Fairway Home Mortgage Review 2026

Fairway Independent Mortgage Corporation has been in business since 1996 and is one of the largest mortgage lenders in the country. Fairway mortgage loan options include conventional and government-backed loans, refinancing and physician loans for medical professionals. In addition to offering an online application and digital closings, the company operates branch locations in nearly every state and Washington, D.C. 

Pros and cons of Fairway Home Mortgage 

Affordability: 3.4 stars

While we weren’t able to assess Fairway’s mortgage rates, it has notable programs that can lower the costs of homebuying. 

• Interest rates: Fairway doesn’t display current rates online, which makes it tough to compare the company’s borrowing costs to Bankrate's national average mortgage rates.
• Down payment: The company’s Community Access program lets eligible borrowers qualify for up to $7,000 in grant funds to use toward down payment and closing costs. Fairway also offers low-down-payment loans, such as conventional and FHA loans, as well as no-down-payment loans like VA and USDA loans.
• Closing costs: Fairway’s Community Access program can help eligible borrowers save on closing costs with a $500 appraisal credit and a $1,000 credit on title insurance.

Availability: 5 stars

Because of the company’s expansive product portfolio and nationwide branch locations, Fairway Independent Mortgage Corporation scored a perfect 5 out of 5 stars for availability. 

• Home loans offered: Fairway offers a wider range of loan products than many of its competitors. In addition to conventional loans, VA loans and FHA loans, the company offers harder-to-find mortgages, such as physician loans, reverse mortgages and USDA loans.
• Footprint: Fairway is licensed to lend in all 50 states and Washington, D.C.
• Where to find: You can apply for a mortgage online, by phone or in person at one of many branch locations nationwide.

To help you better understand what types of borrowers are interested in this lender, here’s more information about Bankrate users who submitted a form to this lender through our site:

Borrower experience: 3.2 stars

Because its website lacks transparency on rates or fees, Fairway scores 3.2 out of 5 stars for borrower experience. However, Fairway’s reviews are generally positive. 

• Application and preapproval process: To get started on an online application with Fairway, you’ll complete an online form that includes details about how much you’re looking to borrow, how you plan to use the property and your credit score range. You'll need to share your contact information to move further along in the process. Alternatively, you can download the FairwayNow mobile app, which allows you to complete an application in about 10 minutes.
• Transparency: Because Fairway does not share rates and fees on its website, you can’t easily know these costs without sharing your information and talking to a loan officer.
• Customer service: Fairway stands above the competition when it comes to customer service due to the company’s large network of loan officers who can help you with your application. However, if you need help on a weekend, you might be out of luck. The company’s customer service hours are Monday through Friday, from 8:30 a.m. to 5 p.m. CT. Call 866-912-4800 for general assistance, and 800-201-7544 for loan-related questions. 

Fairway Independent Mortgage Corporation scored well above average on J.D. Power's 2025 mortgage origination satisfaction study, although it is not rated in the servicing category. The lender is also accredited by the Better Business Bureau, with an A+ rating and a low number of customer complaints. 

What Bankrate users say about Fairway Home Mortgage

On Bankrate, borrowers have generally positive feedback about Fairway Independent Mortgage Corporation. Many borrowers mention that mortgage agents were “helpful,” “informative” and “professional,” and that they were supportive of their needs. Comments are mixed on the application process, with some borrowers praising it as easy and smooth, while others noted some issues with clear communication and last-minute challenges with getting loan approval. 

Fairway Home Mortgage in the news

• Fairway recently settled with the Consumer Financial Protection Bureau and the Department of Justice over allegations that the company discriminated against Black borrowers in Birmingham, Alabama. The company paid to settle the matter, but it denies the allegations.
• In April 2025, Fairway inaugurated its program of hybrid eClosings for reverse mortgages, allowing borrowers to securely review and e-sign most documents from home. This streamlined process gives participants the ability to handle paperwork at their own pace from home, which may be welcomed by borrowers who prefer to do business online.