HSBC Bank Mortgage Review 2026

HSBC Bank overview

Pros and cons of HSBC Bank

How Bankrate scored HSBC Bank

Affordability: 5 stars

Because the lender has rates below the national average, low-down-payment mortgage options for conventional loans and closing credits on some jumbo loans, the bank scored a perfect 5 out of 5 stars for affordability.

• Interest rates: HSBC Bank’s mortgage rates are below Bankrate’s national average mortgage rates at the time of this review. The bank displays rates on its website, but the figures shown are only for borrowers with excellent credit and based in certain counties in New York. For rates in other locations, you’ll need to contact the bank. You can also request a custom rate quote through the bank’s site. You can find some current refinance rates on the bank’s website, but you’ll need to contact a loan officer for specifics.
• Down payment: Down payment requirements differ by loan type, but HSBC offers some loans that allow down payments as low as 3 percent of the purchase price. 
• Fees and closing costs: The bank isn’t that forthcoming about fees and closing costs. However, it does advertise credits on some jumbo loan products, which can save you anywhere from $250 to $1,500 in closing costs.

Availability: 4.3 stars

Because HSBC Bank originates loans throughout the U.S. and beyond, and offers multiple ways to apply for a loan, it scored 4.3 out of 5 stars for availability. It didn't score a perfect 5 stars because it doesn’t offer FHA, USDA or VA loans. 

• Home loans offered: HSBC Bank offers a range of mortgage types, including conventional and jumbo products. HSBC also offers refinance loans, including those that let you roll closing costs into the overall loan amount to reduce upfront expenses. The lender focuses much of its mortgage business on serving international and wealthy clients for primary, secondary and investment properties, but it also focuses on community lending. For example, the lender’s CommunityWorks program provides up to $5,000 in closing cost assistance — and you don't need to be a first-time homebuyer to qualify. HSBC also partners with the Federal Home Loan Bank of New York to offer affordable mortgages and closing-cost and down payment grants to qualified homebuyers.  
• Footprint: HSBC Bank is available to borrowers in the U.S. (except Alaska and West Virginia), as well as borrowers in other countries.  
• Where to find: You can apply to get prequalified with HSBC on their website or reach out to a mortgage consultant over the phone. You can also visit a branch in some states for in-person help. 

Borrower experience: 4 stars

HSBC Bank offers several ways to get in touch with customer service, but mortgage rates aren’t listed on its website for all loan types, so it scored 4 out of 5 stars for borrower experience. 

• Application and preapproval process: If you’d like to get a mortgage with HSBC, you can start by getting prequalified online. If you’re a homebuyer outside the U.S., you’ll need to provide additional documentation.
• Transparency: You can start the lending process easily through HSBC’s website, but you’ll need to consult with a loan officer for details regarding your specific mortgage, including current mortgage rates.
• Customer service: To contact HSBC, you can call, use online chat or find a local branch (loan officers are available for in-person consultations in California, Florida, New Jersey, New York, Virginia and Washington). If you want to call HSBC, the number is 844-472-2684 (844-HSBC-MTG), and phone hours are Monday through Friday, 8 a.m. to 8 p.m. ET and Saturday, 8 a.m. to 5 p.m. ET.

HSBC Bank reputation

HSBC Bank is a global organization with millions of customers. For its U.S. operations, the Better Business Bureau gives it an A+ rating, but it does not hold accreditation by the organization at the time of this review. In the past, the bank has weathered controversy for a lack of anti-money laundering protections.

• Methodology

  To determine a mortgage lender’s Bankrate Score, Bankrate rates lenders on a scale of one (1) to five (5) stars — with five (5) the highest rating — based on a variety of factors relating to the lender’s products and services. To assign our ratings, we assessed each mortgage lender across three core areas:

  • Affordability: Annual percentage rate (APR) - 80%; assistance for first-time homebuyers - 10%; down payment - 10%

  • Availability: Loan products - 50%; licensing - 40%; credit score - 10%

  • Borrower experience: Rate transparency - 35%; customer service - 35%; convenience - 20%; rate locks - 10%; reputation (if applicable)

  Learn more about our methodology.