemed like a daunting task. I stumbled on HomePlus while shopping around for rates. Carl (Snyder) walked me through the entire process and made himself available to my never ending questions. His expertise was greatly appreciated. It helped me feel reass...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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A. Baldwin
Texoma area

10/10/2019

Highly recommend!

I have been through the mortgage loan/refinancing process many times. I am tech and finance savvy and always shop around for the best overall deal. This time I decided to refi with HomePlus Mortgage. Not only did I get the lowest interest rate with minimal closing costs, but I also had an excepti...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Patricia Solda
Rancho Murieta, CA

10/16/2019

Painless REFIs

Joe Vitiello is the best! He got me a mortgage when no one else would help me and has since helped me refinance twice In the last year. Refinancing with Home plus has saved me close to $1300 per month in mortgage payments. He was able to do this and keep the costs of refinancing low. I highly reco...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Orlando Pozo
Rancho Santa Margarita, CA

10/24/2019

Great Refinance Experience!

This is the second time we worked with Chris, and as always, we were extremely pleased with his service. He went above and beyond to help us secure a loan we were comfortable with and worked with us through the entire refinance process. We would definitely like to work with Chris in the future and h...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Vern
Florida

10/31/2019

Once again a great experience with Irene Guyot.

This is the 2nd time I've worked with Irene. Because she was so very professional and helpful for my first mortgage on a home in Washington I decided to use her for my re-fi on my home in Florida. She got me the best rate possible. Very knowledgable and helpful throughout the whole process. Thank yo...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Mark
CA

12/2/2019

Great Experience

Joe Vitiello did a fantastic job, walked me through the entire process, thoroughly answered all my questions and was always available when I needed to contact him. Would absolutely recommend.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ryan in San Diego
San Diego, CA

12/6/2019

Great experience

I was somewhat wary at first to do my refinance this way. Ryan Ferguson coached us through the process all the way; helping with all of our questions and ensuring we were informed throughout the process. thanks Ryan!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes